was extra friendly and helpful; views are beautiful and relaxing; pool and hot tub are clean and in a great

staff was helpful with check-in and laundry

only item we had a bit of a challenge with was the wifi

it had good wifi and tv

our room was clean and the kitchen was well stocked with pans and utensils

wifi ok when it was available, drops in and out constantly

pool and jacuzzi on 11 floor is big and nice , a nice place to retreat

the staff were very nice and loved the laundry facility.

fast free wifi

machine for laundry was out of order but i was able to purchase laundry products at the store on 2nd floor of

nice bathroom and good facilities such as gym + sauna and pool

nordstrom within 500meter - we had a suite of 2 rooms like living and bedroom where our 2 kids slept in sofa

i got breakfast daily for purchase at the cafe next to the spa on the third floor, good breakfast sandwhich

i couldn't have access to hotel wifi until i came down to the lobbey and used starbucks wifi.

the hotel was very nice overall. very clean, staff very friendly. the gym was great.

location was great the hotel was nice it was a pain that we had to pay for room service (cleaning) so we just

room service (and is overpriced if you ask for a change of towels) not a clean room

lastly the pool is only open til 7pm and there was no hot tub either

the pool was great, so were the bell hops, locations was as expected if not a little better

we enjoyed the lobby (starbucks, stores) and the pool

some of the kitchen appliances were brand new

not related to the room but to the bulding - laundry machines on the 5th floor don't accept credit cards

location clean comfy nice pool

we didn t use the pool, gym, anything other than the room

the staff couldn't do enough to help you and the bar in the hotel was ran by a gentleman named earl who was

no laundry facilities & restaurant hours

convenient location enjoyed the gym and pool facilities

changed clothes and was invited to hang out at the bar and pool area while i waited

early check in, staff very helpful, room reasonable.

the property was really cutesy along with the pool so no dislikes at all.

the bar also the workers was nice

wifi excellent

cept the laundry room was down)inconvenient for a long stay like we did

we loved the pool and the free bike rentals

pool was perfect as was the gym

the very small gym

noisy kids around the pool

every day was fresh coffee in the lobby and the pool was nice too

it was going to be more machines to work out the hotel its big a lot of room for just small gym nah i don't

they have a free water near reception and at the 2nd floor at the laundry area

the mini kitchen area with plates and utensils was useful

the amenities provided: water fountain self service laundry ice machines luggage storage

the only thing i wish is that it had a better gym and i think they were renovating it so there was just paper

have labeling in the elevators to help people locate what floor laundry etc

- laundry area could be better

pool is by peoples rooms which was weird but we enjoyed the pool

the staff, early check in.

was phenomenal , right next to the beach with a lagoon right before the beach the pool and bar area were great

we werent expecting an early check in so we were so happy

the spa didn t have both sauna and steam

spa was closed so we had to uber to one nearby

staff were friendly and very helpful. the pool and gym were nice and relaxing. will be back

pool area well-kept and clean

but with that fee they included $10 in the restaurant, so morning coffee was free, and also the wifi

wifi was good

the gym is small but has everything you need to stay in shape

well equipped kitchenette and i loved the lei making class on monday

out beach chairs and towels for no fees, playstation and movies was there for convenience too the kids really

no cleaning fee/laundry on every floor 2

great coffee shop and shops on the ground floor and good gym as well

also wish there was a small step stool provided to assist my kids when they are using the bathroom sink, the

and kitchen

the pool was beautiful- the path along the canal was great for morning walks and runs watching the

it was a pleasant surprise to have laundry facilities too

i called ahead for an early check in request and the lady in the front desk did her best to find us a room that

gym equipment

when we used the laundry machine at the hotel, some of our clothes got bleach stains on them and were ruined

gym was very clean

location, fast service, nice pool, pool bar and abc store are very convenient

the wifi connection was strong, i was able to work from my room with no issues at all

i choose queens beds but they were twins and me and my kids slept uncomfortably.

