breakfast was better than other quality inns we've stayed at and we liked the old charm of the

the kids left, i went back to sleep, all good

there was kids running everywhere, throwing balls

there was a huge group outside and in the lobby with kids throwing food all over, in the elevator and on the second floor

that and no actual breakfast just 2 bags with a couple items and there was myself and my 3 kids

the bistro or the bar was not open

they did not disclose the hours of operation for the bistro bar on their website

breakfast was not being served due to the current coronavirus pandemic.

no complimentary breakfast

pool was closed and obviously had been closed for a long time

lovely pool with great seating and lounging chairs set out all over the property

the room service was phenomenal, great burger

well run, sal, gina and derrick in the galleria resturaunt and bar are over the

spa was phenomenal

very clean, tastefully decorated. excellent room service with a delicious breakfast.

i definitely love the heated inside pool room - my main charlotte come to for relaxation

i only did not like the gym: very limited facilities.

we had the spa tub in the room and the room was spacious as well

i like the balcony, the gym right by the pool, location and the noise proof walls.

free shuttle to the ballantyne where i was attending be a wedding

no elevator. breakfast was ok. no modern plug ins for electronics.

excellent breakfast in the lovely dining area.

friendly staff. great breakfast and location.

breakfast was delicious in a beautiful dining room

pool hours should start before 10 am and bed could be more comfortable

we ate at the bar because jay the bartender was wonderful to chat with after a long drive from florida

the bar was closed because there was no bartender

in (which were resolved), couldn't turn on fan to use as white noise without turning down a/c, pool was closed, fitness room was

breakfast bar had plenty to choose from

breakfast was over priced but everything else was excellent

the room is modern , clean and beautiful! the breakfast is very good

the roof top bar was great for pictures

kids and us love this place

clean, friendly staff, great location, breakfast was good

the room was incredibly clean, wonderful mini bar selection, bathroom was one i would like to take home with me

the quality of the decor, the luxurious rooms, the bathroom essentials, the well equiped modern gym, the cosy lounge where breakfast is served in a homely manner and if you're fortunate enough to

did not check out the lounge due to covid, nor used room service

i had to choose something i'd say the cost of the bar inside the room a bit pricey for the product itself from chips to wine nevertheless enjoyed

mini bar stocked with everything you need

i loved the convenience to the belk theater, and the rooftop bar was lovely.

i enjoyed the two bar and restaurant accessibility.

the restaurant, rooftop bar, fitness center and everything else is great and you don’t even have to leave the hotel

the brunch was great. roof top bar is awesome. location was great and spa was great.

great bar and dinner area at night

a day that was highly inconvenient especially since other amenities aren t available like breakfast

the room had a spa tub in the bathroom

no in room coffee, gym wasn't as large or well equipped as i had hoped and there wasn't a pool

would have been nice to have a small shop in the hotel to purchase coffee, juice, fruit, or other breakfast and lunch items

front desk crew is great. secure, clean. decent gym

after one night the wifi didnt work for whole day

good gym and pool.

very helpful and polite, room was very clean, room service a delight

everything, other than the indoor pool wasn't available

no room service

the pillows and bed was awesome. the indoor facility is for find and the pool was warm.

breakfast should have more choices

breakfast was sparse but most hotels don't even offer that at this price

unfortunately the pool was not available during our stay.

towels supplied for pool.