extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

great breakfast

cabins, great staff, lovely lake settings, delicious breakfast, and they offered a paid service to drive us to

the breakfast was great, and it was an added bonus to have use of the fridge

good breakfast was also included, nice kitchen facilities and very friendly staff

amazing location right on the lake, lovely staff, great breakfast.

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

price list, so you never knew in advance what the price of the drinks would be 3) although breakfast was included

) staff members we met are super nice - we could change our breakfast to a sandwich - the lagoon is beautiful

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

also, including a basic breakfast in the room tariff would be much appreciated

the private access to the lagoon, plus the pool and other amenities were fantastic

the pool area is beautiful but the soft lounge sofas sit in the water & so are mouldy

when it comes to breakfast, lunch or dinner, the team at the michelin star restaurant will be available with

on the rooftop but it's completely bare and unlit except for the electric candles put out, giving parking garage

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

the pool was not maintained and the water was not clear

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

small cottages, greatly accomodated with a pool

i would say they should start breakfast earlier

and now, the piece de resistance: breakfast

they dont give you towels for the swimming pool, the entrance is a bit tricky

had breakfast included in our reservations

location was beautiful, and hard to beat swimming in the water and pool

food is amazing as well, breakfast is included with many savory and sweet options

i recommend reserving a table by the lagoon bar for dinner

had a facial at the spa and it was very disappointing

the restaurant and bar serve delicious, fresh and local food / drinks

the bar only opened at 1:00 pm, even though there were already around 12 guests there by 10:30 am

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

also, the person checking us in the night before gave us very little info on our stay, such as breakfast details

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

rate i payed for didn t specify what kind of breakfast we would get, it was american breakfast which surely

continental breakfast included fruits/juice, coffee/teas and bread

the place is beautiful the pool was at the perfect temperature

com lead me to believe all rooms were situated with entrances towards the pool

it was spectacular and so close to home. friendly staff, excellent breakfast!

high payment for pet

fitness center, cleanliness

also d idnt like that the parking was not inside of the hotel and secured

the breakfast was good

great omlette breakfast, clean rooms, hot water, clean pool and located close to the free zone

pool was super clean, and the rooms were really comfortable

the place, the commodities the lagoon and the pool

no pool towels not enough bath soap

wifi and dish network need improvement

the swimming pool was nice

the bar with seafood is great

playa is a small resort with just 4 cabanas for 2-4 people and good parking

> there is a bar which serves drinks and nice food from 12-17, we had very nice cevice

parking is convenient

water access is shallow and great for the kids

breakfast included

breakfast started at 8 and we managed to get an early breakfast ready at reception when we had to

in fact the place is not finished as it is still under construction: the fitness center and spa are currently

supposedly, the breakfast was included but it only includes fruit, juice and bread

supposedly, the breakfast was included but it only includes fruit, juice and bread

breakfast is correct for such a small hotel

the breakfast is really good

breakfast was great with fresh fruit and made to order omelets

bar is great and breakfast decent

breakfast options could have been better for vegetarians .

breakfast was included

less than 100m away from the public - local- access to cenote azul), comfy beds, no private parking but parking

the location view, breakfast and kayaks

views are just breathtaking and the huts lovely and parking is just outside

very friendly staff, they bring breakfast to your room, they include a couple bottles of water, soda and beer

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

the wifi is horrible

the wifi was good

hotel on lake front, with pool with lake view

the balcony was amazing with a private pool and hammock

didn't love the pool in our unit

& front desk would always help call a taxi lovely food and beautiful drinks made by staff at the pool my favourite

we re an adult adults only hotel and there s only one restaurant here and nowhere on booking

before we even arrived (helping organise an airport taxi), but particularly the guys by the pool bar who welcomed

from the utilities in the 5 floor sometimes you wait up to 60 minutes for an americano coffee for breakfast

the pool is tiny but nice

the outdoor facilities, including the swimming pool and the deck by the lake, were superb

swimming pool was cold

food, particularily limited breakfast.

had no cover, only cold water on bathrooms, no hand towels provided, pool has slippery stairs and bottom, not

pool has slippery stairs and bottom, not allowed to bring food or drinks to the hotel, no parking inside

wifi might as well not be available

the wifi reception is poor in the room. once out of the room it is good.

parking on the residence very good value for the money, compared with the prices in

wifi was not strong within the rooms

wifi was not working (provider problem, i believe) and while there was no ac, the ceiling fan was

s structure is deteriorated, poor lighting and power for phones, and the wifi was another level of

the view and the pool area was beautiful.

