cleanliness, the spacious nice rooms, free breakfast in the morning, and spacious outside pool

i also like the small kitchen inside our room, which is very helpful if we have kids, to prepare meals for them

new, spacious, cozy rooms, kind personnel, great breakfast, you name it

close to hospital. great breakfast!

the property was amazing. we loved the kitchen in our room and the service was great.

there's is a free shuttle service from the

gym was ridiculously tiny for hotel of this size

great restaurant and bar area. great outside area.

loved the outdoor pool and gym

my kids love the pool

the location, shower, and bar area.

having to pay for parking, the gym was locked

guest noise late at night. pool filters weren’t on so i wouldn’t let my kids swim.

couch was dirty, and i was there was an indoor pool

was fresh and clean, staff was friendly/helpful, shuttle to nearby restaurants was reliable, and all in all a nice stay

the pool because it was so hot

we first got there it was food in the refrigerator and i was there for 2 days with 3 kids and i can’t get my trash taken out or new

able to do laundry inside the hotel is pretty great

the pool was awesome and we had plenty of parking and the location was perfect

and i wish all families to not spend their times there because you will not enjoy it if you have kids

room, clean towels, clean sheets, attractive decor, clean pool, good breakfast, polite staff, free parking, near lots of shopping & restaurants

great breakfast

we did not check out the pool or gym

we did not check out the pool or gym

laundry is a little small

the shuttle bus was a nice touch for transportation to and from the local spots within two miles

the housekeepers were awesome as well and the bartenders my family loved mr t especially the kids thanks again for the great stay see you guys very

friendly & energetic bar staff , the exceptional guest service & the cleaniness of the property

no shuttle

restaurant was down stairs & had room service available

noise level of other guests was very annoying, i could here the doors slamming, loud tv’s , kids crying and the fact that we had to go up and downstairs to get to our vehicle

we came as a couple for a getaway trip, but we will definitely be booking here when we bring our kids next time

very clean room, helpful staff and complimentary parking

the pool was empty with debris, and that s unfortunate because i had pool view .

no microwave in room so need to go to lobby to heat food. also no coin laundry.

staff was very friendly and the breakfast was great!

i wish the kitchen had a stove.

gym, price, people

the beds were comfortable liked the gym

hotel was very clean ,pool was nice good breakfast !

i loved the gym, although you have to be 16 to use it

the staff was friendly! pool and room were perfect!

the hot tub shower combo and pool

just that i could not get my point from being a hilton honors member, pool was small also

if there was room service which there was, have a list of the hours of the service

pool area being disgusting and the water was a odd temperature and smelled like an entire load of

they even have a food and alcohol bar in the lobby

however, i was disappointed tgst the full breakfast bar st this location did not have turkey meat products on re buffet

pool isn't big nor is the gym

and gym were well taken care of

the gym was good too and the location of the hotel is super

didn’t like that on the floor that i was on it was some very unruly kids that were screaming fighting and running up the hall knocking on peoples

wonderful breakfast with vegetarian options

breakfast was not great

i like breakfast and the parking was great. free of cost.

could have had more options as far as breakfast

only thing i had any issues was the door adjacent to the parking lot

parking area very narrow

paula, was very accommodating in the breakfast crew

additionally, room service response time could be faster; quicker attention would make the stay even smoother

no indoor pool, only outdoor one, but weather was too cold

-good wifi -good

however, we could hear people talking late into the night, possibly from the pool area.

swimming pool was close.

and my room overlooked the pool

this was my kids first time in the crown plaza and i set really high expectations that were not initially met

i was not given wifi password. housekeeping did not clean my room after the first night.

this was my kids first time in the crown plaza and i set really high expectations that were not initially met

everything was so beautiful. my kids loved it.

u have to use your key), nothing about the amenities, checkout time, wifi, nothing

we were right across the hall from the laundry and the boiler room

the gym wasn’t working and the pool was very dirty

hated the pool wasn’t open

dirty,no ice machines that work, no vacuum cleaners , laundry is stained, it says they have internet but they don't, can never connect

location right off interstate, pool, beds was comfortable and my top floor request was honored

the indoor pool. the staff was very friendly and attentive.

the pool closed early . the breakfast was nasty.

