reception and bar area was nice and relaxed

the bar could have a better range of drinks, there were no non-alcoholic options for example

staff were friendly, and reopened the bar for us so we could have a drink when we arrived, although there was not what we wanted to drink

no beers, ales, or ciders on tap even though the bar has taps visible

the dining room and bar were open until late (although i didn’t need to use it)

price, even the bar food prices were reasonable and the buffet breakfast was excellent

then back to the bar and had to get a staff member to authorise a charge to room option at the busy bar

bar area extremely functional and big improvement over previous design

was very helpful, got extra stuff for us when we needed it, receptionist was very nice,polite, bar

the bar manager was very friendly

the bar and lounge were also a plus, the breakfast was delicious, and attention to detail was noticed

arrived late and nigel stayed and chatted to me in the bar over a drink

they also had a nice little bar but we were a bit too caught up to use it

very congenial host at the bar after a long day at crufts, we put the world to right, lol

comfortable night's stay in this small family-run hotel with tea/coffee facilities, and onsite bar and restaurant

good facilities . all night bar !!

spacious, bar with great staff

comfortable rooms.staff friendly and very helpful. bar snacks good menu and breakfast excellent.

about the hotel was exceptional the warm welcome by the reception staff the room the location the bar staff

the bar staff were lovely and friendly

bar was clean & friendly, staff were very

there is a bar there, you can have food too

didnt try the food but had drinks in the bar in the evening

location perfect staff friendly bar atmosphere was brilliant enjoyed the stay and will be back

easy parking, clean rooms, friendly staff, nice bar & nearby eateries.

onsite bar and restaurant

nice bar and food

close to the airport, 24 hour bar with food.

a coke as we just landed so was thirsty and with everything about lost bank cards asked if the bar was open when there were 2 females drinking in bar it was around 2

bar and food were very good and not expensive the room and versilters was very comfortable and

we enjoyed the cheerfulness of the evening bar staff and the comfort of the lounge area to watch the rugby final

bar staff could have used a little bit more training, as there was a hitch when ordering a mojito

location and facilities were outstanding, bar staff fantastic

our executive room was spotlessly clean the bar had a great range to choose from the menu

night caps in the bar afterwards

nice spacious bar area and breakfast was fantastic and all staff friendly and helpful

great bar area and food

orders st the bar was 10:45 so a little early but we were able to order double drinks at 10:45

and comfortable nice restaurant and bar friendly, helpful and efficient staff location near to

the staff at the bar were also very welcoming and it was just a two minute walk to the terminal for my rebooked

great bar and lovely staff, young and enthusiastic

didn't like the bar closed so early especially after a gig

location / cleaniness / restaurant and bar in the premises.

hotel facilitates were really good - and bar / restaurant was buzzing

bar service was okay, the staff were not the friendliest, maybe just shy but overall i have very

the large bed the bar area and the staff

are exceptional from elaine at check in who helped us get a quiet room to all the bar staff who all offered to help me carry my food and drink on different days

good staff and great bar and food great to have use of pool and gym

the air con on a very hot day in the bar was a bit fierce but..nothing really to complain about

the staff were so friendly and welcoming. bar staff very efficient.

bar area really nice even with works ongoing was no interruption at all should be very pleased with

the bar staff went out of there way with the chef to provide us food

friendly staff nice bar area lovely rooms

breakfast was great, bar stayed open late

breakfast was good with choice of continental and full english

location next to nec and comfy rooms and relaxed bar area. good value for money

spotlessly clean great staff bar food and breakfast excellent and perfect for the nec

facility s are excellent bar is nice and relaxed atmosphere and staff always on hand for anything you need assistance with i

polite helpful staff, table service from will who works behind the bar nothing was too much for him , really lovely staff and breakfast was brilliant can not fault

has all the facilities, snooker tables, swimming,exercise facilities, bar and restaurant serving excellent food and also a very good bar

check out was at 12 so didn't have to rush perfect location for concert at nec comfy bed nice bar area serving food till late room decor really nice and everywhere was very clean friendly,

the detail in the room, the complimentary coffee bar and snacks. the mini fridge in the room

the restaurant bar area was really nice and breakfast was spot on with a huge variety

the bar was lively in the evening, with a nice atmosphere and plenty of seating

many of the staff behind the bar were also exceptional and i cannot commend them enough for their warm, friendly and helpful

pubs around and bar didn t open till 5 i only stayed so my girlfriend could meet her friends so was alittle

argeable), friendly staff and cleanliness

very expensive bar !!!!!

