the pool was to small. we had to pay for parking! not enough a/c power!

all the staff from front desk, kitchen staff, bar staff, housekeeping staff, they were all exceptional

exceptional selections for breakfast. there was something for everyone to eat.

as it was for 2 adults and 2 children, we assumed the sofa was for 2 people (kids) but it was only for one

we were able to get 3 kids on the bed, but it wasn

only my boys/nephews who are swimmers, the only thing that they didn t like was how shallow the pool was,

kitchen, living room very neat and clean, ample plugs for our cellphones, ipad, 2 cpap machines etc

the breakfast is consistent & very tasty

the pool is nice and the gym was quite well equipped

low water pressure in shower. no room service. pool wasn t clean

parents with noisy kids in the serenity pool area

1 bedroom unit equipped with kitchen

zero extra helpful items such as beach toys, boogie boards or goggles, or games for kids

zero extra helpful items such as beach toys, boogie boards or goggles, or games for kids

the pool area was amazing

they don t charge to use the gym or the pool

the beach felt so safe to swim in and enjoyed the pool and the shaved ice on the beach

service, food, location, kids camp

four season has a wonderful layout so that adults and kids can both have fun

beach is great for kids with the manmade cove that shelters and large waves

room with kitchenette and laundry

we even relaxed in the heated spa by the pool afterward

we even got a small kitchen in our room

lovely outdoor pool and relaxation area

the room has its own kitchen living room, laundry etc

very safe place to stay, great restaurant with a view with a fantastic happy hour, available laundry

we enjoyed the lobby (starbucks, stores) and the pool

lastly the pool is only open til 7pm and there was no hot tub either

gym was brilliant and pool area too

no room service as i was sold

i got breakfast daily for purchase at the cafe next to the spa on the third floor, good breakfast sandwhich

love the pool area

pool and gym close early compared to other hotels

really wish there was a bar or a place to get drinks while you're sitting at the pool

breakfast only included for adults not for kids

pool looked kind of small, but i didn''t go swimming in it.

the hotel overall is great. i liked the staff, location, rooms, bar, balconies, and pool.

the bar was hip and amazing, the view from my room was great

nice feeling, great staff clean and nice furniture free wifi

and enjoy coffee from the local coffee shop called sunrise coffee which is also next to aloha kitchen a great

property didn t have a guest laundry but we packed accordingly and gave us a great excuse to buy more clothes

gym facilities were top notch

one particular bar tender by the pool was amazing, super friendly and was always checking if we wanted anything

adults pool and gym were our highlights

location was great, loved the pools and gym.

staff at the bar were a little rude.

nice place, liked the kitchen and laundry facility,great location in walking distance to a lot of places

the laundry facilities were great

have a bar at the pool with food service

little outdated but still nice, wish the gym was nicer and had more free weights, also would have liked some

hotel was equipped with pools, restaurants, bars, stores, markets, starbucks'all amenities needed are provided

rooms, and the slide pool was great for the grandkids

pools and lagoon is in close proximity to the ge tower and so convenient for our kids

down the quieter end of waikiki which suited us well, loved the lagoon and pools

something awesome in your stay one free snorkel lesson a spa day shuttle to and from the airport free breakfast

the amenities provided: water fountain self service laundry ice machines luggage storage

the hotel pool was very nice,not over crowded,in fact i had the pool to myself most of the time

laundry facilities good and easy to use

is such a great hotel - right in the middle of waikiki so my teen kids could walk to ala moana or waikiki center

unlimited wifi and very handy to have microwave, fridge and 24hr laundry facilities

guest laundry on site - it's a hassle having to trek to a local laundromat blocks away to do the family

pool is dated, looks 1970s, main complaint: no room service

best ribs i ve ever had from room service

it was great for kids.

wasn t anything we didn t really like, just sometimes the pools can be a little overcrowded and another

the gym was very lacking

- laundry area could be better

is good value for hawaii, but facilities are dated, gym is extremely small and poor

kitchen/food area too little

the pool was really nice for a morning dip

the pool was not crowded and easily accessible.

