the manager was quick to resolve the issue and issued us with a 50% refund and a discount on our bar bill

food from the bar was edible

the hotel bar has a nice atmosphere in the evening

best service ever thanks to manoj he is awesome excellent service on bar and breakfast from him

manor doing bar and chef i know sometimes it's needed and that day he was and did an amazing job

bar staff kept us waiting a long time, i know it was busy but a smile or an acknowledgement that

rooms were very spacious, the staff were very friendly and generous, the bar was nice and the hotel was very clean overall

the barman on the bar overworked did a fantastic job of serving everybody as quickly as he could

the bar staff was very friendly and helpful

thankyou to santana who made us extremely welcome for the two days we hung out in the lounge bar area, made us irish coffees, collected our bags and could t have been more helpful

the residents bar was cosy and did good bar food

location ideal, bar and staff great, room clean and bed comfy.

there is a bar open in the evenings which appears to be popular with guests

the overnight bar was always well-stocked

draught guinness in the bar please.

the bar has no pints and closes at 23

corridors, bar and eating area lovely and clean

the bar was lovely altough we didn't eat here so i can't rate the food

great bar with happy hour 2 a pint 5pm till

the guy on the bar on the saturday evening had no change in his till

com there no restaurant nor bar as was advertised on the site i could not wait for day light to get out never

head clamp to wall bar broken tv picture continually breaking up - even on mainstream channels although clean, most of

run down, shower door hanging off, shower hanging off, rude ignorant staff, no bar even though they advertise it and praise it on the website

the shower had good pressure, the bed was clean and well made, room was clean, free parking, early check in, good location close to the centre of croydon

good location, lovely room, bar and restaurant were great

the food and atmosphere in the bar are just great, specially after a hard day's work

food was good, bar area had great vibe

it was first class lovely bar very clean bedroom was lovely

whole place is just great, bar had such a lovely atmosphere, staff were very friendly, room was extremely clean, spacious and

the restaurant and bar area also had a great atmosphere, perfect for winding down in the evening

staff and nice clean rooms, bar and breakfast excellent

lounge/ bar area rather cold.

spacious, clean, great reception, nice bar and lounge area

and at the bar was given a complimentary birthday drink

good clean rooms and great bar area and restaurant great prices available aswell

great rooms and prices lovely bar area and restaurant

the bar staff are also very helpful

the food and bar were lovely too

smart hotel lobby, with lounge, bar and restaurant

toilets in the public bar area where not up to the standard elsewhere and the floor was flooded

rooms were lovely and clean, the bar and dining area were lovely too

lovely bar area and good atmosphere

charging facilities and have not seen bar snack to buy placed in the rooms

people staying at the duke s head which is great ud83dudc4dud83cudffd we loved our room and the bar area , the staff where great and room service was tops

location and friendly atmosphere, great to relax with a drink in the bar after a walk back from a crystal palace event

jamie, the landlord, and bar staff very friendly and helpful

the bar staff downstairs were very friendly

staff were lovely and friendly. we had lunch in the bar and the food was excellent.

the young lad in the bar welcomed me and showed me around. comfortable and clean

had amazing,perfect scotch eggs bar food

jess, who looked after the bar on saturday night was a most personable,

location to station, bar restaurant downstairs and plenty nearby too.

great bar too

staff, lovely food, comfortable bed, clean rooms, free allocated parking, couldn t hear any pub noise, good

breakfast was excellent dining and bar area are also excellent

bar was quite noisy during the evening and the backround music was a bit overpowering at

bar food and restaurant was also excellent

some of the bar staff could try smiling ud83dude01

comfortable clean room, the food in the restaurant was very good quality, the bar is very cosy with a warm welcoming atmosphere, all the staff were amazing and helpful, we had a

was genuinely blown away by the long room hotel and bar

bar and dining room downstairs

food available was lovely, i especially recommend you try the thai menu, and the 10% off at the bar with your room key was a lovely added extra

the bar staff couldn t have been better and my room was just what i needed

the staff were friendly and helpful. was able to eat in the bar at a reduced price.

venue rooms very comfortable very clean with good standard toiletries great continental breakfast bar great atmosphere and good

the inn bar has a lovely atmosphere with a good selection of food, wines and ales

nice bar area downstairs

food in the bar was also amazing

the bar menu has a great selection of foods for all dietary requirements

bedrooms not affected by bar area downstairs

maybe it was a bit noisy from the bar when it's night. but it didn't affect my sleep.

