the pool was refreshing

the room was spacious and stylish, with a great shower, very comfortable bed and excellent wifi

wifi had some issues on our first day - there had been a tree down on the router which caused some

us with so many things during our stay, including booking incredible activities and sorting out laundry

parking, location, confortable

friendly staff, great cabanas, beautiful pool

wifi not available in the room, only in the common area.

pool right above the city is majestic - also great location to the cahal pech site only a 5 min

spa needs to be heated!!!!! my bad back would have loved a warm spa.

the food at the restaurants and the cocktails at the bar was delicious

the kids enjoyed relaxing in the living room and the teens enjoyed the strong wifi connection

bar right behind the eating area was a problem with drunk clientele

economy rooms are nice, a/c worked fine, wifi signal was strong

the kids loved the pool and the hammock was so

the kids enjoyed relaxing in the living room and the teens enjoyed the strong wifi connection

rooms were small. road noise and dogs barking were a problem. wifi not real good.

the hotel has a nice pool, and a nice restaurant attached

the food, the drinks, the pool, the staff. everything.

staff was very cordial and helpful. drinks from the bar during happy hour were good.

place with barking dogs day and night

he showed us types of rooms,pool,botanical garden,restaurant, bar and wine cellar

every single tour, transportation, room service request is all made through the hotel and can be made through

very quiet and peaceful resort with a great restaurant and bar after a long day of exploring all that san

very peaceful, spa like

room service is super nice and the rooms are very clean and have nice touches

staff were very friendly. pool was great for the kids.

we booked one room through the app and ended up getting a second room for our kids after arrival

pool area is great to relax after any trips, and food (we had breakfast and lunches) is very, very

room service wouldn't pick up the phone.

i especially i'm sad because i didn't swim in the pool

mold on cieling of shower. cockrotche in room. wifi. ould have been better.

the pool is magical, open 24/7

such a peaceful setting and pool was amazing

from keeping the office open later to ensure we made it safely to bringing us margaritas in the pool

hotel, nice pool, great friendly staff, excellent food in the restaurant

the parking is good and the size of the room is perfect for 2 persons

coffee maker, fridge, a/c, laundry, everything you needed

the room is clean, the aircon works great, and the wifi was nice and fast

nice room. good location. easy parking. the rooster is definitely a problem!

wifi worked well

was some party or something on the saturday night, so the music at the pool bar was very, very loud

beautiful pool and welcoming staff

pool and bar were nice retreat to come back to after a long day out on a tour

pool was awesome, entire facility was clean and

parking immediately in front of my unit. :-)

the breakfast was excellent and the location was perfect.

my family also enjoyed the great food that was served at breakfast and we had dinner there one night, which

good restaurant serving breakfast and dinner, pool to cool off after the excursions

allen can whip up some pretty amazing cocktails that were enjoyed by the pool and he did everything in his

the staff were excellent, great pool

our rustic family cabin was plenty spacious with a kitchen, 2 bathrooms, a family room, and a large bedroom

wifi can be spotty, but we weren't there to be attached to our devices.

the wifi was very spotty, but to be expected far out in the jungle!

it had rained the night before so we couldn't go in the pool as it was being cleaned in the morning

i liked the rooms, pool, cleanliness and the service.

the location is beautiful and the pool is a lovely touch

great pool and staff were lovely

crockery & cutlery, 5 gallon jug of water (refilled free of charge if required), tv, free wifi

i also feel the pool closing at 5pm didn't make a whole lot of sense to us

pool and basketball court

waited a long time to get bar service to bring a drink down

the tram is nice if you don t feel like making the climb down or up, and they provide full bar and food

serenity during breakfast and annoying music during dinner

location/view was very nice, dinner and breakfast was very nice

perfect getaway! no phone signal no wifi in the cottages was just perfect for me