i was able to just have a friendly chat at the bar the the staff and have a good laugh with them

the bar was small but i got what i wanted

sky bar on the 5th floor was absolutely full at 5pm

fabulous hotel loved casino too food and drink in sky bar had to wait as was busy

the world bar being open

walk in shower was really nice along with the complementary toiletries and mini bar made was a nice touch

fabulous spacious room with complimentary mini bar and snacks. breakfast was brilliant too

was cold in the bar area

lovely bar staff, and great breakfast

unfortunately the bar did not provide cocktails - unheard of nowadays!

bar was reasonably priced

staff were great and very proactive. fabulous breakfast and free bar snacks...

the bar needs a better choice of beer on tap

i had anything negative to say it would be having to queue at the bar after returning from resorts world when all we wanted was coffee and

it was only a 5 minute walk from the venue and served food and drink at the lobby bar 24/7 which was great for after

we had drinks in the bar on our return which was good

the hotel was lovely spacious. the bar area was lovely. staff were all great and helpful

room had everything that we needed, we only stayed one night, ordered a carry out and ate in the bar would be great if they did meals at night time as the breakfast in the morning was

about bathroom frankly was dirty tv was small and the constant noise from the customers of the bar was unbearable for 100 quid i'd expect clean room with ac or a fan at least all in all we payed

realistic in my opinion when we arrived and parked our car there was glass all over the floor the bar had broken glass on the floor and a lot of the seats were in a terrible condition stuck

good all rounder with secure parking and a bar downstairs

bar staff where friendly michelle n rachel was great hostesses punters alike great fun so welcoming

excellent value for money,comfortable bed and the staff were so helpful especially the bar staff on the thursday night we stayed and the staff that cooked our delicious breakfast,she was

gerry the ud83dudd25 and bar . thanks the highwaymen.

is a pleasant hotel perhaps in need of a little tlc but great value for money with a great bar and good car park

nice pub next door and bar in hotel

the beds were really comfortable, rooms very clean. bar prices and food were good.

this hotel had a cafe (lounge) area with plenty of tables and seating with a licensed bar in the evening, the breakfast was a

the vending machine where you could get anything. 24 hour bar with a really good guinness

late bar so able to have a drink when we got

it was a saturday night and there was an event on in the bar/function room which was friendly but busy and we worried about not being able to sleep

there is a bar and restaurant on site, though we did not use it

bar area was exceptional also

the bar and food was excellent will definitely stop here again also a very large car park

the bar closed to early.

great bar with friendly locals

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

the customers in the bar were very welcoming

was wonderful, 24 hour bar yet the rooms were silent

friendly staff in the bar, the bar area is spacious and inviting, the bedroom was nice and the en-suite was new and the

lovely lounge the grounds and bar area staff very friendly and helpful

i must admit it seemed a little cold in the main bar n dining area no fire on at all

only complaint would be the cost of the food in the hotel bar for dinner

the entrance hall, reception area, dining room, day room and bar were beautiful as was my room

i enjoy a pint in a local pub as opposed to a hotel bar but there are none

lovely, bar staff friendly, bar food good, but the leisure suite staff exceptional and pool amazing, monday

room and bar area

property with onsite gym

eaper day rate for hotel users), starbucks, bar and car park

very modern and clean - nice bar with good food

to stay for good prize, close to city center (about 3 miles), very nice and friendly staff, big bar inside with really good prizes, room was clean, smell nice with fresh towels, bathroom with

clean and quiet nice bar area and the manager pauline was brilliant we enjoyed our stay here very much don’t believe

of a run down/industrial area, however upon entering the premisis the lady who greeted me at the bar was lovely, directed me to my room and the parking to the rear

staff was really nice, we were allowed an early check in and we were assisted immediately when we reported an issue with the heating

bar area just recently renovated - looks great

amazing service from nicky, cath, abby, jag the wonderful housekeeper, the restaurant and bar staff, and in general, everyone who works there

however i didn't like the bar area was a bit working man's club and didn't suit the test of the hotel

man bar wasn’t open this time

alisha and adam made it a joy to visit the bar area

we took a walk around the grounds and enjoyed a drink and food in the newly renovated bar area

more options and affordability of house wines on the hotel bar menu would be great.