wifi was available through the hotel and worked well

we have a 16 year old and the set up was more for young kids, would like to see a kid free area

was great for the kids, everything was in walking distance

loved the pools for the kids and staff were all great

also has laundry on every floor of lagoon tower & free to use

we traveled with a two year old, our rooms were extremely comfortable, had all the kitchen amenities and were

to us the rooftop swimming pool was not big enough for lap swimming

great location, nice rooftop pool. relaxed atmosphere.

the pool view is perfect, just wish it was a little bigger

i like the cleanliness of the facility. kitchen is equipped of what we are going to need.

the kitchen was fully equipped, we loved the usb plugs at the bedsides and to have both a bath tube and

for five people, one more chair for the kitchen counter would be great, but it was obvious from the pictures

location, well equipped kitchen, nice view over the marina and close to the beaches

nice to have both beach chairs, boards, and towels, as well as a kitchen and bathroom that were perfect for our

was old and dated, missing necessary equipment in kitchen, lanai, bathroom, etc

problem parking was hard for me coz i have my mom and toddler with me find parking outside

pool closed too early

hotel was very clean with beautiful art and paintings very accessible love the pool and restaurants

the lagoon was such a great thing to have access to because it made it so easy to entertain the kids with a

awesome place to stay with kids

size of the room, have the full kitchen, washer and dryer

the pool didn t get much sun

the free coffee near the pool is a great feature and the happy hour cocktails were delicious

the restaurant was innovative and fresh cuisine that also offered room service

front desk was slow when checking in, no laundry room.

bathroom smelled of pet urine

the only thing i didn't like was room service was suspended due to covid.

good sized one bedroom suite with great kitchen

the rooms in the residence are fantastic. the pools are lovely. gym is ok.

clean every day, change everything for toilets, me daughter receive a gift from front desk, from pools team,

need, and while we ate out for the most part, it was really great to cook sometimes and do the laundry as we

intermittent wifi, poor facilities sink clogged, a/c broke

my kids enjoyed the miniature golf area

poor pool area, lots of kids playing and splashing

all the traffic noise, kids crying, sirens, people fighting at midnight

wifi was pretty consistent

owner is very nice and accommodating, he offered us early check in and late check out

stores, restaurants, bus stops, biki bike rental station, etc) comfortable: fully equipped, wifi, laundromat,

also doing laundry outside

had everything you needed (full kitchenette, table, balcony with beautiful views, separate room, laundry), plus

they also don't do complimentary breakfast but you have a kitchenette in your room so it's fine really

the style of the hotel , having laundry

courtyard with the spa and pool is located tight between two buildings therefore there is no sun

gym needs more tlc

2)kids went to the beach on the day leaving, asked for one hour extension for a shower, not accepted,

parking attendant was awesome and i like how the bar was next door

there is laundry onsite for an additional charge of $3

the pool was never busy so nice and peaceful for a swim after a day out and about

the wifi was a little slow. but it's the islands. no issue with streaming.

i had to work while i was traveling and the wifi was good in the

washing machine at the laundry room works but no wash properly

get a rental car, everything is within walking distance, besides, uber is way cheaper, we had the kitchenette,

limited parking. no gym.

is near to waikiki beach and there were lots of food options that could be used with the full kitchen of the

not all rooms are the same); reasonable prices compared to other properties in that area; full kitchen that

fantastic location, kind helpful staff, kitchen on the room, free parking, comfortable beds.

laundry not expensive area smoking fruits in breakfast localisation

pool could be better.

were fluffy and clean, the water was hot, the coffee maker, refrigerator, and tv worked, the wifi was of decent

the pool was little, but it was at least something for our little kids

smokers in the lobby pool area

would love room service and upgrade in coffee machine in room

held my larger bag while i went to kauai for a few days, shipped dirty laundry home so i had room in my bags

i wish room service had better choices.

the resort covers several acres, packed full of shops, restaurants, bars, everything - and then a simple stroll

tv remote was crazy. couldn't get on the wifi.