full equipped kitchen was very convenient

we are family if 4 (2 adult 2 kids- 4 and 1 years) and our accomodation was spot on

facilities in the resort for all ages as well as beautiful pool/spa and gym in the hotel itself

the kids loved the japanese style toilet too

place is awesome with kids

we traveled with a two year old, our rooms were extremely comfortable, had all the kitchen amenities and were

the paradise pool area (mainly used by families) there were two spa pools that seemed to only open intermittently

advertising room service and spa and wellness. none of the above exist.

there was lots of things kids could do. pool, beach ect

some of the kitchen appliances were brand new

not related to the room but to the bulding - laundry machines on the 5th floor don't accept credit cards

fee did not provided any benefit other than pool towel

we didn t use the pool, gym, anything other than the room

no laundry facilities & restaurant hours

the gym needs more ventilation.

convenient location enjoyed the gym and pool facilities

wifi is adequate and hospitality nights m,w,f where you get almost free wine, beer and cheese

kitchenette option

nice gym, nice pool area, 3 x/week cheese & wine, a beautiful experience to offer its guests

pool are and fitness area also very nice

laundry facility

pool is quite small and more for kids to enjoy.

the wifi connection was strong, i was able to work from my room with no issues at all

pool and spa area very clean and comfortable

pool was small.

staff was friendly and helpful. stored our bags all day and gave us late check out

good breakfast. good location.

beach right outside hotel. family friendly, great for autistic kids.

kids' club: for families traveling with children, the hotel offers a kids' club from 9:00 am to

very comfortable, clean, with friendly staff and great restaurants/ bar on site.

my stay will go again, just a bit more clarity on room service charges would be helpful

the swimming pool was not quite clean and opens only 10am to 7pm i wanted to do my laundry, but half of the

it says that they have laundry, but apparently they do not.

pool and gym whilst small in size, serves their roles adequately

refillable water bottle and on-site laundry facility was a plus

wish there was laundry service!

room was equipped with washing machine, kitchen utensile

we had too many kids splashing water and swimming into us

lovely to have a full apartment, with kitchen and laundry facilities

the pool is a little bit small and always clouded with kids.

lifts a lot of japanese bar closed by 11 no where to get a drink happy hour selection is poor

gym equipment was a bit limited, small pool and old pool chairs

gym equipment was a bit limited, small pool and old pool chairs

facilities including a gym was brand new when we stayed there in december 2024

to us the rooftop swimming pool was not big enough for lap swimming

spacious, clean rooms. roof top pool and bbq area. friendly staff. good location.

is great, they also have room service with 10% off for the local restaurants yardhouse and giovanni pastrami

of suite and laundry facilities

we loved that this hilton was pet friendly

we also used the clean gym and laundry room

the laundry facilities were so good as well - a pleasant unexpected amenity

clean, so convenient to have kitchen/washer/dryer

laundry and toilet

nice to have a small kitchen area to make tea or coffee and breakfast

aw just exceptional, chocolate for my kids in the room every day, check after me and my family if everything

we also enjoyed the pool -- my 3 yr old niece made some very special memories learning to swim there

kitchen facilities were very poor

the pool

*laundry/washer n dryer was both not working for 3 days *couldn't get parking spots *if you have

the wifi was very intermittent and cut off constantly

location and using the swimming pool

a pan would've been nice to go with the pot in the kitchen. get more cooking done ud83cudf73

great staff, great pool

the pool was never busy so nice and peaceful for a swim after a day out and about

no resort fees, wifi was great

i had to work while i was traveling and the wifi was good in the

it was lit as the kids say. you know how they say that now adays? well they do, and it was lit.