food was poor choice in bar

very good breakfast

the breakfast was fantastic too

lovely bar and restaurant area and good food

outside bar vas very welcome

the food in the bar was amazing

,the history of this place is really interesting then out at the back there is a bar some booths , tables and a dj and street food vendors , amazing stay , walked into city centre

the bar was lovely especially the outside seating which was spacious

bar and restaurant were well staffed and service was spot on

a little noisy in the bedroom above the bar but too be expected really

although the web said bar snacks were

it was good to meet locals in the bar of an evening and drink a good variety of well-kept real ales

staff were amazing, the lovely lady behind the bar was fantastic and really friendly, the owner was also great and made a fab breakfast

the staff were friendly, if a bit scarce owing to having to multi-task between the bar and reception

we didn't try the bar or restaurant so i can't comment on this

we did not have breakfast - thank goodness

room was clean and comfortable and breakfast was help yourself buffet

stayed her for 2 nights and was completely satisfied with everything room so comfy breakfast self service everything you want staff really nice would highly

clean comfortable rooms , ground floor room right next to bar which was excellent

bar open and we’ll stocked

not enough bar staff had to wait a long time to get drinks as staff were busy on reception

the food at the bar was really good and fantastic choise looking fotward to my next

the bar was opened for 24 hours

staff are friendly when you see them the bar is un attended so waiting a while location brilliant but reason would not stay again 4

bar staff are rude

having a bar on site with happy hour from 5-7pm was fab

the bar was well stocked and breakfast was good value

everything beautiful hotel.. welcoming entrance beautiful room, nice restaurant and bar area

my only complaint, if pushed, was the lack of a wc at bar level which meant going downstairs to use the loo

the patio in the bar area is worth enjoying when

breakfast bar was delicious and plentiful

bar comfortable, live music and reasonable priced drinks

bar staff great too

free pool table at the bar was a nice touch

there had been a function, so breakfast was really busy and had to sit in the bar area

bar was definitely over priced but bar that nothing else

dogs are not allowed in a restaurant, but no problem as we could eat the breakfast at bar area

i especially liked the 24hrs bar with food and alcoholic and non-alcoholic beverages, the breakfast and the option to leave my

the staff were incredibly helpful and welcoming, lovely bar area and breakfast.

bar across the road doesn’t close till 3am so you can hear the music from there but it not that

staff we're lovely and 24 hour bar was a bonus!

service, didn’t expect a 24 bar and restaurant

the water pressure in the shower was amazing. it was warm and cozy. the bar was very nice too

collar place, interesting people at the bar and staff that is quirky in the right way

i was a bit concerned for the barman as he seemed to be on his own on a sunday afternoon, greeting and showing guests around as

and in particular the manager running the bar - extremely helpful and lovely

bar with a lovely atmosphere

i can t comment on the restaurants or bar as all these facilities are currently closed due to the restrictions

the car parking is 15 for 24hrs, also drinks at the bar pricey, 2 champagne cocktails 30

no music in bar as background

location, price , good bar in hotel & bars on campus

bar could do with a better choice of spirits

the locals were also very friendly in the bar with good banter

there were cereals and juices on the bar but you could get a full english, cooked to order

maybe a lick of paint in bar area but lounge was lovely

ordered a taxi booked, very helpful & when we were returning from seeing take that gerald our bar man waited so we could get a glass of

didn’t bother me but some rooms over bar were noisy

very rowdy spill over from the bar into hotel reception at night.

big beds and clean rooms with a bar and breakfast option in morning

a huge shoutout to shesh, ashley, and patrycja, on the day and night shift at the bar and restaurant you all are amazing

a special shoutout to geoff, and ashley from the bar and restaurant they were incredible

the hotel had great facilities including a good bar and ambient seating area to relax

great place and desk guy was sound and bar beside great crack in station bar very friemdly

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

mostly everything, couldn't fault the hotel.except for the bar closing early.

would have liked a night cap in the bar when we got back but it had closed at 8pm.

