is beautiful, the beachfront fabolous, the pool wonderful, food, not so bad

stay here only if you are a big fan of golf, other than that is pretty expensive

pool, beach and grass gardens are quite nice

room service after 7pm and nowhere to fid food

large rooms, comfortable beds. nice pool. nice balcony overlooking the ocean.

wifi

arrived after a busy weekend and the pool looked like it was heavily used and not very clean

the hotel has an enjoyable pool and resting/relaxing areas on the premises

s truly pet friendly so our dog coco was welcome at the pool side

the hotel is very cute, have a nice pool and good facilities. the staff is nice too.

the pool area was great , comfortable chairs and lounges to do some serious chilling out

liked the open courtyard for time by the pool and entertaining in evening

the reserved room, with a private pool, does not have a king bed as announced in booking

the hotel has a bar but not the assortiment we were looking for

insects in the bed, room space vs other hotels too expensive, the pool was not clean

one of the standout features of this hotel is its true pet-friendliness

adults only pool where children come to swim and the staff do nothing to stop it

adults only pool where children come to swim and the staff do nothing to stop it

the facilities were great (pools, restaurants, overall atmosphere

very clean, lots of restorants that are included in the price. very good swimming pool.

one bad experience was at the pool area

but it was impossible to get any waiter to serve us by the swimming pools, had to go to the bar to get anything

great resort, clean and big pools, excellent breakfast buffet

we chose the hotel as it was pet friendly however, this is misleading

a starbucks and kids club could not be beat, the pools were clean and offered diversity in options

the facilities,pool

the pool is at the other side and could not walk due to rain puddles

the hotel has a good restaurant, nice garden, and a small outdoor swimming pool with garden and public area

everything great and hotel had a shuttle bus too beach every day

pool was okay

wish the shuttle could have taken us to the airport on the half-hour, surely it wasn't being used for

it has free parking, comfortable beds.

the pool was nice for all the kids

the pool was nice for all the kids

the pool was nice for all the kids

food was just ok, we ordered breakfast by the pool one morning and they took a good while to bring everything

pictures at the website didn't match the hotel, no running water in the morning, no parking space available,

parking spaces but there was parking provided across the street

about this place is location, twenty minute walk to princesa imperial and every room comes with a parking space

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

good views!, great food, big pool!

gym

the hotel offers free shuttle service to a partner hotel, where you can use a spa and other facilities

laundry: i had to call and asked several times to collect my clothes for laundry

the pool is fantastic for kids and adults

great spa massages and adequate gym

views, very helpful staff, large amount of private space in and around the villa

have like the gym to have also had a bar with free weights that you could attach to the end

temperature of our pool was too hot and the air conditioning wasn't working as good as it

that could improve in breakfast: better bacon (it was crispy but very low quality), better coffee, better bread

to the private beach 24hrs access to pool till 12 pm very safe exelent to park your vihicle right location beach

i went to the spa and i have a massage 2 days with my family and the steam room and sauna didn't work, the

no clue on where to eat/what sort of restaurant, what activities i could do, that there was a gym and a spa,

gym had no water or towels, rooms were old and outdated, wait staff made many errors and were slow

cold room service food

room service could be better and maybe an umbrella to cover the sun in the private pool.

origen has truthfully good food quality, although the breakfast restaurant is capable of bringing you hot

only thing missing is a nice bar to chill out or probably a shuttle to the beach since it does not have beach

buffet breakfast instead of existing menu type would fit better for this hotel

was some construction so the spa was closed and there was machine noise

always upset when want take car out of the parking or put car in the parking lot

staff accommodated our request for late check out for 1 pm instead of noontime

location 10 minutes from the beach, guarded parking place and helpful staff.

free wifi good shower pressure rooftop swimming pool proximity to walmart and other shopping and eating

the room was very nice. secure parking. small pool on the roof.

having our private swimming pool.

iconic property features private casitas with its own swimming pool

it was embarrassing how much the staff did to delight us - like a sculpture every night on our bed made out

used room service quite often

the food is fantastic, and you can enjoy a delicious meal through room service while taking in the ocean breeze

pool drinks quality are good enough stinky pool's water (smells bad) kid's pool was dirty italian

adult pool/bar was full of kids with even some kids sitting at the bar

comfortable rooms altho the wifi there is not great, so if you need to work remotely maybe is not the best

kids pool vicente at bar hugo at pool

a very very small beach and pool

laundry machines not working

the wifi signal was very poor

i had to go there to use the wifi

old gym

location, good air con, big tv with satellite channels, nice and quiet, good staff, great pool with bar and

had to keep paying bar for drinks rather than put them on bill - infuriating

wifi was not good and in the shower you had your choice of cold water and not as cold water

coconuts on arrival, lovely layout and pool, good food and cocktails

deposit, the worst pillows i ve ever used (i had to sleep without a pillow), they say you have wifi and it

plenty of parking space clean facilities great location

more familiar style hotel, good for kids

were helpful food was great everything was clean pool didn't smell like chemicals location the manager was

place and the pool, food excellent ud83dudc4c

every time i would call to ask for help at front desk or room service they would take a long time to come or

the pool was a mess, it was small and so many kids, the beach facilities were even worse

the public is very popular and the employees do not take care that people are humanly clean, the pool looks

wifi in the rooms and very bad in designated areas like lobby where it was supposed to work

breakfast was great, dinner/lunch options varied and staff was great.