very spotty and interfered with check-out process as my credit card couldn't be processed since wifi

have stayed here before and it's a beautiful property on the outside with a stunning pool and view of the lagoon

people dropped their kids off amd they ran around acting crazy

laundry service is very efficient and very reasonably priced

i was very happy to have a kitchen as we wanted to spend most of our time at the property

kitchen lacked a few basics like salt, hand/paper towels, and garbage bags

despite the reviews- the wifi is excellent and access to town centre easy by taxis or bike

we also lost wifi for one day, not a huge deal but it took a long time to solve the issue

i would have liked to have an open bar at the location

the traditional mexican breakfast options were also super yummy, and were included in our stay

the only think i didn t like was not having wifi in the room

it seemed very new and we just loved the design of the rooms, the pool and everything

wifi very weak

stay was too short and breakfast wasn t good

a great bar and restaurant on site, the food we had was really good and great value for the price

and very clean, the hotel has kayaks you can use for free, the restaurant is great especially for breakfast,

wifi in the room was very spotty at best

front site beautifully appointed rooms very well designed good balcony space with hammock nice bar on

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

a/c was excellent, and wifi is very reliable

the restaurant and bar have excellent cocktails and while the food selection may not be expansive the quality

location is fantastic the sun decks the infinity pool the garden is magnificent

parking a bit limited outside the hotel, but a large secure parking opposite

we never had any problems getting a sunbed by the lagoon or the pool

very complete functional shared kitchen

like about the shared kitchen where you can prepare basic meal, the wifi was good, the hammock was very confortable

hotel is pet friendly

pool, the hammocks outside

wifi was good also

rented a tent, we know, but when we got there the tent is at the parking lot or close by, one meter of the road

the room was on a parking space with a terrible shower, the smell was awful

if you are staying at the villa, you get a fridge and a kitchen top which is wonderful if you want to cook a

wifi are the reception area only. but like this you disconnect also more. ;-)

i had such amazing time so i cant complain at all about anything, breakfast was simple but super good

the door was not working, wifi signal very poor

was clearly insufficient toilets partly broken no room cleaning between our two nights terrible wifi connection

no ac, no wifi, no services what so ever

the lagune is blocked by a giant palm tree outside the city so u have to pay for taxis to get in wifi never

the view from the lagoone was great tho, the parking lot available and food near by.

i think this hotel is also perfect for families with small kids as it also has a small, shallow pool with beach

wifi is poor. no 4g connection at this area

wifi was bad at our room, but they gave us routers which solved the problem

nothing (maybe the wifi could be better in the room)

boards and kayaks for free, nice breakfast and room is very cute and always clean and it s pet friendly ud8

didn't have any difficulty parking, but could see how they could easily run out of parking space

they have a great snack restaurant with basic favorites and the bar which is open 12-9pm had great drinks,

breakfast included very basic. room was a bit tight but as previously said was comfortable.

the kitchen lady judith was very friendly so was the bar guy christian the place is very safe

wifi

wifi signal was bad

the wifi connection in the room is very bad, it works only on some position with very bad performance

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

there was a restaurant and bar with very nice food and drink

service, no wifi

the bar closes early (6 pm) and not working in the evenings.

breakfast was very tasty and the bar drinks were the best

the wifi was good

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

the included breakfast was delicious. and being able to swim in the lake from the hotel.

rooms were spacious, super clean and really comfortable with a small kitchen

room, pool, free bikes, kayaks and lifecoats, private access to lagoon, great wifi, fresh water, truly awesome

you literally see the kitchen from the terrace of the room

room, pool, free bikes, kayaks and lifecoats, private access to lagoon, great wifi, fresh water, truly

spacious rooms with a small kitchen corner and large bathroom

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax,

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

deal breakers and did not dampen our trip, but room for improvement: the water pressure and wifi were weak

it was nice that they had a bar to sell drinks from 11-7

- wifi was slow. but who needs wifi on holiday. ;)

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

we especially enjoyed the outdoor grill and pool

first i didn t like the shared kitchen but it worked great for us

the outdoor kitchen area was fantastic - fully equipped with stove/oven, fridge, microwave, coffee maker, bbq

the shared outdoor kitchen met our needs and was a lovely complement to the grounds

the kitchen could be a bit more equipped

the wifi was trash and working remote was impossible we had to leave

and the water of the pool was cold

they have wifi

the pool was small but perfect for what we needed

beautiful swimming pool. available kitchen and coffee. cozy rooms.