bar is really cool and enjoyed the live music/djs they would have during the evening

nice place, quiet and enjoyable, can spend a whole day around the pool, beautiful bacon view, many restaurants

than the wifi being a touch slow, nothing

i was travelling with 2 young kids and it's really noisy especially when you have a swimming pool view (which

criticism i had was on on sunday they had an event on, sort of a mini market for people selling pet (dog) products

facilities in the resort for all ages as well as beautiful pool/spa and gym in the hotel itself

really like our room with kitchenette and laundry

the $160 prize for each person luau out i could not afford to take my kids

size of apartment. full kitchen and laundry great for families

the facilities in the kitchen was first class

l really enjoyed having a pool available

dim lighting in kitchen area for cooking

pool closes at 7pm

peacock apartment is excellent with fully equipped kitchen just one block from the beach

it was nice to have a studio with working appliances (fridge, ac, microwave, kitchen

wifi doesn t pick up well in every room

glad that they were pet friendly, loved that

very little sound proofing in the walls, very loud with college kids going nuts in the pool

having a full equipped kitchen was handy as we could make meals at home

the carpet in rooms need to be replaced

the pool

room clean with original bathroom and kitchen features

only drawback is that it had a kitchen area but no kitchenware

the pool was clean

the wifi was very intermittent and cut off constantly

they granted us early check in and late check out since the room was available so that made the stay even more

pool, it is very very small

we stayed in a condo on maui which had a much thicker and more comfortable sofa bed that the kids enjoyed

exercise equipment not working. small pool

location friendly helpful staff comfortable room yoga class pool

for the day we enjoyed the heaven restaurant attached to the shoreline; we enjoyed kai poke bar across the

swimming pool is a little small (but at least there is one) and a bar is definitely missing

pool view was great but vent system made it noisy

great clean rooms, not a perfect view but amazing location, pool was just lovely and staff soooo friendly

no microwave or laundry

it also has a pool with a bar for adults only

and clean facilities, the service is great, the restaurant, the pool, we really enjoyed our stay there

the room is perfectly good, and the restaurant and the bar are cool as well.

looks like sometimes shortage of staff both at breakfast and at room cleaning

wifi took forever to connect (if it connected at all) and was extremely slow

a spa sure, but a massage parlor and a dive bar really lower the tone

cked in and sticks to body when showering), no light by sofa, electrical wires trailing by kitchenette sink

pool was closed

location, liked the pool, access to cold water to fill up water bottles, towels to take to the beach, comfy bed

they have laundry in the basement

the wifi in the room was not the best the pastries and sandwiches downstairs either

the staff was very friendly and accommodating staying with my pet

vibes, beautiful modern decor, awesome location & lovely pool area with a free cocktail/beer on arrival

would have liked to have a kitchen sink and microwave in the room

are very kind and helpful, they allowed us an early check in

the gym was fairly average, with a few treadmills, a big cable weight machine and single bench

pool area is adult oriented.

breakfast wasn't included

stylish surrounds, a good bar and position perfect next to international market place

complimentary services, staff, pool, aesthetics, cleanliness, coffee bar, and gym were all amazing

is a disaster, extremely low water pressure gym could use more equipment small swimming

the gym needs weights

the pool was not my favorite

was perfect except i couldn t do school work because my laptop couldn t connect to the wifi

jacobi the bar tender.

service, room cleaning twice a day, restock of coffee and tea, room view, airco, wifi, speed elevator,

i wish to have self laundry so that during long stay we could wash our clothes.

the rooms are huge with 2 living areas, 2 bathrooms, 2 balconies, full kitchen and a dining area

cocktails at the pool bar were also great

great gym

self service laundry facilities ud83dudc4dud83cudffdthe staff were friendly and helpful

much - front area construction works and no gym whilst under renovations but that is temporary

glass cups, not plastic. also instant coffee and real milk. room service would be awesome

laundry room was an added bonus

the small gym and small pool.