pool was dirty as well

except a wifi. completely not working

starbucks and golf club de acapulco across street

breakfast was not included

very nice employee staff. very nice location. very nice pool area.

pool area and marcelino the porter who greeted us as if we were superstars

everything was good. the room, the pool, and especially the restaurant.

i also had 2 family members who live in acapulco drop off my kids at the hotel since i was unable to at the

i also had 2 family members who live in acapulco drop off my kids at the hotel since i was unable to at the

as pictures show, kids club always closed, check in was supposed to be at 4, arrived at 3 and got a room until

location, view, size of room, comfort, services, price, valet parking, wifi in room etc...

for breakfast was too long on sunday, less activities for kids - would be great to have kids club or other

the pool and the area around the pool are very inviting

when i looked down from the room's terrace to the restaurant or pool area, the floor looked extremely dirty

there was not a lifeguard in the swimming pool

pool, the staff attention was excellent, the room service

were able to accommodate my early check in

access to two pools, massage/spa and beach access

late night room service menu is a disappointment

smells, dirty, room service food made us sick

relax and quiet place to stay. i loved the pool and the staff.

great place, beds were comfy, super clean, great pool, staff were very helpful.

place looks quite new/modern and the pool area was good

place is nice, well decorated and clean, the pool was very comfortable, with warm water

very nice arquitectura and decoration. pleasant pool. good breakfast.

beautiful swimming pool with a swim up bar and fantastic food

6) room service (24 hour) food was excellent

not to mention the restaurant and spa services are top of the line

the spa at the hotel was amazing

to eat, however, there were other restaurants within walking distance and the poolside restaurant bar was still

renovierungsstau. old furniture, old tv. wifi instable

silent, but close to everything. much space, with kitchen.

spacious room , good pool , but took 3 days to get the tv tuned , clean convienient location

living room, dining room and kitchen had no a/c which made it very hot and uncomfortable to use and the sofas

pool doesnt feel too clean (the one in ground floor)

not able to take drinks or food and no room service available

area, one appeared to be dirty all the time the one that is beach front small swimming pool for kids

made that there is often one big wave what made it difficult for entering the sea (especially for kids) and

pools are pretty big perfect for kids only 3 feet

we got room service for breakfast and it was beautifully presented

room service provided 2 per room and we were 6 guest in total

booking needs to improve it's evaluations of properties and up the bar as to who can advertise w them

wifi on rooms

not wifi on the rooms

the pool

privacy around the pool

good, nice pool

pool was not well

the pool is small

very small swiming pool for adult people

old building only one pool

loads of pool activity and kids pool have slides and variety of items that will keep the little ones

specially if you are traveling with kids, i cannot recommend enough

problems with elevator, needed to wait a lot to get to our room, old rooms, one over crowded pool, valet parking

wifi was unreliable all over

we wanted to watch the tv but it wasn't connected to wifi

no wheels chair available in this time and to low wifi

weren't tables, chairs, or camastros enough in the pool area

only 12 available around the outdoor pool for over 200-300 guests

restaurant, toilet broken and they wouldn t do anything about it, old and broken furniture, no wifi, bugs

the pool was filled to capacity and the water looked toxic

the staff was very nice, but the location was way too hectic for us and the amount of kids made it a little

and they can extend for one or two hours the pool schedule, specially at night, and you can update your pool

the pool was filthy, very disgusting

and unstable wifi, dirty pools, mexicans listening to music till late in the pools, a bad position

pools had excessive chlorine in them, my girlfriend's hair turned green, she had chrome attached to

free pools and tagada, big rooms and a kitchen. warm water, i guess, and a minimarket inside.

had a group of guesses making a lot of noise past the curfew hours (10pm) in the swimming pool

not all kitchen equipment were in the room, for example knifes, pan etc

in traditional zone is very clean and the staff are really good, in special all staff from the bar and breakfast

hotel is wonderful with a great pool and we had the same beautiful room as the last time with a great big shower

pool was great too

we did not use the pool though it looked nice and big

was clean, room and common areas also clean, i really like the privvacy of the parking garage, we were there in

even though the suite had a kitchen; it had no coffee maker, no cups or glasses to drink water in

you get a plastic bracelet and you have to wear it the whole time. the wifi is not very good.

it must be noted that this hotel advertises having a kitchen suite and mini fridge

big kitchen but any kitchenette

the noise from the road the kitchen wasn't equipped (no dishes, no coffee maker etc.)

free gated parking

fantastic view. pool area is great!

pool was open till late

the swimming pool

bedsheets with at least 5 large brown stains, wifi did not work at all, took payment in duplicate on first night

the swimming pool was scary

location was good, pool facilities

wifi could have also been

strong wifi

wifi did not work in the room.

hotel is small has a good quality of wifi, very safe neirborhood, hot water all the time even if you don't need

very good hostel,ok staff,wifi perfect,tv with sport channel,good position

the rooftop pool is great, the hotel has a good location and the rooms are affordable.

wifi was excellent for working online from my room which was my main concern

and room service always smiling and willing to help), very clean, comfortable beds, excellent wifi, and the tv

if someone is playing billiards on the ground floor at night or having an alcoholic party by the pool, you will

good value, ac, hit water, very good wifi, clean, good location in old town