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

who checked us in and out was extremely happy and more than happy to help and martin the bar tender was amazing at making cocktails and even made us some that weren't on the

very comfortable bed. clean. very close to theatre and shops. nice bar for evening drinks

there was a horrible smell in the toilets near the bar near reception

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

the stuff at the bar lack customer service skills

bar and restaurant downstairs is nice and modern and the staff are very welcoming

the restaurant and bar area was perfect and we had a really lovely

103 very close to reception and bar so a little noisy at times fire alarm went off at 3 am for about 30 seconds

lovely hotel lovely bar nice staff

the bar and dining room staff did not miss anything and the food was so good

it had a bar for convenience which allowed us to just go downstairs and relax after our flight

bar closed at 12 midnight

staff great, good value, stunning rooms , lovely bar area

the option of possible room service would have been more than welcome after the bar closed

the rooms are clean and comfy, the staff are very welcoming and the bar is lively with a nice atmosphere, perfect for a drink after a long drive

mum and i) to watch the world cup match at

the bar was a good place to meet visitors

the bar area is comfortable where you can relax and have a snack with your drinks

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

very nice hotel great location. to top ot off hiding bar downstairs was a fab find.

there's a bar in reception but we didn't use it

o people working behind bar on sat 8th just ignored us and could have offered to find

clean and modern, with super friendly staff and a great bar area with a pool table

slow at reception til a 2nd person came to support

rooms, staff and 24/7 bar lovely place and right by o2 academy

perfect place with free parking

setting and ambience the bar is awesome with great cocktails also , new york style breakfast was aweaome

awkward arrangement in the bar which none of us could quite work out

interior decorations of the rooms and all common spaces( restaurant, bar madeleine, staircases)

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

the staff at reception and bar are excellent.

the restaurant and bar downstairs is so convenient

shopping staff all friendly and helpful breakfast was lovely would recommend the eggs benedict bar snacks really good

we had lunch in the bar and it was delicious

very welcoming, rooms were beautiful, plenty of room, mini fridge, tea making facilities bar downstairs, restaurant, lovely breakfast choice of continental and cooked

price and facilities available in the price and of course the mini bar and snacks available for

the young ladies at reception desk and bar were very friendly polite

we had a few drinks in the bar on the evening and the lady serving us was

location was amazing and on site bar and coffee shop was great extra!

no facilities at the bar to make coffee when starbucks was closed

the bar staff were excellent as were breakfast staff

the room , bathroom was amazing, and the staff , especially the two lady's on the bar was outstanding , polite, couldn't do enough for me

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

lovely bar and the room was perfect

was excellent, breakfast was excellent, the bar area downstairs was really good too

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and breakfast room staff as well

drinks at bar could have more choice

modern rooms, very comfy bed and big for singles, bar downstairs and breakfast area nice

good location clean helpful staff comfortable nice bar nice breakfast

reception and bar staff were incredibly welcoming and friendly.

reception & bar staff pvery pleasant and helpful

staff were friendly. bar prices were reasonable. rooms lovely amd warm.

iday) - it didn t bother us too much though

the bar and evening meal

bar downstairs for drinks but didn't have time to partake of an evening meal or breakfast

location is perfect, the bar was relaxed and friendly and all the staff were extremely helpful

loved the complimentary mini bar and balloons on the bed for my partners

everything was included in the rate, breakfast, all items in mini bar etc

wasn't very pleased with the bar upstairs closing so early, when brought 3 business colleagues back for a drink after dinner at

bar, breakfast and restaurant food was outstanding

the top floor bar with it's dj in the evening were a great touch

one for an event down the road, and got to know the locals on the second day and drank in the bar etc

were very welcomed on arrival, the girls behind the bar were amazing, couldn't fault our stay at all

some bar noise til closing time as room over but always quiet immediately after closing

everything. the bar facilities were good clientele friendly. atmosphere good.

