great breakfast

bar area was very nice and well stocked

wish they had wash cloths and bar soap.

arrived late but not a problem, bar open was good

arrived late but were still able to relax in the bar area with a glass of wine before retiring to our room

looked very new and very clean and easy to get to the airport, very nice breakfast

clean, modern, great service, great breakfast and free shuttle to the airport

didn’t have breakfast

gym is terrible as well

shuttle dropped me at and should have been one

kids pizza was burnt, starter price the same as main meal price even though it was just a salmon

the wifi was strong everywhere in the hotel

showed up an hour earlier, check in is at 2 i show up at 1, early check in cost me 40 euros

no children under 16 in gym was annoying because athletic kids wanted to run on treadmill but could not

free breakfast and the free shuttles start at 4 am

wifi doesn't work

room size, room service, staff, cleanness, location

manager in the bar was excellent with immaculate service with the lady staff night was pretty pleasant the food

staff, cleanliness, good breakfast, room service, clean & comfortable bed, location … everything

flight arrived late and by the time i got into the room the room service had closed 10 minutes before

breakfast was very limited to few option.

for early flight so no breakfast

and comfort and the staff rui at the reception and other guy at the bar in the evenings good work guys made our stay so special and we will thank you and continue

hotel is comfortable with an on site gym, bar and food service available 24 hours allegedly

the brand new bar area is excellent

really good breakfast. during our stay we very luch enjoyed our morning with it.

receptionist who checked us in was lovely and helpful, the room service man who brought us food was really nice too, (and the food was great), the room was so

breakfast is average

the bar tender, gonzalo, was especially nice

the gym could be better and the rooms shiuld have water for the guests refilled everyday

everyone was very helpful and when i asked for a late check out due to my flight they offered that free of charge

was amazing, the view from the room beautiful, the people from the reception, room service, restaurant very kindly, the dress code 5stars, and the facilities around very good,

we used all the services, from valet parking to spa to room service and restaurant and bar - all the staff was super friendly and helpful

the facilities, including pool, sauna and gym are amazing, the location is perfect for long strolls along the river rio tejo and close

wifi was very slow

they also have 24hr room service if your checking in late like we did

location, staff, food and value for money as swimming pool use also included.

clean, comfy, good amenities, very friendly staff that handed over goodies for the kids.

the gym and pool are also great and available for guests to use for free

clean, comfy, good amenities, very friendly staff that handed over goodies for the kids.

breakfast really good, kids loved making their own pancakes ud83dude04

well appointed, responsive front desk and room service, great breakfast, really, nice friendly, helpful staff

really impressed room service was excellent wifi was excellent room was spotlessly clean and beautiful

room service didn’t respond. never called back. had to leave hotel to eat.

on the refrigerator were adulterated with water, perhaps by another guest, although informed the room service, the bottles were not replaced during my stay

double bed ✅ check an early check in ✅ ( didn’t make it to the early check in as flight was delayed)

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was a lot of noise during a part of the night

room service food was among the worst i have ever experienced❗️the caesar salad was just gross

real slow check in late at night with tired kids, for no apparent reason

gym is pitiful.

the option for room service was nice

pool access is not included in the price and this information is not clearly shown when booking

- very nice rooms - excellent breakfast buffet - superb spa area

didnt have any place to kids for play

breakfast, accomodation, proximity to transport

room service took a little long but was early in the day

we ordered it to be delivered to the room service and ate it on our balcony while watching sun set

the room was very large and well-equipped: king bed, tv, wifi, mini-refrigerator, large bathroom, closet and floor space - all worked well for us

sparkling clean, great staff and the breakfast buffet very good.

the breakfast was absolutely good

didn’t use mini bar but convenient to have

location is excellent to walk downtown, easy access parking, and the rooftop bar was nice

wifi was not so great, and i need secure wifi

a four-star hotel should include in the price, namely the safe, the breakfast and a good quality wifi

the receptionist was so nice and went out her way to give us an early check in because our flight was very early in the morning

beds are very comfortable and the heated pool is great for a relaxing swim session. recommend!

