the facilities were great (pools, restaurants, overall atmosphere

adults only pool where children come to swim and the staff do nothing to stop it

one bad experience was at the pool area

very clean, lots of restorants that are included in the price. very good swimming pool.

adults only pool where children come to swim and the staff do nothing to stop it

we were never approached by a waiter once we were settled into a spot and had to walk to the bar a few times to put our order in

tasteless breakfast, few items

a starbucks and kids club could not be beat, the pools were clean and offered diversity in options

i also liked the game room for kids

the food by the pool buffets very bad also the food is ok but not very good

the pool area was great , comfortable chairs and lounges to do some serious chilling out

that the didn t do the welcoming tour with the mezcal drink and they also failed to provide the wifi password

just wanted to have a bit more food, at least in the breakfast-fruits and exc.

you can t expect a lot from the included breakfast

the hotel has an enjoyable pool and resting/relaxing areas on the premises

large pool was so hot it felt like a jacuzzi

the pool could have been nicer and a hot tub would

it has a restaurant and small outdoor pool with sun deck and bar service

everything great and hotel had a shuttle bus too beach every day

it has a restaurant and small outdoor pool with sun deck and bar service

the pool was nice for all the kids

about this place is location, twenty minute walk to princesa imperial and every room comes with a parking space great for those with a

the hotel does not have a nice and inviting bar for the evening

like to see more of a fun bar / pool experience

i have been using the gym in the hotel almost every day and i never saw anybody wiping the floor or disinfecting the

gym has old equipment some of it did not work.

beach is great; the pool is enormous and the food excellent

is beautiful, the beachfront fabolous, the pool wonderful, food, not so bad

stay here only if you are a big fan of golf, other than that is pretty expensive

not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the price is really unbelievable with such a view and

for the lesser fit people who have a hard time coming up and down the stairs - the swimming pool is very small and the area always quite crowded

everything the pool the beach

it’s like a pool

to the private beach 24hrs access to pool till 12 pm very safe exelent to park your vihicle right location beach super clean

breakfast could be better

small pool at the villa was wonderful

don't try the nachos and be careful ordering mexican dishes from the breakfast menu

that could improve in breakfast: better bacon (it was crispy but very low quality), better coffee, better bread, better

the food was regular except the breakfast very good

origen has truthfully good food quality, although the breakfast restaurant is capable of bringing you hot temperature strawberries and fruits along with

very luxurious and trendy.amazing location with private pool with our suite.

found the pool side and communal area music a little disturbing, but realized this is a mexican thing and

breakfast menu

room service could be better and maybe an umbrella to cover the sun in the private pool.

staff accommodated our request for late check out for 1 pm instead of noontime

many places for the kids to have fun, as well as fun activities all day long

adult pool/bar was full of kids with even some kids sitting at the bar

i liked the beach for the location, the pool and bar was great too

adult pool/bar was full of kids with even some kids sitting at the bar

the food at the pool snack bar was rated lower that what you would find at an oxxo

in fact, every service opportunity we experienced was exceptional, from room service to our visits to the beach club and the sunset bar

having our private swimming pool.

the room, pool, mini breakfast, constant attention from staff, the sunset bar

breakfast in the room but very light !

they could have had microwave in your room to warm up your coffee and rewarm your room service food

the pool was beautiful, clean and refreshing

i like the pool for sure so clean

one day of our stay the pool bar was completely shut. otherwise a very good stay.

and it's only gotten better this year, because they've got an amazing new cocktail bar by the pool ud83dude0d the cocktails are a little expensive though, but i'm not complaining,

the bar tender was very nice (alejandro)

pool, beach and grass gardens are quite nice

clean and quiet nice pool and view

large rooms, comfortable beds. nice pool. nice balcony overlooking the ocean.

loved the pool

nice small hotel, nice beach , clean pool, they allow dogsud83dudc4d nice prices

convenience of beach access and pool

there was to many kids uncontrollable and people from the beach enjoyed the pool and if you gave the security a tip

i called room service at 9am three times and no one took my call

if being a family hotel is their niche and offering specials for kids (i saw a daycare

the pool closes at 9:00. 10:00-11:00 would be nice

breakfast was great, dinner/lunch options varied and staff was great.

