to the private beach 24hrs access to pool till 12 pm very safe exelent to park your vihicle right location beach

they have three very spacious swimming pools, great for both kids and adults

not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the

gym had no water or towels, rooms were old and outdated, wait staff made many errors and were slow

the hotel is nice but old, same for the gym, the price for the room service food is overrated.

room service could be better and maybe an umbrella to cover the sun in the private pool.

the water in the pool was cold.

bell boys cleaned our car, efficient restaurant service, got our room early (11:00am) and had a late check out

water of the pool is cold

breakfast was great. the people from the staff were truly amazing, really the nicest.

many places for the kids to have fun, as well as fun activities all day long

the snack bar and the bar opens a little bit late.

biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being

pool drinks quality are good enough stinky pool's water (smells bad) kid's pool was dirty italian

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

out of 4 times of ordering room service, for 2 they took sooo long to arrive we literally had to cancel the

the food at the restaurant was delicious and then there s a bar near the top of the complex to view the

the food is fantastic, and you can enjoy a delicious meal through room service while taking in the ocean breeze

wifi was bad, so do not expect wifi speed for video calls or video streaming for some relaxing time

receptionist allowed an early check in delivering the breakfast through the magic box

staff accommodated our request for late check out for 1 pm instead of noontime

secure off-site parking was just across the street

there is not towels for swimming pool and not parking lot at all

the parking garage security guy sometimes was not there when trying to retrieve the car.

wifi worked very well

views, very helpful staff, large amount of private space in and around the villa

nice sense of space in the villas with good views, high ceilings and all the creature comforts

the food was regular except the breakfast very good

that could improve in breakfast: better bacon (it was crispy but very low quality), better coffee, better bread

temperature of our pool was too hot and the air conditioning wasn't working as good as it

wifi didn t really work in the room.

laundry machines not working

more pool time

wifi is not good.

fix the wifi,

very many waiters were stationed around the pool, so we had to wait a long time to order any food or beverage

location, very clean territory, amazing personnel, great food everywhere: breakfast buffet, pool bar and tabachin

laundry: i had to call and asked several times to collect my clothes for laundry

too many kids.

design of the resort (quiet, no music at the pool, spacious, even though it was well booked it never feeled

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

and it's only gotten better this year, because they've got an amazing new cocktail bar by the pool ud83dude0d

we had the possibility to wait at the bar on the pool, but they didn't offer a free coffee or anything for the

the wifi was excellent, the pool was handy, and the air conditioning was solid.

wifi was strong

one day of our stay the pool bar was completely shut. otherwise a very good stay.

about this place is location, twenty minute walk to princesa imperial and every room comes with a parking space

the pool was a mess, it was small and so many kids, the beach facilities were even worse

there gym was under construction didn't know that.

there was to many kids uncontrollable and people from the beach enjoyed the pool and if you gave the security

bar closes quite early at 10pm

ac wasn't fully working. pool area very loud and full of kids splashing you.

wifi in the rooms and very bad in designated areas like lobby where it was supposed to work

really dirty pool

the public is very popular and the employees do not take care that people are humanly clean, the pool looks

breakfast was great, dinner/lunch options varied and staff was great.

parking - need 4x4 to get in / out check out - no one had a clue at 8am whet to do despite their

smaller hotel, very friendly staff, nice pool, beach is beautiful but at times sea is rough so swim with caution

starbucks and golf club de acapulco across street

very nice employee staff. very nice location. very nice pool area.

breakfast was not included

would have been better if the breakfast had included the buffette as part of the package i got

elevator has problem,one pool was off,the swimming pool smell urine, poor breakfast, its a bad old hotel

the gym is rather simple and more for cardio than weight lifting

i didn’t have any breakfast there this time but i had in the past and was alright

love everything the staff very amicable, great swimming pool and service

as pictures show, kids club always closed, check in was supposed to be at 4, arrived at 3 and got a room until

when i looked down from the room's terrace to the restaurant or pool area, the floor looked extremely dirty

there was not a lifeguard in the swimming pool

parking spaces but there was parking provided across the street

the pool and the area around the pool are very inviting

the pool was nice for all the kids

pictures at the website didn't match the hotel, no running water in the morning, no parking space available,

the pool was nice for all the kids

the pool was nice for all the kids

food was just ok, we ordered breakfast by the pool one morning and they took a good while to bring everything

staff seemed to have lack of communication, when we asked simple questions like laundry stuff, they would give

world class amenities: restaurants and bars, gym, pools, beach club, etc

access to two pools, massage/spa and beach access

and my kids ordered room service and got sick with their food other than that the location is ok it s right

wifi had good coverage but was slow in room

outdoor parking is available on the property, and a courtesy shuttle van will take you to shopping and dining

is about 1 hour away on foot), i learned on this occasion that the hotel offers a complimentary shuttle every

menu room service only in spanish

it has a restaurant and small outdoor pool with sun deck and bar service

it has free parking, comfortable beds.

the walls are quite thin, so you can hear a lot of what's happening in the next door rooms and pool area if

), huge comfy bed, nice view, lovely pool

great place, beds were comfy, super clean, great pool, staff were very helpful.