the murphy bed for the kids was wonderful

liked the swimming pool area, our studio room on 3rd floor close to spa and gym

the room was clean and i loved that their was enough room for me, my, husband and 3 kids

the gym and rooftop pool were good

hotel is obviously very popular so there was a wait for the bar at times, but it is well worth it for the

halekulani hotel and spa was exceptional and exceeded all our expectations

tried orchids for bfast and then room service

there was no kids club at the hotel

the drinks at the pool bar and the breakfasts and views, as well as the public spaces, and the beautiful pool

nice size room beach towels shower room (for late flights) gym garden yoga pool cleanness location etc

we requested an early check in as we travelled overnight but they were very i accommodating.

overlooking parking area despite being on 21th floor - noise: loud on weekends but acceptable -wifi: not

pool gym and hot tub

location, room, pool, friendly staff

the rooftop bar was beautiful and the drinks were delicious

awesome staff, very comfortable room with kitchenette, large bathroom, roof top pool and bar and view to diamond

kitchen facilities were excellent and it was perfect having a seperate bedroom and a bathroom with

very comfortable, all amenities were excellent, laundry room and kitchenette were an excellent feature for a

good location, kind frontdesk agent, clean condition, kids friendly rooftop pool

facilities were a bit old, breakfast was not to my taste (but other people seemed to enjoy it and the breakfast

the wifi was free!! in the whole hotel. very relaxed! very quiet! great location .

pool could be better.

the suite with a small kitchen was so nice and convenient

breakfast was filling but because we stayed for a week it would have been nice to have some variety

the pool (with giant slide) and beach access were perfect- fun

gym is ok, but the place could do with a simple spar as a minimum (hottub / steam room / sauna)

was clean and updated - employees were all personable - pool is nice with a short slide for the kids - safe with

need to include mini bar in the room and milk and crockery for coffee and

not waking up early enough to enjoy breakfast

location in waikiki, very friendly and helpful staff, great mai tai and pupu bar on oceanfront with commanding

for a 5 star hotel there should be room service.

is too small and crowded and pool available for use at the sheraton next door is overrun with kids

we had young kids and were put in a room with no elevator to the floor

bad bartender at the mai tai lounge on the property his name is vince he bullied me and made me move

was fantastic, the restaurant food and bar was very friendly and high standard

location. swimming pool. ac. room service. bathroom design. friendly staff

because the hotel is pet friendly there were many dogs, and some seemed bigger than their owners

property has no laundry room

pet friendly place

the bathroom was a little dated and small, pool is quite small best for kids only.

location, near waikiki beach, shops and restaurants we received an early check in that was very much

stable and fast wifi

small pool to many kids in the jacuzzi.

great location self-laundry facility google chrome-cast

did i not give late check out request

very clean very nice hotel .kids loved the heated pool.

pool was overcrowded no place to sit and it was extremely loud with over 50 screaming kids in the pool

my kids enjoyed the miniature golf area

the pool and spa are nice also

the kitchenette is not very useful.

maybe just some extra things in the room like cleaning cloths for kitchen and cold water jug.

and gym aren't worth using but i had no intention of anyway

laundry is coins only and you can only exchange coins by cash at the front desk

location, view, personnel was amazing, always very helpful, nice and patient, regular cleaning, laundry

dim lighting in kitchen area for cooking

kitchen available, full size refrigerator

it was nice to have a studio with working appliances (fridge, ac, microwave, kitchen

location but there is a nightclub and bar on the opposite corner that gets very busy (especially on the weekend

well resourced kitchen, location, adequate size, great shower. really nice pool

the water machine was great as well as the pool.

can hear room service in the morning, which isn't their fault, they need to work and socialise

swimming pool is a little small (but at least there is one) and a bar is definitely missing

comfortable room, good tv choices, good wifi, air conditioning good, nice location close to shopping, close to

rooftop pool was the best! and location was excellent, central to everything.

i am going to pick on anything, the only thing that they did not have was room service & a microwave

great sized rooms, terrific cafe downstairs, lovely staff and a laundry!

