rooms were simple, but lovely; the garden and pool was very sweet and the hosts were very gracious

the pool was lovely and it was so nice seeing paloma the dog and cleopatra the cat

shelf or closets), had issue with not having water (for shower and toilet) at some point, wifi was

no sun reached the pool area so no real chance to sit in the sun.

the garden with the small swimming pool has a wonderful atmosphere, especially in the evening and the owners even ordered us a hot

very helpful manager, nice room mit a/c and hammock, pool area nice and clean

the shared kitchen had everything you could possibly need, and we really appreciated the free water and coffee

the kitchen is a bonus and theres lot's of hand picked goods in their shop

the room was clean, so were the bathroom and the kitchen

plenty of space to chill out at - the pool, the kitchen/common room, the terrace

hot water, toiletries, free drinking water and coffee too in the mornings, wi-fi, lovely pool, open air kitchen as well as toaster etc

location, beautiful garden with a small beautiful pool area

the pool was darling in the courtyard super cute to the staff made it over the top they were super

nice court yard. cute refreshing pool

if you can raise the temp of the pool water a few degrees that would be so wonderful.

everything and really nice in general, to the room what was much more then expected (big, clean, kitchen was great, great location, very good value for money), to the support and gift i got before

kitchenette without any equipment - just a sink

great value, great location, and the owners are hilarious and kind. no kitchenette however.

no kettle either, even though they have a kitchenet area

pool dj was annoying

breakfast was great. erika the greeter and jose the line cook were highlights

all work together to scam clients no service at all, food is terrible, they’re cleaning the pool during the day while guests are around, there is no

pool chairs always

busy noisy pool.

on the beach/water, close walk from ferry, had a pool bar, close proximity to downtown

you get 50% off at the very fun no name bar which is next door & provides food service in the pool area

ended up buying an extra room for my teenage kids so we weren't sleeping on top of each other

poor air conditioning, no wifi in the room.

you get 50% off at the very fun no name bar which is next door & provides food service in the pool area

it was nice having the swimming pool

breakfast was poor and swimming pool not useable

the pool is big

breakfast is serve in a very pleasant area close to the pool and under a palapa

enjoyed hanging out by the pool in the evening

it was a nice spot to have your coffee in the morning and the kids still enjoyed to hang out in the pool at night for a quick swim

service, great location and delicious breakfast

we loved the roof top pool and the breakfast on the roof with view was amazing too

great staff. great location near the center. the rooftop pool is nice to relax in the afternoon.

the roof top area is a great place to view sunset from the pool

and very helpful staff, best free full breakfast, perfect location, safe and secure hotel, laundry service, i ll be back again and again

also, there is an outdoor area with a wet bar that if it had a grill or an outdoor cooktop would be perfect

also beautiful pool area and a lovely bar

the wifi is strong everywhere except in the rooms

cant wait to come back with the kids next time

awesome breakfast and pool a block away that you can use at their sister hotel

definitely not worth paying extra for, and whats worse a bar somewhere, somehow seems to pipe music right onto the patio

bar across the street was extremely noisy at night but this is not the fault of the hotel as it

book thinking that this hotel didn't have a swimming pool

great location, big rooms, breakfast included, decent wifi

breakfast was good

breakfast was always good as was the one lunch i had

breakfast was very good ! the staff is amazing !!! large pool

amenities - pool area can be a bit noisy in the day, due to entertainment

no mini bar or fridge

it was a hotel room so no kitchen.

good pool

you can drop off your laundry at the reception and it will be taken away and brought back the next day

a kitchen would have been great

the staff and pool were a plus.

wonderful clothing-optional terrace pool zone and friendly staff

good value for money and a charming place with plunge pool to cool off and chilling areas

nice small balcony and kitchen equipped with some basic tools

and kitchen could use a little love

the pool is beautiful and the kitchen is well-equipped

the swiming pool is very small.

