the pool heater was broken

shuttle service to the airport was fast and always available

given a wifi code

onsite parking

fact that i had kids with me to have fun, and was told that we could not have fun or we had to leave

kept us awake and took over lobby and gym

comfortable, clean, comfortable room. great gym!

(maybe some more fruit and things for the kids to eat like cereal bars, granola bars) the pretty woman with

we loved playing pool and games in the lobby after eating breakfast while waiting for the rain to stop

no complimentary coffee or breakfast. charged $75 for pet fee without disclosing pet fee.

they accept pets but it s not a pet friendly environment

supposed to pay until we got there and that'snot right i was very upset and there wasn't enough parking that

room service only came once and didn't do a good job

have pictures i asked front desk what can they do bout this and she lied and told me she'll send room service

no room service available on weekends

swimming pool plus free parking on site

having parking in front of the room was very secure

there is a nice bar that has a

my daughter lost her wallet and keys by the pool on friday night, but thankfully they were in the lost and

pool, pool house, bar and the live music was amazing

it also came with a full kitchen

we had a reservation from 8/9-8/23 and no internet or wifi from 8/16th to checkout on 8/23rd

small but well equipped gym which was very

and loved the kitchen

was great for our stay, the amenities were right on par with the type of room we look for, full kitchen etc

room service came by every morning taping on doors around 9am

bartender in the roof top bar was rude

paid wifi was a little annoying considering the cost of the room, and the additional fee for parking

great staff, great gym

requested a late check in and asked that we would still get the balcony we asked for and were told it would be

they are pet friendly

mosquitoes at pool but that s south carolina

the kitchen is well stocked with all you need to cook including an induction 2 burner stove top, pots,

i liked that it had everything you would need even though we didn't need a full kitchen

the rug was shedding or a guest had a pet in there previously, but there was white hair that got all over our

wifi ok

it was non stop screaming, ice machine use, and kids running around in the hallways

this was a big plus for the kids

very nice staff and good location. breakfast was also better than most hotels.

asked for early check in, was told i could check in early; but was told by another front desk person that i

location was perfect and pet friendly

free breakfast for the kids was a bonus, and the pool for the hot afternoons

she was great with my kids and gave us better info about the area then the information center

everything!!! excellent location, outstanding staff, great pool area, clean and spacious rooms.

the bar there offers a happy hour cocktail for us$7 plus tips etc - great drink and bartender

a little too much kitchen and more room for clothes but we also loved having a great fridge full, kettle and

just stunning and loved the equipped kitchen and washer and dryer

and nice amenities like a kitchen, full size fridge, sofa, amazing bed, and washer and dryer

drinks at bar were expensive, having to pay for parking.

the wifi did not work.

didn t really have a kitchen in the suite, no stove or trash bags available.

nice view of the ashley river, kid-friendly shallow pool, convenient location

therefore; we never welcomed room service because we had no way to secure our valuables

breakfast buffet had plenty of options.

but every time we walked in our room it smelled like mildew and the website stated it offered room service which

room service morning coffee

didn't have breakfast there.

the coronavirus also still had some things - like the restaurant and room service - shut down

one morning we ate outside by the pool and that was really nice

it had free parking

was a lovely kitchen but no sponge

the wifi didn t work properly. there were things that wouldn t load.

swimming pool very quiet and clean guest laundry

it would have been nice if the pool & hot tub had lights in them.

room size was comfortable for a 1 night stay for our family of 3 adults and 2 kids (9 and 13 years old)

it's a suite which had a sofa, kitchen and 2 tvs.

kitchen not so clean, not enuf towels, never got room cleaned even after i found out i had to ask

quick and easy access to downtown charleston, plenty of free parking.

pool small and cabana reservations took up numerous chairs available to guests of the hotel.

i do not eat breakfast. however, i had coffee in the patisserie, the room was quite comfortable.

excellent breakfast

had 3 customer service related items that were unsatisfactory: 1) i called room service for fresh towels as we

great rooftop pool/bar

to improve the internet and wifi as we were unable to use streaming services our entire stay even though the

there is a grocery store within a few blocks of the hotel, which was perfect since we had a kitchen

all kitchen appliances, microwave and oven built into wall, subzero fridge and freezer with ice maker

no bar or restaurant

the kitchen area was very expansive and served us very well

pool and walking distance to everything

corona original at hotel bar would be nice.

was able to get into the room early check in

24 hour coffee/tea bar in the lobby for guests

pool area could be nicer

the price was insane - suite was really small pet fee was expensive

i was there for 3 nights in a kings suite with kitchenette facing a brick wall that blocked the light

good size room & bathroom, gym a good size & functional

the hotel rooms are perfectly designed, with a small kitchen included

they suggest that you keep your towels for more than one day to save on laundry etc

i really liked having a kitchen and washer and dryer in the

great location,style, and the in room kitchen was a great bonus

breakfast was fine coffee tadty

it places useful amenities (kitchen, clothes washer and dryer, multiple light dimmers) into a traditional

breakfast bar is minimal, with coffee, yogurt, a few pastries and fruit

comfy bed, nice breakfast, welcoming staff, definitely best of charleston

i had drinks at the bar later in the evening

the rooms, both the bar and dining room were very loud, (including the voices of the staff) the choices in food

breakfast could have had wider/healthier options (sugar

charming property, customer-focused staff, exquisite dinner, delicious breakfast.