good: friendly staff ( although the young man behind the bar ignored me when i arrived )

breakfast but the rooms the food were great staff on morning were great very helpful young man on bar in afternoon really

the staff we’re extremely friendly and welcoming the bar and the room we’re very clean

the prices at the bar and in the restaurant were very reasonable

bar excellent staff

com overcharged us and manager messaged to say a refund would be ready at the bar for us

the hotel was great, with a fab bar and great location too... with lovely staff

the room was clean, spacious, and comfortable. there was a lovely bar and restaurant downstairs

things: we could hear next room & if you want an early night be prepared to hear the music from bar below

from the warm welcome, spa, breakfast, bar area & most of all the staff

the staff could not help you anymore, from the bar staff to the spa staff

) we also dined in the pub bar as the hotel restaurant was full, the food was still amazing and the bar staff were also lovely

cocktails in the bar were brilliant

spa, room, restaurant, bar with fantastic hospitable staff...basically the whole experience!

light airy bar and restaurant overlooking the dee marshes with fantastic views of the bird life at breakfast

perfect location nicely refurbished v clean great food great bar atmosphere 11 out 10

great room, bar service superb and lovely breakfast

lovely, proper hotel with a smashing bar and restaurant.

breakfast was excellent and the evening meal was good

lovely rooms and bar area.

locations had been the reason we chose the malmaison, very close to bars and restaurants and obviously the water front was a bonus

24/7 bar ud83dude03 and the friendly staff bar staff excellent ud83dude03

resident bar closed at 12

welcoming, clean & friendly really chilled vibe in the bar area

great bar and sitting area and lovely pool

also the bar area was nice a little pricey but alcohol is these days, had a tv with sports news mainly on it

bar was not over priced for drinks and very comfortable and roomy

food in restaurant also excellent, lovely dining room, bar great place to sit and chill out

fabric sofa in the bar was covered in dirty marks

the bar on the second floor has great views

location was ideal, the staff were very friendly, the outside bar on the second floor was great to sit in the sun with a pint

the reception staff, bar staff and all restaurant staff were excellent as always

pizza in the bar was lovely and good value

i got a late check out

white room could ve been bigger, bar in centre doesn t help

hotel friendly staff great bar whilst in city for aintree races will book for next year as soon as is available on site

bar staff are lovely

food in the bar let the hotel down

ginos restaurant bar is a 5 mins walk and panoramic 34 amazing place also 5 min walk 10 mins and your on water front

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

just a small thing the lighting in the bar in the evening, it was very bright.

i would have liked a more private lounge bar area

lovely room with a great view, nice bar area. really good breakfast

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

mini bar was free which felt like a really nice touch, loaded with beer and wine

the bar was lively and again staff very friendly and helpful

the guys at the reception, the guys from the restaurant, waiters and bar were cordial and excellent in their service

having mini bar in room was a definite bonus

complimentary mini bar robes and slippers decor of the room

the door bar between the bedroom and bathroom was bare and my husband caught his foot on it,

the rooftop bar gives great views of the city both by day and night

location was perfect roof top bar lovely rooms

hotel was beautiful inside and out, the room was furnished with amazing taste, the rooftop bar was an amazing feature

staff very friendly and roof terrace bar excellent

bar and all the memorabilia was fabulous

particularly - the staff in the main were great - we did not get lemon in our drinks from the bar and the waitress in the bar in the evening was not coming to the tables, but hovering at the

lack of menu for bar meals.

from the concierge, reception staff, bar staff, restaurant staff and spa staff

and the view from the bar and restaurant across stanley dock to the tobacco warehouse was amazing

bar and restaurant provide good service, and staff were extremely helpful and friendly

the centre of town good size comfortable rooms great value food and bar if you want it and top

great price for city centre basic but very clean and tidy hotel also breakfast extra but v good

breakfast was in short supply at times, but still found something to eat

they also do all you can eat breakfast on site & a

not enough staff working on the bar after the concert finished.

