problems with the wifi, kept getting kicked out every few minutes

had a coffee maker in the kitchen but would've been nice if they provided some coffee for it

great location, nice breakfast, friendly staff, interesting decor, has parking

mr tucan has breakfast covered snd great rooms in the best location

we had an amazing stay, very lovely comfortable room and breakfast was the best we have had in a long time

the quiet location. the breakfast was great!

breakfast was tasty, the view was amazing

cafe palo made delicious coffee and breakfast

very few useful pots and utensils for the kitchenette

no tv, no access to water, weak wifi

great hotel with excellent rooms (can't beat the sunsets from your private balcony), great food, pool, and beach

the pool are is also nice to hang out

nice bar & restaurant with great views and next to the swimming

nice pool, convenient for meals!

nice bar & restaurant with great views and next to the swimming pool

can definitely hear the party at sundowners which is a bar a little down the street, but they stop the music at

music noise from the local bar generally ended 9-10

is excellent: the beach is right across the road, a grocery store right next door, a sports bar 16 steps away,

bar down the street loud enough bed vibrated every other evening

wifi was very very weak, would disconnect often and i can only get it by the door

great wifi too

close to west bay/west end. has free parking. good value.

paid us$50 a night for a clean room with 2 queen beds, a private bathroom, wifi, and air conditioning

no wifi for the duration, also maybe not their fault

the bed was comfortable, the shower was hot, the ac was great and the kitchen was really nice

wifi: they have like 4 wifi accounts, and none are stable

wifi did not work but it didn t really affect us, just would prefer not to pay for amenities that

there's free parking available at the property

studio apartment, convenient location, coffee maker and other kitchen comforts, and friendly security staff

i didn't like the breakfast at morning

need a fridge for drinks for the pool, but if you get a small cooler that works

pool & room very kind to push our reservation back a day when out shuttle didn t make the ferry

huge, clean pool - you could swim laps in it

breakfast was delicious, staff friendly, rooms clean and the pool was perfect

breakfast was included and changed daily

the drinks at the bar we crazy expensive considering drinks are so cheap in roa

wifi didn't work

there is free breakfast and a bar

amazing views, exceptionally helpful and friendly staff, great breakfast!

our room was in front of the laundry room of the hotel, so it was not that nice and there was a door in between

they offered me shuttle service from and to the airport, included with my stay :) finally, their food is great

we enjoyed all of the amenities including the gym and horseback riding

the beach, pool, restaurant and supposed luxury amenities were not able to be fully utilized by guests because

excellent location. good food, free wifi.

the breakfast

it was a nice little walk to breakfast every morning and we were able to catch rides in the little carts back

breakfast options were limited, snacks not available for purchase like some of the bigger resorts,

breakfast was amazing

the service, the architecture, trees around, the breakfast was included and very good food

comfort and bed matress, the restaurant and bar area with its beautiful view on the sea and the overall design

fraudulently charged my credit card after my departure, claiming i had stolen a beach bag and laundry bag from

the hotel pools are chlorinated; a salt water pool would be much nicer

at the restaurant was really good and you can order full menu and wine by the bottle for your room service

next to the hotel running into the beach (not smelly though) no sun on our private terrace the pool is small

randy, michael, johnson and the kitchen staff went above and beyond

roll up curtains in the bar ) dinning area would have been welcome

the door to our room was directly in front of the pool so it was perfect for night time swims after our daily

pool was not all that clean

the kitchen team was super accommodating with my son's food allergies

the resort is pretty small and the rooms and pool are all on top of each other so have to keep blinds closed

i liked the way the suits surrounded the pool area.

breakfast was fine but could be improved. limited choices

pool was amazing

the staff, very clean, location, the pool.

if anything, the breakfast menu could be improved.

beautiful room, pool, restaurant and outdoor dining.

views, awesome pool, puma the bartender, close to everything including gumbalimba, staff were attentive

the bar needs to have more music more variety of food

a couple of alternate options for breakfast to accommodate people with food allergies (celiac) and vegetarian

your personal information is left on the counter in the kitchen and the kitchen table

is a family focused hotel - the main draw is that the pool has two small slides, and kids, even small ones, can

we love sitting on the deck looking at the pool

apartment with terrace and all kitchen items you need

good wifi at the property

air conditioning, mini kitchen, and room darkening shades were a big plus

the location, great staff, very good breakfast, useful kitchen, comfy bed

we saw a lot of  roaches,the front desk did not give us what was needed it to claim our breakfast and us the

we had to get tickets for breakfast and half the time the office was closed

wifi was so bad

kitchen missing utensils

reservation promised kitchenette, it was a lie

shows are geared towards adults and not good for a family with kids

wanted to go out at night , we didn't have nobody to leave the kids with , so i think a-day care would be

day we waited almost an hour to have our breakfast

the pool by new rooms, the beach, & some of the staff.

