strong wifi connection and good air conditioning, small pool on the roof

a swimming pool and a terrace were fine.

swimming pool needs a clean immediately and topped up with water!

if someone is playing billiards on the ground floor at night or having an alcoholic party by the pool, you will not be able to sleep because there is no sound insulation

the rooftop pool is great, the hotel has a good location and the rooms are affordable.

also last year i said here and my car got hit in their parking lot in the front and they didn t want to do anything about it

only 2 large towels , no hand towels it is advisable to get a room with the breakfast included unless you don t mind walking down and up a steep hill to get to restaurants

breakfast was good! and the view was beautiful!

there is a bar fridge in it

also the pool in the sea was cool with all the fishes in it

the space of the room the comfy bed the view the swimming pool

the parking lot seems okay, but one drives a bit further and omg awful

i loved our room. very clean and had a beautiful view. they have a little parking lot too.

pool, extremely noisy facing the road and the beach, the thin windows didn t help at all, the

room was good. pool view was awesome.

free gated parking

fantastic view. pool area is great!

pool was open till late

nice pool

great ocean views. wonderful pool.

no pool towels so you need to use the ones in your room

hotel is wonderful with a great pool and we had the same beautiful room as the last time with a great big shower

pool was great too

we did an early check in, staff was very helpful

the pool was filthy, very disgusting

and they can extend for one or two hours the pool schedule, specially at night, and you can update your pool furniture for some more

they wouldn t do anything about it, old and broken furniture, no wifi, bugs everywhere, filthy pool, loud, unsafe environment

the pool was filled to capacity and the water looked toxic

the view is amazing, and the pool is very nice. the food is also tasty.

amazing location, views are insane, and pool is great

pool closes at 8 and they have a jacuzzi that doesn t work

us to has good wifi but is all open meaning you get the noise from the lobby, music from the pool and you are not audible

weren't tables, chairs, or camastros enough in the pool area

kids pool with rusted screws

breakfast was decent, had everything you can ask for

i cannot complain about bar tender, they were doing a great job

i like the view from my room. it was fantastic. the breakfast was good.

the pool was rather small for the amount of guests and became crowded and dirty quickly.

terrible all over in terms of facilities, cleanliness and maintenance, expect the pool area which seems to have kept its appeal and is enjoyed mainly by mexican families

the pool

rooftop pool was dirty had a tamarind color, a lot of chlorine and no longer have a jacuzzi

area, one appeared to be dirty all the time the one that is beach front small swimming pool for kids

we got room service for breakfast and it was beautifully presented

the pool downstairs is located right next to the beach, the breakfast buffet is amazing

clean, pools are great, location perfect

we were on the 24 floor and my 5 month old was very fussy so i had to take my kids soaking wet back to room

bby) if youre looking for a quiet place

was terribly noisy all day long (maybe because it was new year) with kids making racket in the hallway at 6 o'clock in the morning and no one to stop them

floor cleaning is not accurate. should be better as some guest travel with kids

and it says free wifi but

liked the hotel, and my little daughters loved the swimming pool with all the slides and the kids area

spacious room , good pool , but took 3 days to get the tv tuned , clean convienient location

swimming pool on the third floor

swimming pool it's very nice and the hotel it's close to the ocean

pool doesnt feel too clean (the one in ground floor)

it was the best experience we ever had,nice view,private pool that makes it more amazing

place looks quite new/modern and the pool area was good

great place, beds were comfy, super clean, great pool, staff were very helpful.

and the staff did nothing about it - maintenance issues with dozens of tiles falling off the pool and either at the bottom of the pool or stacked randomly around the pool - mattress very hard

relax and quiet place to stay. i loved the pool and the staff.

place is nice, well decorated and clean, the pool was very comfortable, with warm water

the rooms, the facility and the service and the food served at pool side and beach

service from some of the waiters working in the restaurant by the pool should be improved.

access to two pools, massage/spa and beach access

a jacuzzi included in the swimming pool.

the onsite food is great, and the pools are great

i didn’t have any breakfast there this time but i had in the past and was alright

location and view, cleanliness, security , access to swimming pool and beach, valet parking

room ammenities excelent conditions, good location, nice beach area, loved their pool

need a little more variety for kids that are picky for breakfast

need a little more variety for kids that are picky for breakfast

the pool and the area around the pool are very inviting

starbucks and golf club de acapulco across street

smaller hotel, very friendly staff, nice pool, beach is beautiful but at times sea is rough so swim with caution

the pool was kept very clean and there was ample room for everybody

the pool and the view. one of the receptionists. the valet/bag-guys. the food in the restaurant.

