the pool, gym and restaurant were not open

was offered on the booking page was not what the hotel offered, for example the gym does not exist

5) b/c of covid, no breakfast, no gym, no swimming pool

and the gym was closed

no free breakfast as advertised, still saying because of covid, pool and gym closed as well

the pool and the mirror in the lobby restrooms

parking was a little issue in the evening

parking was horrible

great location, friendly staff, nice gym

the food and drinks were awesome and loved the bar being located inside so didn t have to drive far to enjoy the evening

amenities could ve been better, shower gel rather than bar soap, actual coffee rather than decaf and black tea, the ice machine on level 2 didn t work

great facilites including a gym and pool, very large sized rooms and a quiet location

pool area being disgusting and the water was a odd temperature and smelled like an entire load of

no room service

breakfast and the pool/jacuzzi

they ran out if plates, food wasn't hot , serving utensils was dirty, no kids friendly menu

very nice, it felt like we were sent to the room of stains - possibly because we were there with kids and almost stayed there with our pet before knowing that it will be an extra $100 per night

room was huge for me and hubby we was right in front of the pool view parking is 14 dollars i think and is very convenient , we was super tired from the trip

staff was friendly and very helpful when asked about getting around town clean swimming area and gym

staff was very nice, the gym was great and provided bottle water, the pool was in a great location

of the room service attendants didnt speak english at all

no room service currently

as the ice machine, pool and gym so people were coming through talking really loud as well and kids was running down the hallway

close to the shopping mall and the shuttle will bring you anywhere within 2 miles

the breakfast was not included in the room rate but it was so satisfying

that you offer breakfast, all the amenities like the gym and the business center.

shuttle service was slammed, so using your own car is very helpful

easy check-in and quick room service

friendly & energetic bar staff , the exceptional guest service & the cleaniness of the property

pool/gym

when you are carrying baby it’s a little bit difficult to move it with the luggage and kids

i used the gym frequently it was satisfactory

do not use the free parking area if you have kids with you or if you’re a vulnerable adult

didn’t like that on the floor that i was on it was some very unruly kids that were screaming fighting and running up the hall knocking on peoples

late check out was nice being able to sleep in

the gym is above average for a hotel gym

lobby, pool and gym

1st nite kids screaming/yelling in common area outside room doors

complimentary shuttle service was great

everything was wonderful! location and easy to get to, food, pool, room. can't wait to go back.

not having the option to have a microwave in room for families with young kids

the shuttle bus driver and bartender was also very kind

nights the bar felt quite full still and it would’ve been nice for the bar to stay open and music to

the hotel is definitely amazing, just wish there was an airport shuttle option.

for a refrigerator in room though my daughter was not charged because she had young kids

the pool area, exercise room and complimentary breakfast exceeded our expectations

also liked the pool

and not obvious but helpful - free level 2 ev charging in the parking garage across the street

new hotel, breakfast daily. very nice staff- front desk, cleaning staff and bar and food staff

room, food, gym, pool

the gym and pool was nice

they also had breakfast so that was a plus

pool is too shallow.

breakfast was great, warm and friendly staff

room, clean towels, clean sheets, attractive decor, clean pool, good breakfast, polite staff, free parking, near lots of shopping & restaurants

the water in the gym needed to be refilled.

loved the breakfast! it was very easy to check in and check out. friendly staff!

variety for breakfast everything was good

room was huge and extremely clean. breakfast was also nice and had many options.

fitness center/gym is saaaaaaad hahaha

24 hour room service

he is always so helpful with the shuttle service

having a starbucks onsite and also enjoyed the use of the hotel shuttle to a nearby destination

cleanliness and the room service

staff and the food in restaurant bar were wonderful, both breakfast and dinner

do have a kitchenette but you have to get an induction stove from the front desk reserved out to you and you

breakfast

employees, coffee, kitchen

breakfast could be improved.

the fitness gym had a variety of exercise machines to work out on

jacuzzi outside when i book the hotel it stated jacuzzi outside ask the front desk turn that into gym need to move its jacuzzi

the hotel was beyond nice and comfy with a great gym and updated equipment!!

it was in a great neighborhood. it was super comfortable. and the room service was spectacular!

wasn't the season for the pool to be open

i ordered room service for breakfast and the food was really good

staff were rude in the morning during breakfast the breakfast wasn't much if u dont eat certain things like

breakfast was outstanding!

good breakfast! kindly staff!

more breakfast options at other tru’s i’ve stayed at but still did have enough choices

i liked the free parking, the free breakfast and the cleanliness of the hotel.

that the pool was closed

cleanliness, staff,the pool was clean

and my room overlooked the pool

however, we could hear people talking late into the night, possibly from the pool area.

pool wasnt open no housekeeping service

there was no breakfast like it stated and no room service at all

the gym was awesome

breakfast options plentiful

we needed extra blankets, we were told none were available because the laundry person had left for the day

no room service

to top it off the air unit started make all kids of racket

the pool was awesome and we had plenty of parking and the location was perfect

helpful staff. clean room. comfortable bed. decent breakfast.

