to the private beach 24hrs access to pool till 12 pm very safe exelent to park your vihicle right location beach

they have three very spacious swimming pools, great for both kids and adults

not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the

gym had no water or towels, rooms were old and outdated, wait staff made many errors and were slow

the hotel is nice but old, same for the gym, the price for the room service food is overrated.

room service could be better and maybe an umbrella to cover the sun in the private pool.

the water in the pool was cold.

bell boys cleaned our car, efficient restaurant service, got our room early (11:00am) and had a late check out

water of the pool is cold

breakfast was great. the people from the staff were truly amazing, really the nicest.

many places for the kids to have fun, as well as fun activities all day long

the snack bar and the bar opens a little bit late.

biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being

pool drinks quality are good enough stinky pool's water (smells bad) kid's pool was dirty italian

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

out of 4 times of ordering room service, for 2 they took sooo long to arrive we literally had to cancel the

the food at the restaurant was delicious and then there s a bar near the top of the complex to view the

the food is fantastic, and you can enjoy a delicious meal through room service while taking in the ocean breeze

wifi was bad, so do not expect wifi speed for video calls or video streaming for some relaxing time

receptionist allowed an early check in delivering the breakfast through the magic box

staff accommodated our request for late check out for 1 pm instead of noontime

secure off-site parking was just across the street

there is not towels for swimming pool and not parking lot at all

the parking garage security guy sometimes was not there when trying to retrieve the car.

wifi worked very well

views, very helpful staff, large amount of private space in and around the villa

nice sense of space in the villas with good views, high ceilings and all the creature comforts

the food was regular except the breakfast very good

that could improve in breakfast: better bacon (it was crispy but very low quality), better coffee, better bread

temperature of our pool was too hot and the air conditioning wasn't working as good as it

wifi didn t really work in the room.

laundry machines not working

more pool time

wifi is not good.

fix the wifi,

very many waiters were stationed around the pool, so we had to wait a long time to order any food or beverage

location, very clean territory, amazing personnel, great food everywhere: breakfast buffet, pool bar and tabachin

laundry: i had to call and asked several times to collect my clothes for laundry

too many kids.

design of the resort (quiet, no music at the pool, spacious, even though it was well booked it never feeled

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

and it's only gotten better this year, because they've got an amazing new cocktail bar by the pool ud83dude0d

we had the possibility to wait at the bar on the pool, but they didn't offer a free coffee or anything for the

the wifi was excellent, the pool was handy, and the air conditioning was solid.

wifi was strong

one day of our stay the pool bar was completely shut. otherwise a very good stay.

about this place is location, twenty minute walk to princesa imperial and every room comes with a parking space

the pool was a mess, it was small and so many kids, the beach facilities were even worse

there gym was under construction didn't know that.

there was to many kids uncontrollable and people from the beach enjoyed the pool and if you gave the security

bar closes quite early at 10pm

ac wasn't fully working. pool area very loud and full of kids splashing you.

wifi in the rooms and very bad in designated areas like lobby where it was supposed to work

really dirty pool

the public is very popular and the employees do not take care that people are humanly clean, the pool looks

breakfast was great, dinner/lunch options varied and staff was great.

parking - need 4x4 to get in / out check out - no one had a clue at 8am whet to do despite their

smaller hotel, very friendly staff, nice pool, beach is beautiful but at times sea is rough so swim with caution

starbucks and golf club de acapulco across street

very nice employee staff. very nice location. very nice pool area.

breakfast was not included

would have been better if the breakfast had included the buffette as part of the package i got

elevator has problem,one pool was off,the swimming pool smell urine, poor breakfast, its a bad old hotel

the gym is rather simple and more for cardio than weight lifting

i didn’t have any breakfast there this time but i had in the past and was alright

love everything the staff very amicable, great swimming pool and service

as pictures show, kids club always closed, check in was supposed to be at 4, arrived at 3 and got a room until

when i looked down from the room's terrace to the restaurant or pool area, the floor looked extremely dirty

there was not a lifeguard in the swimming pool

parking spaces but there was parking provided across the street

the pool and the area around the pool are very inviting

the pool was nice for all the kids

pictures at the website didn't match the hotel, no running water in the morning, no parking space available,

the pool was nice for all the kids

the pool was nice for all the kids

food was just ok, we ordered breakfast by the pool one morning and they took a good while to bring everything

staff seemed to have lack of communication, when we asked simple questions like laundry stuff, they would give

world class amenities: restaurants and bars, gym, pools, beach club, etc

access to two pools, massage/spa and beach access

and my kids ordered room service and got sick with their food other than that the location is ok it s right

wifi had good coverage but was slow in room

outdoor parking is available on the property, and a courtesy shuttle van will take you to shopping and dining

is about 1 hour away on foot), i learned on this occasion that the hotel offers a complimentary shuttle every

menu room service only in spanish

it has a restaurant and small outdoor pool with sun deck and bar service

it has free parking, comfortable beds.

wifi was horrible and the lights went off and weren't able to fully enjoy our stay

fairly accessible clean pet friendly pool looked nice & inviting

it was modern and comfortable with a lovely terrace and a nice pool.

relax and quiet place to stay. i loved the pool and the staff.

