the pool was lovely and it was so nice seeing paloma the dog and cleopatra the cat

bed & no noise at night, nice garden with pool , shared kitchen, free water and also really central but the best

there's a kitchen and fridge for cooking

shared kitchen with toaster oven and fridge for use was

very nice hotel with a beaufiful garden, small pool and kitchen

the kitchen is great (especially the free coffee), pool and hang out areas are also lovely

very helpful manager, nice room mit a/c and hammock, pool area nice and clean

the pool looked great

the kitchen is great (especially the free coffee), pool and hang out areas are also lovely

there s a cheap laundry place around the corner, scooters available to rent on site, and they organise lots

pool bar at night was relaxed

free parking

laundry service ruined my clothes, although when i complained they did compensate me a little

they gave me both early check in and late check out

nice big pool

we booked this hotel with the intention of doing breakfast/lunch and some cocktails in it during the day and

only shampoo and bar soap, no washcloth

breakfast was very good ! the staff is amazing !!! large pool

the reasonably sized pool, surrounded by a bar and snack area, and the amazing beach with its aquarium-like

hotel with the most beautiful swimming pool area and close proximity to the ocean

breakfast buffet was amazing

all work together to scam clients no service at all, food is terrible, they re cleaning the pool during the

busy noisy pool.

drinks at the lobby bar were well mixed, in other places the weren t so great so we always got the from the

is relatively small, there is only one pool that is tiered, and the pool is small

ended up buying an extra room for my teenage kids so we weren't sleeping on top of each other

nice pool very clean good drinks

location and facilities from room, food, bar, pool, beach area.

you get 50% off at the very fun no name bar which is next door & provides food service in the pool area

on the beach/water, close walk from ferry, had a pool bar, close proximity to downtown

helpful and welcoming staff, great free coffee, fine outdoor area with a nice little pool, spacious villa, clean

if you can raise the temp of the pool water a few degrees that would be so wonderful.

a little kitchen with coffee maker and fridge was great

the wifi is free and strong however

toiletries, free drinking water and coffee too in the mornings, wi-fi, lovely pool, open air kitchen as well

nice stuff, parking for scooter, 15 minutes to downtown

the tv didn t connect to wifi or the signal so was useless.

the wifi did not work at all

kitchenette without any equipment - just a sink

great value, great location, and the owners are hilarious and kind. no kitchenette however.

wifi was very important for me and it worked well in the room with no hassles, so that was a

the wifi signal goes on and off.

we chill in the pool yesterday for little bit and it was clean and pleasant

vista should provide towels for their pool. pleasant place. .

liked the king sized beds, the view, the breakfast, having wifi throughout the hotel and the staff were amazing

just a tad noisy with the road but nothing serious. pool is not very attractive but still ok

the air conditioner and wifi are great

the welcoming staff, cleanliness, free bike use, pool with ocean view, spacious rooms, helpful staff

wonderful bar staff and breakfast staff. clean and comfortable room. nice views.

people who want a swimming pool there is one but it is tiny

breakfast was very good service was excellent i would stay anytime

the wifi on 4th floor worked like a champ and i could stream the superbowl

location, outdoor area, breakfast and pool

it was nice having the swimming pool

the pool is big

breakfast was poor and swimming pool not useable

breakfast is serve in a very pleasant area close to the pool and under a palapa

we loved the roof top pool and the breakfast on the roof with view was amazing too

pool was closed for maintenance, which i get it, that happens, but if you have kids, this is not the pool for

definitely a safety issue when traveling with kids and i would recommend replacing with higher rail pool had

water blurry, no one used it not even the kids there

small and the operation of the television set is not straightforward especially if you have young kids who just

colonial - room was a good size kitchen was well equipped for a short stay staff at suites colonial were

we had a clean, comfortable room with a kitchenette, full sized fridge and microwave

dmall kitchen, but no cairs and table

pool was perfect and not crowded

bar across the street was extremely noisy at night but this is not the fault of the hotel as it

wifi was extremely slow

the kitchen is a nice addition if you want to cook something

loved our stay here, we were given an early check in

great staff, good ac and wifi worked well. big kitchen with everything you need.