and i wish all families to not spend their times there because you will not enjoy it if you have kids

no change for the laundry ud83euddfaud83dude02

we had to purchase breakfast separately, and room service knocking on the door way to early for

very nice hotel in beautiful location excellent for morning walks good wifi

to covid, there is no room service, so during our 4 night stay we had to reuse our towels, go to the front desk to beg

we came as a couple for a getaway trip, but we will definitely be booking here when we bring our kids next time

breakfast, parking and wifi was explained

the pool was closed and dirty no one advised us it was closed mu kids was very disappointed needless to say

the pool was shut down

really enjoyed the pool and the parking but mostly i like that all the food spots we re around the

laundry was broken, carpet felt oily and needs replacing

would have been nice if the check-in clerk would have told us our room is next to the laundry room

pool acess and quite all around

welcoming staff & convenient breakfast

quiet, breakfast is really good / wish the weather was nice / would have gotten in the pool

breakfast with muffins and breakfast sandwiches

small pool, laundry room, great vending machine near lobby, ice available, excellent complimentary breakfast 7

indoor pool and laundry paid with

the gym was good

just enough space for my kids and i

quietness and breakfast

we loved it breakfast was great can’t complain about nothing we will be here again with our kids next

the room was beautiful the breakfast was good the hotel was clean

hot breakfast, seating and sleeping areas separated

gym and pool very clean

pool wasn’t clean

sunday morning kids were running the hall from 8a for a few hours

was no kleenex in the room, only one bar of soap, and two smallish bath towels

know towels were available at the pool, had to ask

the pool wasn’t open

lastly the pool wasn't open

i loved the pool!

i wished the gym was open but i ll be back to experience that and the breakfast

free coffee bar in the morning! maxwell's tavern connected by walkway.

they also have a great restaurant and gym and the laundry facility was also a huge perk to staying at this hotel

room service took over 2 hours

pool need to be inside

to stay with kids and have any privacy

min from downtown (because of traffic) -very nice room -friendly staff - i didnt use the pool, gym or eat breakfast -enjoyed the bed and that linen sheet and blanket

the kids stayed occupied and the parents could relax and socialize

i would suggest listing the pool hours somewhere.

just very strange for a family with older kids

the pool and gym were fabulous

nice lounge and snack fare at the bar area!

the prices at the bar were horrendous

pool was small, but otherwise perfect! lighting in room was a little dark.

modern clean, great bar area to meet up with friends

i was told the roof top pool was heated and it was not.

check in/out was fast and room service was yummy

not 24 room service.

great gym

i was snowed in at the gym across the parking deck

in was nice but the last nite we had problems where they called the police because of the kids was playing plus they wanted us to be quite in the rooms because the people on first floor

place families with small kids on lower levels

some with kids

the staff was rude the water in the kitchen and bathroom was brown

wasn’t working at breakfast, walls are pretty thin and could hear the guy next door storing, kids were in the hall yelling around 7:00 am on a sunday morning, and the room smelled like someone

was good, except the laundry room has only two washers and two dryers and one dryer was not working

no pool access and there wasn't a microwave in the room

there is a gym and pool with nice facilities

room service sucked, they never cleaned our room and when we asked for towels it was like jumping

bar service, room service was also poor room never got cleaned no tea coffee because of this

location, hot tub, and the pool!

nice location. friendly front desk and restaurant / bar staff.

check in services room service

room, great views of downtown, very nice workout area and pool

pool area did not have enough seating, and kids were running around unattended

beautiful hotel. very comfortable accommodations. great staff. quick room service.

swiming pool room valet parking location staff

room service was excellent

well put together rooms excellent location great room service pet friendly place good breakfast

gym is well equipped and large as for hotel one

dirty,no ice machines that work, no vacuum cleaners , laundry is stained, it says they have internet but they don't, can never connect

the gym equipment was very old not working properly

the pool, and the staffs professionalism

it had a nice gym, although we didn't use it, so i can not speak as far as the

my room, 118, was directly across from the laundry room

had a very early check in for a king bed but they didn’t have an available at the time

gym needed reservation and pass

i choose hotels based on pool and gym

there's a small pool located a the spa, however no fit for kids

late delivery of the laundry/dry cleaning waiting time for the valet while checking out expensive wifi

i had ordered room service and the food came out not so great

felt the pool should be heated slightly and there should of been a mini refrigerator in the trim to keep our

miss the full menu options i have enjoyed before covid from room service

the spaceman rooftop bar closes early or closed too public. everything else was great.

options very limited and anyone can use the pool by paying for day pass

the pool is very small and only 3 feet deep, you couldn’t swim in it

the bar on the roof top was amazing

the pool is way to small

girls loved the pool

what i didn't like only because of covid-19, but hopefully the next time i visit, the pool and fitness center will be open

bar and restaurant

pool, was clean, when we had pizza delivered they called me and let me know it was here, they were

the room like how it looks wish i could have tried the fitness room and pool not enough time but i like whit i seen

i like the pool area

like the customer service i like the room i like the rooftop bar and the bar in the lobby

kids outside smoking. horrible customer service by valet. loud. unorganized.

