cluding a band aid'gross)

lovely pool for the kids

lovely pool for the kids

activities to keep the kids busy

there were long waits for the water shuttle and not enough room on the first boat, but overall we appreciated that service

husbands wifi wouldn't connect

hurricane closed pool and room service! housekeeping burnt armani shirt.

all staff welcoming, friendly and great with the kids

kids loved the evening pool session and movie night

the pool area and the activities were fabulous and kept both the adults and kids entertained

parking lot was bad

noisy bathroom door and air conditioner in the apartment and room service crew without mask

think there should be more choices like bacon, waffles also they ran out of reg milk for the kids and wheat bread should also offer apple

was a little noisy in the morning, but it's understandable - all the kids are going for breakfast and want to go to the parks

got an early check in with no issues

the breakfast and the bar were very nice as well

wish there could have been room service for a 5 day stay

wifi was $10/day

the gym needs more mirrors. having to share with other guests is a nuisance

they are dog friendly which was good but get ready for the 75 dollar pet fee

shuttle never came

00 a day parking charge

the pool.

gunshots and more gunshots in the parking lot at 10:30p on friday 7/10

attentive friendly breakfast was terrific great exprience hotel excellent location to universal

the walk was about 15 to 20 minutes but way more enjoyable than waiting for a shuttle

shower turned the entire bathroom into a mini pool

there was no shuttle to or from the airport.

pool was out of action until last day.

the shuttle's fill up very quickly!

the staff were exceptionally friendly, the breakfast was delicious, and the kitchen in our room was fully equipped with everything we needed to cook

need larger trash can under sink in kitchen

all of hyatt house staff was excellent from arrival staff, cleaning staff, and the kitchen staff

full breakfast bar with many tasty options daily

would have like a room option with the bunk beds and a kitchenette area

front desk was great they offered us a bottled water when we took the shuttle

the breakfast buffet was worth every penny

shuttle buses to universal studios and breakfast.

walks are paper thin i could hear the people in the next room very room was near elevator and gym and was noisy ac was also too loud only complaint is was not easy to get a good

gym was good, location was convenient, and room was comfy

laundry room was easy to use

hot tub and pool area

fitness center needs a upgrade, it has two treadmills but only one works, it has one bike but

i appreciated the comfortable king-sized bed, mini fridge, coffee maker, and even the wet bar setup

i liked that it had a pool and that they had a free shuttle service to the theme parks.

our room was very big and had plenty of room for my husband, myself, and four kids.

bar should be a bit more clear for non dairy items for coffee

the pool was not in service or usable during our stay

kitchen staff for the complementary breakfast, that guy doing the cleaning

breakfast was delicious, and kids said it was the best hotel food they had ever had

waffles were great! laundry on site. staff was super nice. room was large.

i did not use the spa so i can not say

great to go breakfast! very clean and comfortable.

i didn’t use the gym but did pass it a few times

door got lock, i call front desk and they didn't have maintenance to fix it, i did use the laundry room and the dryer wasn't working i call the front desk again and the lady that was on

free gym for guests

staff, clean room, comfortable beds, smooth check in/out, decent breakfast, simple and clean pool area, and excellent price

laundry machines available on each floor, well maintained area

were multiple groups of schools staying there which lead to complete chaos during the meal - the kids were rude

the gym and other amenities are also well-maintained

this with free parking make the stay at the hampton inn closest to universal, very conviniant

overall, a good value for a family with young kids

breakfast buffet, clean. staff were kind, let me do early check in

the comfortable bed, the complimentary breakfast, the comfort of the room. we love hampton inn,

it was 8am on our check out day and the room service already knocked on our door to clean it.

the included breakfast was great and there was a good selection

great pool.