day beds and splash pool were perfect

water in the pool felt dirty, kind of like gluey

place is beautiful, underground, beautiful room, beautiful pool, nice shared space with sun beds

small but great pool with sunloungers and resident iguana

i love that there was a communal kitchen

room service every day, spacious rooms, friendly staff, they clean the pool multiple times a day as well

the pool was also clean

room next to a cool little pool

loved the pool, shared outdoors kitchen and the facilities

she let us do an early check in and gave us a bathroom to change after we had checked out

kind staff, water available in lobby, smart tv and fast internet, plenty of seating around the pool, well lit at night, safe, just good vibes

the room was amazing and the pool great

nice pool

staff, location,room and pool

nice pool

we also enjoyed the pool table

although, the hotel has no own swimming pool, you can go to another hotel more up north and use their facilities for free

bar in the hotel and breakfast was only $3 and delicious

) and gave some great recommendations for diving and dining options, and ivan at the bar sorted out any thirst issues i had ;-)

ivan kept us very entertained and full of tequila for the many hours spent at the bar there

new hotel, rooms are nice and the pool and snack bar is great to chill with an ocean view

there were two welcome drinks at the bar but we didn't use it

the terrace pool and bar was the perfect spot for a morning coffee looking out over the turquoise ocean or catching the

the hotel is brand new, excellent facilities, big room, infinity pool

shame the bar (3rd party not run by hotel) was not open in the later afternoon

outdoor pool and view are really beautiful

the attached restaurant has a free breakfast (from a regular menu) for each guest (+) good lunch, breakfast and happy hour (+) tasty breakfast a la carte (not a continental or buffet) was included in the price of our stay (-) breakfast included was good, but restaurant staff was rather passive and unfriendly, like doing (+)hotel was clean and comfortable and the breakfast service and food were excellent

beautiful view, great staff, intimate, nice pool.

quiet hotel with beautiful grounds, nice pool and patio furniture

nice staff, comfortable and clean rooms. nice pool area and great restaurant

they also have a really nice pool area to relax

nice staff who help us with renting a scooter and also with some laundry

i love the location, the pool & the staff. i booked for 1 night and ended up stay 6!

i’ve asked for an early check in and received the confirmation for it

gardens and pool area are lovely and very well kept

place to stay for reasonable price loved the sea view from terrace breakfast was awesome very helpfull and friendly staff everything was so nice so i couldn't help

antonio, bar tender at the beach is excellent too

sereno, the roof top bar is so great that we didn't eat elsewhere

staff amazingly helpful, great pool

really oh the monkey beach bar right across the street waters down their alcohol alot

the private beach and the really pleasant and friendly wait staff at the bar

utilized the hotel laundry service once and it worked great

the restaurant and bar staff were amazing! the location is a perfect distance from everything.

grounds are really pretty with a cool little bridge to the ocean and a pool by the water

the facilities well maintained and beautiful, and the restaurant and bar were very nice

realize with covid being short staffed can't be helped so just brought our suits and went to the pool/beach/bar

wifi is stable everywhere

little beach for the kids

kids are not allowed in their dinner restaurants, men are not allowed in dinning hall

we did not feel comfortable leaving our kids

swimming pool a plus

very relaxing pool and beach area with good snorkelling and 20 min walk to the city centre with good restaurants

suites turqusa staff was very helpful providing recommendations where to eat, rent a car, make a laundry etc

the private pool, mini

comfortable bed, great balcony, nice pool/chairs, ladders to get in and out of water

really loved the quiet location and the pool and hot tub overlooking the water

amazing free breakfast and food at restaurant

nice rooms, nice breakfast

everything was great, except the spa room should be soundproofed.

the structure in general is very nice and for a couple without kids the fact that the hotel is adults only is a plus

the decor is beautiful and it has its own beach, couple of pools

sometimes the breakfast took quite a long time

i also didn't know how to call for room service, but when i went downstairs, they were always happy to bring it up

the hotel b side) and in shared spaces including the pool deck

the lady who i called for room service was very rude about the situation

breakfast buffet that had everything

had originally booked the cheaper room with pool view, but the room was disappointing and overlooked a roof of an adjacent building

front of the hotel there is a reef nice beach good food free minibar excelent wifi

the gardens and beach front -a natural ocean pool of transparent waters- are beautiful, a paradise, the service outstanding and to the maximum

could have offered more free mini bar items

location was great. water was great. bar is reasonable prices.

we also liked the breakfast buffet and having a dive shop onsite

the kids enjoyed the two pools

breakfast was very nice

was good to have free parking onsite

access, snorkeling equipment for rental, gym, pool, room was large and comfortable

wasn t able to accommodate the rooms being next to each other while i was traveling with my kids

good gym facilities

had a massage in the beautiful spa which was amazing too

the pool and bar on top of the building should stay open late for adults only time

and the pool was not very clean

breakfast was great!

