staff, cleanliness, breakfast

the kids love the pool. and the free breakfast is wonderful.

paid for full kitchen room but did not receive any kitchen

we had specifically reserved a room with river views, double beds, and a kitchenette

when we requested towels, we were told there was an issue with the laundry — maintenance staff had used available towels on the floors, and the remaining towels had

location and friendliness of staff. gym and pool too

room service was quick.

pool was smaller then the pic implied, hot tub wasn

was the most worst hotel experience i have ever had the pool and hot tub were disgusting breakfast was supposed to be included and i paid 50$ for it

and the spa has plants growing in it

the restaurants and room service were wonderful

also, o'flannerys bar was great evening hangout and had good food also

no microwave but room service compensates for it....

guess, blasting music and having kids running around until 2am in the room above us

convenient location, great gym facilities and the hotel staff were all so friendly and nice

pool wasn’t available in captain cook hotel (under maintenance)

liked having a little sitting room and kitchenette

i only got this hotel bc it says it has jacuzzi and pool and was very disappointed i would have to leave to do this

friendly staff (shout out to don), hot breakfast, 12 noon late check out time, and cheap convenient car parking

very family friendly with spacious rooms, kitchenette and close to a playground down by the coast

breakfast unavailable

there is a laundry room with two washer and dryers

breakfast should be brought up to par other than that the stay was excellent

i just can t be there for an hour due to me wanted my kids to be in a safe area

i just can’t be there for an hour due to me wanted my kids to be in a safe area

obile) when the wifi wasn't up, and that was a fine work around

room wasn t really accessible the hot gym wasn t available due to construction but guests

we just stayed one day but we got to see the gym and leisure area at floor level 1 and it s amazing

arrived early and were able to complete an early check in

under construction - coffee shop, bar and restaurant and new lobby coming soon apparently

great location, central to downtown anchorage, new and well appointed. good bar staff.

good location & central to downtown anchorage & train station nice bar & restaurant

food service in the bar area was very slow!

location and easy parking

limited room service

the gym and pool are dreadful

only thing i didn't like was the slippery and sometimes wet parking lot but its winter/spring to be

could have more parking spaces.

poor breakfast for vegetarians small gym for a sheraton poor value for money

restaurants and spa services were closed.

the spa was great and the room was beautiful. we enjoyed the house wine.

the gym was good

the pool was closed, no spa was available—both understandingly because covid and low employment but that should have been

we booked 3 rooms this means that we didn't get a kitchenette that we booked last november so we could feed everyone

met our expectations, staff were super nice and easy to deal with, breakfast was great

early check in was very helpful

members were great, room was clean and comfortable, shuttle ran on time and even dropped me downtown

guest laundry on site for a small fee

everything my kids enjoyed the pool and breakfast.

great bar and eating area

it has an on-site bar and restaurant

evening complimentary drinks and snacks in bar were a pleasant surprise

breakfast was great… also used laundry was very handy for our trip.

clean,good service,close to airport,good breakfast,

even the laundry was out of service

laundry

airport shuttle

always stay here when traveling to anchorage. like the shuttle back and forth to the airport.

the kitchenette was great- modern room

laundry facility was nice and convenient.

i traveled alone and kim, shuttle driver stayed at work longer than her shift to make sure i had a ride back to the hotel

the laundry facilities are clean, too

it was great to have laundry facilities

no gym, or pool available due to remodel/upgrading

the pool was spotless and warm with a good depth of 5ft deep

they also let me check in early since i work nights (mind you a $50 early check in fee) but, quickly found me a room that was

breakfast was plentiful and delicious

liked the laundry was great but i did put to much soap in the machine

laundry room machines and snack machines could use some maintenance

100$ for a pet fee is ridiculous we will be unable to stay there again

coin machine at laundry room

great bar with food

free shuttle to airport and train station

pool access

the hotel also has an airport shuttle and bistro

great shuttle service

there's kids hand prints

the location was perfect and my kids loved the pool

welcoming front desk, bartender and restaurant staff. specious room, comfy bed, late check out.

the gym was pretty good

eligible for free continental/$5 off breakfast coupon

clean; nicely appointed rooms breakfast at pipers is what keeps us coming back shuttle service fast and

shuttle, great staff, nice restaurant, free continental breakfast or discounted regular breakfast,

the beds are too firm and the pool was closed

hard time getting shuttle to go downtown.

shuttle service is

shuttle experience wasn't good

the hot tub and pool area was clean and relaxing

my business affairs handled with the free wifi, computer accsess, printing, faxing and scanning, laundry facilities, pool and hot tub

swimming pool wasn't serviceable

the pool and hot tub were a great bonus

great room and like it has a kitchen and refrigerator. i'll stay there again

are not avaialable with no expectation time frame eg stove top cooking and change for the laundry

the laundry room was very warm when in use. could have used some ventilation in it.

the make your own waffle is a hit with kids

noisy, up stair have kids playing and running around until late hours, i don't know when they stop, i sleep anyway

we got into anchorage very late

bed very good plus very good shuttle service,

airport shuttle, comfy beds, clean rooms, nice staff.

kitchenette you can really cook in with real dishes, etc

the family suite was spacious with a full kitchen, 2 separate bedrooms, and 2 bathrooms

and comfortable quiet throughout the night for a great nights rest and i always enjoy the morning breakfast

shuttle pickup took 30 minutes

to have laundry available however there was only one machine

i couldn't contact the hotel to get their shuttle

breakfast was more than adequate

parking was too small, way over capacity in the pool area, dirty, room was dirty not property

the shuttle service to and from the airport

room service staff was pleasant

so then we get to the room and decide to order room service, well attempted to order

my kids loved the pool and i love that it has a fitness center

the shuttle to and from the airport. the excellent restaurant on site.

plan a 5:30 or 6:30 am shuttle

how clean and friendly staff also the shuttle that picks up and drop off very comfortable

outside area, awesome staff, super close to bus, free shuttle

it was convenient to have the fitness center

early check in

stay at diamond hotel was accentuated by the polite and friendly staff, not to forget ron, the shuttle driver, whose knowledge and experience about alaska was to our advantage

i enjoyed the fitness room

there is a coin laundry available for guests, the machines were well maintained and clean

poor wifi.

read online that they were pet friendly, but the hostess at the front desk told us no pets in spa room

the kitchen was clean but no one came around with refills on the coffee for the pot, or to change our

room service from the restaurant