hotel is one of three in a spa comlex which is very chilled the food was excellent the bar facilities very good and the spa facilities were top

poor breakfast

seimming pool

breakfast in the hotel was normal continental, bread, cheese, ham, fruit, orange juice & tea/coffee

a hard bread roll and cold ham is not a good morning breakfast coffee was very good

shame the pool wasnt open until 10am so no early morning swim

no bar in hotel, drinks were available at reception to consume in bedroom

spa was amazing - pure paradise

the breakfast was delicious, typical of a three-star hotel

the cafe in the pool area was good with nice food and a large menu

llowish))in the room for 3 person and the sheets weren't with

we arrive we couldn't find parking and they only let 2 towels

away thinking there would be somewhere else in fortuna to stay,but after 3 hours of sitting in a bar next door to hotel,i had established that there was not

friendly staff, nice people, clean room, good parking

central location, parking ok. room was clean

the hotel's own pool is only open for the summer months.

have to pay for xtra to use the pool and the spa

some of spa facilities did not work

spa pool indoors and was much

rooms, the floor tiles were very effective & unusual

a very good selection of breakfast food was offered and the bar was a great place to sit and unwind after a long day

a very good selection of breakfast food was offered and the bar was a great place to sit and unwind after a long day

great attention to detail in the comfortable room, and a good breakfast to set me up to go again the next morning

breakfast and bottled water was included

the tapas in the bar was great and cheap

room service

the pool area is great and it wasn't overly crowded as off season

though

hotel and rooms were great, the spa was lovely and relaxing and the pools were too

fantastic pool and spa complex for all year round visits

breakfast in the comedor was splendid, and the bar and casino were excellent for light meals, very friendly staff

the draw are the thermal pools which have been used continuously since roman times

amazing spa with lots of history and amazing staff.

the end of our meal, but that was ok because it gave us the chance to find the little riverside bar for an enjoyable end to the

towels in our hotel room were not changed for 3 days even though they had to be used for pool and room

i love the relaxed, old fashioned kind of spa feel:)

no playgrounds for kids..

casino bar was a great place to sit and chat over a beer

we like the spa but too many kids in there. had to pay extra for full spa experience.

pool area was large enough for many people at the height of the season

of minors - have to use own towels from your room for the spa so not fresh for later use

large bed, and good size bathroom, cheap and well stocked mini bar on first floor

easy check in using the covid restrictions fully understand why spa and restaurant not open but excellent places to eat close

hotel used a picture of a swimming pool in it's profile but there isn't one

excellent spa facilities as really cheap to use

and for a family of 4 it was a good division between the main bedroom and the room/beds for the kids

was rock hard, they didn't have enough staff in the bar area or restaurant, thought it was a spa hotel and was very disappointed

bar area in the hotel so we had to go in search of one in the town

very quiet. dinner served in bar area.

bar also does not open until 20

clean and modern with lift. good shower and bed was comfortable. staff very helpful. wifi works

facility's breakfast 5 for slice toast and glass orange juice no where to sit outside to smoke bar not open front door always

there was certainly no meals . access was good , the room was clean and the wifi was good .

we chose to eat breakfast at a super spanish bar a ten minute walk away and in the evenings we ate at two excellent restaurants in the town

i enjoyed the swimming pool area and also the front desk staff were very helpful

great bar & lovely barman

close to down town. comfortable beds. great room. gym. pool.

nice breakfast, good gym and swimming pool. great for a short break.

clean, staff fantastic, lovely bar food, comfy beds

trend mill such that if you are 2 you got to wait also they need to improve the time for serving breakfast for the travellers wanting to travel early

the factualities were lovely especially the pool, we will definitely be staying at hotel nelva again

that my over 16's kids breakfasts hadn't been included when booking two rooms

the breakfast is definitely the best one we had during our road trip in spain

kids around the pool

inks served only with room service)??

room service very reasonable cost

room service no minibar fridge empate only water bottles also room does not look like what you pay

did not have a bar

the gym was on the 5th floor which i liked as air conditioning and tvs in room

the bar lady lorena is fantastic and had great time trying her cocktails

- really close to historical center. - wifi was good. - clean and big enough room.

value certainly, warm welcome, warm room, comfortable bed with good linen, hot water, nice bar - couldn t use it much because there was a lot of competition

bad wifi

the lady who ran the bar was very nice and welcoming

checking-in in easy with super early check in times and late check out times provided as standard

checking-in in easy with super early check in times and late check out times provided as standard

poor wifi sign of 2nd floor

restaurant including the bar closed at four in the afternoon

it with a restaurant and bar that when we went down to it at 5:30 pm it had decided to close was told there were lots of

range green); noise outside the window - bar open until

no nice added extras, like water or a mini bar and i felt while the room was nice the bathroom was quite shabby

the gym also had plenty of good water

there was no facility to get a drink or room service after 11pm.

plunge pool and surrounding area was really nice polite and friendly

very clean. well equipped gym. lovely breakfast

the staff were all so helpful and the pool was perfect

lively hosts, beautiful house and swimming pool and view to the mountains

am a grump in the mornings and absolutely do not

super hosts. lovely breakfast and comfortable room.