access to a communal refrigerator and small kitchen was a nice touch

wifi is extremely spotty possibly due to solid concrete structure

clean pool

outdoor pool and view are really beautiful

the community areas in the lobby, around the pool and yard were fun and made it very easy to meet the other

the pool needed some serious attention, paint was peeling very badly

little hotel with a wonderful garden/pool area

nice pool, big room with a big bed, staff agreeded to keep our luggage before the check-in, fast wifi, everything

good pool

wifi and air con worked great

wifi in the room

atmosphere, the room is spacious, there is free water, the wifi was very strong in my room, the kitchen is well

we didn't have wifi throughout our stay

the rooftop pool is just awesome for sunsets

was a water pool inside the room, i told them in the morning to dry it, in the night was still there

one fire worked in the gas stove in our small kitchen (not a big deal for us)

- there is no parking, they have a super small area on the street but everyone can park there and there is no

no parking, had to find street parking. can get tough during busy daytime hours.

the pool area was nice and relaxing

the outside area is inviting and the pool area is perfect to rest

wifi was fast and reliable

soft beds, cool air conditioning, and good wifi

everything: location, the swimming pool, staff and breakfast

the pool was perfect and breakfast was an amazing bonus

good wifi and smart tv in the room

room next to a cool little pool

she let us do an early check in and gave us a bathroom to change after we had checked out

dirty pool, tv not working, bathroom was gross, room smelled.

terrible wifi

overall was a great location and the pool was absolutely fabulous

nice pool

the breakfast

breakfast was good and there was fruit and toast available for vegans

pool was very nice and they even book you a scooter if you ask

breakfast not included. no pool.

the bar was a little bit expensive but i think they were consistent with cozumel prices

also we only had room service once we explicitly asked for it

we also enjoyed the pool table

attention to detail, the bar area, breakfast area, roof top with view and pool, the privacy getting in and out

location is somewhat close to center, some staff members are helpful. parking space available.

room service

i didn t use the bar or restaurant so cannot comment on them

gardens and pool area are lovely and very well kept

the pool was clean and nice to relax in

small pool and beautiful grounds are quiet and relaxing

be prepared however to hear music at night from the restaurant upstairs and beach bar in front

renting scooters and laundry service all worked effortlesly

staff are friendly and the private pool was great

staff, amazing rooms, early check in available and free upgrade in a bigger room

small, enclosed parking garage (they open and close gate for you) with enough room for 5 to 6 cars only

pool and restaurant

wifi wasn t super reliable. would have liked a bigger food menu.

this was my first time here and had no idea it was two separate entities lil frustrated with pool and restaurant

the terrace pool and bar was the perfect spot for a morning coffee looking out over the turquoise ocean or

wifi too slow in all hotel

del mar hit our expectations, kitchen and divin succeeded

pedestrian bridge made me feel safer with children crossing from the beach to the pool side

the facilities well maintained and beautiful, and the restaurant and bar were very nice

grounds are really pretty with a cool little bridge to the ocean and a pool by the water

utilized the hotel laundry service once and it worked great

realize with covid being short staffed can't be helped so just brought our suits and went to the pool/beach/bar

infinity pool with swim up bar is just what anyone needs to relax

and reused - blue towels were old and smelly - beds old and from plastic - no yoga mat in the gym - very limited

the spa services exceeded our expectations and the staff members were knowledgeable and very talented

kids are not allowed in their dinner restaurants, men are not allowed in dinning hall (breakfast,

great pool and sun lounger area and steps straight down into the sea for snorkelling

the kitchen was stocked with everything we needed and the rooms were clean and nicely decorated

there is free parking outside if you have a hire car, and the pool and easy access to brilliant snorkelling

suites turqusa staff was very helpful providing recommendations where to eat, rent a car, make a laundry etc

our apartment was lovely, with two terraces looking onto the garden with pool and the sea behind

for money: pool bar drinks poorly made and expensive, food was acceptable, breakfast little variety, pool area

i loved the pool area and relaxation areas.

