my favorite part was the pool, the gardens and the view

wifi

wifi worked well

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

the restaurant and room service

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

breakfast

i like the breakfast a-lot

breakfast can imporove

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

clean rooms, nice service, comfortable bed, good breakfast.

the pool

pool was not cleaned, breakfast could be better with natural juices and fresh fruit, rather than

located to the right of the front desk have a unique location, next to the golf course and easy access to the restaurant

relaxing pool area and friendly reception staff

i requested to change rooms and i got a nice view to the pool and partial golf court

the games at the lobby and the breakfast was a nice

the front desk is quite helpful and so is the room service

room service was amazing and exceptional customer service from check in to check out.

room service is nice and tasty

the food room service was delicious and prompt

clean room and very comfy bed. room service is quick and restruant was amazing

there was access to the gym facilities and the pool facilities

no swimming pool, dining room or lounge

the parking is quite messy. the swimming pool wasn t clean. the place is old.

the smell of the elevator. the room was very hot and the pool didn't look well.

the continental breakfast options and the color of the pool

the pool needs a schedule about private pool parties, for try to take a less busy time in there.

-accommodated me on my early check in

location, price, very warm pool with small pool for children

location, cleanliness, free private parking and room's size.

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

amazing spacious room, impressive entrance hall, great menu for room service

there was a fitness room with an amazing view over the city and all in all it was a very pleasant experience

sleep was amazing, proper secure parking, zero complaints

parking logistic , entrance is too crowded at some hours.

place was just lovely: the rooms were comfy, the staff was friendly, the parking was safe

view of the volcanoes. great bed. interesting commercial area. good underground parking.

bathroom was old, in need of renovation!!! parking restrictive.

he reminded us if we need any room service, water or anything else to please let him know

the food was not that great, just a regular breakfast

efficient, professional staff - from arrival, to leaving, including breakfast and the pool

restaurant's room service food wasn't delicious.

staff were very efficient and they let me do an early check in

only hits the pool area until early afternoon, plan accordingly

the pool is awesome and the gym is very complete

the gym was quite well equipped and had nice views of the mountains

and have good refrigerator and tv inside the room, comfortable, and have a good machines in the gym

buffet breakfast was exceptional, the best we have had on our whole trip

the breakfast was very good and the precautionary steps taken to ensure safety regarding covid were

the gym, the pool temperature, the breakfast, the room.

front desk the cleaning ladies the breakfast crew were very good and helpful

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

the pool was not clean. the tiles joints were dirty.

facility was excellent, friendly staff and fitness studio

comfortable hotel, clean. room service was good and staff were courteous.

nice terace near the pool

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

breakfast is too expensive

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

great breakfast and service

staff is very friendly, reasonable breakfast

breakfast would have been nice.

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

parking for my motorcycle

the pool had longer hours so i could site see during the day and swim at night/early morning

the pool area was not clean and overcrowded

has parking and a pool

parking seems insufficient

the pool (which is maintained at a perfect temperature) (-)swimming pool is small. i would like to have it a little bigger. (+)really good property overall. we loved the swimming pool in particular. (+)the receptionist was really nice and helpful and there is an area where kids can play next to the pool (+)and the cholula nearby, it's also not too far from the center city by walk they heat the swimming pool so you can swim even when the weather is a bit (+) beds are comfortable, there is a pool and kids area (+)great pool, great service! the place to leave the car was great (+)has parking and a pool (+)swimming pool (+)hotel, we enjoyed a lot the swimming pool

beds are comfortable, there is a pool and kids area

very near) to the rooms

social hour, kitchenette, laundry facility

the room was great, with a kitchen and very clean and spacious.

hotel room had a full kitchen and it was super clean. nice shower.

staff lovely rooms comfortable bed and the complementary breakfast was delicious with varied assortment of nice choices

for 65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

easy access from highway. breakfast.

proximity to the airport cleanliness complimentary breakfast

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

i did not had breakfast!!!