bar is very overpriced

the room was fantastic, facilities great, bar staff great

i had a really lovely time sitting outside the hotel bar enjoying the sunshine with a drink, looking out to the waterfront

bar was affordable

the bar feels expensive. would have used it more if we felt the drinks were priced better.

loved the lively bar afterwards & food available until late

we had a sandwich and coffee whilst we waited for our room, in the bar area, all good

the bar is a little expensive

the bar stayed open till midnight for an after the show drink

staff were fantastic , bar underneath was great . great food. too room huge spotless

lovely spacious room. great staff and the bar had a fab atmosphere

great location, lovely staff and really accommodating, great bar next door serving good food.

in the heart of the city close to all the attractions liverpool 1 and matthew street lots of bars and restaurants around but enjoyed the bar attached to the hotel lively and live

pub, great bar staff (julie is an absolute gem)

cash only bar and bistro

the facilities was good and hotel had a bar on the ground floor

the bar closes in the evening for 15mins just before 11pm to allow for a shift change and to refloat

that the hotel was run a bit like easyjet; to store our bags for a short time cost extra, as did early check in

refusal to hold bag until 3pm check in despite early check-in in having being arranged in advance i was refused

fab breakfast ,great cocktails in the bar .

you had to go through the bar to get to the lift for the rooms

nice bar and location was great

view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

area huge bed with comfortable bedding fluffy towels and robes hot shower easy check out mini bar reasonably priced for a city centre

toilets in the bar area were not brilliant

friendly staff, easy check in, nice bar and pleasant music on the saturday night.

thing i would say is that the prices in the mini bar in the room was very dear like 3 pounds for a can of coke or something so didn't have any but

mini bar wasn t complimentary, for the price of the room i expected it to be.

cheaper bar prices

) was able to use the bar after the match

squeaking floorboards and bar downstairs was quite loud

the bar only opens on match days, but it was clean and the toilets were immaculate

page shows a bar and it is advertised as a hotel and bar, there is no bar to my knowledge

pity the bar or lounge area was not accessible

staff , lovely clean room ,lovely bar area and great snacks

where very expensive at the bar and feel there would be more people there', giving the area a little more atmosphere if the

is brilliant fantastic little cocktail bar next-door and all the staff are very helpful

ud83dudc4dud83dude0a also 24hr bar / restaurant and reception

the location was perfect no matter which way you turned there was a restaurant, bar and shops

bar staff was super, loved the passionfruit martini

the hotel has a huge bar / restaurant area and has a good selection of cocktails and beers, but there are cheaper

location, decor, spacious rooms with huge beds, decent bar and food area

we did think the drinks in the bar was expensive!!

lovely building, excellent staff, very clean, good bar area and bar food

venue was brilliant, live band playing in the bar and lovely food

great location, good bar & hotel

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

such warm welcoming staff, lovely bar and restaurant

nice food good bar area

perfect location,& love the fact there is seating outside & inside. also a bar on site.

and bar staff lads was very kind and lovely people, i liked that the bar/food was still serving at 2am,

hotel staff are friendly, didn’t use the bar but had good bar facilities with live sports playing

the bar is basic but adequate for casual meet ups

great location friendly staff and a great atmosphere in the bar at night we will be back

lovely atmosphere and live music in the cocktail bar with special offer cocktails

it's literally right next door to the cavern bar and steps from loads of live music venues, restaurants, shops and pubs

we had a drink in the bar and we're served by liam, he is an exceptional bar man

is fantastic, the decor is nice inside and out, even the bar is relatively cheap compared to much more inferior

very clean great staff good bar good parking.