kitchen was convenient but there were hardly any cooking pans

staff were extremely helpful and the facilities were clean. also, the wifi was extremely fast.

bar closed at 6pm but we did have a fridge in our room so we could chill our own beers

fully stocked mini bar with iron and board, complimentary shower gels, hairdryers and the hotel provides a

our stay we rented a scooter, which was stolen at the parking lot at the hotel

there are plenty of places to sit, multiple pools, hot tub, places to enter the sea to snorkel, a couple of

the service was a mess: not a single drop of water in the room, no room service, very bad attention when checking

the internet was really bad to non existent. even with wifi.

minimum parking

limiting four guests in a room with two double beds posed an inconvenience for families with two kids

the view, breakfast, and location was excellent! jesus is awesome help & very kind!

but, if i was to make one suggestion i'd suggest having rooms with a bar fridge for extended stays would be

the included breakfast exceeded my expectations and the staff was incredible

also, a beautiful fitness gym that is top quality

the beach, parking and room size.

breakfast buffet that had everything

the spa is wonderful

the staff - from the front desk to hospitality, the spa and housekeeping were outstanding

we could never get in the pool because it was usually full of kids

air conditioning turns on by itself i also wasn't too happy about that they told us we had 24h room service at

fiesta americana pool was closed and we were not

grounds, the pool, some hotel tour's, most of the staff

the pool at the explorian needs a lot of work, it is supposed to be an infinity pool and needed about 8

fab pool

pool was in front of the beach (good!) but on the smaller side.

we stressed a bit with the kids and beach towels/keys because of very high fees for losing anything

if i had to dig deep, i might ask for a few more vegetarian options at the beach bar for my super picky husband

wifi didn't work well.

room was just right for our family of 4 (kids 17, 14)

the resort provided food and drinks at all opportunities, including room service, free mini bar, and coffee

breakfast buffet and the fish were my favorite foods

fresh coconuts, special meals, preferred seating, et al aaron - constantly on the move around the pool and

location, staff, great food. spa was amazing and games around pool were fun.

pool, beach, bedrooms, gym etc

had a massage in the beautiful spa which was amazing too

the room temperature of the gym is very cold

(7) main restaurant food arrived cold/ luke warm - constantly (8) room service inconsistent / cold food arrived

the beach was amazing, loved snorkeling with my kids

was no wifi in the rooms but they have smart tvs which doesn t make sense

there was no wifi available in the room.

food is not great stick with the chilaquiles for breakfast and the chicken tacos for the rest of the day

the antigen testing was bad because we wanted to use a different clinic than the hotel spa for mouth swab

i didn't like they didn't have a wifi connection in the rooms

the mini golf course is dilapidated

the breakfast buffet was good. the pastor tacos were amazing

french canadian group funny but extremely loud in the swimming pool bar during the day

my kids are 12 and loved it here

so, next time when i go with kids

we loved the pool and beach- all the staff was very accommodating

the only restaurant available for breakfast and lunch was the buffet or room service

the pool is very small and there is no ocean view

spa expensive

also kudos to the pool bartender (cristian)

staff, room, comfort, beach and pool

no speakers, no laundry carts, only noisy birds enjoying the morning light the beach is groomed every

room service and housekeeping also deserve to be mentioned always on time with impeccable

breakfast buffet was good at the market cafe, however for lunch/dinner, it would be best eating

spa hot tub needs to be at 104 degrees

oh and the wifi never works

my 7 year old loved the kids club

water park is mostly just the slides everything else is not working

facilities especially if you have kids

the layout is incredible. it has a place for kids to play, a place for adults, beach access.