love the kitchen area that’s in the room has all the kitchen supplies you need

breakfast every morning, never run out of food ,the room has a queen bed and a sofa bed ,a full kitchenette and a full bathroom, parking very convenient in the basement, no headache, called the

indoor pool and laundry paid with

great breakfast, clean, comfortable room, nice pool, friendly staff! great stay!

kids running and stomping on the floor above. but it’s a hotel so nothing to bad

everything we had planned for the kids was very close and kept us off the busy hwy

stayed with two young kids on a weekend

hot breakfast, seating and sleeping areas separated

small convenient outside sitting area great service very warming welcome indoor pool

the kids stayed occupied and the parents could relax and socialize

very nice modern hotel with excellent room loved the pool table in the lobby :-)

the bar atmosphere was great, they had a dj on both nights which made it lively without being too

lounge area, pool, pool table and outside patio were excellent for our large group

called the morning of to make sure i had an early check in even though i arrived late due to traffic coming into the city & the person i spoke

nights the bar felt quite full still and it would’ve been nice for the bar to stay open and music to

as well as the shuttle driver

there is nightly entertainment at the bar located in the lobby

the king suite with double beds was so spacious. the bar tender was customer experience focused.

the rooms were very nice and also the staff was great! the pool and bar area are a plus!

just that the pool was closed due to covid

weekend parking lot is full

menu in room for room service

i hear people complain about the bathroom being unlocked but i went with kids and won’t want to worry about them locking themselves in

liked that there was a pool and gym, although we were not there long enough to use them, they looked clean and nice setups

there was a gym and small heated pool for guests to use

was a good size, shower was excellent, lots of clean towels, mini fridge useful, reception and bar area is great

the bar and lounge area were very nice

nice gym and pool

pool bar or any food/beverage options during the day

pool area no hot tub

pool was not heated or open. couldn't stay longer lol.

i d also say that the restaurant closes fairly early, and room service after the restaurant is closed is non-existent

rooms were spacious, gym was big and well equipped.

$25 a day for parking, room service close at 11pm, and the restaurant and pool and hot tub

gym is well equipped and large as for hotel one

the bar and lobby is very welcoming and nice

complementary coffee, good gym, friendly people, great locations

extra fee on spa were not states when making reservations for treatments

miss the full menu options i have enjoyed before covid from room service

place to be, just you are paying $500 a night and wifi should be free, they gave me free wifi but it should be free to use each guest

i loved the spa bathroom with garden tub

there's a small pool located a the spa, however no fit for kids

we also took advantage of the spa and the gym

the gym and pool are not available either

the staff welcoming, the room and the pool.

i asked for a late check out since i checked in at 2am he says no

i had two small kids with me

wifi didn't work

i choose hotels based on pool and gym

had a very early check in for a king bed but they didn’t have an available at the time

gym needed reservation and pass

also having the laundry and business center

we asked for room service and they never came so we placed our glassware in the hallway, it sat there for over

the room service was bad breakfast was horrible bread was dry

room service sucked, they never cleaned our room and when we asked for towels it was like jumping

pool was not good at all

breakfast over to early

breakfast was hot and good

the breakfast was very good

the breakfast was good and i loved that the room had a full kitchen.

having a bedroom and a separate kitchen/living room

i love the gym, car service for nearby areas, and friendly staff.

the rooftop bar was a nice spot to go for a nightcap

the location was beyond perfect. the bar and view from the bar ion the 15th was brilliant

the facilities and the pool especially

the pool is way to small

the only thing the pool was not open. ud83dude14

front desk staff very friendly and helpful as were the kitchen staff

housekeeping kept the room clean when we ask breakfast was delicious the pool was so clean

smell in the hotel parking lot was ridiculous extremely bad and it's upsetting when you and your kids have to smell this

00 parking and that the pool and fitness center wasn't open, but it was understandable due to the fact of the pandemic

the mini kitchenette was nice with microwave, mini fridge, toaster, coffeemaker, and sink

everything was wonderful breakfast was good and the bed was real comfy ! very clean

breakfast was limited for hot food as they only serve 1 meat once a month

enjoyed a real breakfast i enjoyed the swimming pool and the room was excellent suit my family's

breakfast and beverage bar were great each morning of our stay

kids outside smoking. horrible customer service by valet. loud. unorganized.

