hotel did not have wifi. at least i didn t pick it up.

the free shuttle to the airport is very handy too

advertise free parking

breakfast was very good

was very close to the aiport and they had a shuttle to take you or pick you up from the airport which was very

the pool was filthy and some areas of the hotel

she kept saying that there was no more room and he would have to go find parking elsewhere; even though we had

swimming pool was like a swamp

also the pool and the elevator aren't working, but are getting fixed

pool wasn t clean/open

the fact that it rained and i wanted to get in that perfect sparking pool

the parking area is secured at night

the pool was clean

well run, super clean, friendly staff and a beautiful pool area

parking is small and i drive a large vehicle

lowsy breakfast. rooms out of date. need renewal asap.

the breakfast options are limited.

we did not know had to pay for child's breakfast although it was apparently included

the room view, and also that you don t have room service 24 hours

saying that if one room is in air condition mode no other room can use heater mode included breakfast is very

free parking ok

elevator, tv located in kitchen/living room area not in front of bed for viewing at night

breakfast was good and healthy, excellent location

the breakfast was amazing and the staff extra friendly

good breakfast, but no variety

fast and pleasant check in, super clean room, confortable bed, nice decor, nice terrasse, good breakfast

wifi doesn't work properly (very limited or no connection at all throughout our stay

, hotel breakfast on point

breakfast was genuinely amazing and the location is perfect to go around morelia center by foot

location staff and breakfast

wifi did not work, neither the tv

reception didn t give us enough information regarding events, restaurants, bar in hotel

went to get a spa treatment

garden, terrance and pool are very nice

bar and restaurant service was otherwise excellent

no hand soap in the public restrooms pool isn t open hot tub was not hot at all

the wifi didn t reach our room

no breakfast served! a coffee machine in the room would be nice!

breakfast!

breakfast was not that good

the breakfast was good

the wifi was not working good and the water it was cold

wifi was awesome, the hotel has good location and the staff was friendly

wifi in our room was on and off but was strong in the courtyard

the price for our two-night stay was extremely affordable and included breakfast, which was delicious (fresh

the courtyard is comfortable with wifi

and good wifi

not many parking space avaliable.

parking site is about 3 blocks away (but they valet for free)

large room good wifi connection private parking with valet service 24 hour reception service english speaking

got a suite for 4 people which was huge, basically an apartment with kitchen, living room etc

breakfast was very basic

breakfast was good, the beds comfy and the room stayed warm at night even though it was chilly

noise from the road; dark rooms; old bathrooms; bad wifi in the room; overpriced

breakfast was very nice, served in the courtyard

and the breakfast was great

breakfast was good

game played by kids very early or late at night

hot water, room next to street, extremely noisy from 6:30 am, didn t have wifi or cel connection on my

liked the location, breakfast and coffee was really good

wifi worked good

good breakfast

terrible wifi - does not work in room several tc channels bad signal

once i did change i lost wifi

poor wifi signal, no hot water in shower.

wifi not working, only works in common lobby

the wifi didn't work in our room

oh, the wifi worked quite well

parking its away from the hotel but not to far of you don t mind walking.

that they don t have parking on site but understandable because of location.

bar is super expensive so please check prices before having a drink

parking was confusing as there is none on site

very hard to find and parking is difficult

the service all around from front desk to room service to the restaurant needs to be improved

room , no amenities for the price , bar staff was rude , service awful

wifi service is poor in the rooms but fine in the halls and downstairs in the lobby

wifi was poor, water pressure very low in shower, otherwise ok.

the wifi could be better in the rooms. it works ok in the hallways and downstairs lobby.

no spa and no gym

staff, free concierge parking, excellent full american breakfast

free parking and valet

heads up no gym or pool or jacuzzi, but who needs that anyway

from bell boy, valet parking, restaurant, front desk

we couldn't get a table at the downstairs brasserie as it was too busy and when we asked for room service

the wifi was much , much slower than just using the data in my phone

only issue we had was with the wifi in our room - we weren't able to get netflix working on the tv or access

the explanation was they do not have any room in their hotel that would fit 4 adults + 2 kids

the wifi was good

the wifi was intermittent

everything was excellent, especially breakfast and also in the downtown area.