the pool was kept very clean and there was ample room for everybody

the restaurant and the pool

the pool

the pool and the view. one of the receptionists. the valet/bag-guys. the food in the restaurant.

starbucks and golf club de acapulco across street

i wouldn't recommend this hotel if you have kids who need milk or cold water to drink

as pictures show, kids club always closed, check in was supposed to be at 4, arrived at 3 and got a room until 6 (i

breakfast was good

pool water was welcoming and pool area offered a magnificent view of the beach and area

great breakfast and restaurant staff

the pool and the area around the pool are very inviting

the balcony in the room was very dangerous for small kids

was the beach there were to many stairs to go down by the beach especially parents with young kids and strollers

was good except slow room service

and my kids ordered room service and got sick with their food other than that the location is ok it s right next to a

another thing i didnt like, kids and older people not using outfit for swimming at the pool

place is nice, well decorated and clean, the pool was very comfortable, with warm water

it was modern and comfortable with a lovely terrace and a nice pool.

the walls are quite thin, so you can hear a lot of what's happening in the next door rooms and pool area if your room is facing that side

), huge comfy bed, nice view, lovely pool

fairly accessible clean pet friendly pool looked nice & inviting

can t play your own music by the pool, the police told us to do not do it

pool

excellent facilities for kids

pools for the kids are also a really nice plus

and kind, the breakfast and dinner both shifts of chefs were super polite and the waiters, the spa is amazing

spacious room , good pool , but took 3 days to get the tv tuned , clean convienient location

and even though our balcony only overlooked the pool it was a

pool doesnt feel too clean (the one in ground floor)

and even though our balcony only overlooked the pool it was a really nice view

it was the best experience we ever had,nice view,private pool that makes it more amazing

here it s loud music with everything even by the kids pool

the repetitive breakfast

was so crowded and there was not one staff supervising the pool, people playing rough hurting kids, throwing sandals on the pool, lots of people with cotton shirts, drinking inside the pool,

not able to take drinks or food and no room service available

very rich and tasty breakfast

rooftop pool was dirty had a tamarind color, a lot of chlorine and no longer have a jacuzzi

terrible all over in terms of facilities, cleanliness and maintenance, expect the pool area which seems to have kept its appeal and is enjoyed mainly by mexican families

the pool

kids pool with rusted screws

loads of pool activity and kids pool have slides and variety of items that will keep the little ones

very small swiming pool for adult people

problems with elevator, needed to wait a lot to get to our room, old rooms, one over crowded pool, valet parking took 45 mins to get our car, bad quality food and

old building only one pool

the pool accessibility and the attention from the cleaning staff.

the view is amazing, and the pool is very nice. the food is also tasty.

amazing location, views are insane, and pool is great

weren't tables, chairs, or camastros enough in the pool area

crowded pool area, not able to get to use it

breakfast are good, the pool is clean but they close it early and the sea, you can cross from the beach to the hotel

the pool was filled to capacity and the water looked toxic

we did an early check in, staff was very helpful

they wouldn t do anything about it, old and broken furniture, no wifi, bugs everywhere, filthy pool, loud, unsafe environment

and they can extend for one or two hours the pool schedule, specially at night, and you can update your pool furniture for some more

there is a nice pool --- good for kids --- with sun loungers

pool was clean my friends and i we enjoyed great layout for sun bathing room was very clean modern

great ocean views. wonderful pool.

pool area is not really cosy

hotel is wonderful with a great pool and we had the same beautiful room as the last time with a great big shower

close to the beach, secure parking

pool, extremely noisy facing the road and the beach, the thin windows didn t help at all, the

the pool was nice & clean and there was a restaurant beside but i did not try out the food

room was good. pool view was awesome.

i loved our room. very clean and had a beautiful view. they have a little parking lot too.

free gated parking

fantastic view. pool area is great!

pool was open till late

if someone is playing billiards on the ground floor at night or having an alcoholic party by the pool, you will not be able to sleep because there is no sound insulation

swimming pool needs a clean immediately and topped up with water!

a swimming pool and a terrace were fine.

strong wifi connection and good air conditioning, small pool on the roof

the rooftop pool is great, the hotel has a good location and the rooms are affordable.