eople

the pool is on the roof

gym was ill equipped

to a room with dirty sheets and no one swapped them out until 4pm the following day, no wifi, bad service, toilet needed fixed, room was small

clean room and gym

gym a bit basic

room, gym

the gym had a nice variety of machines for a workout

and the gym, besides the breakfast buffet, and the comfortable beds, is what i am most impressed with

pool area did not have enough seating, and kids were running around unattended

the price of breakfast was very expensive. other than that, everything else was great.

the drinks at the bar are overpriced. parking is $32 per night for overnight guests.

room service was excellent. convenience of hotel being connected to the mall you can't beat.

i didn t get a chance to eat breakfast.

staff and the location was great friendly, helpful , breakfast was awesome

view of the city from the outside pool was amazing

breakfast was very good with lots of choices & varied some on a daily basis

breakfast was good and they were setting up to have the waffles and pre covid set up done by

breakfast was delicious as well

my kids were at the pool there was a man with a gun in the lobby

indoor pool & gym was clean and available for use

i was told the delay was due to a large family there for a bar mitzvah

the breakfast and bar facilities we moderate

though we’re in a pandemic the indoor pool still was opened and they were very clean about it and the staff was excellent

friendly service, comfortable bed, deep soaker tub and delicious room service.

the bar had no room

great room, terrific pool and workout facility

tried to use the fitness center

the spa treatment was excellent!

how cold the pool stayed

yes we had to pay for breakfast out of pocket. but the breakfast was excellent

the interior of the main lobby was really nice and the indoor heated pool

room and bed and bathroom and the cable was great and i love the bar pool and the hole entire hotel was excellent

very nice gym

gym was closed and i wasn’t told, parking cost went up over 10%, i asked for an extra chair which

the fact we couldn't dine in for breakfast but they did provide breakfast bags grab and go & the pool was close i just wanted to sit by the pool

clean, spacious, great breakfast.

need a cooler work out room. very hot inside pool area.

comes with free breakfast that includes made to order omelette

room service was great, the food and drinks were excellent, the room was very clean and the bed was

it have a pool and a hot tub jacuzzi

the free hotel shuttle to local restaurants was great service

pool available staff didnt know where marta staff was staff did not advise me of all inexpensivwe

pool was awesome. hotel room was large & super clean & comfortable.

the pool, gym and restaurant were not open

5) b/c of covid, no breakfast, no gym, no swimming pool

no free breakfast as advertised, still saying because of covid, pool and gym closed as well

there is a gym, as advertised, but covid-closed

and the gym was closed

the noon check out time makes it most appealing to me. the gym was fantastic as was the staff.

on her card and pay i said ok can i have a receipt i gave her $110 plus $150 for my valet and the room service we ordered she gave me my receipt

booked a room with breakfast included but this actually came with conditions attached

eventually, after expressing my dissatisfaction, the manager offered a refund for our breakfast, which i accepted

absolutely loved this hotel, however, the rooftop bar was closed for an event and the pool was closed due to weather

rooftop pool

of choices for breakfast

the water in the gym needed to be refilled.

loved the breakfast! it was very easy to check in and check out. friendly staff!

room was huge and extremely clean. breakfast was also nice and had many options.

fitness center/gym is saaaaaaad hahaha

very nice me and my grand kids really enjoyed our stay

the breakfast could of been better

some with kids

parking is really bad

good room and breakfast. friendly staff.

i asked for a shuttle to the brookhaven station at 9:45, they disregarded what i said and mandated that i had to

we came wanting to get in the pool and it dirty and the filters were not on

it was very clean and comfortable. the pool area and gym area was very comfortable

everything was wonderful! location and easy to get to, food, pool, room. can't wait to go back.

ordered a budweiser at the bar on saturday and was told they were out

the room like how it looks wish i could have tried the fitness room and pool not enough time but i like whit i seen

no bar or restaurant open during stay at night

there was a nice pool, that we did not get to use, but will definitely be ready for in future visits

what i didn't like only because of covid-19, but hopefully the next time i visit, the pool and fitness center will be open

good workout room. pool was clean

the room was very clean and husband said he did here the kids in the hallway.