the kids thought they were in paradise and they loved the staff

no wifi included

we love kids but in our opinion the time could have been reduced without speakers shouting the hole day

complementary wifi

the kids thought they were in paradise and they loved the staff

beach bar was great, the coffe place

we barely saw a bartender in the swim up bar behind su casa

main reason i chose palmaia was because it was closer to playa del carmen, it was very kids friendly and also

my kids are delighted to go to awen, the kids club, where ceci & pato made magic with them: treasury

dj on the beach (very cool sunset sessions), even kids enjoyed dancing on the beach

the staff, everyone is super helpful and friendly my kids had a blast the beach is

staffs are so friendly and helpful, good activities for kids, a good show every night, zumba, good vibes and

if you have kids and want to plant yourself with a beverage and watch them in shade, it's perfect

if you have kids and want to plant yourself with a beverage and watch them in shade, it's perfect

free wifi is really slow and horrible. the drinks at the bar are impossibly sweet.

gym was excellent

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

pool was dirty

center of everything, excellent pool, 20 meters from the ocean. all was ecellent.

small shallow pool

room cleaning every day was good wish the pool looked a little cleaner maybe it was the rain

the pool is small but nice and refreshing

also, this is not adults only, and the rooftop facilities are closed down

was a pool to use, located across the street at a partner hotel, but i would not recommend using it, it

the pool is at the front hotel

everywhere, patio door very difficult to open, satellite tv kept disconnecting and reconnecting, wifi very slow

know, it didn't have a pool, or a breakfast bar, but the room was spacious, had a balcony, a whole minifridge

at the ocean and eating breakfast from the breakfast buffet is great

breakfast was great

room service, staff, restaurants, facilities looked elegant, all you can drink and eat, beach side

attention, authentic brand drinks, service, room service, tub in room, beautiful clean beach, the peace being

friendly staff, beautiful beach and ocean, high quality beverages, ease of access, aqua gym, the concierge

no shampoo and no beach towels offered. had to ask for wifi password not supplied in room.

small pool was shaded so the water was cold

location directly on the beach what more can you ask for clean swimming pool food and so much more ud83cudfd6

right in front of the beach. staff always friendly. room with kitchen. great value.

everybody was nice and i was very happy with the wifi reception

- so it would be nicer to have staff available to assist immediately early in the morning in the parking lot

wifi sometimes did not run fast in our room

the breakfast was also tasty and the pool wasn t too crowded

there were no prawns :/ could invest more in the gym

was a lack of activities for kids and adults during our stay - even though they were advertised

let a guest play boom box like music by the pool till 4am and after

noticed outside around pool was never cleaned booked through booking

pool

we asked if we could leave bags and swim in pool in the afternoon as we had a late flight it was no problem

big room, water in the pool was warm, great ac and nice staff.

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you

breakfast, lunch and dinner - a very large selection and very tasty

restaurant and bar staff were all extremely polite, helpful and attentive

several pools

that there is no bar on the beach for the families and you have to always go to the one at the kids pool

4 days no butter available at breakfast botched previous repair to balcony door, with

room service great

overall is very fun for people who want to have fun but also have kids!

guests (this isn't a negative, just an observation), we were hoping for more english speaking kids for our kids

the pool was small and the whirlpool wasn t hot

the pool is small, not enough room to put chairs to lounge, but then who needs pool when you have huge

breakfast was average (eggs were cooked to perfection), shame that bar service stops so early but plenty of

pool is quite small - would be a bit awkward if many people wanted to use it at the same time

the bar at the restaurant had watered down liquor

wifi doesn t work well in the room room on top floor is pretty hot and ac doesn t cool well you

concepcion in the breakfast buffet was very nice and polite as was the girl in the egg station

the pool area was really nice too

nice small resort we felt like we had the pool & beach to ourselves

enjoyed the live music in the evening and the aqua gym

we enjoyed the pool

the bathroom was in need of a refresh. wifi was not great.

the swimming pool is clean and we had it to ourselves

calm and quiet, nice little swimming pool, close to everything

the staff were friendly and welcoming, the rooms were spotlessly clean, and the wifi worked well throughout