the fact that in the swimming pool there was no one to help you

cold water ud83dudca6 at the jacuzzi & swimming pool .. some noise from the outside

poor wifi connection

no coffee/kettle facilities unfortunately and no room service at all

personally, i liked it had a gym

breakfast was very good

the wifi is very good, there are 2x fast usb ports next to each bed which was very convenient

i was having dinner with my kids and we passed closing hours without noticing

kids friendly staff

room service breakfast had good options

old nothing that bothered us honestly, people commenting that they don't have time to go to the gym and spa before check out is not true

i have requested a small plate and glass for the kids they came with the plate, glass and pdq to pay 5 euros was shocking for an executive room

friendly staff, the lady offered early check in, and very kind, the amazing location, nice rooms, etc, etc

the spa also had great facilities

breakfast had something for everyone.

the breakfast was very good and affordable

we would appreciate if the rooftop bar opens a bit earlier (just a suggestion)

the family room was large and had two separate beds for kids

it's not appropriate and safe that kids or old people stay apart from family in different floors

kids pool and shade on the rooftop were great

the room service menu didn't have a lot of small meal options for non-meat eaters.

check-in and room service on time

the hotel offers great amenities for its guests, including a spa, swimming pool, and sauna

the staff were wonderful, rooms comfy, great pool for kids!

excellent breakfast, but the only thing we missed was the lack of meat products alternative to pork

wifi didn't work in our room, but worked fine in common areas

nothing to eat for kids at hotel or around

wifi worked great

room service food was not bad, but could be a bit better.

excellent breakfast, spectacular staff and location is easy to find

parking with elevator up to your room

breakfast had everything you needed

wifi networks

very spacious room & it was great to have a little bar fridge

team (showed me the room, facilities and made sure i am fine - also during breakfast), very nice gym, very rich breakfast

room service meals were relatively cheaper

room service timing

it was clean & comfortable. staff was very friendly and great service at the bar restaurant.

family room was excellent, and breakfast was high quality. my kids loved to stay at the hotel.

breakfast was fine. however, we had vegetarian burgers there were not to our taste

pool was open but not heated breakfast was very basic to say the least

pool with spacious landscaped gardens offing shade

very disappointed with the wifi , slow and chargarble in room

the front disk staff, the location and the view the breakfast buffet

staff was lovely, breakfast was good, bed was very comfortable

really nice compact gym

and a lovely restaurant and bar on an evening

i also stayed at another sana hotel nearby. with the same price tag, that one has a pool.

the facilities were great, nice rooftop, great bar and dj

no hesitation in letting us have a late check out

perfect, we’re coming back! great breakfast, lots of options. fresh fruit and veg.

the breakfast is excellent for this type of stay

think the staff at night could be more welcoming eg if you needed a drink at the bar you had to look for staff and some of the staff i felt i was putting them out by asking , a

breakfast was excellent

the hotel proximity to bar and restaurants

mini bar available at room which you can use and pay for later

it's very difficult to get out of the underground parking. the wifi is slow

breakfast, nice garage (somehow tricky to get out), nice room and very good sound insulation

breakfast, cleanliness, shower, complimentary treat, free wifi

on friday & saturday the dj transformed the bar/lobby into an amazing area, great atmosphere

great spa and gym area and nice vibe in the lobby area and bar

thought the pool would be warm but it was cold

great spa and gym area and nice vibe in the lobby area and bar

the hotel bar is pricey

the breakfast was also great, nothing to complain at all

location (close to the metro, laundry services and supermarkets), the room facilities (the availability of a refrigerator was a

good wifi

fantastic breakfast and location

was there for three days, and it was an unpleasant surprise to find out that the room service did not clean the room at all on the second day

water pressure and shower. sumeya (?) a room service worker was kind and professional.

front desk and room service female attendant were uncomfortably nosy and unkind, respectively

also, there is a great gulbenkian art museum and wonderland park for kids within walking distance

also, there is a great gulbenkian art museum and wonderland park for kids within walking distance

room service forgot to leave shampoo and shower gel had to ask myself for them

the bar manager antonio is very accommodating will put you ease

in particular, very kind staff and very good breakfast

my wife and i are in out 30's and two kids under 4, all were kind, however the fellow occupants seemed to think we were out of place

this hotel has a big breakfast variety, a nice bar and a heated rooftop pool

:) the pool was amazing too, the water temperature was very nice and not cold, you can even swim in cold

were several breakfast options which is nice

breakfast was excellent with a good selection available despite covid regulations, which were

front desk was super helpful and worked with the bar staff to get us set up to watch a canadian olympic hockey game on the big screen

excellent and friendly stuff. comfy big room. delicious breakfast. close to the metro.