breakfast was great, it was clean, free shuttle to universal & free parking

they have a laundry available for $4 ($2 the washer and then $2 for the dryer)

breakfast was a 50/50 and our shower leaked all throughout the stay

great location, good breakfast, nice clean rooms

king size bed fit my husband and two kids so that was nice

gym was was worse than way cheaper hotel chains. expected better facilities for a wingate chain.

there need to get their children under control we stayed 4 floor hoping for quite didn't happen kids running up and down the halls bouncing off the walls it sounded like

close to universal, great staff & my kids enjoyed the breakfast.

hotel to the parks was surprisingly beautiful, and the free water taxi was a huge hit with our kids such a fun and relaxing way to travel

made several requests like early check in and late check out and location of room

taking water bottles and fruits out of the gym for the theme parks

location and use of water taxis, early check in to use the bag storage and get passes into the park

of some of the consierge staff & ghe reception staff , while checking in they said i can t have early check in so they will sent a mail that my room is ready & till 10,30 pm they didn sent it ,

(close availability of i-ride stop #2) close shopping options, restaurants, cleanliness, laundry convenience, delivery of packages, kitchenette, comfortable rooms

i like everything about this place, great hot fresh breakfast ud83dude0b ud83dude0d

did not use the pool and gym but they look clean and managed well

location, staff, nice breakfast, amazing room

my room was quite big with a very well equipped kitchen/kitchenette, large bathroom and a very nice view

the pool/ bar area was peaceful and beautiful

very convenient location for universal studios. has a shuttle to certain locations.

the tiki bar was amazing, and the drinks were even more amazing

pool

shuttle to/from universal city walk

people partying by pool at 2:00 am

shuttle ran at limited schedule times

pool is amazing and the staff were really great

check shuttle time as well

the breakfast sucks sorry

gym equipments need some maintenance,

the shower in the bathroom was amazing, the little kitchen area was top notch and the overall style of the room was very beautiful

there's a tiny gym with a few weights you can use, definitely better than nothing, and should help you get your

hotel is amazing…from breakfast in the morning til laundry at night

the gym seemed fairly well stocked and they had a great setup for breakfast during covid

very clean , modern and sleek. lovely cafe area and lobby. the gym was also very nice.

very clean. good value. nice pool and gym . close access to universal and other amenities.

the on site laundry was really helpful as well

the pool and gym were nice and clean as well

pick and choose when they wanna let you do late check out

nice decoration, room is big, wifi works well, the stuff is very nice and welcoming.

i loved the boat taxi, the fact that there was a laundry room and the gym was awesome, with everything you could need

the room service was wonderful! the staff were friendly and knowledgeable.

wifi was terrible

pool area and slide were fun-- rooms were nice

and the cleaning staff didn't clean while between our days and then i had late check out but they came in and threw all of my snack and groceries away that were for the rest

i love this hotel. the location, the amentities, the pool everything! everything!!!

we checked out the bowling alley and gym but didn’t fit them in

location and pools

the pools at the hotel were like another park in itself

also loved that it had a guest laundry

the location. and the shuttles and the heated pool

-modern hotel -great views -could always get a sunbed in peak season july/august -well equipped gym -good heating facilities for food -informal dining options -pan asian fusion food on the

bar 17 had crispy brussels sprouts, and they were not edible, it tasted like a salt lick

presented rooms we had a deluxe room with panoramic views of volcano bay good food courts great pool and hotel gets you straight in to volcano bay just a walk through hotel pool early admission

to international drive, you can take lynx bus or i-ride, there's a bus stop near congo river mini golf, there's a dennys restaurant outside the hotel

our rooms were cleaned spotlessly every morning, there's a nice pool, and a great free daily breakfast with fresh waffles, toast, juices, muffins, yoghurt, etc

breakfast was sufficient, the kids

the location was good. mini golf across the street. short drive to food.

carpets were old and dirty looking

why aren't more guests in the pool?

location, staff, room is huge, laundry area

the laundry area was really bad. just 2 machines and one of them not working.

