facility, the responsiveness of the staff, the location of the hotel as well as the fact that the parking lot

staff very kind the bed was excellent! breakfast with many options and delicious

good breakfast

i would recommend to check buffet promotions though , it was stated kids were free for breakfast but i was

we also loved the 24 restaurant room

social time (free dinner tuesday-thursday) - possibilities to make laundry for free - perfect location for

breakfast eating area and beautiful outside dining area needs more staffing attention

rooms are amazing , as well as breakfast

aircon in the gym didn't seem to work (could do with some mesh blinds at the windows to block out the afternoon

i like swimming pool and

some times pool was rented for party and as guest i couldn t use it.

parking. i was the only visitors.

like the location, its very quiet the pool area it s amazing and the bar it s wonderful

i ordered room service and the hamburger bun was molded. it was in plain sight.

pool was occupied for events, guest could use the pool

wifi only worked when i stood in the carpark, sheets were small for the bed and had been stitched

wifi cuts out. tricky location if you don't have a vehicle. literally 2 electrical outlets.

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

is aroud 30 minutes from guanajuato city, in green area, big territory with little farm, what our kids liked a

they were nothing fancy but the kids liked to use them

they were nothing fancy but the kids liked to use them

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till

the spa was closed which was a primary reason for choosing the hotel

also, room service is only available during their restaurant hours

that require a few more washes before they are given to clients as they do not dry you had to use pool towels

great service,super clean and comfy rooms,really good food in the restaurant, awesome pool

the bed and the breakfast were excellent. the swimming pool too.

breakfast at a reasonable price

the room was clean and the buffet breakfast was ok but felt they should offer the a la carte.

i would have liked to include breakfast

kids and parents very rude

is construction going on in another lot above the pool

beautiful indoor pool

pool, the auto laundry service, although the laundry machine wasn't very clean, we liked the beds and pillows,

pool, the auto laundry service, although the laundry machine wasn't very clean, we liked the beds

clean, comfortable. great breakfast.

the breakfast buffet is excellent for all likes

strong wifi

the wifi was the best amongst all the hotels i have been to in mexico

parking situation is difficult sometimes

other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath

only issue is they claim they have parking sports in front of the hotel reserved for guests (i called in and

lovely luxury, beautiful rooms and grounds, deep warm pool, great food, quiet nights sleep & the service

bar and restaurant prices were exorbitant

quick and tasty room service

pool is heated, lots of public space, parking is valet on street

wifi is slow in the rooms (or at least in our room)

free parking

good ac, good wifi, very comfy beds and pillows

the wifi was slow at times, but when it rains in mexico sometimes this seems to always slow down

the couples massage we received at the hotel spa was relaxing

so clean, nice staff, spa was superb

just not tv on the room, and wifi not to great in times

then to get to el centro, a 1 minute drive to secure parking , then the funicular to the center of town

the hotel has a nice pool, which we didn t use but enjoyed sitting beside while we read

great pool for a midday break and clean room with renovated bathroom

wifi unstable in certain

the bar was basic with a reasonable range of drinks

the roof is fantastic, but no breakfast was concluded

the hotel is very clean and you get hot water and wifi all day without any

parking was not a great scenario, but was understandable due to the location

we enjoyed very good traditional breakfast

we came by car but decided to leave it in the hotel s parking lot and moved by taxi instead

weak wifi: it never worked for us

wifi was very bad and it was easier to use my mobile data to get things done

no problem with wifi, worked well

steep driveway to underground parking and poor area for walking

lots of mexican details, very bright personal atention at all times great for parking car, outdoors near to

had to get to, parking is tricky and full day your provider needs to change.

the view was amazing and there was plenty of parking even though it was hard to access!

if you travel by car they have two small parking lots available and

driving there it is very hard to get to their parking

location was good base on the fact that the hotel provided free parking

charming. had a restaurant on of few places with parking.

wifi was extremely bad

the breakfast was included and was excellent: chilaquiles, bread, and fruit

the wifi is not good.

breakfast ok,better do not choose continental one

good, varied breakfasts, water bottles supplied, and great cleaning service (laundry on site)

wifi and the breakfast was cooked well but the accompanying buffet items were not very appealing

no wifi at all even though it was promised

wifi was a bit sketchy.

no wifi whatsoever. they couldn t give us the right password.

the breakfast was very plentiful and satisfying

the hotel breakfast is superb, with a whole spread of orange juice, buns, fruit plate and a main course of

the two times we had breakfast, service was very slow, taking us close to two hours for the meal, as the staff

and in the sink so that was pretty unpleasant, at the checked in we were told by the staff that breakfast started

if you wanted room service you had to go to the restaurant to order and go back to your room

parking option is fantastic. the view is just incredible.

the owner who insisted we were wrong but there is no denying that their ad says things like a kitchen, coffee

since our room was the one under the kitchen we heard all

parking spot entrance a bit uncomfortable but

i booked this location as i needed parking

wifi signal really weak.

