the breakfast has lots of choices and was delicious

laundry self serve facilities was not allowed to use due to risk of freezing pipes with no other

was able to get an early check in, which was very useful so i could put my bags in the room while i went to the

no gluten-free breakfast cereal no decaf coffee no almond milk

good continental breakfast. friendly staff. convenient to interstate 77.

no elevator or pool for 4 days

thoroughly enjoyed the swimming pool after a long hot day traveling

price, clean breakfast

pleasantly surprised with excellent breakfast biscuits with sausage, cheese & egg

better signage is suggested as we could not find the outside pool

was upset that the pool wasn’t maintained! with the heat would have been nice to use the pool

breakfast was satisfactory

i had the kids all excited about going to the pool and the pool was closed it said for the season and its

the pool was closed and that was one of the reasons why i chose the motel

cleanliness was completely absent, my kids took showers and walked to their beds and their feet were tar black in 10 steps

wish the pool was open later than 10:00!

breakfast was able to accommodate just about all dietary needs

pool was cold... lol

didn’t have breakfast. access to parking lot littletricky with busy traffic

just wish breakfast would offer different hot items for those staying multiple days

had to close the pool early thanks to some kids

don't expect a lot from a hotel breakfast, but the offering on our stay was definitely below par

breakfast was fresh and good. good variety.

everything was great just wish i would have got up for breakfast. lol

breakfast was decent

only thing was the pool was freezing. we stayed in for like 5 minutes it was just too cold

breakfast choices were excellent; everything was fully stocked and clean

was very clean and they allowed us to park our truck and trailer in the parking lot

h) we stayed on was quiet, no slamming doors,

the outside of the hotel looks very nice, and there is enough parking spaces that are provided

the person above me walked arounduntil midnight and woke me again at 3, i was next to the laundry room i think there should be hours of operation if you are going to put them in between

laundry room was out of commission during my stay so i didn’t get to use the facility

chose it because it had laundry facilities. rooms were clean

liked $20 pet fee

no pet fee.

staff and the breakfast was amazing

kids knocking on my door at like 1 in the morning and people above i could hear their every move,

the kitchenette, would have liked a bathtub (just a shower in our room), super clean, awesome gym

my wife an i only had one night away from the kids for this event so we figured we would keep it kinda local

my kids couldn’t eat the sweetened yogurt or a weekend waffles so they only ate a plain bagel every

com had question on pet fee and answer was $30 which is not accurate

did not realize the pet fee was so much.

ev charger close to hwy and clean, coffee and tea always available

$75 pet fee was ridiculous

great hotel; hot breakfast was a plus; coffee 24/7

my youngest son loved the pool, my eldest son loved the fitness room

supplies in kitchen were

bar nautical nook was closed

all of it not a problem with anything all great and ud83dudc4d room was nice and had kitchen ud83dudc98 it

nice features in kitchen of suite. good bed and pullout. shower worked well. two tvs.

excellent breakfast

paid for breakfast and was nothing available..

fresh fruit and some form of at protein at the breakfast bar.

parking was tight

the parking lot was well lit and was within walking distance to a few dining options

no breakfast choices for gluten free. it would be nice to have yogurt available.

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

breakfast could have included some fresh fruit.

breakfast choices were very limited; they had oatmeal packets, bread, and a couple of bagels

get a heater for the pool

breakfast was very good

staff was extremely nice. room was clean and comfortable. breakfast was great!

the hotel is also right beside the interstate so it's very loud when you're in the pool

very clean excellent breakfast!

the breakfast was great

breakfast could use a lot of improvement

letting me to have my dog. the breakfast was excellent. beds were very comfortable.

only thing is that they always stop breakfast before the 9:00 time that is posted plus the eggs are always overcooked &

on-site gym was just enough for me to get in my normal morning workout, also greatly appreciated

most amenities, including the gym and breakfast, were closed due to covid precautions

the bed was comfortable and the breakfast and coffee were great

breakfast was good, staff was friendly and helpful, place was very clean and up to date.

