indoor parking

crowded parking and cooling trucks making noise all night

one bottle of water provided, good breakfast included

- long waits at reception and for breakfast due to staff shortage

+ breakfast tasty, once it arrived after long wait (shortage of staff, couldn't deal with multiple

big room, nice beds, pool, clean rooms and facilities

pool looked good, restaurant on premises, friendly staff

the pool is amazing and the location is perfect: close to dolores, wine yards and restaurants, but

i liked the pool too

i don't like the wifi and the menu have few things

was a booklet in the room with info about the wines, the menu from the restaurant, and info on pool, bikes, etc

very limited menu. breakfast really disappointing. very cold atmosphere

breakfast could be served a bit earlier

pool was freezing and kids couldn t enjoy the pool!

wifi tends not to work in the rooms

wifi wasn t very good bad weather didn t help

pool was warm.

kitchen staff were nice

pool: awesome &cleaned daily &warm rooms: very nicely decorated, really nice tub and good water

arrival, the main spa basin was cleanen and could not be used; it opened again the next morning

breakfast and food in general are excellent. this place is perfect for a relaxing time

i cannot give the breakfast a good rating

the large pool was too hot! mosquitoes in the room at night!

thermal waters, breakfast

compound with a nice super warm pool

hospitality was great. nice room. good small pool

nice grounds and plenty of space for kids to play

great value for money and great breakfast choices for the included breakfast

2 serve breakfast from 7:30am as we like to get up and go

friendly staff, good breakfast, nicely clean.

the breakfast included is delicious and with a nice variety

good kitchen facilities to permit longer stays, and a nice sitting area away from the sleeping area

hotel is just few blocks from the main center, probably like 5 so you can walk even with kids

toiletries except bar soap kitchen not really equipped for regular cooking could have used a fan (we did not

room also had a kitchenette area

a small living room area with a couch, two chairs and a small desk area by the window and good wifi

weak wifi, had to use my mobile data to navigate.

parking (valet parking) and breakfast are included for free

stay next to the bar and at night there were a loud noise from some machine at the bar area which i am not sure

there was no menu listed so i was waiting to order at the bar but the man preparing food for another woman

cozy and clean place with a bar and a pool table which we had sadly no time to enjoy

close to historic center you can go there on foot, iwas not expecting the valet parking service, it's very quiet

were very helpful: organising laundry, taxis and an early breakfast on our departure date

parking was a hassle, wifi never worked

after the complaint they upgrade us but the room was located on top of the parking space with no wifi

continental breakfast is free, or you can buy hot meals

continental breakfast was good

wifi problem

upon arrival, our rental car was taken to a nearby parking facility and ruth checked us in

hostess served a wonderful breakfast each morning at a time selected by us

free parking slot in

can bring your own cerveza and comida and enjoy great views :) thank god that this hotel hosts adults only, we

located, beautifully maintained with glorious gardens, excellent staff, delicious community style breakfast

pool was empty

the bungalow room is nice but the fireplace shown is not functional

staff are nice and helpful, cooking breakfast on the spot every morning

breakfast was delicious and staff very friendly. great location!

a pool for the kids would have been great. however our room did have a nice terrace.

not enough towels and facilities at the room. the wifi didn t work very well.

love that hotel is pet friendly and felt very clean and safe

wifi wasn't working in our room, though they were working to fix it as we left

terrible wifi

no wifi in the room

clean, good wifi, big bed, nice design of the room and bathroom

the wifi never worked properly and the hotel didn't seem to worry much to fix it

roof bar - great ambiance

continental breakfast should include some fruit or juice option versus just coffee and a piece of banana bread

i arrived in san miguel very early in the morning and they gave me an early check in

if your budget permits, splurge for the aura suite and enjoy breakfast on your own private balcony overlooking

no room service. i would have loved breakfast in my room.

wifi was spotty to non-existent

are very nice and spacious, good shower pressure, great breakfast

breakfast, like eating in the local restaurants

great breakfast and excellent location, would highly recommend

breakfast which was included in my stay was so full of authentic flavor, it was amazing

a small breakfast is included but for a few dollars they give you a big breafast with many choices

friendly and helpful staff. bed is clean and comfortable. wifi is fine. check out is easy.

wifi connection is spotty and not very good.