bar closes at 10 and no room service

we were not aware of the wake-up baskets and only opened our door on the way to breakfast to find a basket there

we could never get in the pool because it was usually full of kids

families with kids will really enjoy this place as long as they are willing to go out and enjoy some of the local

brings snacks and order off the menu, does take a while due to only one kitchen

there was no wifi available in the room.

there were always some activities going on for kids and adults

room service could offer a little more.

the resort provided food and drinks at all opportunities, including room service, free mini bar, and coffee bar with even more desserts

the only hiccup was our room service took quite awhile, but that may have just been that particular night as all other

the pool was cold and needs to be heated!

d at breakfast fresh bread too since they bake it in house )

fresh coconuts, special meals, preferred seating, et al aaron - constantly on the move around the pool and quickly by your side to serve awesome beverages manuel - flambeed bananas at the mexican

french canadian group funny but extremely loud in the swimming pool bar during the day

the beach, super beautiful and calm, a nice place to go with kids

they serve breakfast/ lunch / dinner

would be loved to play mini golf during the night

so, next time when i go with kids

i took my kids to the kids club and when i picked them up they were watching youtube

as for the beach and pool

the plancha guy at the breakfast served good omelets

the pool is very small and there is no ocean view

the only restaurant available for breakfast and lunch was the buffet or room service

restaurant, the staff, the sky bar and of course the beach was beautiful

car parking is valet (complimentary)

market side had a lot to offer for breakfast.

adults only, all inclusive, never a need or want going unfulfilled a must stay

breakfast buffet was good at the market cafe, however for lunch/dinner, it would be best eating

i also kinda wish the gym was open 24/7

my 7 year old loved the kids club

very good breakfast and dinner

foosball, pool & air hockey

nice kids pool & nice pool for adults & beach area was

we love kids but in our opinion the time could have been reduced without speakers shouting the hole day

the pool being adjacent to the beach meant you didn't have to

room service acted like we was an inconvenience

the food was bland and i ended up often eating the kids meal options since spaghetti noodles were better than the adult options

the beach is like paradise and there are kayaks for free, organized diving tours, animations for kids and adults with music in the biggest swimming pool and another pool which is more quiet

one only negative thing to say the spa manager is in the wrong place i could suggest for his soul to work in a city like miami beach

nice pool also for families *separate section

the gym and yoga places are

) the gym is a bit small and can use more machines

ud) kids' pool

the pool is small but nice and refreshing

room cleaning every day was good wish the pool looked a little cleaner maybe it was the rain

small shallow pool

center of everything, excellent pool, 20 meters from the ocean. all was ecellent.

ferry right next to you, small pool, smell of mold, everything was always wet.

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

gym was excellent

also there was many people slip on the pool area due to

great pool area, very good restaurants, great staff. nice rooms

know, it didn't have a pool, or a breakfast bar, but the room was spacious, had a balcony, a whole minifridge to fill up

pool/bar terrace was closed

pool was not ready ud83dude22

there was no pool in sight and there is no elevator

pool on the roof was dirty and there was a lot of bird droppings

small pool was shaded so the water was cold

literally has a full kitchen if that's something you need

booked a standard room which was advertised to have a kitchenette however we were advised upon arrival that only superior rooms actually had the

wifi weak at times

the room has a small kitchen with basic cooking utensil

let a guest play boom box like music by the pool till 4am and after

pool

big room, water in the pool was warm, great ac and nice staff.

we asked if we could leave bags and swim in pool in the afternoon as we had a late flight it was no problem until they suddenly said we had to

noticed outside around pool was never cleaned booked through booking

position, cozy room, cleaning, mina at reception & carla at bar (both professionals)

pool is quite small - would be a bit awkward if many people wanted to use it at the same time

smallish pool

couldn’t get a juice at the bar other than orange but the menu had more choice

the bar at the restaurant had watered down liquor

the spa is delightful: the 4 elements massage with hot stones was amazing

the view of the beach! the coconut trees! the pool facing the beach!

hotel with swimming pool and beach

breakfast buffet, house keeping up to par, laundry service great, all services used were great

entertainment team, andrea, chris, and antonio(morning stretch/yoga on the beach, noonish gym in the pool, afternoon zumba and hysterical games as well as terrific evening events)

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

relaxing at the pool and getting in the ocean is great

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, infinity pool looking over the ocean, late night snacks when you

from; room service, breakfast, lunch, pool side service

the bartenders and the waiters and waitresses are so professional

the swimming pool is clean and we had it to ourselves

the wifi wasn't great in the bedroom.