the pool and just in general it was nice and quiet and the staff was nice too

booking and no one told us that is was going on, went there as a gift for my birthday with my kids

they had a happy hour at the pool bar and were walking distance to 7/11 and some restaurants

the bar was outside which was a little disappointing (we were there when it was 30 degrees)

location and free shuttle to universal.

but jason ( i think was his name) from the bar and restaurant, made the best wings and the pizza smelled so good

with the hotel they didn't give free breakfast they gave me 4 drink vouchers for pool bar with my kids

kids liked going down to the restaurant for breakfast

it was also very clean, and there’s a convenient laundry on the floor

the pool area was clean and very inviting, the location was excellent, all good dining choices within a

initially let them know that we needed early check in and although they didn't have anything available when we did check in, it was less

an amazing location, clean premises, very good bar and food court, gym and pool.

the pool, it's too shallow. i know it's for families and their kids.

use better kitchen plates and utensils

laundry on more levels

are clean , shuttle buses come every 15 minutes , laundry rooms are available with many washing machines and dryers and pool are nice and stays till

there seemed to be no air conditioning in the gym which was uncomfortable

great wifi, staff, location, clean.

best breakfast buffet in town (family loves the variety), great gym facilities & both adult and kids pools (+) breakfast was so good, the kids loved the mickey mouse waffles (+) fresh hot waffles were a hit for the kids (-)this hotel because of the outdoor jacuzzi which actually turned out to be a kids pool (-)to flush the toilet but upon checking there was no pee each time and first time thought the kids had an accident i wash the floor with detergent but the next day around the same time i (+)hurricane it's on the way here and i can't explain how comfortable everyone makes me feel and my kids (-)maybe more activities on property for kids (-) your kids will love it, but me and my husband couldn t even enjoy the coffee and looked to have (+)breakfast, kids love the pool, we found a water bug in the pool and somebody help us promptly and give me kids

the slow wifi speed and loud party at the pool heard around 11pm.

parking was difficult late at night

wifi was awful, it s the only thing we has issues with

wish they had breakfast and an indoor pool gym

i also noticed the pool tables were no longer there i would suggest to replace them

the pool and gym facilities were good

they do not have any info on where the ice machines are located (not on every floor) or the gym

theres was laundry ,and also a good mini market

the facilities where not in operation for guess like the gym the pool etc.

95 per adult, kids 9 and younger free

the pool was nice, free breakfast for the kids, & the staff was nice.

the place is clean and comfortable, easy access to gym and convenient store

great staff. bar finally reopened.

breakfast short of protein

to use the safe is a bit bad and $25 to use the gym is a bit much however this will not stop us from returning next year

the pool was very clean and it was nice sitting and

hot tub and view were amazing and my kids enjoyed the pool it was a wee bit cold for my liking

breakfast was vey underwhelming

love having a full sized fridge, and a real kitchen with wares and cutlery

it had two beds, sofa sleeper and full kitchen

i loved the large walk in shower and full kitchen

the kitchen was perfect

plenty of room for 4 adults ( parents + older kids)

great pizza and other meals available at affordable prices and good quality also available as room service

sometimes is hard to find a parking

i had to resign in to wifi every day

laundry room was being redone so we could not do laundry. should be fixed soon

laundry a bit hidden.

not even orange juice for the kids

pool don’t face main road. but still a great property.

the staff were unhelpful considering that the only two staff members were two kids and every answer i got was either “i don’t know”, “we don’t have that” or

- 100/10 room - 10000/10 breakfast - 100/10 staff - 10000/10

it had roku tv for my kids

the pool was my sons favorite

facilities are good, including pool and laundry room

room is a bit cramp, the small kitchen does not have plumbing, and the ac needs a bit of work

the machines were old, the area was open, and i did not feel comfortable enough to do laundry on the premises

laundry (5 dollars incl

very friendly staff, clean room and a very good breakfast make for an enjoyable stay.