relax and quiet place to stay. i loved the pool and the staff.

and the staff did nothing about it - maintenance issues with dozens of tiles falling off the pool and either

wifi wifi should come free in 2017, even more with an hotel of this class (and price)

central location, the pool for adults only, the bar and restaurant in the beach side and the very friendly

poor gym equipment

2 pools are adults only and a large one for kids

the rooms and the food and pool and beach

and even though our balcony only overlooked the pool it was a really nice view

wifi stopped working every 5 min and you had to reconnect

swimming pool on the third floor

the tv and room service did not work, however staff notified of the issue upon arrival

poor wifi and air conditioner

- diving it's supposed to be prohibited when you're by the pool(s), but kids do it anyways

we got room service for breakfast and it was beautifully presented

the view was amazing, the breakfast was really good as well

here it’s loud music with everything even by the kids pool

we were on the 24 floor and my 5 month old was very fussy so i had to take my kids soaking wet back to room

the had an open bar with very loud music, couldn t sleep

no frig, no microwave, no in-room wifi.

booking needs to improve it's evaluations of properties and up the bar as to who can advertise w them

the pool

wifi on rooms

the kids club is basic

management, poor organization, dish-ware cleanliness, pool and bathroom towels in very bad

wifi no funciona

the dinner could have been better, but the breakfast was great

old building only one pool

the pool is small

privacy around the pool

pool was not well

good, nice pool

wifi was unreliable all over

being all inclusive the lobby bar was not fully attended and therefore had to wait some time on many occasions

pool closes at 8 and they have a jacuzzi that doesn t work

they moved me to a room with no wifi

amazing location, views are insane, and pool is great

the pool is at the other side and could not walk due to rain puddles

not all kitchen equipment were in the room, for example knifes, pan etc

pools had excessive chlorine in them, my girlfriend's hair turned green, she had chrome attached to

free pools and tagada, big rooms and a kitchen. warm water, i guess, and a minimarket inside.

and unstable wifi, dirty pools, mexicans listening to music till late in the pools, a bad position

had a group of guesses making a lot of noise past the curfew hours (10pm) in the swimming pool

restaurant, toilet broken and they wouldn t do anything about it, old and broken furniture, no wifi, bugs

they wouldn t do anything about it, old and broken furniture, no wifi, bugs everywhere, filthy pool, loud,

breakfast are good, the pool is clean but they close it early and the sea, you can cross from the beach to the

we did an early check in, staff was very helpful

the pool was filthy, very disgusting

pool area is not really cosy

their own restaurant was temporarily closed and there's no public parking

safety, parking and service

make my reservation because it stated in the facilities free private parking, reservation not needed and when

nothing was working including wifi

i loved our room. very clean and had a beautiful view. they have a little parking lot too.

room was good. pool view was awesome.

the view and the pool amenities

the wifi was very unreliable

the noise from the road the kitchen wasn't equipped (no dishes, no coffee maker etc.)

wifi did not work in the room.

hotel is small has a good quality of wifi, very safe neirborhood, hot water all the time even if you don't need

very good hostel,ok staff,wifi perfect,tv with sport channel,good position

wifi could have also been

strong wifi

the swimming pool

location was good, pool facilities

bedsheets with at least 5 large brown stains, wifi did not work at all, took payment in duplicate on first night

the swimming pool was scary

strong wifi connection and good air conditioning, small pool on the roof

and room service always smiling and willing to help), very clean, comfortable beds, excellent wifi, and the tv

a swimming pool and a terrace were fine.

good value, ac, hit water, very good wifi, clean, good location in old town

strong wifi connection and good air conditioning, small pool on the roof

pool was open till late

free gated parking

fantastic view. pool area is great!

much and lucky there was another fan that i was able to put directly on me so i wasn't lying in a pool of sweat

staff was friendly. wifi worked well in the room

ocean pool accessible by more than 200 stair steps and is full of tropical fish

no wifi in the rooms. no desk.

no wifi in the rooms. a desk or table would have been useful.

also last year i said here and my car got hit in their parking lot in the front and they didn t want to do

hotel has the most beautiful ocean view and great pool facilities, especially the natural ocean pool

room next to us as well as above us, loud noisy people in the hallways and our room was above a bar area with

food, the room service menus lunch and dinner are the same, the wifi, once you walk out to the balcony, you

the mini bar fridge which we wanted to use to cool our bottles of water didn't work at all and the coffee

the pools for kids

tasteless breakfast, few items

very clean, lots of restorants that are included in the price. very good swimming pool.

one bad experience was at the pool area

adults only pool where children come to swim and the staff do nothing to stop it

the facilities were great (pools, restaurants, overall atmosphere

adults only pool where children come to swim and the staff do nothing to stop it

insects in the bed, room space vs other hotels too expensive, the pool was not clean

one of the standout features of this hotel is its true pet-friendliness

the hotel is very cute, have a nice pool and good facilities. the staff is nice too.

the pool area was great , comfortable chairs and lounges to do some serious chilling out

wifi not always reliable from our room.

s truly pet friendly so our dog coco was welcome at the pool side

breakfast could use fruit added