breakfast, bar food and surroundings

only negative thing i will say i ordered a panini at the bar & my son ordered fish & chips but both weren t very

perfect evening, a couple of drinks at the hotel bar and a comfortable and pleasant room for the night

the reception was clean, and the dining area and bar were nicely organized

great location, second stay for us, great breakfast lovely bar and drinks

great location lovely rooms and bar with excellent staff

lobby area nice comfortable bar food fab and staff very

reasonably priced drinks at the bar and good breakfast

staff from the reception, to the bar staff, the cleaner's, where all very helpful, a credit to the business

reception area and bar lovely decor

friendly staff and a nice bar and restaurant

nothing except maybe the bar was expensive £10.60 for 2 pints of lager shandy !!

to the breakfast but not an issue as the breakfast was lovely, adding some more gin to the bar area and extra soft drinks for the non

liked the unusual reception arrangement with no fixed desk, the bar and restaurant the staff were all very friendly, attentive and helpful and we would definatly

to be a slight problem with midges(small flies) in the bar / restaurant which i noticed at night and in the morning during (+)staff were excellent, particularly friendly bar staff (-)the over priced drinks at the bar 9 for a pint of guinness is way over the top (+)quality hotel well worth the money great staff throughout special thanks to chris and john on the bar for making my stay so enjoyable (+)comfy bed and pillows excellent shower polite staff very helpful bar a bit pricey though (+)front desk and bar staff made the stay. the decor was thoughtful. the piano. (+)lovely staff, loved the bar and the cocktails! room clean and spacious. (+)and bar was very nice

having to pay for the spa facilities

the location good size room use of the gym and spa

front of house staff were great and we ordered room service late at night and it was

the room was very spacious and had all of the extra, such as hairdryer, iron, ironing board and plenty of toiletries

based for city centre 10 mins walk without parking charges meals available on request plus a bar for the non days

nice restaurant and bar with very reasonable prices

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

clean, beds incredibly comfortable, friendly staff, bar and restaurant very reasonably priced, convenient location, free car park

late bar available

the beds were comfy and the bar attached was great

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

bar was good with discount if you were a guest

good bar prices

good location, excellent wifi, fridndly staff, nice bar and clean

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

they have took away the bar from the hotel which is a pity as we wanted to have a drink and watch a football match

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

great bar downstairs

nice cooked breakfast good location to shops great bar polite staff

great bed! friendly receptionists & bar staff

hotel is really lovely, staff are pleasant,bar was lovely, liked the fact if you stay here you could still

the longe bar is also very nice and all staff we came into contact with friendly

great location. fabulous staff ; wonderful bar !

great location, staff where amazing. hotel bar staff were great and made you feel so welcome

fabulous bar and excellent package price

spacious lounge bar and lovely room.

bar is beautiful and beds are comfy

the bar areas were very full and residents didn t seem to get priority which was a shame

you as xbox and pool table in the reception but this was also not there when i arrived and the bar and restaurants were closed and not offering this service

lovely hotel in a fantastic location. great bar and restaurant and value for money.

the football was on in the bar and th xbox was a hit with the children

comfy beds , loved the separate bathroom & toilet ropewalks bar excellent breakfast good value for money all staff

bar was lovely

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

the hotel bar is relaxed, friendly and food/cocktails/live music is not to be missed

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

the reception and bar area were lovely

was beautiful aswel as the bathroom my daughter and i loved our stay, we had a cocktail in the bar before our meal the barman was lovely and friendly drinks were a great price, breakfast the

very welcoming and very helpful, especially dylan that worker on the bar he could not off been more helpful wonderful lad and great fun

location with a car park near by the room is decorated lovely and staff was very friendly the bar was stunning and breakfast is beautiful

staff were lovely as was room and bar lobby.

the bar area was very christmassy

very friendly room was very comfy and we were entertained by a lovely singer in the bar l8cation was

is late in the evening, not through your own fault, it would be even better to place for the bar to be open up to 11

while waiting for our room we asked could we sit in the bar with a cold drink as it was very warm outside

in the bastion bar and restaurant bit steep for a family of 4 so we went elsewhere for food which was a shame but