the staff from the front desk to house cleaning and breakfast area were very hospitable

the breakfast was really good and the room was big and confortable.

the front desk staff and the breakfast staff are extremely friendly and accommodating

nice staff (scotti at check in), very nice room and good breakfast

michelle was very friendly and got us checked in quickly. breakfast was good. more eco friendly.

location, staff, breakfast

i wish the breakfast offered water instead of just juice and coffee but i was still happy!

the breakfast could be improved and the floor was dirty in the breakfast room

the pool was closed

the heated pool, which was open for use, was very cold.

the pool was not open

com we were told the pool was open breakfast would be served the restaurant was available and the bar was open

pool was closed the days we visited

was cold at the hot bar and the elevators went down so we had to walk all the way down to the pool elevators but everything else was ok

clean room and common areas. pool looked great.

pool/spa closed...which the customer should be made aware of

small room, staff were rude, pool was closed, bar was closed

staff, cleanliness, updated look, on site laundry

the pool was closed. bathroom sink was clogged and drained slowly

morning breakfast space was over crowded one morning we had a group of 4 children unattended by parents

the pool, krueger coffee maker in room, 2 queen beds, extra towels, seating area in room

staff, breakfast attendant and set up

breakfast could be a lot better. everything was over the top carbohydrates.

i like the breakfast

the kids enjoyed the complimentary cookies too

room, comfortable bed, nice variety of food choices at the breakfast bar

greeting on our tv were extra little touches that put this hotel over the top, especially for our kids

the breakfast was the best i've had at any hotel in the last several years

breakfast was great and staff was awesome

the breakfast....it could have been better but worked.

location, price, pool

the pool wasn’t open yet

this hotel doesn't provide any breakfast right now but the previous one from this network in roanoke have us bags with breakfast

staff was super accomodating..breakfast was good

the location and the pool. the break was good.

gym (not a lot of equipment, but at least they had a gym)

no breakfast or pool because of coronavirus. but our stay was excellent.

was very clean and comfy and the breakfast was awesome!

good location - 10 minute drive on average for restaurants. indoor pool was great with the kids.

also, i normally get late check out, but due to staffing, i am unable to provide late check out

just some guys who were smoking right in front door main entrance, and my kids have respiratory infection

that the pool wasn't opening, i come for that really....

i was pulling a trailer and they had room for me to park

the hotel room, lobby, parking lot, and gym were spotless

this allowed us to watch tv together after putting the kids to bed, which was an unexpected treat

breakfast was ok i didn’t like that they didn’t have grits nor pancakes the waffles was ok just

room was spacious, loved the bathroom and breakfast was okay could’ve had more options.

breakfast was very good

we enjoyed the room and breakfast at this best western.

hotel employee was in charge of breakfast and everything was stocked and she was very

room was on back side of hotel and has some odd steps to the lobby and pool but that is just getting picky

pool was very nice as well

the breakfast bar was exceptional, a good variety, well prepared hot food, and well staffed

though the restaurant is closed down due to covid, free bagged breakfasts were provided

almost everything. sorry you have to use bagged breakfast.

beds was small and laundry room only having a single washer and dryer

no bag for dirty laundry in closet.

nice kitchenette ,loved the free laundry service

breakfast includes yogurt, cereal, waffle & juices/coffee

clean, room is spacious. staff is friendly. doing a load of laundry was only $2.50.

no pool or exercise room. no restaurant within walking distance except mexican.

clean. nice big room. big truck parking on street close to hotel. pay laundry in facility.

we were impressed with the cleanliness and the full breakfast thatcwas offered with ghe room. .

