the staff is unfriendly and they don't know anything about the surroundings, the swimming pool was not in

they had an indoor pool and the environment looks nice.

in the advertising don't necessarily belong to the property, they don't have a lagoon or the mood spa treatment

in the advertising don't necessarily belong to the property, they don't have a lagoon or the mood spa treatment

only the view and the fireplace.

free breakfast

convenient location fast shuttle service very clean

the location to the highway is convenient, there is ample parking and the price was right

the breakfast included was great

advertise free parking

also the pool and the elevator aren't working, but are getting fixed

pool was upsetting,

very close to the airport and shuttle service

; arranged a 5am wake up call but phone is broken; obviously can't call room service for something to eat

pool wasn t clean/open

not a spa like environment at all

beautyfull setting, great spa experience and excellent massages!

there was no wifi

there are small fireplaces and you can purchase fuel to heat the cabin slightly, but it only lasts a few hours

the spa water was luke warm at best, and it was a very cold that night.

very good wifi

best of all was the complementary breakfast of fruit, sweet bread, juice, coffee and egg dish or enchiladas

parking is limited and entrance is narrow...big vehicles won t enter to parking

i like that they had parking.

the room view, and also that you don t have room service 24 hours

room service lacks a lot of their restaurant excellent food.

convenient location, great breakfast buffet on weekends included, very comfortable beds.

we did not know had to pay for child's breakfast although it was apparently included

mentioned pool and hot tub but there was neither

free parking ok

pet friendly, spacious room. friendly staff. parking.

pet friendly, spacious room. friendly staff. parking.

the pool area is very nice. good breakfast buffet and big room.

swimming pool was great , then the location also the breakfast was very basic

has a pool, their restaurant has good food, location is very convenient for me to go down town and from

went to get a spa treatment

i sorry but i couldn't get the breakfast in the hotel

excellent breakfast buffet.

no hand soap in the public restrooms pool isn t open hot tub was not hot at all

the drinks that were in the room were pricey and they should keep the bar open later than usual

the wifi is exceptionally fast (i attended two meetings) (ubiquiti access points)

wifi did not work, neither the tv

the included breakfast was delicious

good breakfast

location, breakfast, room amenities

the breakfast was amazing and the staff extra friendly

good breakfast, but no variety

equipped kitchen, good room service, terrace

i particularly like the kindness of the personnel and the flavours of its generous breakfast

equipped kitchen, good room service, terrace

the breakfast was good

no breakfast served! a coffee machine in the room would be nice!

the wifi didn t reach our room

breakfast was not that good

breakfast was fine. location was great but a little difficult to find.

the courtyard is comfortable with wifi

the price for our two-night stay was extremely affordable and included breakfast, which was delicious (fresh

and good wifi

wifi in our room was on and off but was strong in the courtyard

the wifi was not working good and the water it was cold

wifi was awesome, the hotel has good location and the staff was friendly

a junior suite, which included a small sitting room with a worn couch and a tv along with a basic kitchenette

everything was super with the hotel itself. the only problem: the car parking was a bit far.

light healthy breakfast great service other options available helpful staff great location

breakfast

good size room for family and friend, the kitchen was spacious.

breakfast should have been included in my opinion

breakfast was good, the beds comfy and the room stayed warm at night even though it was chilly

breakfast was very nice, served in the courtyard

excellent reception in the patio/breakfast area, but in the rooms it was hit and miss

no wifi in the rooms as described.

good breakfast

hot water, room next to street, extremely noisy from 6:30 am, didn t have wifi or cel connection on my

liked the location, breakfast and coffee was really good

game played by kids very early or late at night

wifi worked good

wifi was very poor they didn't do any cleaning of the room in 4 days of my stay there was no

once i did change i lost wifi

wifi is not on inside the room, only available outside the room.

terrible wifi - does not work in room several tc channels bad signal

wifi was terrible in my room , i didn t like that

oh, the wifi worked quite well

the parking lot is not there you have to leave the car and walk to the hotel.

noise from street, no parking

the food was delicious and we loved that we could have such high quality food as room service and at reasonable

no wifi access

bar behind the hotel had blasting music until 2-5

the service all around from front desk to room service to the restaurant needs to be improved

the wifi could be better in the rooms. it works ok in the hallways and downstairs lobby.

restaurant staff not very kids friendly, but we could see they made some efforts. no baby crib

wifi was poor, water pressure very low in shower, otherwise ok.