the pool was the best part super private

and the lagoon 5 min by car or 20 min on foot i liked the mayan decorations around the nice pool and in my room

wifi was not working properly, bit far away from city center

the wifi was not connected to the internet

wifi was a little slow and would cut out from time to time

slow wifi

the beds were comfortable, 2 sinks, one in the room outside the bathroom, a nice shower, good wifi, soap included

sometimes wifi could be a bit slow

wifi was really unreliable, kept dropping out.

wifi worked great

our room had small kitchen

the ceiling fan was very sketchy and full of dust. the kitchen sink was very dirty.

the vibe of the place is also beautiful, the lights and music, amazing to swim in the pool

the bar is well stocked and the hospitality is excellent

the little bar in the evening was fun--great playlist that drew an eclectic mix of travelers

poor wifi, very unstable

pool is awesome and sleeping in the tube was a great experience

parking space is limited

there is a common kitchen that you can use for cooking and has a big fridge

wifi only reached by the bedroom door

great wifi, air con, and bathroom facilities

big room comfortable beds free use of the kitchen sweet family ❤️

8am already is late lol also wifi low key wasn t great in our

a minibar would be a valuable addition, specially because the bar closes at 5:30pm.

the breakfast was very simple nd internet is bad

good breakfast. excellent location

the wifi didn't really reach our room, but worked great outside.

room, very clean, with comfortable bed, good hot shower, and great wifi

breakfast, location, clean room

my so sprained her ankle while we were in town, they helped arrange a doctor house call, breakfast to room and

breakfast was included and

t get the room i wished for, wifi didn t connect in the back of the property, last minute cancellation of

the free breakfast is great

a bit loud music at the pool, but it's all about personal preference.

clean room, nice staff, warm water and excellent shower, awesome pool and spots to hangout and one off the best

the place was clean, the wifi worked well and the location was great for both the lagoon and restaurants

the only thing was that the wifi in the room and the sound isolation could be better

there was sewage trickling in front of the reception/ in parking lot which made getting to the car unpleasant

clean and spacious room, super nice chill area and pool

small garden with swimming pool and great atmosphere

poor wifi in room 1

the staff were great and very friendly hotel is bright and spacious and very clean parking is secure and

the ac worked great, and so did the wifi

location is perfect price is great too parking next to the hotel door

there is no parking lot

location was perfect, and there was a clean pool on the property

the wifi is not really functional

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

the pool is great, good size and clean

nice and clean room with a good pool in the centre of towm. very friendly stuff.

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

pool was cold

it has a tv and fridge and a lovely outside area where you could use the pool and have breakfast

garden with the pool, amazing beds and large rooms

although the pool was cleaned one day during our stay the water was cloudier by the next day so we did not feel

clean, pretty big room, sitting outside, pool and we really appreciated small fridge and coffee machine

it is a fantastic space with a balcony, pool, garden, incredibly comfortable bed, fridge and excellent wifi

beautifully designed huts with nice lighting and private pool

breakfast was great and access to the pool, although off grounds, was convenient and

most amazing room with private pool… such a comfy bed and loved the outdoor shower

the restaurant and sunbeds on the lake, beautiful yoga shalla and a great yoga teacher, great breakfast, and

was great, food was good, maybe bit more variety on the breakfast beverages, but other than that we were completely

comfy beds nice showers, parking, smart tv. close to everything. nive view of the lagoon.

pool was pretty dirty. breakfast process could be a bit more straightforward

excellent parking possibility under the hotel

the hotel also offered free breakfast, parking and free bikes which were really handy

free parking was available in a shaded area under the hotel

the kitchenette is equipped with the most basic stuff

place was filthy, the kitchen wasn't cleaned before we arrived

comfortable beds, super clean nice shower, lovely terrace with small kitchen to use and views of the square

one tried to rip us off by getting us to pay the booking.com comission. wifi didn't work.

wifi could be better

loose gravel parking area was a problem for my wheelchair

wifi works well

love the size of the room and bathroom, the shower is amazing and the parking area is nice and secure

very nice breakfast was great double beds are huge and comfy everything is clean a/c works fine wifi excellent

good wifi

lovely sanctuary in bacalar town, an oasis of calm and a beautiful pool

parking was super tight, was looking forward to breakfast but it was kinda awkward when we went out

lovely interior pool,patio,bar area; included good breakfast

clean; pool area is beautiful, so inviting; adequate, off the street parking; fantastic breakfast offerings, at

our room was clean, bed was comfortable and extra towels provided for pool

the pool is super nice and the breakfast was one of the highlights of our trip to bacalar

pool is great

location, clean, nice rooms and good pool

there was coffee and watet provided for free, but in the appartement kitchen was only a teaspoon full of coffee

the staff is friendly, breakfast is good, and parking is easy

didnt look like the pictures, quite far from city centre, pool was dirty

the very small pool (pond) was dirty, we slept there one night and moved on

breakfast was everage, just scrublef egss an banana

clean, modern rooms. nice bathroom and breakfast.