electrical outlet in the kitchen was not working

malie at the happy hour bar was so sweet

we l ost a day of our vacation just doing laundry and cleaning everything out to make sure that there were no

b'fast included in our deal which was a wonderful start to the day if we needed it, pool area and bar staff were

they were installing wifi that day so there was loud drilling all day, usually hotels give you a heads up about

of been nice to have had a bar within the hotel, to sit and relax with friends at the end of a busy

did not offer early check in, we had a 5 yr old child

didn't like the fact that the laundry room for doing your own laundry had public access

new pool and gym are top level and always clean

the kids loved that they had free cake

our one bedroom apartment had sufficient beds and bedding for my family of four, and the kids were happy to

the laundry was ideally placed and a great bonus with hertz in the same building to rent a car

we didn't complain but there were teeny, tiny ants in the kitchen

good wifi and self contained studio kitchen was fantastic

location is fantastic so central to everything, our room was very clean and we liked the kitchen to make snacks

the infinity pool is great to cool off at the end of the day

more self contained facilities would help i. e kitchenette, laundry

kids screaming through walls and parents not doing anything to correct behaviour for proper public

kai market on-premise restaurant breakfast menu was too limited and expensive.

kids screaming through walls and parents not doing anything to correct behaviour for proper public

no room service.

plus late check out is available with a few options so we can rest up until leaving for our late night

the pool area is so comfortable and clean with an infinity pool, the gym is top quality and the beds are super

my kids liked the pool and spa

breakfast not included

good old world charm, restaurants were good beach at your doorstep clean sand and safe for kids

staying in the mailani tower offered advantages of breakfast, evening meal, accompanying alcohol, wifi and

family friendly without being overrun by kids and noise

the food is amazing, we had breakfast included with out stay and that turned out to be our favorite part of

great that we also had access to the kids pools at the

lovely pool area with direct beach access, nice restaurants and amazing spa on the top floor

that the spa had been removed next to the pool.

very noisy and busy. restaurant overlooked pool and spa so no privacy.

i liked that there were laundry facilities

good room service food ask for their specials

the pool area is amazing, so private, and with all the trees and palms, softens the noise from being so

hotel could really do with a bar so that you can enjoy a drink if you dont want to venture out

studio room was large, comfortable and mine had a balcony with view over the pool area and a kitchenette

shared with hotel next door due to their pool being out of order. small

we had a small kitchen, which saved us money, not having to eat out every day

good size room, located close to great restaurants, good size pool, beach access

beach right outside hotel. family friendly, great for autistic kids.

good gym and big rooms too

early check in

wifi lack of restaurant places.

would not stay agin or recommend booking website listed the room would have a kitchenette

loved the free hire of portable wifi modem - never seen that before whilst travelling

i enjoyed the pool area & the splash bar for morning delicious muffins, dinner & breakfast

area got very crowded in the afternoon and it was hard to separate the general swimming from the kids

pool is too small and not family friendly for kids

location, big rooms, kitchen to make your food, great rooftop pool, paid parking available

apartment was absolutely gorgeous h201, very comfy bed and kitchen was fully functional and modern

the rooftop pool and spa are good and there s a great view from there too, plus a bbq and games

our kids especially loved the complimentary cold lemon water in the lobby it was very refreshing on

location and facilities (laundry services and kitchen make it so much better with kids).

pool could have been a bit better and there is no pool part that is suitable for small kids that can’t swim

spa and gym undergoing renovations

loved the lewers bar in the evening with fantastic live music

spa prices were also extremely elevated

the views, restaurants, and room service are great

all the services from hotel cleaning staff, tour desk, bar and food service people were just wonderful -

the spa and gym was nearby

if my kids were still small, i’d stay somewhere that actually caters to children and has plenty of

upon complaining i was given a wifi hotspot device, but it was not really faster

the beach bar and banyan tree provided the perfect atmosphere for the daily

besides room was more like an apartment and even equipped with a small kitchen with microwave and boiler

the kitchen has a sink, microwave, refrigerator, utensils and coffee maker

i loved my room and i found that the wifi was better compared to my first room

there is a microwave oven in the small kitchen, very convenient

the wifi is good

over all feeling amongst guest staying at the hyatt, is that the hyatt needs bigger laundry facilities for it

only one pool, which is quite small and overrun with kids.

wifi

the spa and pool

the buffet was yummy, and the pool and hot tub were great to end your evenings

hotel laundry was $4/ load

no laundry on site but 2 laundromats just up the road for convenience.

pool and spa were great and loved that it was opened til 10pm

used band aid was in our bed on our first night which appeared to have gone through the laundry but wasnt spotted

hotel had access to food 24/7 without leaving the hotel which was good with kids

pool hours was not good 6 o clock is way too early to closed.