very clean very close to universal great breakfast good choice of hotels

the breakfast was gross but it waa free so can't really complain.

pool was a little dirty so we didn't swim

was god as expected, visited theire tiny gym in the am for my exercise, used tredmill and some equipment

hot tub and pool are open in december

that has been so bad with kids

eggs were good. beds were comfortable. it was nice having laundry facilities on our floor.

the pool was closed

staff take extra money when i putted my box in the luggage store and extra money for 30 minutes late check

breakfast could be better and the refrigerator could be bigger

no fresh fruit at breakfast :-(

also the pool area could have more furniture

great value for money. look recently renovated. convenient access. pool.

breakfast. no sausage no scrambled eggs only cold boiled eggs.

very friendly outdoor pool and hot tub excellent breakfast

hotel is super clean, breakfast is great, the pool was nice, the staff was friendly, it was

love it! nice staff, clean rooms , nice breakfast and very close to universal studios

also the pool and jacuzzi were excellent

my kids enjoyed the pool

pool was clean

no laundry room. felt cleanliness could have been better i.e. stains on pillows and towels.

no laundry room no gym

were pleased with the location but had a problem with the shuttle service that transports to universal

continental breakfast was poor

very easy drive to universal studios pool and tiki bar open late very clean and pleasant looking

free shuttle to the park and safe

hotel was beautiful and the pool and hot tub were fantastic

very clean...nice pool and gym.

just wished the gym was cooler

into the elevator without having to wait long and we could also quickly grab something to eat for breakfast

facility laundry room is organized

great location, staff was warm and friendly. breakfast was great

we appreciated that there was a laundry room and it was available until midnight

excellent facilities and staff. gym was spotless.

hotel staff so very nice. pool was great.

the bar soap for this hotel is horrible

laundry location and available use.

pool and gym and acade great and how close to universal studios

laundry vending machine was defective

for an early check in on booking

early and found there was an issue with the amended booking and only one of two nights was showing

the pool is very nice, you will have a lot of kids and families on the pool but they were not overwhelming

evening kick back was great/pool good/staff very helpful/price for value

even a little business center where i can catch up on work and workout at the gym

amenities- swimming pool, gym, laundry room, disney tours kiosk, etc.

none of the trash can had liners in them, the sink in the kitchen didnt drain properly either

the bed was very comfortable and i love the family suite! the kids love having their own t.v.!

i had to park my vehicle around the corner of the hotel in a vacant parking lot of a bar and grill that was vacant

wish the hot tub was not removed and wish the drinks at the bar were made better

save your money on room service.

laundry was closed

room service menu doesn t offer much variety outside of

location amd room service were great

breakfast buffet was amazing

my kids had the breakfast and they really enjoyed it

the hot tub,pool side bar,and pool was everything

free parking and good location. shuttle buses to attractions.

pool was heated through day and night we loved it!

the tv is very old. there is no shuttle to epic universe

parking was a little packed some nights but it wouldn t deter me from staying in the future

it was clean and nice. i love the room service and amenities.

$1 then turn her back and don t pay attention to us , then i said we already tap the card

husband was looking for a pad of paper, pen, and bar of soap in the room

they had a free shuttle service to the parks and the staff was very accommodating

the laundry room didn’t have change machine and credit card part didn’t work.

property offers so many facilities like laundry machines, pools, and they’re conveniently located away from great places to eat at

dryer machine wouldn't dry my laundry for $2

is no pool and there is no gym or and place within the hotel grounds to get anything to eat

there is a nice pool and, the onsite restaurant has excellent food

whilst the kitchen had cooking facilities, there were only cutlery, crockery and seating at the dinner table

the pool and spa were spotless

the room was dated and the gym facilities were lacking weights

there is a laundry room outside of the room nearby for use by guests, a great added feature

wonderful kitchen as well

the bar was closed until 4pm.