wifi was a bit patchy

bad wifi signal there aren t any electrical outlets near the bed small pool

no wifi in room

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

delicious drinks in the bar :) rooms were quite spacious and comfortable - nothing to complain about

more chairs by the pool.

pool bar is seriously 'cool' - we didn't quite fit the bill but that was no problem - just meant we got

enjoyed the rooftop pool and the amazing views from it

fun pool scene on the roof

watch out for the slippery floor by the pool, when it gets wet!

the people who worked at the bar upstairs by the pool were very nice

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

we loved the pool, it was small but the view is the same as the pictures

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

swimming pool on the roof

and you don't have much choice in food for room service it always the same thing

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

also the fact that there is no bar on the beach for the families and you have to always go to the one at the kids pool

adult only areas still had kids around even though the signs clearly designated the adult area.

i enjoyed the spa and pool activities.

beach is rocky and would be difficult for kids and those unfamiliar with how to navigate rocky waters

the 'state of the art gym' was small and the only indoor bicycle had only one pedal

we loved the private beach with the bar

they also have a nice gym and spa area so you can burn off the calories from their incredible restaurants

ont desk, security, room service) were courteous and helpful

daytime room service from a small menu with reasonable prices

the pool and courtyard are gorgeous

laundry took 36 hours not 24 hours / 2nd lot 24 hours just happened the first went in on a saturday

room service for breakfast very good, tasty and cheap

the bar/restaurant had delicious options and great deals for the drinks (i might or might not have

it's beach front and they have their own bar and restaurant. safe place also.

it would be great to have a swiming pool.

breakfast was good and they provide free deck chairs and towels for the beach

wish it had a pool and the wi-fi can be spotty and some rooms not have wi-fi that functions in the room

no bar on the pool area.

a bit too noisy given the bar and pubs all around the area until late night (you should request one of the

whole experience was wonderful from the rooms to the breakfast to the pool

breakfast

the pool looks a bit dirty, we didn’t use it

having hungry kids in the morning, already fighting je lag hunger, it was not convenient to wait so long until

having hungry kids in the morning, already fighting je lag hunger, it was not convenient to wait so long until

family

my kids loved the little playground right by the breakfast area

beach towels to shower, dealt with some very rude staff, had to leave without showering the kids, it left a very very bad impression on us

friendly staff, restaurant on site, v good wifi quiet, clean comfortable

interruption in wifi

the kids can swim in little pool while you have a drink and or food

no hot water, courtyard noise late at night/early morning, poor wifi service

wifi was spotty.

kids loved it

ich is one block away and modern)

near to everything, very good breakfast, plenty of food. the kids do not pay

the swimming pool on the opposite side is super quiet and beautiful

kids across from us loved it

of course there has been some modernization in that time, such as very good wifi for each room, however the warm and inviting room design, the friendly staff and the overall

the wifi was generally good, but there were a few days where it was unavailable or spotty for a few

the wifi did not work air conditioning is facing directly the bed and cannot be directed elsewere since

duvet shower - great toilets - great staff - helpful and pleasant, we had some trouble with our wifi and ivan, michelle and another staff member all tried to help resolve the issue as quickly as

keep the edges clean, shower curtain finished off with blue ribbon and flower insert, excellent wifi

our room was larger than most- overlooking the pool

times of the swimming pool - had the times the wrong way round: instead of 10

pool shaded all day and water cold

swimming pool was nice

design of the room, the clean white walls had a great vibe to it and the balcony over looked the pool

our room was overlooking the courtyard and pool so it was quiet at night and we slept well in a comfortable bed with a nice comforter

quiet respite around the indoor pool.

on 5th avenue is the main entrance and the end of the street is the beach, full of restaurants, pool super clean, however not crowded

some rooms are small but we have upgraded to a bigger room by the pool which was excellent

we even got a late check out

the big pool was to cold!

2 minutes from the beach and 2 minutes from the main street of shops, restaurants and bars

allowed us an additional 2hr late check out for flight

reasonably priced cocktails with a pool/spa overlooking the ocean

pool closing at 10pm.

size of apartment, very clean, great pool and beautiful gardens

very friendly and helpful staff and excellent access to local extras (gym, restaurant discounts, etc)

the space was good, had a living room and kitchen, lots of nice decorations, comfortable.

the kitchen in the room is very clean and has everything you need

pool was very small