- you're on the definite stay again list :-) if you are a beer aficianado, the selection in the bar looked pretty vast too

also there is a nice bar and restaurant downstairs

fantastic fresh food, busy bar and

the bar downstairs was fantastic, and the food was delicious

food in bar was lovely and 50% off for residents a welcome bonus

nightclub in bar but still grand

but there is a lift so no major problem and if you re a smoker no dedicated area to sit out of bar hours to have one

great bar

probably that it didn't have a bar but that was alright

little coffee/drink bar in reception for supplies

nice to see that they have added a bar although i didn't use it, a shame they have not got the restaurant up and running again

rooms are very cool even when it s 30 degrees outside and they have a reasonably priced mini bar at

also staff member in the upstairs bar was away from the bar sitting casually on his mobile and keep me waiting for nearly 10 mins

lmost sure that s it) was very helpful with guidelines for the stay

clean, staff was very helpful. nice location, bar inside, chilled vibe

we meet noah at the bar who served us with great skills and offered to cook for us if we liked

clean hotel ni ce bar bed was very comfy and bedding was so crisp and white

there is a nice bar connected with the apartments

was roomy and liked the feeling of home away from home with the kitchen and the appliances

was no netflix for kids to be entertained

kitchen wasn't very clean and also we stayed 7 nights and no one cleaned the room for so many days

monotonous for those who stay longer, pancakes, muffins and waffles would have been nice for d kids

you can eat it in your room or in the bar downstairs

everything was clear about our room, where breakfast was, the bar and lounge area

have to say that i have been coming here for 8 years, and bar one unfortunate stay, which i might add was resolved, every other stay here has been brilliant

bar pleasant

have been coming here for nearly 7 years, and bar one blip which i mentioned in a different review, my stay has always been very nice

bar was lovely

liked the restaurant and bar set up the friendly staff the location close to shop high street secure

was treated and trust me i spend a lot of times travelling around the country and the world, the bar staff absolutely exceptional with them to the fact they even had a whip round to get the child

tv in the bar area would have been nice to sit and watch some tennis on the tv other than in the

sky sport was available in the bar area

having complimentary fresh milk in the mini bar was great for tea.

give me a soap bar any day

food - breakfast , dinner , bar snacks

mini bar and snack hamper

area is very pretty and the bar with hotel was very convenient

there s a bar and restaurant downstairs so you re never lacking in libation or food

had a drink in the bar whilst i waited and was soon told i could go up

owners and bar staff are super friendly and will go the extra mile to accommodate you

so good but couldn't fault friendly staff and owner, room was lovely and clean, music from the bar downstairs wasn't a problem just a hum in the room, all in all a lovely

nice terrace at front of bar for a relaxing drink after a long day

we drank, ate and chatted and food was ordered from the bar - which included vegan options

bar great and even put sky sports on for

reception is poor in room and bar areas, but did not overly affect my stay but could for others

think couldbimprove on the bar area

i loved the stair cases, the alcoves, the comfortable bar furniture, the large spaces

arrived and was greeted warmly by the lovely bar staff, checked in and went to my room

and 30% off in bar for guests

bar was good but a bit chilly

very loud music in bar below until 11.30 on friday night.

bar in the 1st floor of the

such a lovely memory,forgive me ive misplaced your card with all your names but all the bar ladies,assistant manager and manager

our room was directly over the bar downstairs, but the room was still surprisingly very quiet

were really nice and the menu in the bar was excellent

the bar is very popular so some noise can be expected at the weekend.

excellent bar manager who was attentive to all our needs

loved the restaurant and bar and the room was very cosy and well decorated

location staff bar cleanliness

it was great to have the excellent coffee and tea as well as a well stocked mini bar and snacks

convenient location, lovely room, friendly staff, lovely food and bar area.

the bar and restaurant area without peer and must be seen to be believed

hotel bar has great atmosphere & lovely vibe

everything was amazing. rooms, food, bar and staff.

really good location, nice bar and ever so clean and stylish.

downstairs is a nice bar with a beer garden

perfect location next to station. friendly staff. great bar downstairs.

close down the bar before midnight, which surprised me

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky and did not

friendly bar and dining area and excellent breakfast

bar is a lovely atmospheric place to enjoy a drink

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

- there is a decent amount of parking which is first come first served

great breakfast. good for parking. staff exceptional. room n bed v clean.

free car park at the hotel was very handy but i would say not to get back too late as parking spaces get filled up

good location, value for money, parking, easy check in and helpful staffs.

pub/restaurant/wine bar are all immaculately maintained and the location is extremely spacious

the bed was so comfortable and big and the mini bar was well stocked as well as a good provision of snacks

a really warm welcome in the very inviting bar area

the bar and restaurant area is a great place to spend time, and the dinner options are to a high

extremely friendly bar staff

of gins very limited in the bar - this is the only area l can think of that could be improved

cheerful and professional bar staff for literally the best negronis

the hotel has a lovely bar and restaurant,and excellent service in every area

could not find anything to complain about, only noticed that maybe needed more staff on the bar area in the evening and for morning coffees

the bar is incredible. beautiful pub, my favorite part.

