many families but they all left the pool area and it was so quiet by 10pm

the wifi wasn t working and the tv from 5 day stay only one was able to see it

things we should have known, but were a let down anyway: no place to sit outside your room, no wifi in or near

the wifi barely worked in our room

plenty of parking, and not drive far from the beach

in las plamas excelent service of alexandra and in the pool areas julio

also, i wasn't notified that my kids breakfast were not included, i had to pay $44 per day for my kids breakfast

one pool bar did not have enough supply to fix regular pool side drinks

and irving at the spa centre is an amazing masseur who really knows what he s doing - so much more than just

small parking lot, had to walk a lot with bags to get to

very clean, comfortable bed and shower, central location, helpful staff. on-site gated parking.

laundry breastfast parking

nice staff they were very patient with me when i needed their help with the wifi

wifi signal too weak to use

clean perfect location and great private parking!

is very clean, cute pool between the rooms, close distance from restaurant and bakery for breakfast, the little

they have a hammock with every room, and secure parking

convenient parking area

it also has laundry

need to fix walk gate, stay open. pool was beautiful and hot water ud83dudc4d

24 hours pool and it s adults only

, very clean , rooms are amazing ,pool service especially the bar bartender went out his way to please us i will

the staff was awesome, the rooms and facilities were very nice and 24 hour access to pool and bar/coffee shop

wish breakfast started earlier

from the staff to the facilities was amazing, the room was beautiful and super clean, the pool area is also

parking too small and parking exit too narrow. noisy during 2nd day of stay.

no breakfast except on weekends.

breakfast was good,staff outstanding

the staff was very nice, the spa was amazing and the food was very good.

the pineapple bar on premises is wonderful.

parking was easy and it was close to many wonderful beaches, mountains, and other things to do

wifi signal was nonexistent in the room and very weak/slow on roof of room

breakfast was the same each morning but, you have a few options

i suggest more lighting at the entrance and parking lot.

pool was great the location was also great the owners were very nice & kind it was a very relaxing

wifi or tv, but our stay was just after a hurricane and we understood they were running on

dining service closes at 19pm which is quiet early, no bar service, consequently we prefered to spend the night

stone pool should be fixed. more variety on their menu.

good price for such a nice place and good reception as well as wifi available.

there was no bar and they was giving a special service to a group of people that were staying there

the entrance to get the parking lot

the pool and the beach right behind it

no bar no restaurant no small fridge in the room

furniture didn t have a nice appearance, no room service , the surroundings were dry not nice, there wasn

property is big and loved the pool for the kids is a great family hotel.

hotel is very nice, it has 2 swimming pools illuminated at night, a good bar and friendly stuff

the pool

small bar in restaurant with no tv

i informed the front desk about the problem & they gave me another room were the wifi was inoperable to watch

i like the care. the staff is very professional. the pool is amazing.

pool was unhealthily dirty

the pool was good after a day at the beach

parking was far

parking available

pool was dirty and always closed

free parking

casino and facilities

restaurant and bar hours.

laundry facility on site

room service never came

the pool was clean

the wifi in my room was not working (the signal was low).

brunch and coffee were good. pool clean.

i loved the pool!! customer service was awesome!

is near the parking in an open space

kids love the pool, all restaurants are within 10 minutes

pet friendly, pool was amazing and very peaceful.

parking was terrible

was nice but need to upgrade furnitures wifi cable service & bedding but everything was

room cleanliness and pet friendly

they had pool tables and a pool area where you can bbq and it is very close to el poblado

lock of kitchen ; no microwave. in the first room the shower head and sink were clogged .

location, wifi

great to have a pool and walking distance to beach

private access to beach, parking

cleanliness, friendly staff, great location, super for families, fun activies and pool on site!!

unconfortable beds, they need to improve the breakfast and wifi.

just by the beach, very good restaurants meters away, underneath the room a very lively bar on weekends, perfect

wifi is miserable

pool under construction

location large room next to the amazing calm-water, shallow combate beach pool open until 11pm friendly staff,

the suites have a modern decoration with kitchen and air condition in the rooms.

breakfast was included and was good, but i recommend almost having three options for choosing meals

breakfast included

villa (1), was but the fitness center

had a great experience, breakfast was great and location was what we were looking for

the breakfast was included

there were no place to eat at the hotel. not wifi in the room.

pleasant staff pool overall relaxing if that's what your looking for

i was told that the restaurant and bar was closed due to remodeling that was after i asked of course very poor

i wasn t able to connect to their wifi would never go back or recommend

the music in the bar it was too loud and didnt care about the people want to sleep

no relief area for pets

beautiful rooms, comfy beds, good wifi

i had emailed in advance and was told we could do our laundry at the hotel

historical architecture, the staff and how helpful they were, the fact that i can do my own laundry on site

location, friendly and helpful staff, pet friendly

second note, the breakfast restaurant was furnished with bar high chairs it's not kids or senior friendly to

you can find casino, restaurants, food trucks, ponce tours, coffee shops and local artisans to enjoy your

we are 4 people, we just got two towels and when we asked for the third and fourth towel at room service it

good wifi

arrived late and the kitchen was soon to close

the pool area was a nice surprise and it's beautifully decorated

i like all the lobby and bar section. i love the colors and the different spots for photos.

i asked at the bar for a dirty martini and they didn't even know how to prepare it

there was zero wifi anywhere in the building

no working wifi

and in fact, because there is a giant tv screen in the bar/pool area, the staff organized the watching of the

these features kept our kids happy for hours and hours

they have so many kids activities plus free treats daily for the kids

the wifi

the kids have fun

good breakfast- great rooftop bar and pool. clean room. lobby was fun.

parking

it was a great hotel with awesome facilities and great breakfast buffett, along with the staff

swimming pools where clean and staff was very helpful and friendly

staff at the breakfast bar was amazing. the food was ok, but not the best.