glass cups, not plastic. also instant coffee and real milk. room service would be awesome

pillows were not good. gym needed fans

location right in central waikiki, the kids spent hours in the pool

our kids enjoyed the pool area

very little sound proofing in the walls, very loud with college kids going nuts in the pool

the pool was nice! kids loved playing even though it was january.

our kids are all under 12 so we were able to fit them all onto the king bed

our kids enjoyed the pool area

breakfast wasn't included

and the pool chairs filled up very fast if we weren't there early

can be a bit noisy at some nights from the music from the bar downstairs.

great gym and gorgeous pool and lobby area adorable welcome basket and rooms were a good size

they losted laylow as having free breakfast but its just a $20credit towards breakfast

the balcony was a little dodgy for kids from the 10th floor

room was not what we booked for however we arrived early and to get an early check in they changed our room to

kick you off lower pool/sun deck in the afternoon so they can expand there outdoor offering for dukes

is duke s bar located downstairs beneath the balcony with extremely loud live music from 16:00 to late night

breakfast is at dukes bar and grill directly under the outrigger hotel

gym was so-so

food was expensive we paid $80 for breakfast not logical.

dining nearby with two kids might be inconvenient, making the advantage of enjoying a relaxed meal with a sea

the wifi was terrible

a lot of hotels would have suggested the changing rooms of the spa or gym

not all rooms are the same); reasonable prices compared to other properties in that area; full kitchen that

the size of the room and full kitchen and the view over the mountains, canal and golf course.

small pool and less sun beds

the gym was a bit small but it didnt matter.

comfortable bed, laundry, cleanliness, vintage decor

lastly there were a lot of kids playing in the pool which is fine, but this is went on pretty late into the

clean, comfortable and nice furniture. great pool! my kids had a lot of fun swimming.

pool, spa and bar had a great vibe

the poolside bar and speakeasy were fun, the room was just right and the staff were all lovely.

to get a super early check in and baggage storage on check out

their parking and pet fee are expensive , both are $47

wifi reach assigned to each room individually

the room was spacious and pretty decent views as well as a full kitchen with a large fridge which kept our

good location, balcony with view of the canal, golf course and mountains

strong wifi available (free) with screen mirroring to the tv to watch your own selection of shows

not much to choose for breakfast

weeks wifi when for to room at corners of the hotel

the loud yoga music poolside the size of the pool

and the floor in the bathroom and kitchen was so sticky

the breakfast was amazing

the pool was not my favorite

only 2 washers were working in the laundry room so it took longer to wash that i d have liked.

the free wifi was public, which is usual

husband and i don t lay out to tan, but we do like being out by the pool during the day

from laptop during the visit and the wifi was slow and it kept disconnecting

nice pool and gym had everything you needed too

would have liked a room service option

room service was delicious and prompt. servicer were excellent.

would not stay agin or recommend booking website listed the room would have a kitchenette

sure that there s something even if it s just three items it s available for delivery room service it

the renovated pool was awesome - please add a swim up bar or pool service

should be a bar area around the pool

only thing missing is having a pool bar and food facilities.

gym could do with an upgrade, shower was small

we were hoping to use the laundry room so we wouldn t have to do it when we got home.

room service setup could be better

used to stay at halekulani when kids were young

laundry room

also liked that they didn't charge me extra for my kids like all the other hotels in that area

that the laundry room was all the way in another tower and it only had a few washers and dryers

on site laundry

room is equpped with a balcony with no view, cable tv, free wifi

location, excellent up -to-date simple modern room upgrade/design, very comfy bed, loved the kitchen/snack bar

didn t have much in the way of kitchen facilities which made it a bit hard to cook anything and clean up but

the wifi internet connection was good

when my family used the pool, the front desk keep calling us again to our room and this is what tjey said

and my sis in law my brother and their children, my daughter and their cousins, they were all kids enjoying

breakfast selection can be better at this rating of hotel

cute pool area

kitchen system

the pool area was also very quaint and pleasant the only thing missing was a bar in the hotel

location, room size, kitchen, comfort.