the bar shuts early

bit or a delay/confusion ordering food in the bar that evening but we got sorted in the end.

friendly welcome, spacious room, relaxing atmosphere in the bar and the huge selection of fresh breakfast options

the staff were lovely especially the bar manager forgot her name

restaurant and bar area was good, we had evening meal and drinks which were reasonably priced

the bar meals we had were delivered promptly and were delicious, as was the buffet breakfast

staff very helpful and friendly. excellent bar and food service way into the night.

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to relax in

kept awake by loud singing in the bar at 4

nothing - maybe the bar could stay open a little later

options, self service enabled with time management, reception staff were friendly and the evening bar man was warm and friendly

bar service, and breakfast good

very clean good bar and facilities

unlimited juice bar good location

great location friendly staff. bar open till 2 am. nice clean rooms

reception and bar staff were great

staff were excellent, and the bar and beer gardens were superb

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

staff are so friendly, premises so clean and bar food is excellent

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

bar on match days is brilliant

the staff member who served us at the bar at around 1am was also very friendly

relaxing bar and lounge area

breakfast and the bar area

) and great little bar area - staff very friendly and helpful

spacious room, excellent breakfast and nice chilled out bar area

guests from the bar next door sitting on the steps smoking

great tea selection and coffee machine - the bar staff even kindly gave me some oat milk for my coffee as i'm vegan

poor service in bar when returning from concert

the hotel itself has a gym, bar and room service is available for food

the drinks in the bar were a little expensive

no luggage storage options so if you arrive before 3 you have to pay early check in

the reception area with small bar was bright and airy

a guest laundry, staff available 24/7 and a bar were all appreciated

time telling when the website said alcohol at the bar was not available at 22:40 informed it was nearly 23:00 when restrictions started

also, the hotel bar for an after show night cap

dining table in same place as the bed and having to go next room to get clothes out of wardrobe bar closed at 9pm: we arrived back from a dire football match needing a night cap but were too late

barry and the other bar staff were lovely

was excellent- the reception staff were particularly helpful and pleasant so we're the bar staff

lovely room with all needed for a great stay. bar fantastic atmosphere and lovely time.

nice bar and restaurant

location for us as we were attending a concert at the utilita arena, a nice cocktail bar where we had a few drinks after our concert

amazing friendly staff, lovely room, lovely bar & breakfast.

i wished the restaurant and bar was open a bit later only because i missed itud83dude03

had the executive suite), the facilities at the hotel such as the lounge area and the on site bar were great

the bar was a bit impersonal.

bar / restaurant looked very nice

too ad the bar was closed but all minor

off to a high standard of decoration in the victorian theme, with beautiful chandeliers in the bar area, this hotel is a hidden treasure run as a family business where you can see the owner

a bit cold in the bar area

the atmosphere in the bar on a match day is marvellous (if you’re a villa fan)

after the event i attended at aston park returning to the hotel, the bar was overly busy

the bar was a bit small

maybe the bar area and lounge could be improved?

i had a dinner in the restaurant, and a drink in the bar area beforehand, all wonderful

also the bar wasn't open on a

breakfast was proper home made and fresh with tea in china cups

snack bar caused a delay due to payment options and reception had to support

except the bar didn't serve my favourite nightcap of southern comfort

clean good signal on the wifi location very close to brindley place and the utilita arena bar open 24hr a day with limited food options also available 24hr staff very friendly and

bar prices were not ridiculous and the location was superb

as a family we liked the bar area and staff where very friendly.

and convenience to the theatre very friendly staff great comfortable foyer/ bar and restaurant

ok for us but the bar did close a little early considering it was a new years eve stay.

the bar were serving elo themed cocktails - nice touch

bar was also lovely

the same guy served us in the bar for drinks when we got back and ran the bar on his own, a real credit to the hotel