the breakfast was tasty

breakfast was made to order

clean and minimalist environment. breakfast was good.

good wifi, carmen was very helpful and generous with her time, taking us on a mini tour of the town,

spacy, clean, parking available and very good english speaking owner who is very helpful

spotless, comfortable, with fantastic hosts, they even had a birthday cake for my birthday, breakfast was

almost impossible to find in bacalar), beds very comfortable, air conditioning works perfectly, parking available

size modern room, great breakfast, small fridge, nice patio area for breakfast, 10 min walk to the lagoon

kitchenette with fridge and microwave), good location for the ado and still quiet

was really near from the lagoon the service was great the pool the best

intended to cook as we were staying for a week for kitchen had the bare minimum

there was no pots or pans in the kitchen

wifi was really unstable within the hotel space wifi was not working at all in our apartment we

on the last day they offered us not only to store the luggage but also using public areas, parking and pool if

the breakfast was amazing! huge and with choses and delicious beyond expectations for

pressure was really weak wifi was bad they stopped refilling the breakfast trays about half an hour before it

the murals throughout the property, the rooftop deck, the amazing pool, and the simplicity of the rooms made

the rooms where beautifully decorated, the staff was friendly, loved the pool and a very decent breakfast was

wifi connection was not great for my teenage boys, and there was a change of staff at reception

there is pool area and parking space (inside and outside property)

nice spacious room, very clean, comfy bed and nice pool area

there is a parking inside for your car

wifi and comunal kitchen

is a very nice little hotel with comfortable rooms, a pool and a little restaurant

big room with little kitchen and nice balcony

room has a kitchen which is perfect

the parking space it's pretty much non-existent and a bit hard to use.

room was wirh a kitchen

wifi was slow.

parking right outside or in the lot across the street staff is helpful and welcoming

the breakfast was great

wifi work well

kids enjoyed the clean pool and rich breakfast

the beds were nice, the location is alright, the secure parking is good

wifi is working perfectly and there is a parking for free

enough, beds ok and good shower clean bathroom parking and easy to walk to the lake free bottled water

wifi was very strong and fast

the beds are doubles, not queens, and while there is parking, it isn t secure

the pool area was also very nice and a great place to relax

the kitchen in the studios is not well equipped, maybe add more cooking supplies.

the room was quite spacious with a view of the pool

nice little and quiet hotel. with huge rooms and nice pool.

bar is self-service and overall it was pretty quiet

gorgeous and the location is great - less than 10 mins to the ecological park and to the town centre

that the bar / dining wasn t open but that gave me an opportunity to explore

spots (every couple of sun-beds are divided by a batch of flowers and greenery), great generous breakfast

location:5 on doit to everything: laguna, city center, beach ud83dude0dud83dude0d wifi perfect

the amenities are new and very nice, the pool is beautiful and the room was quiet and peaceful

the wifi was okay, but could have been better in my room.

breakfast was also great

the hotel is very beautiful and has a small pool which we didn't use but looked clean and nice

the wifi didn t work the first day in the room but that was fine it worked in the

our rooms went straight out onto the pool and the rooms were beautiful and had a fridge

the wifi works, but isn t the fastest

the pool was so heavenly, very clean and perfect temperature.

nice big room and excellent service. the pool is nice and the price is accordingly.

really helpful and kind staff, lovely space to hang out in the garden and by the pool

there s a nice pool to cool off in the heat

nice small hotel with good breakfast and beautiful rooms

a little oasis in quite a rundown area lovely staff great breakfast could really chill by the pool in extremely

i also got a massage at the spa downstairs, which was very nice and prices were competitive with some of the

wifi sometimes not working in the room.

pool area, delecious brealfast included in the price, and great cocktail opportunities for the

wish the included breakfast had a bit more options ; especially for someone gluten free like me, as nothing was

bed bugs, rude staff when confronted about it, made no attempt at making things right, weak wifi

wifi wasnt strong in the bedroom

and decor were beautiful; staff was great; comfort of bed was perfect; loved the shower; pool was perfect for

the breakfast and dinner they have is absolutely mouthwatering