the wifi is weak

wifi is spotty and kept dropping on the top floor

the staff made us feel welcome at every turn - from the sparkling wine they had waiting for us upon arrival to

we are far from that (housekeeping, wifi, concierge, breakfast, spa

the rooms are exceptional, the pool area and spa are top

the design, the staff, the pool and pool area were terrific. food was delicious.

beautiful unique view by the pool not to mention hammocks hanging over it

wifi signal was weak in the room, but ok in the common area.

didn t have air conditioning during our entire stay or wifi (at night)

room large, comfortable with both ac unit that worked well as gas fireplace that toasted up the room at night

about sma the room was large and beautiful with top quality linens and products and gas fireplace

wifi worked well, shower hot and good pressure

poor wifi connection. no hair dryer, ran out ok f water while taking a shower.

the hotel is not ready for business travellers as they serve breakfast from 9:00

breakfast was not worth the time to go to it

breakfast is not served at the property, it's served in a restaurant 3 blocks down, but it's very

i packed space heaters because sma can get cold, but not only did we have a fireplace, we actually didn t

excellent complimentary continental breakfast

breakfast options were limited but the egg dishes and coffee were good

we were also served breakfast on the terrance both mornings, it was such a treat

and finally, the spa is a great experience

breakfast was included, there were only two options - eggs or chilaquiles, fruit or oj, and it came

wifi wasn t very good.

the wifi is very slow

good location and helpful staff. nice rooftop bar and restaurant with a nice view

it could use a pool.

breakfast was large and tasty, which was included in the room

felt that the order restrictions on the complimentary breakfast were ridiculous for the amount that we were

beautiful property. delicious breakfast and wonderful rooftop bar and restaurant

pool was neglected and water was not heated.

wifi in the room didn t work which was really bad for us bearing in mind the price of the room

the hotel bar used fresh lime juice (instead of sweet&sour mix) and the location is incredible

it doesn t have a restaurant or room service and they charge for the parking lot besides the full

pool was not clean so i didn t use it, also would prefer a duvet rather than blanket but that is

they have valet parking

we requested laundry service - it was done and delivered in 2 hours

the hotel advertised they had free wifi available for guests, but it was awful- couldn't send emails or texts

after restaurant and bar closes at 5 pm staff hangs out at bar for a few hours

ac and wifi worked excellent

unhelpful and rude reception terrible system for valet/parking overpriced for what you got

breakfast was good

pool was not heated and the weather was a bit tricky so really needed a warmer pool

terrace was closed and we had to call the front desk to order drinks in the pool area

delicious welcome drink by the pool

warm, friendly helpful staff excellent daily room service great breakfast wonderful location

wifi, it would would then stop so i you ll have to turn off the wifi and connect every two

also, the breakfast is pretty good and varied, and lunch options are also tasty and very reasonably priced

wifi needs to be greatly improved to be able to work

wifi could sometimes be slightly slow but is still acceptable

windows facing the central plant filled patio where tasty mexican specialties can be ordered at breakfast from

the kids loved the place

the breakfast is delicious and generous

weak wifi. no bar (but we knew that going in), some issues with the heating.

the kids loved the place

breakfast was delicious all 3 days

they provide breakfast which was always excellent

breakfast ok staff great location great room terrible shower very bad

the breakfast was perfect, the staff was really nice and helpful

breakfast awesome and beautiful view 5 second walk from room

breakfast area needs some area heaters

and i were very impressed with the cleanliness of the room to the point that we opted to skip room service

beautiful rooms and a great rooftop bar and lounge

breakfast alone was worth it! the room was clean and gorgeous!

everything but i d like to bring my kids next time

breakfast was included in our rate and was wonderful

valet parking was also included - we rented a car from mexico city and drove in so was nice to be able to

the breakfast delicious, the general manager gina, is adorable, warm and gentle, always kind and making

roof top restaurant is outstanding as is breakfast

internet and wifi intermittent

wifi was bad

the staff, and maid room service were top notch

parking of your car is a bit complicated, but the staff is really helpful.

valet parking available, very close proximity to entertainment sites

wifi is not great and there is no elevator nor people who will help you carry suitcases up the

the rooftop is awesome and we love that it is pet friendly.