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

super clean, friendly staff, bar area good

the staff at the bar were very welcoming and friendly and the room was lovely and clean

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

the bar the shower the bed

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

the 24 hour bar was a massive hit

restaurant and bar staff also excellent, friendly and so helpful

the decor is fab staff are so friendly the bar was great

nice bar downstairs with great bartenders

nice and clean, lively bar and nice friendly helpful staff.

the bar kitchen was closed at 8:30 pm.

they warn people that it is in centre city and that there is a bar on the 1st floor so be prepared for a bit of noise

the bar staff were very friendly and helpful

late bar for a nightcap was also welcome

decor when you first walked in was so lovely, nice bar with good selection of drinks

loud music from the bar downstairs

and clean, the restaurant and food was lovely, our room was spotless and the bed was comfy, the bar was great

very well run hotel with a proper reception staffed by two helpful staff and with a nice looking bar and

bar prices to high like to come back and have s couple of drinks at end of day but chose not to at

were quality, bar was open late to have a few beers on the way in from a night out

bar prices reasonable

lots of restaurants and bar located near the hotel in walking distance

drinks in the bar were not expensive amd there is plenty of room to sit, relax and watch the tv there

we couldn t stay long enough to try out the bar in the hotel will try & visit for longer next time & see more of the

very friendly check in and bar staff. a wonderful hotel and we enjoyed our stay.

in 414 which was lovely staff are super friendly, big shout out to antonia who was working the bar - great service really looked after me

bar on site was decent for a late pint, and breakfast was good

ummm i wish the bar was larger.

d excellent value on this occasion), nice bar area, perfect location

room finish was beautiful and the bar down stairs was fantastically set out very high

clean, comfortable, rooms are beautiful- the showers are amazing, the food and drink in the bar was amazing g and the staff are so polite and friendly and helpful

in addition, a member of the bar staff went out of his way at 1

efficient staff, great room

was noise until late but we did know to expect this obviously being above an irish bar but the room and beds were comfy and didn t bother the kids at

a little noise from the bar but stops at 12pm

location great bar next door couldn t fault the place and affordable would definitely

minimum noise from bar below , but states that when booking , still had a great nights sleep

only negative was the noise from the bar downstairs, we travelled as 1 adult and 2 kids, but it didn't effect our stay

the new lady bar manager was a delight to talk to

rest on reception where so friendly and helpful as where the ladies and gents in restaurant and bar

breakfast and bar was perfect food was excellent

the breakfast is amazing, staff are so friendly, relaxing bar area, hotel is central to everything

of staff, gave the best level of customer service, from the cleaning staff, check in staff and bar staff

entrance through the bar wasn't great

the bar closed earlier than was supposed to

couldnt work out how to connect the blue tooth to the sound bar - but the staff gave us a stand alone speaker which worked fine

right on the doorstep of loads of bars and clubs so perfect location

the bar / restaurant on the ground floor of the hotel was fab, very lively and a great variety of food

bar in the hotel closed very early for a city centre hotel, we would have liked somewhere to get a

bar area really nice

good bar service nice staff

is great, very good breakfast and cute bar area and restaurant if you want to eat in the hotel

only criticism, was the hotel bar wasn't manned late

we didn't breakfast there or use the bar but that area looked great

service at the bar could be a little slow at times

close to the beach nice restaurant / bar & view of the lake close to liverpool city centre

very friendly and all the staff were extremely cheerful and helpful both at the reception, the bar and the serving staff and really making our stay exceptional

there was a bar there as well called the bus yard

very nice room good bar staff vice breakfast with good staff

location excellent ,reception staff brilliant. bar staff also excellent and very accomadating.

had a good time good entertainment in the bar downstairs

some rooms cold bar area was cold for a while.

loved the bar areas, staff, and the busy holiday vibe in general

than you would expect in a budget hotel, great attention to detail, down to glasses, the mini bar and the lovely

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

no bar or cafe.

