an automatic door to the parking would be a nice to have.

breakfast was delicious

didn't like that electric fireplace didn't work in my room

mariluz also happened to be the cook and server when we went for breakfast in the morning and got delicious

very nice hotel with local climate. tasteful breakfast. very nice staff.

breakfast. no american coffee... they charged us extra for chopped vegetable for kids...

the breakfast is good for the price you pay. it is tasty and the restaurant is super comfy.

breakfast was good, the waiter was new

breakfast at the restaurant was with vouchers as part of the tariff, and the food was excellent

our room had a fireplace, which was great to have as it was quite chilly

the parking is secure and near to the hotel

off-street parking

wifi is only available in the reception area

by the fireplace is so cozy

the pool was warmer or cleaner, i m sure we would use it

breakfast was nice

beeing a pet friendly hotel it s definitely a plus

location (very close to main square), during my staying very quiet, parking directly at the entrance, nonstop

the plus side, one of the front desk workers came out to meet us when we were having trouble parking

wifi on 3rd floor didn't work and staff instead of acknowledging that it didn't t work tried to say

everything was very clean and the wifi was fast enough for work

parking is available in front of the hotel, no size/height limits

wifi needs little boost! it was ok, but not stable.

breakfast was not included, but it was possible to order room service from the serranillo restaurant or go

bathroom was very incovenient, very poor wifi

the wifi network, which i found to be weak.

only reason i'm not giving this hotel a 10/10 is the wifi in our third floor room was spotty

reasonable wifi once we were given administration s wifi password

plenty of room, very fun to have fires in the cabin at night, and the breakfast was one of the best i've had

no heating besides the fireplace.

breakfast needs more variety

necessities right next door - just 10 mins drive to the center of real/mineral del monte - decent breakfast

fireplace and spa.

very convenient for us, walking to downtown in 5 minutes, friendly staff and parking in the place convenient

the wifi wasn't working properly

tight parking and noisy at night

traffic at night; wifi coverage uneven on third floor

good and safe parking

it was clean and the room was spacious. it did have parking and the staff was nice.

free parking is a great bonus

maybe the parking

not wifi access, it wasn t working

a bit cold in the room, small breakfast

and downstairs the breakfast and waiter

nice hotel right on the main plaza. comfortable bed, hot shower, spacious room, good breakfast

and the breakfast and service was great

cheap parking with voucher 2 minutes

parking was not really on-site.

location, clean, good wifi

free wifi

no wifi and no window

on the streets blocking traffic for them to finally open the gate to enter their very reduced parking area in

parking was a little tight

the parking lot terrible

there is a lift and parking spaces for whoever has

coming from the elevator but still i had a great experience there oh and the machines at the gym they need a

parking was easy

wifi, basically useless

is great and the fact the hotel has its own parking lot is great too

location! friendly staff and good room service.

hot shower and good wifi

wifi was weak. not much insulation between rooms

the wifi works well and the location of the hotel is very central for my stay in pachuca

netflix, free wifi

water offered at the front desk, doorman took care of luggage and showed us to our room, included breakfast was

offered everything in needed; safe, clean. great staff too; full breakfast!

the bar is too cold and the service is not the same as the the other areas.

to the bar only to find there was no beer for sale

staff are very friendly. good sized comfortable room. good underground parking.

breakfast not available on monday

is only one staff member in the hotel no bellboy no one to help there is no room service and restaurant closes

good breakfast and clean place

mondays the restaurant is closed so the included breakfast is way worse than the normal one, which is not that

the booking platform showed the reservation had breakfast included but the hotel did not receive that requirement

the night outside it s so dark but once you re in you can feel safe because they also have a parking spot