then, personally i didn't like having to have breakfast at a communal table with other guests

facilities are very good, and breakfast is awesome

given left luggage option and early check in free on request

enjoyed the spanish continental breakfast, and friendly cafe owner made a fuss of and spoiled the kids

didn't eat at the hotel, but we did eat in the cafe bar owned by the hotel piox11 just down the road, and it was very good

just a few meters around the corner from the hotel is bar chiki, which does excellent tapas at very low prices

good restaurant at the side and a really great spanish bar round the

good wifi

, no pool due to covid restrictions

too cold to use the pool on this visit i'm afraid, but it did look inviting

great location. beautiful pool. clean accomodation great staff

asked for early check in and it wasn't a problem

couldnt use pool as freezing

the garden of the unit was very nice it had a plunge pool so in summer it would be really good

the pool was great although it wasn t sunny for us to get in

great new property for the area. good food and gym highly recommended

the bed was so comfortable and i loved having our own pool and the gym was amazing

parking on site is a huge plus in spain

the hotel is situated just off the autopista with adequate parking

free wifi but only film4 tv channel in english but that s not the hotel s fault

easy parking in front of hotel free of charge

the balcony door was squeaky, some noise from the bar underneath

the noise from the bar next to the hotel was open till 4, so you heard all the noise and cars pulling up to get drugs,

really noisy from bar downstairs, hardly slept for the 2 nights

simple breakfast facilities, good size rooms, easy check-in/out,tikitaka sports bar below that stays open

very good a/c and wifi

gym was not signposted and hard to find on foot.

hotel, great bar with good food and drinks

laundry facilities available with in the apartment, ideal

nice kitchen, great meals. wonderful garden, great staff.

the pool is huge and amazing and the kids park is great

around 7 pm with hungry kids and hotel had no dinner service or any food until 8:30 pm

liked having sauna and gym

hotel was very modern,clean and gym facilities and roof top pool etc was

got breakfast , ordered dinner and room service everything was very good

modern, functional, free stay for kids, easy and free parking.

there is no bar area, but bars are nearby.

the room and the bar were very big and clean

get a tiny bar of handsoap

no bar or restaurant

on-site bar would ve been nice.

maybe the wifi more secured (some apps did not launch is the wifi has weak protection, but i used roaming, so (+) immaculate modern rooms, great to be able to cast my tablet to the room tv, great wifi (+) wifi was good and i had everything i needed, including a room safe (+) clean, comfortable, good wifi (-)poor wifi (+)coffee and juice, some of the staff smiled and were friendly, shower was clean and really good, wifi fast and bonus was the tv which had chrome cast

location, had all that's needed in room. liked the idea of a laundry service

wifi was slow and failed intermittently on the 3rd floor

english speaking reception, laundry for 4eur, what can be better

, wifi of good quality compared to some other hotels

laundry facilities which we did not use

one of three elevators worked, tiny and shallow pool only open from 11am - 7pm, ac didn't work very well and doesn't work when you leave the

i wish i had longer there as they had a pool and gym that i didn't have time to see or use

location - close to tram, train, bus station,brilliant breakfast, friendly staff, gym on site( small but still something), good size smart tv, good size breakfast , room perfect (+)well stocked bedroom, clean and good breakfast. has a small gym also (+) super facilities (cafe, free lockers, gym) extremely helpful staff (+) i wish i had longer there as they had a pool and gym that i didn't have time to see or use (+) gym down the road (+) had heated swimming pool and gym also did buffet breakfast fantastic (+) good facilities, cafe, restaurant, gym, sun terrace and outside jacuzzi (+) also gym room is a nice (+) gym - a small room, but has some of the essentials (+) there is even a small (albeit very basic) gym

pool and sun beds

had heated swimming pool and gym also did buffet breakfast fantastic

the air conditioning, water pressure, and wifi were excellent

small room but nice and clean did not use wifi but we got a password if we wanted to use it we asked to keep room until 6 pm no problem

visitors at reception the wifi code and kettle for the room

wifi not working in room

tv didn t work wifi very slow

wifi was very good that i could have online video conferences without having any issues

fantastic location and friendly efficient staff plus a very nice breakfast.

breakfast is amazing

breakfast was great and the staff all very friendly

about this hotel - lovely building in a great location, luxurious decor and we enjoyed having breakfast in the sun terrace

we were travelling by car with kids and a lot of luggage so it was a problem

met with an outright rude staff at the front desk who didn't even respond to my early check in request rather was more interested to add another day to the reservation

a few rowdy kids but nothing

we had to keep the air conditioning on heat to keep the room warm for the kids

we had to keep the air conditioning on heat to keep the room warm for the kids

are couple of things i did not like: wifi is rubbish, very complicated to sign in

the bar located below as part of the hotel is great for food and drink and again popular with locals

i personally didn't take advantage of early/late check in, because my flights just worked out with the regular check out/in times,

breakfast at coffee bar next door very friendly would rtn again, bed super

stayed in the spa bath room, was lovely

good wifi connection

free wifi, tv with netflix, mini fridge, safe and lots of toiletries provided

central location friendly staff good choice at breakfast

staff friendly, great selection at breakfast, rooms very clean

breakfast was very

the waiter was very friendly and helpful and the prices both in the restaurant and bar were very reasonable

very noisey at night as its above a bar restaurant and people were very drunk and shouting more than any other place i stayed in a

barely any lightbulbs in the rooms worked

convenient area of the city, 5 minutes' walk to the sea and 15 minutes to the castle of santa barbara area

the outside bar had a nice feel to it and the staff were nice although really busy