the bar was excellent too

but the lovely bar lady kept me company, and she was super accommodating

helpful staff, delicious beers, huge breakfast, beautiful rooms, cozy beds and atmosperical bar space

jonathan at the front desk was super kind and the guy at the bar with the sparrow tattoo was very helpful

mary who checked me in and served at the bar was wonderful and very welcoming, friendly and cheerful

the bar and restaurant was buzzing all weekend

the bar was great for a few drinks at night and even better, the noise from the bar did not travel

location, right across the road from the train station and next to a great bar but very peaceful at night

great bar - great sleep - comfortable and clean

the honesty bar was brilliant- huge lovely showerroom

only negative is no bar

website said you had a bar but all that was on sale was soft drinks the night staff said that the wine display was just

lacks a bar i would have liked a beer when i arrived. small room

no bar :)

room but no bar licence so no drinks other than soft

a tuesday there was no breakfast, staff available or bar open, but the bed was very comfortable and the pub is beautifully situated on wimbledon common

inviting bar and dining area

nice friendly bar staff on at the evening; quick service and direction up to room.

restaurant and bar area very attractive and the lunches and evening meals were lovely

food / bar good and nice atmosphere

the bar from downstairs is also a must if you are staing here

very clean. lovely bar and food. staff were very friendly

and quality of room, friendliness of bar staff, a gear feel/vibe and exceptionally flexible with late food

the wifi didn t work at all

bar staff are there to help with your check-in, free wifi login information is available upon messaging with the manager the rooms are on the first

the bar staff were very polite as were the breakfast staff

breakfast included, bar open til midnight, clean and fresh

the snack bar was handy, and on-site parking

bar & food was good

spent a few hours in the bar in the evening and the staff were very good and attentive

food was gorgeous too and a lovely cosy bar to have a few drinks the night before our flight

food in the bar was superb and breakfast great 10/10 all round

round great hotel, lovely bar and friendly staff, welcome drink was a bonus

there was two young ladies working behind the bar sadly i do not know their names but one had a portuguese accent and the other was from

quiet at night

dislikes but was surprised that the women s toilets for the public bar were upstairs

on arrival we had a very happy welcoming by the staff behind the bar, who led us to check in

welcome from staff and a complimentary drink, we ate our evening meal in the bar and enjoyed it

the staff were friendly and attentive, especially bar manager rod, who provided a warm welcome and set the tone for an enjoyable stay

on arrival by friendly staff, recieved a complimentary drink at the bar before being shown to our room

large rooms, excellent service, wide range of on-site facilities (meeting rooms, spa, restaurant, bar etc) and the wonderfully helpful staff, this is now my third stay and i ll definitely be (+) bar and staff were very good, breakfast was piping hot and (+) bed was comfy, has a mini bar which is very expensive (-)roof top bar was unavailable. (+) it was secured, the bar was good, and also good (+) bar staff was excellent views were lovely (-)that the bar was closed due to a private function and we had to go elsewhere for a drink (-)- bar is a bit on the expensive side - staff in the bar/restaurant were a bit rude/unhelpful

staff where very helpful, l requested for early check in and tge team was very helpful and l managed tocheck in early and attended my

the breakfast was also very nice freshly prepared with quality ingredients

great gym and spa facilities

great little gym and spa facilities

very loud music in the roof top bar was intrusive and not welcoming.

the roof top bar was nice

bar service was terrible upstairs

fantastic location and roof top bar excellent.

fabulous rooftop bar with amazing view

e bar manager) provided amazing customer service

the bar is excellent with great beers, and amazing prices

received a fantastic welcome to the hour glass, we were met by vasu in the bar area who was very attentive and friendly who offered a drink before showing us around

staff were friendly and made us feel welcome also was a good bar downstairs

wojtek

lovely bar and lounge

beautiful bar

tasty bar meals

the bar area was great

spotless hotel, fab room, nice bar and restaurant, friendly staff, excellent service.

the convenience of having a restaurant and bar in the lobby was great

the bar staff were fab

i loved the little bar and bar food service on site

train bar staff how to make your 'signature' dry martini

the bar and restaurant are good, too

the food served in the bar is of high quality and guests receive a 33% discount which was brilliant

lovely little hotel, really quiet room and a comfortable bed. food in the bar was delicious.

initially i thought the worst but on check in the bar attendant was great, cheerful and overall very helpful

d a pony tail) was quite rude and didn't even acknowledge us and even speak

cozy room on top of a lovely bar that we didn't hear at all late at night

room service with food and drinks would be nice so would be drinks in the mini bar but these are just tiny details absolutely nothing is wrong with this

i found drinks at the bar rather pricey

there is a bar near the hotel that was quite loud but that's all

was clean, check in was quick and easy, there is a bar to get refreshments, frequent buses from outside into central

the bar staff were lovely and welcoming