everything was good. the room, the pool, and especially the restaurant.

spa was very good

in fact, every service opportunity we experienced was exceptional, from room service to our visits to the beach club and the sunset bar

the room, pool, mini breakfast, constant attention from staff, the sunset bar

the views are amazing. the staff was exceptional. the sunset bar is a must.

spa and people who are working there were great

convenience of beach access and pool

pathetic room service

saw a daycare

ac wasn't fully working. pool area very loud and full of kids splashing you.

more familiar style hotel, good for kids

the view, the pool, the room

the pool is dirty and waters are cloudy, at night there is no proper lighting, no sitting around the

the view of the sea is very nice, the pool very beautiful with a view of the sea.

pool bar

kids pool vicente at bar hugo at pool

the snack bar and the bar opens a little bit late.

adult pool/bar was full of kids with even some kids sitting at the bar

spa, gym, cleanness

breakfast was great, dinner/lunch options varied and staff was great.

we were here for the second time and this time around we opted for a pool villa, and we were not disappointed

breakfast menu

the birds and spider monkeys playing in the trees was cool - it was so tuff waking up to room service and planning our day

found the pool side and communal area music a little disturbing, but realized this is a mexican thing and

best breakfast menu i have ever experienced in acapulco

and it's only gotten better this year, because they've got an amazing new cocktail bar by the pool ud83dude0d the cocktails are a little expensive though, but i'm not complaining,

pool was clean, rooms even cleaner

the pool was great with the kids.

would be nice if there were towels available at the pool bar

had to keep paying bar for drinks rather than put them on bill - infuriating

staff accommodated our request for late check out for 1 pm instead of noontime

beautiful view of the pichilingue bay, delicious breakfast, kind and helpful staff, very nice pool and private beach

service, the view form the room, the pool, the private beach, the excelent attention from ms flora the consierge, makes this vacations a

they have three very spacious swimming pools, great for both kids and adults

not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the price is really unbelievable with such a view and

bar not open

everything , specially the main pool , the sunset was incredible experience .

much preferred the atmosphere of the top communal pool and the lounge area menu

stunning swimming pool

small pool at the villa was wonderful

nice sense of space in the villas with good views, high ceilings and all the creature comforts

upholstery needs refreshing, both on the beds by the pool and on the bench cushions in the rooms

booked a room with breakfast included, and the staff also confirmed this during breakfast time by saying breakfast

supposedly free breakfast was just a very simple cup of tea and piece of bread, we had to pay separately for any

food in restaurant is delicious, nice and maintained rooms and complete environment, swimming pool is

wonderful spaces to relax on beach side/pool side with perfect chairs, beds, and tables

we didn't use the pool as wasn't sure if it was cleaned out or not

dirty pool

parking onsite was handy and the location was safe

very friendly staff nice gardens and pool

the pool loungers/chairs were uncomfortable and did not have cushions.

the hotel offers free shuttle service to a partner hotel, where you can use a spa and other facilities

the pool is pristine clean shiny and fresh with the perfect temperature

i have been using the gym in the hotel almost every day and i never saw anybody wiping the floor or disinfecting the

service at the pool not quite good

about this place is location, twenty minute walk to princesa imperial and every room comes with a parking space great for those with a

the pool was nice for all the kids

's only one room that designed for 2 persons) window

bonus was the bikes that we took daily - once to barra de coyuca and then to pie de la cuesta

the pool is exactly what you need after a hot day on the beach and/or exploring

more of on demand cons room is not a pool view, just over looks small water pond

we were under the impression that the hotel had an airport shuttle so we could use that to get to the hotel, but we found out it was only for return trips to

room service the food is good

arrived at 9:20 pm and wanted to have something to eat, but we were told that only room service

i would recommend this hotel for short stays or also for longer stays if you have a car (outdoor parking is available on the premises) (*) outdoor parking is available on the property, and a courtesy shuttle van will take you to shopping and (*) having your own car and parking it at the hotel is also a good option (*) there is not much to see or do within walking distance, so you should have a car (parking available on premises) or use taxis / public transportation (+)it has free parking, comfortable beds.

outdoor parking is available on the property, and a courtesy shuttle van will take you to shopping and dining venues as well as the beach and the airport

friendly, kind and caring employees, impeccably clean, free parking and beautiful views

parking is spacious but entrance to the parking is very tight

is well located on beach front ; access to the beach ; nice swimming pool for relaxing they receive pets

i don't mind dogs, however i do mind them in the pool, around my food and sleeping beside my beach chair

the pool is also very nice size for the facilities and the shaded area on the beach was excellent