loved everything especially the wet infinity pool

would have been nice to be able to have drinks/bar service at the pool

the room was clean and the breakfast was delicious. the gym was also equipped and clean.

we live that the gym is open 24/7

pool was gross

love the peace and quiet in facility, cleanliness, non smoking entire facility and i love buffet breakfast

clean and quiet. good breakfast

gym a bit basic

and the gym, besides the breakfast buffet, and the comfortable beds, is what i am most impressed with

the gym had a nice variety of machines for a workout

the location is central, clean and i loved the gym

room, gym

my spa treatment was the very best experience ever

customer service, pool

the spa treatment was excellent!

however, the staff graciously allowed us to order room service using a $75 credit

the spa and restaurant wasn't open but it was because of covid 19.

the breakfast and bar facilities we moderate

room size (not the bed) is quite big enough for family with 2 kids

sometimes i didn’t feel ok saying when i saw people waking by me but with two kids i just needed the gates to be open so i could park and go up stairs

pool too small and smack in the middle of the hotel

i had to pay almost 60$ for cereal and milk and fruit for my kids

gym! daniel the front desk man is very nice and welcoming!

early check in

desk extremely helpful in getting me an early check in and a quiet room location

once he was done we asked for early check in he said it would be a charge and we were ok with the charge

i will not stay there again not to mention all the disrespectful ppl staying there letting there kids run up and down the hall way a 10:30 at night will not stay

the bar also surprised me with a delicious complimentary drink

great service , great breakfast

of bar soap

nothing other than being cold while at bar downstairs from air coming through front hotel doors.

really wasn’t anything for the kids

the pool heater didn’t always work. the decor is a bit out of date.

the breakfast selection could have been better.

i didn't like the fact that the gym was closed.

only thing that i didn't like is that we couldn't access the gym or indoor pool area even though we were told we could

my daughter enjoyed the breakfast!

don't often complain but i must request that room service not be reduced to meal in a bag with paper bowls and plastic utensils

great hotel, great location. the gym is very nice and the common areas are top notch.

the hotel is beautiful, gym is small but functional, room is clean, wifi is good

the wifi was a bit slow. but not too bad. overall it didn't give my work considerably

the pool was very nice with ample chairs

great breakfast, comfortable beds, nice decor, friendly staff

breakfast was good, my kids really enjoyed it

breakfast was pretty good

breakfast was very good with lots of choices & varied some on a daily basis

pool

the mini kitchenette was nice with microwave, mini fridge, toaster, coffeemaker, and sink

enjoyed a real breakfast i enjoyed the swimming pool and the room was excellent suit my family's

breakfast was limited for hot food as they only serve 1 meat once a month

i’m satisfied overall except the bar service. the bartender was rude.

the bar area was still closed

room smelled like chlorine due to my room was by the pool

everything the room, the breakfast,the pool its family oriented.

the breakfast was excellent

had i known the pool was closed

breakfast was different every morning

the pool was suppose to be heated, but still somewhat cold

not being able to have a hot breakfast but this was due to the covid 19 and the state.

good warm pool and hot breakfast, comfortable room, and recycling bins also

good location. perfect room. friendly staff. very good breakfast.

i wish you had a change machine in or by the laundry room.

they have a shuttle that takes you anywhere you need to go within a 3-mile radius for free which is amazing

having a bedroom and a separate kitchen/living room

the staff in the kitchen were very polite...

i liked the gym

the room and kitchenette were perfect

nice size and clean room with view of pool. inviting pool and patio area.

gym was way too small, limited options

quiet location, close to our kids

there is a mon-thu bar available in the hotel, and starbucks coffee is available in the lobby throughout the daytime

the pool could have been up and running, but it didn't make or break my visit.

the breakfast was okay but could be better with a bit more options okay

and for the breakfast wasn t worth my trip down there no real choices apple bagel cereal just not pleasing

only thing i didn t like about the property was the parking in front of the hotel

the parking lot was really small and it was difficult to park my truck

breakfast options were limited but present. was still okay.

wifi failed to operate, had problems getting a signal just for uber! i

the gym and pool are not available either

bottom floor is under renovation project, so there was no onsite restaurant, hot breakfast, or pool

the staff welcoming, the room and the pool.

the weather was bad so we couldn't enjoy the pool/hot tub but it looked great

i like the design, the roof top pool although i didn t use it the view is beautiful

decor & the gym

the pool bar closing at 5:30pm

fact that the pool was closed, and that we got kicked out from the roof top because of private events

a few hours at the pool were well spent

that the shuttle drivers are hard to get a hold, so made the shuttle un-usable.

i love the cleanliness of the property as well as the pool.

no regular bar tender

the room had room service and when they obviously was late which i didn t even notice or matter the lady kept

facilities, friendly staff, ample parking, restaurant in hotel, and gym