breakfast entrees.

breakfast food not so good

access to laundry facilities for free was very appreciated

gym is not even a gym so don't even visit it

it sounded like people were cleaning floors and possibly doing laundry, all while chatting away throughout the

wifi is bad as well

the gym needs to have water available and a trash can

front desk guy was very helpful and super accommodating with my request for a balcony room, the breakfast was

excellent breakfast

breakfast area on the 5th floow has a wonderful outdoor terrace with good views

kids running and screaming in the hallway

the breakfast was very good, was expecting continental and instead surprised us with chilaquiles,

great location and really good option if you re traveling with your pet!

great location, cool old hotel. pet friendly for an extra 50 pesos/night

wifi wasn't connecting in the room

i liked the location, they were very pet friendly. the bed was comfy and the room was large.

when i complained about the wifi quality or the lack of windows, what was communicated to me was there was

gave the kids bracelets

beverages and mezcal, some ground coffee from oaxaca to take home, handmade bracelets for the kids and a hand

hot water, the beds are very comfortable, the tv screen is huge and free netflix is provided, the wifi is

wifi was a bit sketchy the first night, it was still fast for the most part but it seemed like many

the wifi signal was strong

parking is off site

parking is not on-site but it's around the corner

the parking was in a nearby private location

and they have a deal with the parking lot nearby, so we even could leave our car there

breakfast was excellent

we really enjoyed the breakfast and the location

the breakfast was quite good

breakfast service could be improved

same menu for breakfast every day.

decor and cleanness. staff was really nice. breakfast was good.

absolutely nice master bedroom! top wifi! perfect located!

the wifi could be better.

breakfast includes coffee, toast, fruit and eggs.

good wifi for working remote

the hotel should include a room service option

no vending machines, their wi-fi password wasn't available and when they gave me the password the wifi just didn

wifi slow, couple days with no cable service, shows parking available on post, and when doing final

location great best parking in the old town if parking is high on your list this is the place

a room with cigarette smell, 1 towel for two persons (no towel for hands, nor for feet), one used bar of soap

good price-quality relation for 1 night. location and parking were good. staff is very friendly.

close to town/cerca del centro de la ciudad, parking lot/ cochera.

secure parking on site

from front desk to kitchen to spa services, best vacation ever

the older gentleman that helped with bags & parking and cleaning staff were very friendly

the staff selected the room with the fireplace

small parking lot, use valet parking

we were not notified until we actually left the pool (half an hour before the wedding started right

room service was prompt and well-served each time, and every staff member was extremely gracious

the first day the pool was a little chilly but i believe they warmed it up after.

spa service incredible

and a pricelist for the laundry service too

the hotel guest wifi qr code code in the room does not work and the the hotel admin internet disconnects a lot

plenty of hot water, nice beds, plenty of parking,

finally, the possibility of parking and the helpfulness of the staff there is much appreciated and adds to a

it includes a large gated private parking lot with guards 24 hours, great staff, easy and ready-to-go check in

a beautiful pool with tables and sunbathing chairs, as well as a restaurant and full bar

staff at the parking are not helping with luggage.

hotel, comfy bed, amazing view, clean gym, we would have loved a massage but they didnt have space at the spa

ambiance, very secluded and charming hotel with italian notes and wonderful gardens and pool

the bar is very close to the rooms ad they have the music kind of loud past 11 pm.

oh and there's a pool

basically in the parking lot, so much vehicle noise at night and early morning when people are leaving to go to

old, chaotic parking, broken windows, bad conditions

location, pet friendly.

gym sucks, equipment does t work, a lot of special forces in the hotel, with machine guns, and dead

private parking available, close to downtown and the zoo

parking was included. beautiful interiors.

the swiming pool area

the continental breakfast they have to have more variety of fruits, also in the menu

the hacienda feeling and grounds. the pool and natural surroundings. parking lot

the pool was drained and the rooms were musty and dusty

the continental breakfast was a joke fruit with coffee and toast with jelly