room , no amenities for the price , bar staff was rude , service awful

the explanation was they do not have any room in their hotel that would fit 4 adults + 2 kids

the wifi was much , much slower than just using the data in my phone

we couldn't get a table at the downstairs brasserie as it was too busy and when we asked for room service

only issue we had was with the wifi in our room - we weren't able to get netflix working on the tv or access

linens, toilet paper, and laundry was too heavily fragranced

it could of been better, vallet parking so far for the employees that have to go park our vehicle and do

real bar area, i think restaurant was being renovated or something

free parking and valet

room service was strange because they had to bring a menu to you before they could take an order,

location close to the big cathedral, parking available (a few blocks away), stylish hotel, big comfortable rooms

most rooms dark, no ac, noise from street music made dinner impossible, wifi very poor.

wifi was a bit spotty and would not connect most of the time

do not have a parking in the property it s the only problem is to far away

very weak wifi

front desk guy was very helpful and super accommodating with my request for a balcony room, the breakfast was

breakfast was very good, great quality and variety.

great breakfast

the breakfast was very good, was expecting continental and instead surprised us with chilaquiles,

kids running and screaming in the hallway

the wifi was not very reliable and made it difficult to stay connected with family.

breakfast food not so good

the wifi was intermittent

breakfast entrees.

the breakfast was delicious and each day the menu was different.

great location, cool old hotel. pet friendly for an extra 50 pesos/night

when i complained about the wifi quality or the lack of windows, what was communicated to me was there was

wifi was terrible, but then again we were out most of the time.

i liked the location, they were very pet friendly. the bed was comfy and the room was large.

wifi wasn't connecting in the room

from front desk to kitchen to spa services, best vacation ever

the older gentleman that helped with bags & parking and cleaning staff were very friendly

the staff selected the room with the fireplace

small parking lot, use valet parking

secure parking on site

wifi was a bit sketchy the first night, it was still fast for the most part but it seemed like many

beverages and mezcal, some ground coffee from oaxaca to take home, handmade bracelets for the kids and a hand

the wifi signal was strong

gave the kids bracelets

beverages and mezcal, some ground coffee from oaxaca to take home, handmade bracelets for the kids and a hand

the continental breakfast was exquisite and not what you would expect

same menu for breakfast every day.

i had breakfast there the they didn t have a menu to look into

everything except service for breakfast.

for breakfast it took to long and they kept forgetting what i ordered never got my juice or fruit went

the room was not very clean, specially the kitchen part and the towels were old and torned

everything about this hotel was fabulous . breakfast was good. location.

think that for breakfast it woulb be better to have a buffet with multiple choice of food and also rooms lack

very good breakfast

your five ladies in the kitchen are all darling, and the breakfasts are so great

and they have a deal with the parking lot nearby, so we even could leave our car there

parking is not on-site but it's around the corner

parking is off site

the parking was in a nearby private location

wifi slow, couple days with no cable service, shows parking available on post, and when doing final

the hotel should include a room service option

no vending machines, their wi-fi password wasn't available and when they gave me the password the wifi just didn

a room with cigarette smell, 1 towel for two persons (no towel for hands, nor for feet), one used bar of soap

good price-quality relation for 1 night. location and parking were good. staff is very friendly.

location great best parking in the old town if parking is high on your list this is the place

close to town/cerca del centro de la ciudad, parking lot/ cochera.

wish it had an indoor whirlpool since the weather didn t allow us to use the outdoor pool.

the first day the pool was a little chilly but i believe they warmed it up after.

and a pricelist for the laundry service too

the pool and grounds are gorgeous

next to the hotel, breakfast buffet not included and loud music in the swimming pool area

ambiance, very secluded and charming hotel with italian notes and wonderful gardens and pool

the bar is very close to the rooms ad they have the music kind of loud past 11 pm.

pool! and the design/decorations of the grounds and gardens.

it s a sprawling complex, prettily designed with pool area and gym

cost about $4 each way and only took 15 minutes which is much better than trying to find a safe parking place

sold with pool that was closed for a day because of a event, we have not been notified

it s a sprawling complex, prettily designed with pool area and gym

the hotel guest wifi qr code code in the room does not work and the the hotel admin internet disconnects a lot

plenty of hot water, nice beds, plenty of parking,

spacious room with fireplace and kitchen, large closet and restroom, almost like an apartment

location, pet friendly.

gym sucks, equipment does t work, a lot of special forces in the hotel, with machine guns, and dead

basically in the parking lot, so much vehicle noise at night and early morning when people are leaving to go to

oh and there's a pool