reception staff demotivated (although not all of them) no instructions provided on breakfast, wifi, city map

and the bar upstairs

downstairs bar was not operating. bedroom floor wasn t well cleaned on some days.

breakfast was great and staff

would have liked that the rooftop bar opened a little more into the night (service stops at 10pm) because the

excellent location and friendly helpful staff . nice little spa and rooftop

breakfast on the rooftop pool is fantastic staff are lovely bed is large and comfy modern clean room with aircon

breakfast, which is included, was okay (fruit, cereal, scrambled eggs, toast, juice, coffee) but

no wifi

not connected wifi in the room

i missed hair dryer. unfortunately wifi was not working almost all our stay.

i didn t like how the wifi didn t reach to the room

the bed was not so comfortable. wifi was really slow.

hotel provided parking accommodations and breakfast was included

my kids are 21 and twins 17 we had seperate rooms that were next to each other

small pool on roof but not available as staff said it was not ready for use as terrace was not completed

something is misleading regarding the rooftop pool

the drinks at the bar were very good and staff there were exceptional

i enjoyed the breakfast very much, it costs about 150 pesos (about $10, so was a good value

breakfast menu offers both hot and cold meals that were deliciously prepared, but the outdoor patio

no parking hotel

no elevator no restaurant sometimes wifi didn't connect

comfortable beds, tv with english, free wifi

room had no windows and it smelled of sewer/moisture: uncomfortable layout and very slow wifi

the wifi is not always connected.

if you are driving, there is valet parking

kitchen was very nice and clean

wifi is spotty at best

having a kitchen does allow guests to make their own if they do some shopping

so beautiful and peaceful and watching the view of the cathedral and sunset from the rooftop bar was priceless

lovely pool area

the property itself is a dream- the pool is to die for- cute bar- great food- we ordered room service twice

we enjoyed the pool area, so beautiful and peaceful and watching the view of the cathedral and sunset from the

excellent wifi and tv channels

the breakfast

was expecting a continental breakfast, so a choice of eggs, meats and fruit was a welcome surprise

breakfast was ok

no bar or restaurant but plans are in place to put them

the parking is an issue and they clearly state that it is 20 minutes away

the only thing i didn't like was that there is no parking on site.

the vallet parking service is excellent since you have to walk to the restaurant if you want something other

they have valet parking

the parking place. but is not that bad since they offer valet parking.

we didn't have to worry about parking because the valet takes care of everything

value clean good wifi

some evenings the entertainment in the bar went on a little late

needs a tv, wifi drive me crazy, clean and modern.

s no private parking, so i was a little bummed, you just leave the car at the side of the hotel

hotel is so new and modern, the cleanliness is so good and there is a bar in the bottom of the hotel

breakfast was generous and excellent

breakfast was wonderful

the gardens, historic buildings,decor,view and breakfast!

overhead shower was difficult if you didn't want to get your hair wet so either change to a slide bar shower

breakfast is out of this world

the pool was warm

wifi inside the rooms is very poor

breakfast was fabulous, the service impeccable, the gardens were gorgeous, and the swimming pool

room, friendly and helpful staff, good breakfast, nice pool and deck for cooling off during the heat of the

the hotel is family friendly so there are kids in the pool but it's a nice vibe, the guests and the staff couldn

breakfast was good and always on time

only stayed open until 9pm, after that no drinks, not even for room service

the roof-top bar is very beautiful and you can get 1 free drink including alcoholic beverage

amazing staff, great breakfast and super cute hotel

we loved everything .. the breakfast the hotel the room ..

wifi was iffy. they did fix it, but it took awhile

would suggest having a little bar to grab a drink, that would be a nice addition to the hotel

of the space to place live music/dj/tailored music playlist on weekends and set up a small open bar with signature

english tv channels, no bar for wine, -- rooftop expected to be a nice evening place to sit- it did not exist

too expensive. no bar or restaurant service after 8pm. much better options in this city.

breakfast was very good, the hotel is beautiful, and the staff went above and beyond to assist us

loved hanging out by the pool and watching the sunset from the roof

very good breakfast, quiet room location, courteous and helpful staff.

i could have stayed on the premises all day, enjoying the pool and the rooftop

its an older hotel, there were a few issues with the shower and fireplace, but nothing major or worth mentioning