safe free parking on own premises

there is an informal bar that opened for us, and the station is very close by

a little bar fridge would be most welcome

can t think of anything but perhaps the bar might have been a bit larger.

were not given the wifi password upon check in

wifi didn't reach the bedside of our room so we had to move nearer the door to answer emails and

were very helpful and our small dog was allowed to sit with us in the bar area while we ate our evening meal

shower wall has a strong grab bar to prevent falls 3

near to the train station and good wifi

wifi , good breakfast early available, secure and spacious parking, attentive staff,

breakfast

thanks hassan! closest to train station.. restaurants bar etc . will be back!

no bar or restaurant. not enough staff to cope with breakfast and reception.

inly shampoo) poor wifi service...

should provide more toiletries

very slow wifi.

the grandad met us at the airport and, despite the language barrier, his warm welcome was beautiful

antoine on the other hand was very good indicating activities for kids and of general interest

antoine on the other hand was very good indicating activities for kids and of general interest

close to lourdes station and church. friendly staff. clean room. bar service

nice bar excellent service comfortable room staff very helpful

bar in the main lobby

10, he couldn t do enough for us,he always had a smile on his face,it was also great to have a bar in the hotel for a night cap

great welcome. nice little bar with large flat screen tv.

good complimentary breakfast too

the breakfast and evening meals were fabulous

ner & breakfast) was excellent and made with local products

easy parking on the street a few yards away

the food

convenient bar in the ground floor

reception and bar staff

the facilities were great - an elevator, parking, and a bar where we could sit and have breakfast with our dog

i was advised to ask for hot water for my tea at the bar, but the communication with bar staff who had no smiles at all gave me a feeling that i were

and i agree with another feedback that says a wee bar of soap would have been nice

enjoyed getting together with friends in the bar in the evening

basic but clean, with a bar and secure garage for the motorcycle

central, private parking (rare for lourdes), friendly reception and bar staff, wide range of breakfast food, swimming pool (+)location was perfect, and i loved the cleanliness of the hotel, and the bar and restaurant were amazing (+) loved the chandeliers, decor, bar and the gym is well equipped (+) the lady in reception was so lovely and the two men in the bar were friendly, make amazing cocktails and have exceptional customer service, they made our stay (-) i finally went over to the bar and asked one of the men to tell our waiter we would like our check (+) white walls showcase the high ceilings and fantastic features such as the large chandelier and bar in the reception (-)restaurant closed on sunday evening and bar not always open (+)and bar appear 5 star but the rooms are ikea style furnished and you will be disappointed if you are

no room service is availabe except from 6pm-11pm

friendly & professional- our room was outstanding, had everything & more we could of needed, the spa facilities were brilliant, after a long journey being able to go for a swim, sauna & steam was

24 hour room service with gourmet french cuisine available

i would say the gym & spa facilities are ultra basic

there was a bar but it wasn't open to have a drink

bar is only open in high season but restaurant serves alcohol and wine is very cheap

we made the most of the outdoor bar in the wonderful courtyard where it was

good breakfast and value dinner options. close to sanctuary.

very flexible good and nice place location is good good breakfast

e had a superior double), was a

bar area small and not adequately staffed

the bar area is disappointingly small

bartender very rude and not accomodating

t

things: - no kettle in the room but the hotel provides hot water upon request and there is also a bar opposite reception

good location. very friendly staff nice resturant and bar area

beautiful hotel in a great location, i was especially impressed with the bar and restaurant downstairs

all the staff from reception to restaurant to bar was very nice and friendly...

noisy neighbours in the room next door to us. wifi didn't work on the 3rd floor

nuxe products, location, breakfast, personnel

hotel also offers a spa facility and a bar lounge

comfy beds and nice bar area downstairs

the lounge and the bar areas are also comfortable

very well breakfast well excellent : esperance ,the service in the bar , friendly and busy and polite and very

important that they write the city sleeps early as all restaurants bar in the location closes early

the restaurant breakfast was outstanding, the evening bar pleasant albeit way to noisy with karaoke for this old man

the room was cramped and musty. there was no bar service which made the lounge un welcoming

bar service poor

milk in the bedroom for tea although easy enough to ask the staff in the coffee bar for some

nessa), bar waiters, room attendants provided us with excellent service

the bar staff were friendly and couldn't do enough for us, all in all at great stay at a great hotel

could have explained politely)i got them from the bar where the lady happily helped

location in respect of the domain, breakfast was always topped up and plentyful, we loved the bar area as it was always quiet and lots of seats

balcony off the bar is on the river and has a fabulous view of the fort especially lit up at night

had a fabulous meal in the bar with delicious trout on thursday

we can hear the late night singing and laughters from the bar below.

and no mini bar in my small room

bar soap, shampoo, conditioner not provided

breakfast was very good. staff was very helpful.

lovely hotel close to everything, breakfast super

they even gave us a packed breakfast since we were leaving early

friendly helpful staff comfortable bed room service available

the buffet breakfast had many options including cereals, breads, rolls, fruits, eggs, meats and cheeses

wifi is not working also very very slow hot water.

