i was advised to ask for hot water for my tea at the bar, but the communication with bar staff who had no smiles at all gave me a feeling that i were

convenient bar in the ground floor

very nice, friendly and accommodating, minor language barriers were overcome successfully

the facilities were great - an elevator, parking, and a bar where we could sit and have breakfast with our dog

perfect location with a bar and very helpful staff

enjoyed getting together with friends in the bar in the evening

basic but clean, with a bar and secure garage for the motorcycle

nice bar excellent service comfortable room staff very helpful

bar in the main lobby

great welcome. nice little bar with large flat screen tv.

close to lourdes station and church. friendly staff. clean room. bar service

10, he couldn t do enough for us,he always had a smile on his face,it was also great to have a bar in the hotel for a night cap

were very helpful and our small dog was allowed to sit with us in the bar area while we ate our evening meal

shower wall has a strong grab bar to prevent falls 3

near to the train station and good wifi

wifi , good breakfast early available, secure and spacious parking, attentive staff,

breakfast

thanks hassan! closest to train station.. restaurants bar etc . will be back!

no bar or restaurant. not enough staff to cope with breakfast and reception.

inly shampoo) poor wifi service...

should provide more toiletries

very slow wifi.

the grandad met us at the airport and, despite the language barrier, his warm welcome was beautiful

antoine on the other hand was very good indicating activities for kids and of general interest

antoine on the other hand was very good indicating activities for kids and of general interest

there is an informal bar that opened for us, and the station is very close by

can t think of anything but perhaps the bar might have been a bit larger.

a little bar fridge would be most welcome

wifi was not strong in our room

d of corridor).

we made the most of the outdoor bar in the wonderful courtyard where it was

there was a bar but it wasn't open to have a drink

bar is only open in high season but restaurant serves alcohol and wine is very cheap

very flexible good and nice place location is good good breakfast

good breakfast and value dinner options. close to sanctuary.

central, private parking (rare for lourdes), friendly reception and bar staff, wide range of breakfast food, swimming pool (+)location was perfect, and i loved the cleanliness of the hotel, and the bar and restaurant were amazing (+) loved the chandeliers, decor, bar and the gym is well equipped (+) the lady in reception was so lovely and the two men in the bar were friendly, make amazing cocktails and have exceptional customer service, they made our stay (-) i finally went over to the bar and asked one of the men to tell our waiter we would like our check (+) white walls showcase the high ceilings and fantastic features such as the large chandelier and bar in the reception (-)restaurant closed on sunday evening and bar not always open (+)and bar appear 5 star but the rooms are ikea style furnished and you will be disappointed if you are

the room cleaning was a bit sloppy gym limited

the swimming pool was very welcome in such hot weather

room service was 3-4pm despite the request for earlier and for 2 days there was no service at all

limited dining due to recent renovations. no real gym.

all the staff from reception to restaurant to bar was very nice and friendly...

beautiful hotel in a great location, i was especially impressed with the bar and restaurant downstairs

things: - no kettle in the room but the hotel provides hot water upon request and there is also a bar opposite reception

good location. very friendly staff nice resturant and bar area

the wifi does not work.

t

e had a superior double), was a

this year as it was so poor last year but to be honest i did not even look at the breakfast bar but it was very busy & full of people as i left at 7

bar area small and not adequately staffed

bartender very rude and not accomodating

hotel also offers a spa facility and a bar lounge

the food was expensive and limited. the bar tender was rude the front desk was nice.

nuxe products, location, breakfast, personnel

p bar manager !!!)

the lounge and the bar areas are also comfortable

lobby area with the bar is unwelcoming, and very dark, didn't feel like i could sit for a drink and ended up just going

the room was cramped and musty. there was no bar service which made the lounge un welcoming

milk in the bedroom for tea although easy enough to ask the staff in the coffee bar for some

the restaurant breakfast was outstanding, the evening bar pleasant albeit way to noisy with karaoke for this old man

lovely coffee bar also

we can hear the late night singing and laughters from the bar below.

the seating area outside the bar was fab

restaurant and bar catered perfectly for our need

bar soap, shampoo, conditioner not provided

had a fabulous meal in the bar with delicious trout on thursday

very noisy at night on account of the bar adjacent to the hotel

could have explained politely)i got them from the bar where the lady happily helped

nessa), bar waiters, room attendants provided us with excellent service

the bar staff were friendly and couldn't do enough for us, all in all at great stay at a great hotel

the buffet breakfast had many options including cereals, breads, rolls, fruits, eggs, meats and cheeses

they even gave us a packed breakfast since we were leaving early

breakfast, view from room balcony, comfortable bed, room service.

friendly helpful staff comfortable bed room service available

breakfast was excellent, very good value for money.

cannot connect with the wifi

good wifi

to the sanctuary, many restaurants and bars open until late night, the hotel amenities and wifi connection with excellent speed, super friendly staff, our triple room was spacious

were very helpful offering advice on everything from best place to park to helping set up wifi

wifi is not working also very very slow hot water.

a well managed hotel with excellent bar service

no bar food either

location, very close to the restaurants, bars, shops and attractions

hear noise from next door/corridor intermittently) i really enjoyed the ambience of the hotel - bar area downstairs & being with other pilgrims in the group

the wifi connection is very poor. the 2 pillows are small and not that so comfortable

nice quiet reception, helpful staff if you need anything. lovely bar area.