very good breakfast with lots of food choices

room service was always on time, polite and quick

clean rooms, great view, free fast wifi, placed 2 day lisbon itinerary recommendations in room, quiet

mini bar water is not free

the gym was nice but rather small, and there was no water available there, which was quite

perfect wifi

small minor incidental things not worth mentioning (like the mini bar not seeming to be cold but we could have mentioned if we had needed it

location for airport and metro good bar and restaurant

to metro, the excellent port served in the bar

room service very efficient - lots of staff at the reception to support whenever needed - room was

than room service, no way to get just a cup of coffee or tea in the morning

the skye bar was a perfect place to enjoy the view with a nice glass of wine

ac system was sub par and the wifi was horrible

room service menu looked good until we went online to order then it was nothing like the range in

beautiful roof bar and not far from the great lisbon places of interest

hotel is well decorated and looks great, bed was confortable, location is central, there is a bar in the hotel opened till 22:00

they have a sauna and pool which i tested and loved

are equipped with tea/coffee facilities (we didn’t have any, but you can buy coffee from the bar downstairs) and iron/ironing board

the rooftop bar is great, but it would be better if it offered more finger food options.

we loved the facilities and were able to have drinks and snacks both nights at the rooftop bar that added to the special occasion

wifi wasn't working the whole stay

pool and spa and fitness center

service, communicated in my native language and spanish (which i appreciate), staff in the breakfast buffet were always attentive and made me feel special at all times

bad wifi, also they make up the room very late, 2 days i came after 4 pm, and room wss not yet made

the gym was decent and the spa was fantastic

good location. excellent breakfast

was good very comfy beds and pillow excellent breakfast ud83dudc4c spacious rooms and balcony good

separate enclosure within the room for kids with another tv was beyond our expectations and totally enjoyed it

narrow hallways overpriced impractical room design tiny gym with no windows extremely tight parking slow elevators loud cleaning

i had to leave early in the morning, so i didn’t have time to try the breakfast or eat anything at the hotel

jacuzzi a bit cold one night but lady on spa desk very helpful with bath robes etc

a big fan of the breakfast and the bartenders could be friendlier but this could just be a cultural difference

i had to call room service which never had anyone answer the telephone

few nights in a row until very late,some kids and youg people were screaming and shouting,even tho we call the reception to ask them to stop

the breakfast and the restaurant both are impeccable

extremely comfortable bed, silent number, excellent wifi (speed and coverage).

the breakfast was wonderful as well as the atmosphere it was served in

also, i visited the gym facilities inside the hotel, which was a nice add-on to my morning workout

the bar/lounge could be better arranged - it was very noisy between the bar and dining room areas with

immediately went to the spa which i had all to myself

the sushi bar was so tasty and great value for money

helpful staff, amazing breakfast and modern rooms

did not like the room service you do not get coffee and tea inside the room like other hotels

clean room, modern hotel, excellent breakfast, good wifi, helpful staff, good location.

sometimes it's difficult to connect to the wifi on the room

bar area open all night

breakfast timing is amazing, much better for people who wants to leave early

the place and the people of the bar a great to help and serve good food, all of them help

breakfast till 12:00 and 24h bar open

apparently, available from 4am if you book ud83dude32 and, the bar and lounge area are great

not much -i guess the hotel bar menu has a daiquiri with vodka instead of rum.

rooftop bar being closed.

hotel, big and comfortable rooms, very good option for the family with kids

they also made very early check in for me which i really appreciated

on our last stay we needed early check-in and a very late check out

swimming pool, which is very tiny for the amount of rooms and full of kids jumping and obviously keeping you away from that

amazing pool, great rooms, very clean

pool is stunning and quiet most of the day staff are extremely attentive and friendly most comfy

no room service ( first time i ordered uber eat in a hotel) no late check out

hard to say... maybe more seats at the swimming pool?