staff was amazing, and the breakfast was perfect to start our day out right - a little something for everyone

breakfast was excellent

very convenient to food spots and the breakfast was wonderful

the breakfast was outstanding and they treated our kids to little gift bags when we left which was very generous and unexpected

very clean, great breakfast, dog friendly

pool was closed and we were not told this at check in (there was a info sheet out that said it was

liked the nice setup in the back with the pool an all

this courtyard had a nice outdoor seating area with rock waterfalls tumbling down into small pools, an outdoor swimming pool, and several outdoor gas grills

beautiful hotel, very comfortable rooms, love the bistro and all the sitting areas, good pool

pool was spectacularly clean

the pet fee is the most reasonable of any hotel we have stayed in, especially since we have two dogs

super clean, good location, staff was very nice and friendly, no pet fee

to park my straight truck

breakfast was very good and well prepared and staff was friendly and helpful

everything was excellent. the room was clean. staff friendly. breakfast was okay.

swimming pool was dirty and filty and should be covered

very nice room and staff. pool, hbo, very good breakfast.

breakfast ends too early. market way too expensive.

breakfast is small but delicious

breakfast is good

pool closed early.

breakfast is served early

had to pay a $25 non refundable pet fee, because we left the paperwork at home for our emotional support pet, but offered to go

breakfast could have been better with more variety even with covid measures in place.

no complimentary breakfast and pool closed

beds,room size,location,breakfast.

hotel, great staff, very clean, breakfast is great and roomy dining area

breakfast was incredible. best i've ever had at a hotel.

the pool was great, breakfast was great. late pool & gym hours

kids in the pool alone

gym and pool looked nice as well though we did not have a chance to use it as we arrived late and

nice and clean great breakfast restaurant next door

the pool and fitness facilities were very nice. the room had enough space for family of 5.

and the pool was closed

they were limited on the continental breakfast

breakfast they didn't have any like egg and cheese sandwich or much for ppl who don't eat meat and

i missed the eggs and sausage and bacon on the breakfast bar, other than that it was a good

the room was great size clean staff was very friendly! my children loved the pool.

the cinnamon rolls at breakfast delicious and worth every calorie

great hotel - breakfast was great!

clean, quiet, friendly, nice breakfast, air/heat work with no smell

decent breakfast

the beds were extremely comfortable!! the room nice and spacious and a delicious breakfast!

friendly staff and great atmosphere the breakfast was great keep up the good work

only thing i didn't like that was i forgot to pack a bathing suit to go for a swim in the pool.

they have the little extras like breakfast items, but at a great value

the location is great, room was clean, comfortable bed, very good breakfast included and the staff is exceptional

that the pool wasn’t open

loved parking there

was disappointed that considering your location, you did not provide shuttle service to and from the airport

the breakfast bar was the best ive ever ate at any hotel stay

great location to pnc, including a free shuttle offered through the hotel.

the bar and kitchen were very nice. i liked the pool and hot tub too!

the pool was a little dirty. it didn't keep me out of it.

i was hoping for a hot breakfast buffet.

breakfast was very good

pool, gym and breakfast we're closed due to state mandate covid-19 guidelines

pool was already closed for the season which we thought was a little early, but no big deal.

its basic but comfy, has an ok gym and most staff are friendly and helpful

easy check in late check out and hot breakfast.

room free breakfast wifi coffee maker in suite friendly staff especially the breakfast lady's bright smile

my kids liked the waffles the best

the breakfast was great

the people above us were jumping or wrestling(sounded like kids) between 10 and 11

to covid restrictions the breakfast was limited, but the facilities were spacious and clean

the sunbathing area by the pool is a bit small and sometimes uncomfortable.

pool was refreshing and clean

great staff. wonderful breakfast.

lots of parking

the pool was closed

i quickly grabbed a muffin and coffee the next morning, but from what i saw the breakfast items looked great

the breakfast and breakfast staff was very welcoming

everything was perfect the room the breakfast was okay the hotel was just nice and beautiful and over exceeded my expectations

quiet, clean, very friendly staff and very convenient location for us. breakfast was excellent!

wasn t told ahead of time the pool was closed

also love the fact that it had a laundry facility for the guests

room was clean, breakfast decent, all was painless

was resurfacing the parking lot

the breakfast was wonderful

were comfortable, shower water was hot, kitchen area gave us a little more room to spread out

in the kitchen and the am gentleman made the stay incredibly awesome

the breakfast was okay could’ve been a little more

was exactly how the pictures looked and the beds were very comfortable and it was breakfast every morning so that’s a plus would definitely stay

breakfast was the only thing that we feel could have been improved

comfortable place for families. spacious room for 5. excellent gym for a hotel.