no room service and have to contact through whats app.

the wifi is fast

) - wifi was decently stable - we were able to work remotely and stream shows - no issues with hot

- a couple min to centro by funicular, which runs until 10pm at night - plentiful breakfast room service - taste

breakfast at the external restaurant in city center (15 minutes walk) was great

very clean friendly staff great breakfast at restaurant in town

great outdoor lighting and free secure parking

breakfast was awesome

the hotel however has plenty of parking space to turn around

the kitchen wasn t very well equipped

rooftop terrace is super nice, room was clean and comfy, wifi worked well, great value, outstanding

it was nice to have access to the kitchen

wifi, but they don t give you the password to the really good one

restaurants, el pipila and in walking distances to other sightseeing places - you can use the kitchen on common

parking incl and a big private garden

we did use the shared kitchen, which was like a commercial kitchen

lovely outdoor space, adequate parking, animals allowed, good wifi, etc

parking available

we loved the sirena room with the fireplace , we felt as if we were in a hacienda

wifi did work in our room - that was a bonus

limited parking

the hotel has no parking and street parking can be hard to find.

parking isn t at the residence, it s at the mall across the park and parking is additional cost

accommodating in term of parking so that was very

to park close to the property, you need to find an outside parking and pull the luggages up a steep street to

beautiful house , parking,owner very kind and speaking english rare in mexico.

the kitchenette was very useful for saving some snacks and preparing a meal to take with us on our

i loved having a small complete kitchen

they put us betweent the laundry room and break area for the employees

lastly the wifi was basically non-existent

wifi in room was useless, extremely slow and often couldn't connect

wifi does not work at all at all!! even with three networks none of them will work

wifi didn t work neither did the televisions

i didn t enjoy the breakfast

breakfast starts with a full plate of fruit

jr suite was beautiful and spacious with a king size bed a nice living room area and a kitchen

wifi is super fast and available all over the place, flat screen in the room, i don't watch tv, so

breakfast excellent, wifi good, water hot, room clean

great location good wifi staff were nice, didn t speak any english but managed fine

wifi most of the time

room was close to laundry smelt laundry oder till evening

poor wifi

no room service or restaurant for breakfast.

the noise from a bar/ night club across the street was unbearable until 3 am

noise from outside, especially from the bar until 3am???

absolutely pet-friendly!

so lucky i got the last room available and the firework show from the rooftop bar is unforgettable

the rooftop bar was closed

rooftop bar with stunning vistas

special thanks to lorena, mariana, berenice, angel, gabriel, oscar, and gabriel at bar one

laundry shop nearby

large comfy bed, wifi, clean bathroom with everything you need, good shower

wifi in the room was not really good, rather small beds

breakfast was delicious every day. i love the location of this hotel.

nice breakfast.

the wifi sometimes worked fine but not all the time

nice place, good free breakfast, practically in the middle of old town but off, on a side street

wifi is lagging and poor

is limited options for breakfast but you can get as much as you wish in the mini buffet

a good hotel in the centre of town. nice breakfast.

my wife and sister-in-law could not stop raving about the basement pool and hot tub

need to improve service little bit since they didn t have pool towels and we only had one towel in our room

excellent hotel , brand new , the pool was great with the hot tub

full kitchen, the shared areas were like staying in a designers home

the house we stayed is a yellow house with kitchen and terrace

old colonial apt with high beamed ceilings and beautiful floor and kitchen/ bathroom tiles

we did find the double bed a bit small for two adults, so switched with our son for the two twin bed bedroom

having a kitchen was great

to find the way to the parking option, because it was below in the tunnel system

the staff is very helpful, shout out to the lady who helped us with our laundry

location breakfast room with balcony

the location is excellent, their breakfast is very good. definitely will stay there again.

wifi didn't work except in the indoor part of the restaurant

restaurant and bar area

the room was perfect, free breakfast delicious and the location of the hotel was the best

the noise level can be higher downstairs of course where the restaurant and bar are located

have breakfast at the hotel, as we wanted to explore the so many options around the city, but the bar is really

we enjoyed the old-fashioned bar at the back of the hotel for a few evening drinks

breakfast ordered off the menu was very good

breakfast was very enjoyable & complete

i have a two bedroom one and a half bath with a private terrace and parking

parking was included and right across the street

double room with ensuite bathroom and kitchenette and a private balcony

rooms very outdated, ants in the kitchen, beds not comfortable, some outlets didn t work

very friendly staff. very great location and parking spot.

spend 8 days on the hotel and we never had wifi we had to go to the lobby to get a very weak connection

wifi code provided and the fan already installed, room was cleaned and comfortable.

internet connection, although it seemed we were connected to the hotel s wifi most of the time, but the signal

wifi is not super stable and kind of slow but is acceptable

very good location, beautiful hotel, good wifi and tv, helpful staff