nice staff, lovely pool and restaurant

in one semi-open one, not sure about the other ones) - its own cave that you can visit with a (spanish) guide - a mirador just like in the pictures (only open in the morning and evening, but i'm (-) the spa prices are very high even compared to 5 star around the world standards (+) we loved the spa overlooking one of their cenotes, and the food and service as well

pool area is so relaxing and beautiful, big enough for several groups and we enjoyed food and drink

nice pool

marvelous swimming-pool

from the moment sr jesus met us with umbrellas in the rain until a delicious, unique breakfast on the back patio the next morning we felt like royalty

lovely pool and grounds

the interior and all of its details, clean rooms, perfect outdoors and pool

staff attention, breakfast quality, qty and variety

we also enjoyed our dinner and breakfast there - many tasty traditional dishes, perfectly cooked

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

lovely people. good pool and grounds and the cabins were very nice.

i wish the bar had been open in the afternoon and evening

the bar isn't staffed all the time but

our room was right beside the pool bar which was okay because it wasn’t used as a bar

the pool area is cozy and well taken care of, the bar wasn't working probably due to the low season but i imagine in the high season having the pool

after breakfast service is finished you cannot get food, the snack bar only serves limited

self-service bar was great

refreshing pool with good size for relax

awesome breakfast - best omelette we had in 4 weeks in mexico + really good coffee + home made delicious

we particularly enjoyed the pools (both the swimming pool and the pool table) and the calm environment far from the hustle and

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had a good tour around the garden and learned a

the hotel has two pools and a restaurant open the all day, and a nice bar during night

breakfast service really two slow, 30-40 minutes every morning to get a pair of eggs

breakfast average but pricy

the grounds were beautiful, and the spa was a real treat.

hacienda hotel is a destination in its own right; there are several pools, an artificial cenote, mayan village, and extensive grounds to explore

coukd of been better, there was no fresh veggies or fruit and a coffee machine and a bar fridge would of been nice

east side location. more walking! breakfast lacked in quality. limited bar service after 9pm.

the bar drinks were not good at all, breakfast very basic

no bar no coffee shop etc.

lovely pool, small bar and evening snack items, safe, nice breakfast

the onsen/warm pool is absolutely lovely

there is a small bar and you can get cold beer, wine or a margarita

hotel itself is really great, bar well equipped and the staff super friendly and knowledgeable

lovely breakfast and the bar at reception was great for a few drinks in the evening.

the bar has no beers or wine

staff, great recommendations for things to do and events happening in merida and a lovely bar area downstairs for a drink in the evening

for example the bar and the restaurant must offer better services

visits passing through, so there wasn't a great deal of atmosphere - we were the only ones in the bar whenever we called in for a cocktail

there is a bar but no restaurant, however there are many excellent restaurants nearby

in bar had a different price than the menu in the room

there was no bar to have an evening drink.

the hotel has a decent swimming pool.

clean, quiet ,attractive pool/lobby

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get out of it

pool is open 10am - 10pm

located, the atmosphere around the pool area was phenomenal for a couple in love

the hotel really is an oasis from the busy hustle of merida, the bar and great restaurant offer great cocktails and breakfast was fab

great staff and beautiful open sky tables inside with bar and restaurant

pool could have been a tad warmer

we chose it for the parking, which is a block away

the pool is nice and calm and offers some relax and escape from the hot weather

went only last month in the middle of the covid pandemic so the bar was closed thus no “ambiance”

even tended bar for my wife and i

clean and modern with a neat entrance and bar downstairs

we were also able to enjoy the pool and facilities at piedra de agua which was a very beautiful hotel

would be great if the bar/restaurant area near the pool is finished

no mini bar no coffee maker no tub

the bar inside the is good, but very expensive

great jazz bar serving food called bird across the road and it’s a nice short stroll to the

not particularly well maintained (shower handle fell off, hot water availability variable, towel bar fell off the wall)

the living room furniture and bar area could have been better arranged and better stocked