the bar facilities came back at night and no one at the bar to get a drink

the benefit of a good restaurant bar and cafe if desired

location, cleanliness, efficient staff, lovely bar area, good value for money

location was excellent and the staff at the reception , the bar and the restaurant were very friendly and helpful

check-in and check-out was swift, and one could grab a drink at the lobby bar after a long day

the bar providing for free water at the lobby is very refreshing

the hotel's dining room and bar were great

lovely staff. very clean. reception and bar first class

hotel bar and foyer was pleasant and manned 24hr

staff great location allowed us to have a late check out black out shutters for good nights sleep quiet street air conditioning which was

or little french speaking staff

the coffee at the buffet was not very good but he brought us coffee from the bar which was great

r and reception)

there is a bar on the street, i don t know if it s the hotel s, that plays music on and on and on and

the gentleman at the bar was very nice

it s not a dislike, but there isn t a full bar that i saw.

food and drink sevice at the downstairs bar wast great

not inviting if seated near the bar waiting area

bar was badly stocked. bar person has no people skills. i'd sack him in an instant.

the food in the restaurant was delicious and the cozy atmosphere of the bar was just what we needed after a day of driving and sightseeing

mini bar did not work and very rusty interior

on a very minor point, toilets on the same floor as the bar would have good

and they upgraded us to a suite which was very comfortable and new- we didn t even ask the bar area is lovely

location beautiful lounge and bar area very helpful staff great breakfast facilities added bonus of 2 roof

hotel was advertised as having a bar and restaurant , the restaurant was closed

are amazing ud83eudd29 also there is an option to taste a delicious local wines at the reception bar and make a purchase afterwards

in hotel communal areas was non existent bar was woeful and no restaurant

hotel only serves breakfast and the bar stock is somewhat limited but there are plenty of options nearby

realise that use of the spa facilties was an addtional charge

shared private parking.

private parking

the parking spot close to the place of stay

spent a half hour finding the hotel before parking the car and walking to it

noise with the bar round the corner

we also came in a big group and they allowed us to stay in the bar until it was time for us to get to the airport and was very accommodating

from nearly by bar - beside our hotel

sometimes at night the bar area wasn't covered.

late night drinkers have a habit of occasionally sticking around outside a bar next to the hotel and their laughing and talking sometimes kept me up at night

the free parking is also a plus

excellent staff, kind, friendly, helpful, allowed us a late check out as well.

safe parking close to the hotel

parking available, very helpful employees.

double bed bar available good large window

free parking quite far and uphill and it wasnt owned by the hotel.

needs more selection for breakfast.

nice parking spot

breakfast was good. the location was good and convenient.

helpful staff and parking included.

the free parking was a brilliant added extra too

parking was available but was up the hill and required a walk up and down each time you needed

parking was tricky but staff did everything to help

friendly staff, great location close to everything, parking, pet friendly

the bar in the entrance foyer was also a nice addition, and the staff were helpful and friendly - even

wifi

no proper wifi

little dated but no complaints. wifi could do with a boost sometimes but perfectly adequate

everything was excellent except the wifi is slow.

would have liked a small bar fridge in our room as we were carrying medication that needed to be kept cold

bar took 30 min to open the bottle of wine as wine opener was missplaced - assuming there is only

the bar furnished in a pretty cool way

they have a restaurant, a bar and a terrace outside where you can have a drink or just relax

no kettle, fridge, drinking water in the room and hot water in the bar is not hot at all. sorry.

was not cleaned either i'm not sure it was cleaned before i even arrived cause i saw a soap bar which someone else had used there

the lift was out of order for tje first two fays. there was no bar after evening dinner

also have a dining room and small bar area which i did not use, but seemed a nice enough place to eat or meet

very, very poor wifi

hard to find phone signal and wifi is not quite good.

dinner at the hotel was very tasty and restaurant and bar service was excellent

room does not have a mini bar so we asked

to massive free car parking facility -arrouza carpark - rooms spacious and nice restaurant and bar area downstairs

bar wasn t open & wouldn t open as lack of staff & there is no ac in the rooms - it was 38 &

we trued to avail their breakfast. it is just fine.

s you would expect, dogs not allowed in any of the area)

perfect location on the riverside, 5 mins walk to shops and bars, 7-8 mins to busy pilgrimage site

nice, friendly staff, bar open until late in the evening

were all lovely, reception, bar and breakfast staff

staff were helpful but the reception staff doubled as bar staff on saturday afternoon

the selection for drinks menu at the bar is small. balconies are very small.

also could do we tea facilities in the room, you can go to the bar and get pots of boiling water etc to make if you have your own teabags but have to carry up in

could do with more bar staff

air conditioning next to a very noisy bar so hard to sleep ar night

we slept with open windows but you get distured with the noise from the customers in bar resto downstairs

ok as away from main madness of lourdes but next to very noisy bar do hard to sleep ar night

poor wifi

the strength of the wifi in the room but it was excellent in the lounge.

safe free parking on own premises

helpful owner and his wife who tried to make their guests happy even when the wifi caused major problems to the extent it refused to accept credit or debit cards

prepared special breakfast for me and even drove me around for free

good complimentary breakfast too

excellent breakfast and dinner of the duck

there was secured garage parking for my motorbike as well

nice looking bar downstairs, attached to the building (not sampled)

breakfast was very nice, the beds were perfect, we've rarely enjoyed better beds than in this place

breakfast quite simple

the owner was great and lovely! free parking everywhere.

good breakfast at reasonable price. friendly staff.