the mini bar was just basically the same price as going to the shop

service staff friendly hotel was lovley and clean there was a mini bar in the room and prices are not bad at all will be booking to stay here

room was just down the hall near the breakfast/ bar area was brilliant located near city

lovely relaxing bar area with very comfortable seating

all positive. the bar was a little small.

friendly staff, lounge area in the bar was very comfortable, rooms were gleaming.

and kind room was clean and tidy sheets and towels clean gorgeous big bath with very hot water bar area clean and staff lovely bed was comfy would definitely stay here

the grill and bar were open, welcoming and the food was delicious, the chef went all out to accommodate special

i arrived very close to the kitchen closing and the bar staff and kitchen still got me a great meal is a quieter section of the restaurant

staff were amazing, from the bar staff to the chamber maids and especially sallie on reception she was so kind thoughtful and

the offers in the bar could have extended to hotel gests

bit of confusion about whether i had to wait at my table or go to the bar to order food.

would definitely use again great value for money in the bar too

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident happened for being a small women she handle the

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at 11 there was no more noise left

front door coming and going have to walk in to the bar but not to bad

kirsty during the day in bar was very friendly and helpful

the bar was very cute and reasonably priced

amazing shower, room well decorated, bar was lovely

excellent location. lovely little bar staff very friendly and helpful.

staff very friendly and the room as well as the reception and bar area very clean

bar in the reception area with a variety of drinks staff very friendly and couldn't do enough for

the staff are more than lovely and there is a great bar attached

room was spotless the staff were lovely and helpful definitely stay here again,the barman in the pub downstairs is lovely and the locals in the bar were lovely as well had a good

clean, excellent location with everything on your doorstep, wonderful staff and a great bar to relax in just below

although the bar below was busy our room was very quiet and we got a great nights sleep

we were staying for a friends surprise birthday and asked for decorations to be displayed in the bar which was no problem for the staff and they asked if there was anything else we needed help

friendly staff, good bar run by the night porter after hours and a very good breakfast in the morning

thank you to the bar staff as well as the chefs for the great roast dinners will defo be back and recommend the

immaculate bathroom, really comfy bed and good pillows,quality food, lovely restaurant and bar

the food from the main bar was excellent, offering a wide range of dishes including vegetarian, vegan, an array of salads

loved the bar and location too

station and all the shops castaway bar was fantastic cocktails was excellent breakfast was brilliant loads of choice staff was

the bar was very handy and the girl working there was very obliging and working hard

spotlessly clean helpful staff castaway bar

1 barman on in castaways on a very busy night

loved the castaway bar & restaurant menu looked lovely, although we ate out elsewhere as pre planned

the bar was disorganised after the concert and we gave up trying to get a drink.

bar is relaxing

location amazing furniture was uncomplicated and stylish . restaurant and bar gorgeous

great bar and would absolutely stay again

everything except lunchtime bar when there was not enough staff to cope

exceptional meal in piano bar and

we had a cocktail at the bar and was informed of the best food spots to try and bars, their thai restaurant is closed on

so i felt incredibly comfortable sitting in the hotel bar for a drink

the bar and restaurant are really lovely

of plugs, illuminated mirrors, great blackout curtains all the staff were lovely dining room and bar

was no breakfast available and no bar

no breakfast available and neither was the bar open

the bar offered a fairly decent choice of beverages, but the staff had no till to tally up the cost of

however they could :) we were early and they allowed us to check in an hour early and use the bar access without any

lad on the desk was great, arrived a bit early and accomodated me and my friend with an early check in and upgraded me to a double room with

arrived slightly early for the room so were shown through to the bar and received a complimentary glass of prosecco each

in our room (though,must point out at one point we did ask the young lady who was running the bar if they had coffee & she kindly offered to make us a cup but she looked abit run off her feet

people friendly in the bar and local pubs

room was big enough for our short stay and had a really cool bar downstairs which was really convenient for a few drinks before heading off into the city

cracking bar downstairs