the hotel has a restaurant and bar where you can enjoy delicious food, relax by the pool, and warm up in the

kitchen, living room, big bed

it has a gym and a pool

big room and comfy bed, try and get a balcony in the sun as we had a shaded one, pool can get pretty busy so

wifi in room could have been better; however staff were quick to help me set up cabled internet.

wouldn’t give us early check in

allow people with kids and babies to have time to wake up especially if your on holiday

pretty view, clean and comfortable lobby and swim pool

walking distance to beach. friendly staff. pool on ground floor. late check out given.

room with lounge area, kitchen and king bed bathroom had separate sink and shower area but a bit dated balcony

the hotel has in-house coffee shop, spa and restaurant for dinner (never tried the lunch, it is good for value

not great for families with small kids to have to worry about

the rooms were very small for a family of 4 with 2 teenage kids.

all staff were so friendly. it was right on the beach and with kids that s very convenient.

missing a laundry service on-site and it gets crowded at breakfast from the eggs n things restaurant on the

beach towels and donated beach toys for kids good ac can access netflix on

had laundry facilities and kitchenette which was a plus

hotel staff said they would attempt to arrange early check in and we appreciate they can’t guarantee, but

kids got stuck in 1 of the elevateurs but was quickly resolved

pool area basic, but has a shallow area which is good for kids

great size room. awesome service. given a free upgrade that was nice and early check in

we have access to a gym

for me was : 1) the pool is not heated and the shallow side is 4ft so not ideal for little kids

no gym

guests they're allowed to check out beach towels or pool towels everyday

very clean hotel, large swimming pool

breakfast was outstanding

location and pool

nothing bad to say the property was amazing. the amenities were great, even liked the gym!

the spa was amazing as was our therapist, the hotel was fabulous at trying to accomodate our requests

pool area was much smaller than expected

everyone one from the bar staff especially omar rocks!

no laundry on site but 2 laundromats just up the road for convenience.

good gym and very nice rooftop pool area

room and 10th floor pool and bar area.

the amenities - gym, pool area with mini golf and outdoor games, laundry room and ice machines were some of

i feel the pool areas could be a lot better and more inviting. maybe adding a slide for the kids

wifi really sucks . i used up my cellular data cuz the wifi broke during my stay.

spent most of the holiday in the pool area with the kids

plenty for kids however being a couple with no kids, the adults only areas were a massive plus

loved the poolside bar the moana terrace

good but you need to improve on your valet service (the waiting time sometimes was 30min), the wifi was weak

this was so convenient especially with kids

location, the atmosphere is great, the pool and the tiki bar nice, and the best is the ocean view along with

rooms weren't sound proof and while we were there it was gradweek so we could hear the kids in all rooms around

wifi wasn't that great for an expensive hotel. it regularly dropped out.

was pet friendly

weak wifi - actually nonexistent for two nights, small bed, opaque glass bathroom door

wifi cuts in and out alot dirty towels staff were super friendly good location to the beach double

one night there was a little noise from someone in the room next to use i think due to smaller kids

no laundry in the building and no laundromat nearby

i found old cookies and kids toy behind cabinets, bathroom floor very poor cleaning

a bar in the shower would be nice and some kind of comfortable chair

your room card to access the lifts or pool no security provided during the day, we had a group of kids off the

air conditioned room, cleaned regularly, connections to wifi/tv/phone all worked well

the staff were amazing, the pool for the kids and the location across the beach

not the best pool, but the beach is right there. breakfast buffet is meh

balconies were a bonus; the hotel staff were welcoming and tried their best to help us, including early check

more time for the coffee bar and keep it flowing during the morning time

perfection location, good size room for a family of 4, beach is great for kids

ivy in the bar makes the best mai tai, not too sweet, just right

we have 5 adults and 2 kids and we had plenty of space

the room smelled like mold, also had a pet odor like a dog was in the room

kitchen and bathrooms need updating. hair found in bathtub drain, yuck!

laundry room hours

the laundry facility was excellent indeed