beach was beautiful and the pool was lovely

food was delicious at the resort and i like how there was a snack bar so if you were hungry between meals you

impossible to get wifi in room

t leave you alone while relaxing on the beach, so we opted to spend most of our time by the pool

breakfast and lunch were served at buffet

this was due to no service being offered at the pool and minimal service at beach

the waiters, the dive shop, dive leaders, boat captains, the front desk, kitchen staff, bar tenders, taxi boat

variety in the menu, more activities into the night and an all inclusive package that includes bar service and

the waiters, the dive shop, dive leaders, boat captains, the front desk, kitchen staff, bar tenders, taxi boat

the water pans to dip feet in prior to going up stairs to room and foot and body shower right at pool access

can the water in the pool be heated when needed?

restaurant and bar were great

with a private area with lounge chairs and umbrellas, as well as a more secluded area by the pool

nice beach bar with basic menu

it could improve in some facilities, like laundry service for example.

breakfast, 5 minute walk to most beautiful beach, extremely helpful and friendly staff, almost

i really liked starting with the stay the price super comfortable breakfast included very delicious i recommend

breakfast was a great locally prepared fixed plate from the onsite restaurant

they are adding wifi but at this time it was not operating

the gym was perfect for use for a stay of less than a week

5 hours for food which is a bit long even for island time, especially when traveling with young kids)

the hotel was hosting this event for the kids that were coming from the mainland

pool were clean

the bar was lively at night, and the crowd was really great

breakfast was great. the staff was friendly and attentive to our needs.

we all had plenty of space and the full kitchen helped us cook a few meals at home

loved the individual bungalows(ours included a little kitchenette), fresh water pool, and the delicious breakfast

they redid the pool while we were there, and it was a bit dusty, but it was a good time to update it as we were

friendly stuff. a spa on site, massage was good and professional.

the kids are completely obvious to the posted rules

i get to my room, i felt they gave me the worst room ever (it was in front of the parking, no view at all and

infinity pool, views, beach, pool bar, food.

there was a relatively good gym for the rainy days

check-in process was slow, room not ready on time especially after long traveling day with kids, trying to get

plan is creative but accessing the canopy bungalows require steep climbing unless you use their golf cart to

the room was spacious, the service was excellent and the meals were great

the perfect location; the water had brilliant snorkeling and swimming right off the beach; nice pool that was

a few examples include, but are not limited to: adding reduced spa treatments for guests, free breakfast for

friendly and helpful staff , they make feel like family, the spa is a must do, i loved it

lovely large bed. wonderful view of the ocean and cruise ships. pool available.

the property looks good. it wasn t far from the airport and breakfast was free.

i love the view of the hotel, the breakfast was good.

free breakfast of choice and the other food was good too

decent breakfast

the wifi was strong and the a/c was plentiful

was absolutely lovely dining on the deck of puerta azul - breakfast in the morning, sun streaming through the

breakfast is homemade

breakfast and the coffee both fantastic

our beachfront bungalow was clean and well furnished with a comfy bed, ac, good wifi and plenty of hot water

the morning breakfast at facility, the restaurant environment.

smelled like paint, no towels in the room, wifi not working, ordered breakfast which was scramble eggs, hash

the dinner and breakfast was amazing

was no wifi in the room but the reception kindly offered us to move to a different room, there were not

the breakfast was also nice and the service was great

i loved; the quiet and seclusion, really good restaurant, very attentive staff, pretty pool, beautiful view,

our private bungalow was super cozy and had full kitchen amenities which we took full advantage of to save some

so beautiful and peaceful . very well equipped kitchen.

very attentive staff, pretty pool, beautiful view, plenty of space, comfy bed, nice equipped kitchen, cool open

cooked dinner a couple days and the kitchen was well outfitted for this

pool was small

the restaurant and pool area, and all the employees.

there are many clean and spacious areas to relax outside, either by the pool, with a great view, or on any of

i arrived i got a room near the marina but wifi was very weak so they changed for a bigger room for the same

we were pretty disappointed that the pool was out of commission

it s a resort and yet there s no room service

it had a full-size kitchen, even a washer and dryer

the wifi wasn't all that great, but i didn't mind as i was there for the beach and the experience, not

i liked the free shuttle to the airport, and free water at the desk

great sports bar and pool area.

problems with the wifi which were initially blamed on my computer, the television not working and the water

the breakfast was okay

the service is 5 stars as well , the breakfast is very delicious

the staff are just incredible, the food is brilliant and the views, golf course and snorkeling as well as the

rate included breakfast and it was amazing every morning, a la carte menu

swimming pool is nice and good located

fresh warm donuts at breakfast are to die for

also the wifi doesn t work in a lot of the bunglows, so if you don t want to be unplugged this is not