- we went to the bar on our first night but the bartender told us that ingredients were not available when we asked

mini bar prices not crazy if you don't fancy the trip to the shops

we felt like they were unprepared for us in bar and restaurant

it was because there weren’t many guests at the time, but the bar closed a little too early, as we tried to have a night cap and were unable

breakfast was refreshing and filling and the pool was a delight

bar not available in the evening

isn't special - and while the hotel staff is particularly nice and friendly, the bar staff doesn't really stand out

great location, charming hotel, lovely bar / restaurant area and kind staff

grab bar in the shower would be a nice addition to the room

there is very little to dislike but a small bar for guests would be a good addition.

the restaurant in the hotel serves excellent food in the courtyard, the bar and a patio area right outside the main entrance

needed was done in a moment, room was nice and really clean, pool after hot day was refreshing, bar and restaurant perfect

recently refurbished in historic style by the grandson of the original owners, who sets a high bar for welcoming guests to this place of comfort

you going through the day, until you get back to have there 2 for 1 cocktail offer in the jaguar bar after a long hot day on the tourist trail

service in the bar/bistro

dishes and fruit)

on the ground floor there's a bar with an honor system

u take drinks out of the fridge and tally in a notebook), and you enter

5 minutes away from the park though not many things in the seas no bar the room terrace can do with a bit of

hotel are: 1) the personal on the weekends are only half day 2) doesn t have a restaurant or a bar at the hotel, only they prepare a buffet breakfast with few options

the patio bar and restaurant area is beautiful with lovely views over the high hedges

ors are old and not

the rooms all face the central courtyard which is a bar and music was playing loudly until almost midnight and kept us awake

hotel is nice, have a beautifull lobby, rooms are confortable and bar is good for a meeting.

and staff were exceptional, as well as the backyard pool and restaurant area for breakfast, evenings drinks and working

good bar service with cocktails

perfect set up. pool, rooms and breakfast area

lecanda is an adults-only oasis in the center of merida

we loved having a bit of time around the pool to read in the late afternoon

beautiful hotel. stunning pool.

great design, soothing space, super pool area

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

which was very good

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

if i had to mention something it was the pool service could have been quicker

staff was so hospitable, i loved the pool and bar area, and the breakfast was amazing

when the restaurant and the bar ill be ready it's going to be awesome!

the pool is warm and very clean and they have a small pool bar which we didnt get to experience (because we came during the lowest tourist season)

did not have a restaurant on property. they did have a bar by the pool which opened at 200 pm.

and filling breakfast, daily housekeeping, clean facilities, the self-service tea and coffee bar in the hallway, spacious room, comfortable bed, excellent location in the city center close to

in the structure there s a bar restaurant with a local offer both for price and food

wifi was a little slow.

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

wifi very weak

wifi was very slow. toilet didn't flush.

service from bar staff, where you get breakfast, is really slow. waiting takes forever.

there is an independent restaurant/ bar attached which is quite good

location, spanish colonial style, friendly staff, pool, attached restaurant, bar fridge in room, quiet, very

it has a bar and restaurant attached with lovely staff and good food

the restaurant bar was also great and very attentive and friendly staff and tasty good value food and drinks

the bar tender ir very amicable creative

that most staff members were being trained - that explained some iffy service concerning the bar and housekeeping

hotel, lovely staff, good restaurant, they have extra activities, rooftop bar area and pool, great rooms with excellent amenities e

it is bright, cool, and the restaurant, bar and pool are lovely

remodeled building, walking distance to downtown merida, great food at the restaurant, free parking

room felt a bit stuffy and you could hear music from a downstairs bar until quite late at night

cluded) needs improvement noisy bar wall to wall with the hotel until late hours of the night

the breakfast was poor and served in a rather dull bar area attached to the hotel.

wifi was terrible wasn't able to connect for the most of my stay on the room

great swimming pool

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in our booking, we

breakfast could have been better. too cold in communal areas - air con way too strong.

limited breakfast options if this is included in your price, unless you want to pay more

has plenty of space in the parking area

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and fixed the tv