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

good room with fast wifi

staff; comfortable clean rooms; perfect location; easy, safe parking; a/c-tv-wifi all top tier; good showers

the rooftop pool is small, so you can t really swim, but it s open 24/7 and could be refreshing if needed

small pool on the roof with some shade and chairs to relax, wifi

great views from the rooftop and bar

the rooms are amazing, staff is great for anything you need. cool pool

pool bar is seriously 'cool' - we didn't quite fit the bill but that was no problem - just meant we got

the people who worked at the bar upstairs by the pool were very nice

further the hotel's highlights are definitelly the rooftop pool and location

was zero wifi in my room ( #1)

no wifi in the room, too loud outside, felt unsafe, mould everywhere

there isn t a lot of beach front so you are limited to the pool, but the pool was very nice.

for an adults-only, i give it a 8/10

the amenities offered by the hotel are decent which is a pool, restaurants, cafe, gym, food market, and spa

and next day when i was checking out they told me i could stay in the hotel until 5pm and use the spa for shower

cabanas and pool chairs could be more evenly distributed around the pool--there were only cabanas by the end

room service breakfast menu

of the staff(front desk, security, room service) were courteous and helpful

ocean view was awesome and the rooms were really nice and clean, especially the kitchen was great cause we had

+ comfy beds + complimentary breakfast + wifi +a/c + we really enjoyed our stay

room service for breakfast very good, tasty and cheap

wish it had a pool and the wi-fi can be spotty and some rooms not have wi-fi that functions in the room

breakfast started at 8:00 am

breakfast wast good wouldnt say over the top but good

spotty wifi

the bar/restaurant had delicious options and great deals for the drinks (i might or might not have

we liked the pool with the iguanas

booked triple room wasn t made and it was very noisy at night, our room was right next to the pool and people

little hotel with rooftop pool and bar area

whole experience was wonderful from the rooms to the breakfast to the pool

pool area was not very inviting

elevator no sheets to cover no room service( room was not cleaned) breakfast was 0/10 no help to take our bags

wifi we didn t even use because our us phone plans worked and you had to agree to give all your

located on the beach, in the morning you can have breakfast with a sound of waves and view at the sea

great breakfast

mind that there s little to no space for parking in the hotel or neighborhood

wifi was good and breakfast was served at the beach by very attentive waiters

wifi conection is not so good.

good wifi

i really like the look of the building with plenty flowers and pool

wifi was spotty.

wifi in the room was awful

breakfast must be had at the bar of another hotel 10 minutes from

kids running around the pool and very noisy after 9:30 pm and before 9 am

and room service were excellent

really comfortable and good working wifi, easy to do video calls

provide further information, not even the hotel, that the sea around the yucatan is polluted with golf tangles

each apartment is well-equipped with amenities such as a kitchen, clean drinking water dispenser, bluetooth

near to everything, very good breakfast, plenty of food. the kids do not pay

duvet shower - great toilets - great staff - helpful and pleasant, we had some trouble with our wifi and ivan,

the wifi works amazing because each room has a modem

of course there has been some modernization in that time, such as very good wifi for each room, however the

keep the edges clean, shower curtain finished off with blue ribbon and flower insert, excellent wifi

the wifi was generally good, but there were a few days where it was unavailable or spotty for a few

times of the swimming pool - had the times the wrong way round: instead of 10

that the pool is around 6ft deep in all areas so not great if you re not a super confident swimmer

pool shaded all day and water cold

employees at the reception desk are very friendly. indoor swimming pool a +

our room was larger than most- overlooking the pool

location, nice fashioned rooms, good wifi, the nicest staff ever

wifi was great

we even got a late check out

/pool area needs some work. the boards need staining and need to be secured better.

the room was very clean and comfortable and the garden and pool were beautiful

no curtains for the huge windows peaking through the living room and kitchen.

the big pool was to cold!

top pool and bar has fantastic sea view

big rooms ,in each room there was wifi

were ants in the kitchen and bedroom

very rude, no free wifi as advertise, you get charged 5% for using your credit card this is not posted on web

the pools that run through the courtyard

i loved all the plants in the pool area

pool hours.

the condo was big with all the required comforts, including two big tvs and all the kitchen appliances

the very little width of the parking lot entrance. suv doesn't fit