the walls are quite thin, so you can hear a lot of what's happening in the next door rooms and pool area if

liked the hotel, and my little daughters loved the swimming pool with all the slides and the kids area

floor cleaning is not accurate. should be better as some guest travel with kids

the room service was great, i enjoyed the food

rooms look a little upgraded ac was super cold and breack fast was good you can choose from the bar or chef can

was in construction and there were sharp screws free (also not ideal for a hotel with lots of kids)

the fully stocked kitchen was missing a coffeemaker, toaster, microwave, ice cube trays and cleaning supplies

and even though our balcony only overlooked the pool it was a really nice view

renovierungsstau. old furniture, old tv. wifi instable

poor wifi and air conditioner

, no control for a/c , no wifi , i could hear the noise from the other rooms nearby even late night

also the pools should have an adult area there was 4 pools and way too many kids

was good the only thing was that the gym was not open but it isn't the hotels fault i assume

there's restaurant near fir the price they charge for us was not worth it but i think with kids yes

was so crowded and there was not one staff supervising the pool, people playing rough hurting kids, throwing

made that there is often one big wave what made it difficult for entering the sea (especially for kids) and

the had an open bar with very loud music, couldn t sleep

room service provided 2 per room and we were 6 guest in total

wifi on rooms

the pool

terrible all over in terms of facilities, cleanliness and maintenance, expect the pool area which seems to have

i cannot complain about bar tender, they were doing a great job

specially if you are traveling with kids, i cannot recommend enough

pool bar and bartenders

old building only one pool

the kids club is basic

privacy around the pool

the pool is small

good, nice pool

pool was not well

crowded pool area, not able to get to use it

they moved me to a room with no wifi

snacks in the day bar were always the same

only 12 available around the outdoor pool for over 200-300 guests

the wifi in your room doesn't even get you through a zoom call and the terrace where everyone pointed

the pool is at the other side and could not walk due to rain puddles

and unstable wifi, dirty pools, mexicans listening to music till late in the pools, a bad position

pools had excessive chlorine in them, my girlfriend's hair turned green, she had chrome attached to

not all kitchen equipment were in the room, for example knifes, pan etc

free pools and tagada, big rooms and a kitchen. warm water, i guess, and a minimarket inside.

had a group of guesses making a lot of noise past the curfew hours (10pm) in the swimming pool

the pool was filthy, very disgusting

they wouldn t do anything about it, old and broken furniture, no wifi, bugs everywhere, filthy pool, loud,

restaurant, toilet broken and they wouldn t do anything about it, old and broken furniture, no wifi, bugs

breakfast are good, the pool is clean but they close it early and the sea, you can cross from the beach to the

the staff was very nice, but the location was way too hectic for us and the amount of kids made it a little

hotel is wonderful with a great pool and we had the same beautiful room as the last time with a great big shower

safety, parking and service

pool was clean my friends and i we enjoyed great layout for sun bathing room was very clean modern

great ocean views. wonderful pool.

the kids pool and the regular pool were great!

the kitchen totally empty, we requested utensils and the provided old and scratched pans

the pool was nice & clean and there was a restaurant beside but i did not try out the food

it must be noted that this hotel advertises having a kitchen suite and mini fridge

the wifi was very unreliable

big kitchen but any kitchenette

wifi did not work in the room.

hotel is small has a good quality of wifi, very safe neirborhood, hot water all the time even if you don't need

strong wifi

very good hostel,ok staff,wifi perfect,tv with sport channel,good position

wifi could have also been

the swimming pool

location was good, pool facilities

bedsheets with at least 5 large brown stains, wifi did not work at all, took payment in duplicate on first night

the swimming pool was scary

wifi was excellent for working online from my room which was my main concern

the rooftop pool is great, the hotel has a good location and the rooms are affordable.

strong wifi connection and good air conditioning, small pool on the roof

a swimming pool and a terrace were fine.

swimming pool needs a clean immediately and topped up with water!

pool was open till late

free gated parking

fantastic view. pool area is great!

much and lucky there was another fan that i was able to put directly on me so i wasn't lying in a pool of sweat

staff was friendly. wifi worked well in the room

staff from the reception wasnt very polite, and the upper pool its outside the hotel in a not very cute

no wifi in the rooms. a desk or table would have been useful.

major issue was that wifi is only available in the lobby

there was no bar service at any of the three pools

wifi just in the lobby (and not good) ants in the bathroom old wall sockets and they've no

i also liked the game room for kids

and takes along time to get room service

food, the room service menus lunch and dinner are the same, the wifi, once you walk out to the balcony, you

room service was great, fair warning, the portions are huge but the prices are reasonable

the food by the pool buffets very bad also the food is ok but not very good

very clean, lots of restorants that are included in the price. very good swimming pool.

adults only pool where children come to swim and the staff do nothing to stop it

the facilities were great (pools, restaurants, overall atmosphere

adults only pool where children come to swim and the staff do nothing to stop it

one bad experience was at the pool area

insects in the bed, room space vs other hotels too expensive, the pool was not clean

one of the standout features of this hotel is its true pet-friendliness

the hotel has an enjoyable pool and resting/relaxing areas on the premises

there was a small outdoor kitchenette for guests with a communal fridge ( also a bar fridge in the rooms ) and

you can t expect a lot from the included breakfast

managers were very responsive to all my questions and breakfast was good

the hotel is very cute, have a nice pool and good facilities. the staff is nice too.