the hot breakfast they served us was delicious

room was great, included a whole kitchen area, nice bathroom and living area

hotel was clean staff was very nice and good breakfast great location

my room didn’t have 2 televisions with kids that was a problem

also i am grateful for the ev charging the 4 hour limit should be bumped to 6 hours to help because i had to walk back to the

only issue with hotel was the breakfast. very small and pricey

very clean , delicious breakfast and comfortable bed

the gym was a new and filled benefit

there really is nothing to do to entertain the kids while staying here and parking is down the hill it’s not much of a problem but you have to

location, pool, gym, staff, breakfast, free parking

better room service

the bar not so great, but the bartender was nice

no room service if chief calls out

the bar was open but no on-site restaurant nor room service

laundry room was unavailable due to some delivery issue that had nothing to do with customer

frustrated to find out the pet fee was a $100 non refundable fee

didnt think that the breakfast buffet was of good quality in regards to the food being tasty and was pricey for what was

laundry powder go a number of days in your wee shop attached to the reception area luckly a friend

the gym is great compared to most hotel gyms

close to truist park. beds were comfortable but the scent from laundry soap was to strong.

great location. front desk agent was very friendly. loved the pool and spa.

huge facility , great gym and helpful staff

the food at the bar and the breakfast was a bit pricey but convenient for just hanging out!

the pool/gym facilities were amazing!! i felt like i was at a fancy spa.

i loved the hotel bar downstairs

the kids was running back and forth in the hall

the bar atmosphere

room service knocked on the door early but they were kind

not the hotels fault but there were kids running around banging on walls.

late night room service menu not very

can’t beat the view of the stadium! the kids had a blast.

room service was great

the rooftop pool and and bar was amazing

confusing layout. no room service. price

kids love the hotel

that the breakfast isn’t free but it wasn’t a big issue

good gym and easy to get o to freely to downtown

staff, available laundry facilities.

we will be back next year ud83dude01 the staff were really kind and the gym and pool were very nice

the bar staff was exceptionally helpful and masturful at their craft. the rooms were exquisite.

didn't try the room service or the food at the grill, but is nice that it's an option

ice machines were not working, there was no room service offered, starbucks was closed, no vending machines i expected to have some of these

receipt, didn t know they offered a breakfast buffet, explored the hotel on my own to find the gym and the pool

wall paper peeling off walls, the room furniture dirty

everything was great! nice breakfast selection

dairy was in all options full kitchen but no utensils or cups and no real food items in the shop - just junk food - needed to

breakfast was great each day

location breakfast rooms that accommodate extra people

it sleeps more than 4 and has a kitchenette.

the pool was clean and open. breakfast was great too. everything was clean and tidy!

do not stay here with kids beacause nothing will be done and it will not even be checked out

breakfast was really good

the pool was closed

i requested a late check out

a lot of good food and bar options

roooms were clean and very nice. bar was cool. very close to where we were going to

no pool and very few activities for kids - bar in lobby with pool table but there is nowhere outside the room for kids to hangout 2nd you have

no pool and very few activities for kids - bar in lobby with pool table but there is nowhere outside the room for kids to hangout 2nd

nice bar area with outdoor balcony seating

jelly for my toast at breakfast!

location to the battery area, breakfast and wifi included

if you go to the battery area park in the purple parking garage, you get 3 hrs free parking before they start charging

and, the breakfast was pretty good

had to constantly call room service to bring new towels every day because they didnt come clean the room

i called for room service, so that i could have coffee delivered to my room, and never got an answer

was minimal wear and tear in the bathroom (baseboard) and some noise in the room from breakfast setup in the courtyard the next morning

the bar closed too early. we were spending lots of money and she just shut it down.

the bar doesn t open til 4.

ideal location , love that it has a bar and restaurant on property, and within walking distance from everything in the

dirt, stench, cockroaches, dirty laundry, noice in the street all night, feeling of insecurity

a deposit is the pet fee, which if your pet is good and behaves and not destructive you get your deposit back at chk

breakfast was great, really good area and the rooms they were perfect

laundry was good, used it twice

the front desk was kind and the laundry room was a great bonus