everything! so so nice and clean and the pool and beach are amazing!

didn't like how dirty the pool was, but then again it was very windy

activity pool needed to be skimmed. it was not clean.

bar being renovated so trying to get drinks during the day at the restaurant was difficult

the welcoming aloha vibe at the valet stand and front desk to the bartenders at the lobby bar, cleaning staff in our room's hallway and waitress at the lobby

the staffing for the bar and pool during the day was very low and caused tremendous delays

the resort fee included 2 free drinks at the hotel restaurant and bar and our favorite, yoga on the beach each morning

mirror in bedroom; poor lighting, no reading lamp over bed; no grab bar in shower which should be standard in all rooms not just disabled

the little sports bar was great for a drink but was posted as opening at 4:00 but actually didn't open till 4:30

everything is excellent! love the lagoon beach, pools, bar and a room.

be a pool at each palace with a bar and eats

the room was comfortable. the late bar and restaurant, also had live music.

pools were awesome

closest was on the shuttle to the shops

super friendly staff very clean affordable loved loved loved the shuttle service

free access to the pools and beach at waikoloa village with convenient shuttle or free self parking

the rooms and the pools were all in excellent condition

spacious, laundry in the rooms, full stocked kitchen and the master bedroom was phenomenal.

there was only about 2 restaurants and then 1 bar that were open after 5pm and they were generally quite expensive or set menus so we had to go

there was a used bar of soap in our shower, eww

the front desk and kona bar staff are excellent

many things on the property are mostly closed

rooms are dated but clean no microwave and restaurant and bar on property closed at 5 pm

bar staff at the adults swimming pool and bar staff at the hula bar great service

elling

canoe house bar and ha bar were easy to sit and enjoy

we also ate at the honu bar

no bar after 6

breakfast and late afternoon snacks on the concierge floor were very good

gold level offered a private breakfast, drinks and snacks

we stayed on the gold floor, which made our stay very comfortable - it includes breakfast, a cocktail hour which can serve as a light supper, and a dedicated concierge

they offered an area for adults only pool area

had an amazing room that overlooked the pool and ocean

who greeted us at the front door with beads and a lei to the servers in the restaurants, the bartenders at the orchid court (lovely blonde woman with glasses) and derrick and the wonderful (+)few requests i had for more towels, coffee and help with restaurant reservations at the binchotan bar and grill were acted on immediately (-)was only one issue at the binchotan bar and grill receiving/hostess area (-)and drinks in all bars and restaurants are overpriced (+)and felt luxurious overall, staff was friendly except for a few grumpy staff members at the pool bar (-)have been bit cleaner around communal areas such as tables in bar not being cleaned properly (-) the pool bar staff is short handed and over worked

perfect for family with kids

breakfast too expensive, for the price you pay.

sit down breakfast place is extremely pricey

family friendly and kids have a ton of fun

property with dramatic entrance opening up to a gorgeous view of the pools and ocean with bar situated right in the middle perfect for having a drink during sunset

staff was amazing pool and bar fun art around the entire resort gorgeous

the breakfast buffet was incredible and the food/drinks at the naupaka beach bar great

beach bar restaurant is quite shabby, but still as expensive as the grille which is fantastic

thought the the food at the pool bar restaurant was pretty bad compared to our past visits

if you love fitness this hotel offers everything

tstanding)/housekeeping/pool attendants and restaurant staff

beach on big island nice service good food for asian especially grill and ulu), room service also

of staff training particularly in room service

lady at the kids pool was very attentive as was elijah

pool-side bar proximity to the village area great luau (on nye) helpful concierge large well stocked sundries (-)bar music pretty loud, & not usually even hawaiian (+)loved the cove in front and the bar and pool area. (+)the night view at outdoor grill bar was awesome (+)that we can hang out at pool bar while kids played in pool (+) we loved the bar and had great a great waitress one day (-)pool bar and restaurant was the only place to eat and had a limited menu and pricey (+) close to bars and restaurants, you can walk (+)the servers in the restaurant and bar went above and beyond in their service.

there is a separate fee to use the sauna even if you booked a spa service. :( (+) i went to the spa for a mani-pedi and used the pool and beach (+) pool, spa and bar great and extraordinarily easy on your wallet (-)spa seems a bit unorganized re appointments, did not like being so far away from elevator (+) loved all the history collected there loved having abc stote in hotel loved spa - got a massage one day and facial on last (+) massage at the spa was lovely (+) the pool and spa were great (-) only spa with non working jets

location, access to beach nearby which is great for kids

only have one small hot tub for so many guests is unfortunate; it was usually full of kids and we never used it once during the week

lots to do with the kids

noise from huggos bar below our room

wish there was a snack bar type place to grab items for pool or room.

nice poolside bar and room

most beautiful sunset from the bar lanai

the pool and bar area

we were at the restaurant bar and the food was delicious both nights we went

very sad that restaurant and bar was not open at the main pool but it was because of covid

2 lovely pools, nice bar and good food

the pool and bar were nice.

the bar & restaurant by the pool were handy too