for me was : 1) the pool is not heated and the shallow side is 4ft so not ideal for little kids

there is no gym or sauna

no gym, too bad for a 4* hotel

the pool was extremely cold and too deep for my kids to swim in, but that’s ok, because they loved the beach

when my family used the pool, the front desk keep calling us again to our room and this is what tjey said

and my sis in law my brother and their children, my daughter and their cousins, they were all kids enjoying

breakfast selection can be better at this rating of hotel

the location was great, the price was super good, lots of souvenirs for the kids

the kids enjoyed the pool

laundry facilities on every floor

the kids enjoyed the pool

facilities such as laundry & pool were readily available and clean

the kids loved mcdonalds next door and everything was walking distance

as a parent, i personally wouldn t stay here with kids

hotel could've had more amenities such as a pool and laundry services

not great for families with small kids to have to worry about

missing a laundry service on-site and it gets crowded at breakfast from the eggs n things restaurant on the

many kids in the spa like it was a swimming pool, a lot of parents seemed to let their kids do what they

infinity pool looks out to the ocean

they reported the resort fee was to cover the wifi and any phone calls we wanted to make, but we felt this was

only thing was being all in one room. would have liked the option for a 1 bedroom with kids.

the hotel food is terrible (breakfast).

my flight arrived early and they were gracious to provide me with an early check in

the bed was very comfy and a very nice view. wifi was simple and fast. the staff was amazing

staff was extremely helpful and property is pet friendly.

i liked the floor we were on, as it was easy to access all of the amenities (breakfast, pool, gym, laundry)

perfection location, good size room for a family of 4, beach is great for kids

the band at the pool bar were awful.

3rd floor pool area and bar was amazing so much space and fantastic views of the ocean

adult pool

laundry it is a pity the concierge team are not aware they are there.

really nice location and excellent bar drinks & food

didn't expect the room to have a tiny kitchenette

my kids wouldn’t be aloud to roam halls alone or go get ice alone

at 7 am the kids were screaming and we could understand each word of them

the hotel is about a half block away from the zoo so my kids and i just walked there

location, price, kitchenette & balcony, accomodating and friendly staff.

one night there was a little noise from someone in the room next to use i think due to smaller kids

staff were extra accommodating with early check in (at noon) and with super early check out (5am)

weak wifi - actually nonexistent for two nights, small bed, opaque glass bathroom door

accommodated an early check in for us and upgraded us to a king bed

wifi, very clean room, friendly staff, 2 mins' walk to the beach, 5 mins' walk to the shopping

- the pool was small

good gym

nice clean room everyday and great wifi

no laundry

i liked the fact the beach was just across the street and kids swam in calm waters even in the rain many were

great location for the kids to go to the zoo, beach,and aquarium close by

husband and i tried to order room service once during our stay and never reached anyone

views, concierge staff fantastic, good value, wifi good, fun pool, happy hour and location and end of the strip

it was great to have the kitchenette

it does not have good restaurants located inside the hotel. the outside pool is very small.

the wifi wasn't great.

gym is typical

it was great having a laundry service

no gym by the way

good facilities including the pool, and free rental of items for the

the meals for room service were so bad

the breakfast was great, room service meals were ok. the location was awesome, staff were great

beach, dolphins, room service, in town bus shuttle

better variety of food options for breakfast & snacks at the pool bar would be fun

we used a very hot, small, dirty jacuzzi that was shared with peeing kids

the kitchenette could have used a lot more plates, bowls, serving bowls, etc

drinks at the bar were phenominal

no answer so we went down at 5 and were told they had a large party and we had to sit in bar area

it was also nice to have laundry facilities and a very nice restaurant available

food in both restaurants and cocktails in the bar were excellent

i had a pet very small i would suggest for your cute doggie basket healthier treats and the cute

near quiet beach, golf simulator, views

also, we wishes there had been a gym on the property, but we understand that everything is geared towards being

the gym was actually nice.

$ per diem extra package to receive the usual facilities of most other better hotels eg wifi