clean room, nice kitchen area, comfy beds, new bathroom, pet friendly , convenient

this is new hotel. everything was like new. nice kitchen and a very large suite. will be back.

we had fun in the indoor pool

we had 2 rooms booked and asked for early check in

the beds were super comfortable. the breakfast was great.

no hot breakfast, but i understand that things are different due to covid.

we wished the pool was a little warmer but that’s it!

the pool was too cold

it was a nice atmosphere. kids loved it.

breakfast was okay but there are barely any staffs and no room service!

and i went for christmas and the decor was just so gorgeous,, the pool was nice and clean, the gym was nice, spa was excellent, and there was even a starbucks/gift store with everything you

i didn't have any have breakfast.

the grandkids loved the indoor heated pool

spa bath room

from there we felt like family cher the desk person was awesome ud83dudc4c and the ud83cudf78 bar tenders were awsome food service was great ud83dudc4d

relaxed in the pool and spa it was excellent

they accommodated my need for early check in as soon as the room was available.

staff in the kitchen were very grouchy, just not nice we felt as if we were a burden

the bar... and room service

stalled vehicles no parking

weekend bar hours. but, i understand it s a slow time of year for pleasure traveling.

did not receive room service

on the website it made mention of room service but not really any once we got there

didn't eat breakfast there.

breakfast could have been a little better

large clean room. excellent breakfast.

the breakfast was amazing and the dining area was clean

us breakfast was u til 930 but when we got there at 850 am 90 percent of the food was already put away

i enjoyed my stay. i just pool was a little warmer to get into.

indoor pool was small, didnt have compljmentary breakfast

i was also thinking there was an outdoor pool, but there was only an indoor pool

pool and whirlpool are nice with fire pit outside

pool & bar was closed . no microwave in room

good breakfast

the breakfast team neededore help but food was great. waiting on some things

my room and breakfast

weekend to come the weather wasn’t what i thought it would be i really wanted to get in the pool

nice beds pool and front desk is extremely sweet and got me in my room immediately

it was in a good spot and clean, nice fire pit and pool

the commode did not flush and the pool was out.

the location right off the highway, plenty of places to eat nearby, nice clean building, great pool, comfy beds, quiet, friendly staff

water pressure in sink very low. loud kids running up and down the hall

don't have enough food at breakfast. we went down around 9 am, everything almost gone.

popcorn available and lollypops for kids

the breakfast hostess was excellent and delicious

curtains don't close, and the noises from outside in the parking lot

breakfast was very good and had some gluten free options for my wife, which is a welcome change

the bed was comfortable and the fitness centre well equipped

friendly staff,beautiful ,clean room,wonderful breakfast

staff was very friendly. allowed late check out as well.

nice clean pool and hot breakfast with several options

the rooms were nicely remodeled and staff was personable breakfast was good

also another bonus was the gym that was available

the breakfast could have been a larger variety with meat all i saw was the turkey ham.

beds were comfortable and the gym was

breakfast was great. and the hotel is close to a big shopping mall and to the charlotte airport

the breakfast was cereal and/or toast with jam

could do much better for breakfast

breakfast bar

didn't eat breakfast but turned in my door cards and everything looked clean and nice.

breakfast was very sparse, not clean around the food counter asked for more oj and what was out was

a lake cute lake to walk with your special someone and even a park for the kids

i got an early check in

my kids were so excited when we walked in the lobby

the front desk staff, house keeping, and breakfast bar staff were amazing.

i loved that it had a bar and restaurant style menu

the gym was not in working order

to many kids in. the pool

spotted just down from our room there was a laundry with washer and dryers large too

the indoor pool area was great and the kids enjoyed it

room was close to ice machine, elevator and laundry room