bar helios drinks are good but food massively overpriced for what it is $22 for 2 bite size

the pool and pool bar were very nice also

the pool was great and rooms

hotel exceeded our expectations and we had 2 of the best meals of our 3 week stay at the hotel in bar helios and flora

within walking distance right across from icon park and then right next to pirates cove mini golf

great breakfast selection

the gym was also tiny (3 treadmills and a universal trainer)

my kids loved the continental breakfast.

plenty of restaurant options across the road - even a popular crazy golf course next to the hotel

we loved the pool. the rooms were very clean. loved the location of the hotel

kids liked tv-channels

pool accessible

we stayed in a ground floor room next to the pool with an outside seating area, which was great

excellent pool and very clean rooms/bathroom!

there were kids in the parking lot checking handles on the cars , trying to open them, a security guy seems

there was a family with kids partying all night their room

there were kids in the parking lot checking handles on the cars , trying to open them, a security guy seems

i can’t forget the breakfast buffet every morning

always need is a microwave and i think its really important for every parents who travel with kids

pool and the hot tub were great, love the fact that the pool is also heated :) and bar and grill access also pool towels on site is a plus

wife and kids love

good takeaway & bar menu, reasonably priced too

not enough parking

laundry facilities very nice and

my kids love the pool but it was small for them. as for me it was refreshing.

very small gym not rich breakfast

dirty sheets upon arrival, broken elevators, hours of facilities being open, phone not working, laundry not working, loud guests, the price, the overcharges for things i didn t use, terrible

the small kitchen was nice to have, as well as the sectional couch

comfy bead, good selection at breakfast & when we asked for a late check out it was no problem at all

ideal location and lovely pool, perfect for kids.

breakfast was good

the breakfast was great, and the traffic was convenient.

pool is kinda small, the kids area at the pool is also pretty small and had leaves floating around it but it wasn’t really

great place if travel with kids or alone

staff were super polite and caring and the breakfast was amazing

staff went the extra mile and allowed an early check in

one suggestion to turn the pool into a heated pool.

the kids love breakfast and they were able to make their own mini waffles.

decent pool

best part how close it is and how often shuttle bus travels to parks

the hotel offers free shuttles to the parks that run frequently, which made everything super easy

staff on the bar and desk were excellent and enthusiastic

the pool is amazing — very large, with lifeguards, and a bar right there for drinks

coffee shop & bar not available, as after checking in @1:30am there was no place to buy water for family as the

employees at service desk we ask for a early check in they told us okey when we got there the lady just looked at me when i told her she

with children amenities such as a playground and game room to keep kids happy and

location, size of room, very lenient and accommodating staff like the fact that i requested late check out and highest floor available and was given it with no issues and i was not woken up

maintained property, pet friendly with reasonable daily pet fee

it has multiple pools and a good restaurant and bar on site

the golf course, the pool, the staff and the food!

dated rooms spa nothing worked

the golf course top, the pool area lovely, excellent restaurant with good food and great service

golf, pro shop and all facilities are of hight standards

i had one of the young men at the bag drop, roger from philadelphia, ask me about my round of golf when completed by calling my name

my experience the bar and restaurant areas are not really lively

shuttle buses to all the parks also save a fortune in ubers

great location. great value. shuttle buses to parks were brilliant. also get early park entry !

lobby bar area lacks atmosphere and identity, not a place to reflect after a busy day.

the pool is huge

breakfast is over by 9 where most places it’s 10

pool, breakfast, location, gym, fridge, laundry.

great breakfast

the pool area was a little on the smaller side, hanging out there with the kiddos was not ideal

breakfast was amazing

internet was not working the weekend we were there, made it difficlut to stream movies for the kids since we had to rely on what was on tv for them

the wifi is always disconnected. one midnight i was annoyed by noise for no reason.

there was also a strange fake baby expo that my kids had to witness

good air conditioned gym

no room service available one day complimentary wi-fi in room