were very helpful offering advice on everything from best place to park to helping set up wifi

cannot connect with the wifi

to the sanctuary, many restaurants and bars open until late night, the hotel amenities and wifi connection with excellent speed, super friendly staff, our triple room was spacious

good wifi

location, very close to the restaurants, bars, shops and attractions

no bar food either

hear noise from next door/corridor intermittently) i really enjoyed the ambience of the hotel - bar area downstairs & being with other pilgrims in the group

a well managed hotel with excellent bar service

room service staff is very prompt

check-in and check-out was swift, and one could grab a drink at the lobby bar after a long day

location, cleanliness, efficient staff, lovely bar area, good value for money

location was perfect, plenty of space in the bar / foyer for wheelchairs breakfast was standard & dinner was reasonable price & good

the bar providing for free water at the lobby is very refreshing

location was excellent and the staff at the reception , the bar and the restaurant were very friendly and helpful

nice quiet reception, helpful staff if you need anything. lovely bar area.

the bar facilities came back at night and no one at the bar to get a drink

the benefit of a good restaurant bar and cafe if desired

and they upgraded us to a suite which was very comfortable and new- we didn t even ask the bar area is lovely

the food in the restaurant was delicious and the cozy atmosphere of the bar was just what we needed after a day of driving and sightseeing

on a very minor point, toilets on the same floor as the bar would have good

excellent reception, bar + breakfast staff, very professional

mini bar did not work and very rusty interior

hotel bar and foyer was pleasant and manned 24hr

lovely staff. very clean. reception and bar first class

staff great location allowed us to have a late check out black out shutters for good nights sleep quiet street air conditioning which was

there was no mini bar in the room.

bar was badly stocked. bar person has no people skills. i'd sack him in an instant.

the gentleman at the bar was very nice

not inviting if seated near the bar waiting area

food and drink sevice at the downstairs bar wast great

or little french speaking staff

r and reception)

there is a bar on the street, i don t know if it s the hotel s, that plays music on and on and on and

the coffee at the buffet was not very good but he brought us coffee from the bar which was great

shared private parking.

in hotel communal areas was non existent bar was woeful and no restaurant

hotel only serves breakfast and the bar stock is somewhat limited but there are plenty of options nearby

are amazing ud83eudd29 also there is an option to taste a delicious local wines at the reception bar and make a purchase afterwards

hotel was advertised as having a bar and restaurant , the restaurant was closed

was no spa as mentioned only two coffee packets in the room

the parking spot close to the place of stay

spent a half hour finding the hotel before parking the car and walking to it

private parking

safe parking close to the hotel

the free parking is also a plus

excellent staff, kind, friendly, helpful, allowed us a late check out as well.

parking available, very helpful employees.

double bed bar available good large window

parking too far

parking was far away up a steep hill in the dark and overgrown, small sign hardly visible in the

needs more selection for breakfast.

we dint have the breakfast as we had an early start

sometimes at night the bar area wasn't covered.

late night drinkers have a habit of occasionally sticking around outside a bar next to the hotel and their laughing and talking sometimes kept me up at night

noise with the bar round the corner

from nearly by bar - beside our hotel

we also came in a big group and they allowed us to stay in the bar until it was time for us to get to the airport and was very accommodating

comfortable room with good air conditioning (essential during the hot spell when i visited) and wifi (-) the wifi connection was really poor too (-) wifi only works in one specific area

helpful staff and parking included.

friendly staff, great location close to everything, parking, pet friendly

parking was tricky but staff did everything to help

the free parking was a brilliant added extra too

they have a restaurant, a bar and a terrace outside where you can have a drink or just relax

bar took 30 min to open the bottle of wine as wine opener was missplaced - assuming there is only

no kettle, fridge, drinking water in the room and hot water in the bar is not hot at all. sorry.

would have liked a small bar fridge in our room as we were carrying medication that needed to be kept cold

the bar furnished in a pretty cool way

the bar in the entrance foyer was also a nice addition, and the staff were helpful and friendly - even

everything was excellent except the wifi is slow.

little dated but no complaints. wifi could do with a boost sometimes but perfectly adequate

wifi

no proper wifi

the lift was out of order for tje first two fays. there was no bar after evening dinner

was not cleaned either i'm not sure it was cleaned before i even arrived cause i saw a soap bar which someone else had used there

also have a dining room and small bar area which i did not use, but seemed a nice enough place to eat or meet

terrible wifi, terrible bed, tiny bathroom

hard to find phone signal and wifi is not quite good.

dinner at the hotel was very tasty and restaurant and bar service was excellent

bar wasn t open & wouldn t open as lack of staff & there is no ac in the rooms - it was 38 &

room does not have a mini bar so we asked

to massive free car parking facility -arrouza carpark - rooms spacious and nice restaurant and bar area downstairs

breakfast was disappointing; it lacked a good variety of items for the price paid

s you would expect, dogs not allowed in any of the area)

perfect location on the riverside, 5 mins walk to shops and bars, 7-8 mins to busy pilgrimage site

nice, friendly staff, bar open until late in the evening

staff were helpful but the reception staff doubled as bar staff on saturday afternoon

also could do we tea facilities in the room, you can go to the bar and get pots of boiling water etc to make if you have your own teabags but have to carry up in

the selection for drinks menu at the bar is small. balconies are very small.

could do with more bar staff

have liked a mini bar /fridge to put bottles of water and additional plug sockets closer to the bed

air conditioning next to a very noisy bar so hard to sleep ar night

we slept with open windows but you get distured with the noise from the customers in bar resto downstairs

ok as away from main madness of lourdes but next to very noisy bar do hard to sleep ar night

the wifi was not working in our room

was clean with good wifi connection

nice looking bar downstairs, attached to the building (not sampled)

breakfast was very nice, the beds were perfect, we've rarely enjoyed better beds than in this place

breakfast quite simple

the owner was great and lovely! free parking everywhere.

good breakfast at reasonable price. friendly staff.