was rude, hotel was dirty, pool was not usable because it was too cold

room service from the restaurant

wifi was very weak in the room and there were times i could not connect.

wifi was very bad, no pool, no breakfast.

paid for the spa bath and the bath didn t work

the room was great with the spa bath

breakfast ( be there before 8 or limited options) we had first floor which was a bonus and laundry on

the shuttle rides to airport and downtown were so convenient and

had a kitchenette with a stove, but there were no utensils or any plates so we couldn't use the

room, breakfast was sufficient, staff excellent

was also out of commission (another reason we chose this property) and 1/2 the equipment t in the gym did not work ud83dude1f very disappointed with amenities… staff was nice though

and only one washer working for laundry

juice machine needs to be cleaned it had a funny taste and coffee for breakfast was too watered

nice to have breakfast in the morning

i booked a room with a kitchen and never received it

the staff at the time was nice, and they do have a laundry in unit which wasn't expensive

laundry took much more than the stated price

attention, no breakfast is not shown in the booking application, the wifi does not work, no room service, fights all the time in the hotel and outside the hotel

breakfast not included

everything else was extremely good. they even discounted the pet fee for 2 pets.

facilities, comfortable room, nice little coffee shop for the morning, and a pretty bar for a

updated appliance, close to egan convention center , continental breakfast

used cell phone data

shower was missing a shelf to put a razor on and a bar for ladies to rest a foot on

room service forgot napkins

location and friendliness of staff. gym and pool too

the costs. no parking. pool was down the 1st day.

and the spa has plants growing in it

the pool & fitness center

the bathtub didnt even ever fill up with hot water we didnt have a menu in our room for room service

poor breakfast for vegetarians small gym for a sheraton poor value for money

the bar drinks were expensive - at least the two i ordered were

the breakfast was good. the dinner selection was limited and in the bar area.

excellent breakfast and served early so we could catch the train on time.

spa was closed

loved the pool and spa facilities--great lap pool and sauna

the pool and room service!

more than one bar of soap

nice view good gym efficient sttaff

was good - the pizzas for the kids were a bit lacking though

the bed was very nice, large flat screen television, kitchenette with keurig was a nice touch

pool wasn’t available in captain cook hotel (under maintenance)

for some than others) – but the big surprise was the complimentary access to a full fitness and spa club just across the street, which really made our stay much better

no pool on site

the access to gym and sauna services was great

good location & central to downtown anchorage & train station nice bar & restaurant

food service in the bar area was very slow!

great location, central to downtown anchorage, new and well appointed. good bar staff.

can't wait for breakfast or to be served again

breakfast included, laundry machines available, pets welcomed, free shuttle to the airport, large rooms with separate

are a bit worn out, noise air conditioning and no room service or restaurante

the breakfast are delicious and healthy

very good location parking is free and very convenient front desk was very helpful

also there is no coffee bar available in the hotel, the closest is across the street

there was a separate library with a pool table and our family of four was really able to relax with a game of pool

great breakfast

excellent property with a great breakfast

very fun and cute hotel, loved the library with the pool table and the gym.

the shuttle service is very limited, it stops running at 3.

on their shuttle to take us to the airport and an employee called in sick so the shuttle was not available

a shuttle that picks up for sightseeing from the city

didn't use the kitchen facilities, but did walk through.

obviously you have to have a room here because the laundry door locks and your room key opens it

liked the laundry was great but i did put to much soap in the machine

gym

the breakfast was delicious and the pool/hot tub area was great

they were renovating the pool and gym so it was not the best time to come here.

pool was under maintenance

shuttle service

it felt cold, the pool was closed, the floor wasn't vacuumed good. the lights flickered.

we enjoyed the pool

was under the impression breakfast was free, it is for children under 5

the pool and hot tub were nice, and the breakfast was hot and ready

boxed cold breakfast

were great, kitchen, rain shower, sofa, big bed, pool,view of mntn, nice variety at breakfast, staff very helpful, will pick up at train, airport, nice value for the money close to

location. gym.

loved the pool facility and the free breakfast

clean & quiet, helpful staff, good hot breakfast included in price.

to have laundry available however there was only one machine

outside parking lot was filled with wandering people and didn't feel safe

good location. the room was fine. the breakfast was excellent.

the kids had fun in

helpful friendly staff; good rooms and facilities; parking.

free parking

overall, the location, staff, pool, room service/restaurant and rooms are great.

i paid to have my kids swim and eat ice cream and have fun and the pool was broke

plan a 5:30 or 6:30 am shuttle

location, restaurant & bar on site

coffee bar in morning at lobby

also the day of our departure at 5 o'clock am they arranged for a shuttle to take us to the airport and even gave us a little breakfast to go bag ,which i thought

i love the hotel service and the heated pool. thank you. i will reccomend this place to others.

comfortable, laundry facilities & exceptional breakfast

coffee in the morning tastes like it was filter through a dirty gym sock

everything has a lovely kitchen and living room bedroom

parking lot not big enough.

same brand as one that i liked at another location. on site laundry.

the pool is dirty and the spa is dirty too

the security of the parking lot

the room was relaxing and the bed was perfect. pool and hot tub were wonderful and peaceful.

we ordered to go side salads in your bar and they were very bahhhh for the amount we paid for them

staff from the driver on to the front desk and kitchen crew, great food from a table with a view of lake hood

if travelling with kids ask for a room closer to

staff and very helpful as i got in at 4am they could arrangs an early check in after a 24 hr flight

only room available to do an early check in for was on the ground level, one room off the lobby down the hall

the make your own waffle is a hit with kids

the hot breakfasts were also much nicer than just a continental breakfast

in addition the shuttle took us to the two great restaurants the recommended

in/out was fast and easy and the shuttle back to the airport the next day was perfect

very hot laundry room that needs venting.

clean pool area. very nice room

the bar was decent but spendy

hotel it’s self is nice and the pool was great for the kids and the lady working the front desk the night of may 10th was wonderful

the location was perfect and my kids loved the pool

michelle the bar tender is great!

bar was closed for remodeling so tap beer was not available

very welcoming staff, particularly in restaurant and bar - nice to watch the seaplanes land over a cold beer

very close to airport. good food and laundry services. staff were great and very friendly

informational binder or room service menu in the room

property is very close to the airport and they have a shuttle that can provide transportation

outside area, awesome staff, super close to bus, free shuttle

near airport which was convenient, especially with a free shuttle service with very friendly and helpful drivers

airport shuttle 24 hours. convenience location. nice breakfast

the location of an urgent care, they let me know there was one close by and we could take their shuttle if needed

stay at diamond hotel was accentuated by the polite and friendly staff, not to forget ron, the shuttle driver, whose knowledge and experience about alaska was to our advantage