we were not informed that the pool was out of service until we went to get in the pool.

the breakfast was very good and a variety to choose from

man that was in charge of the breakfast was awesome

the breakfast was a full breakfast, not continental

hotel was full so breakfast was pretty picked over

they had the best variety of breakfast and it was comfortable to stay there.

work once and might have messed up somehow by being next to my cell phone i was told, i wish the pool was open longer and if it was just a little bit more cheaper i probably would have stayed

good food for breakfast. comfortable beds

i like that the hotel was very clean and comfortable.. and had breakfast.. slept good..

wanted to go swimming so bad but the pool didn t look clean

location, large parking lot for oversized vehicles (dually truck) (+)parking was good (+) bed the parking lot was more potholes than smooth driveway

the indoor pool and hot tubs.

wish the check out time was a little later with having small kids you feel rushed to get checked out by

swimming pool was nice.

clean rooms, comfortable bed, great pool area.

upgrade we just watched tv on our phones we got no sleep , think we had bed bugs , as the kids were ate up , ac worked but not enuff to cool the room and it was an overall uncomfortable and

the breakfast was a little rough. coffee didn't taste good.

the breakfast was alot of sweets and not alot of other options

enough parking

my kids would have loved it more had there been a pool. but other then that it was a great stay.

breakfast is plenty, much to chose from

free breakfast

ud83dude02 the breakfast is simple and basic

breakfast was good but it needs some protein like maybe some eggs and sausage.

friendly staff. great breakfast. good value

the breakfast was great

no breakfast and no vending machines

there wasn’t any breakfast. the tv remote did not work . the outlet by the sink didn’t work.

in for breakfast at 6:45am and no one was there

breakfast area closed and locked at scheduled breakfast times.

the breakfast! you had a choice of 3 cereals, a couple of muffins and honey buns.

shuttle service was an amazing bonus

the service in the bar was terrible. took forever to get food.

the free shuttle service was very efficient

i also had issues there shuttle not being at the correct pick up location at the airport and the shuttle start running at

hallways was clean neat didn't hear not one noise everything was working in good shape smell good breakfast was great fresh

location was very convenient for the airport and the airport shuttle was only a bonus

hotel bar/restaurant was a complete failure

comfortable bed the soft lite pillows the pool area the quite patio and the staff was so

clean, easy location, had a shuttle to midway, security in parking lot

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked' for just

no free wifi in the rooms and no foot slippers

very quiet and comfortable rooms. close to the airport with free shuttle bus.

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our own order in

comfortable beds. clean. nice shower. room service was nice. tv was large.

airport shuttle was good.

children enjoyed the pool, location was great not to busy getting in and out

the rooms were small as well as the pool and gym

restaurant in lobby; friendly staff; pool and gym

room was clean and had a kitchenette area so we could have hot/ cold snacks when we were in our room

pool was big and warm, our room was on the 8th floor with windows on both sides so our little kids loved looking down at the traffic and planes

no children’s teams or partying kids

the highlight was room service breakfast

never ordered room service because again never picked up

room service. they clean look like they did not do

let is much too expensive), blinds get stuck

the friendliness of staff and the breakfast was surprisingly good with a variety of choices

there were plenty of options for breakfast in the morning and lots of food options in the vicinity

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

breakfast and the pool

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

super happy it had a small kitchen area to cook a meal

the kitchen was well equipped and the complimentary breakfast was great

the breakfast bar needs a new toaster and would suggest adding a toaster oven

the drinks at the bar on second floor were great but i don’t recommend the food there

room, building, gym

shuttle service to anywhere within a mile of the hotel made my stay stress free as i didn’t have

awesome staff - great hotel - comfy beds - loved the free shuttle

the shuttle offered to get to the united center. also, the room was pretty spacious.

the location was so great and their shuttle escorted us to and from the arena safely

the location to our venue was perfect. shuttle service was great!

i hesitate to comment on any of the bartenders by name, as that might suggest how much time i spent in the bar area

accommodating a guest who needed a late check out is a must for quality and return service.

nice cozy bar and lobby

room, gym, restaurant, staff, art.

i was even allowed a late check out since i checked in at about 10pm on arrival

covid-19 inhibited room service! and no restaurant or daily cleaning or pool or gym

it was located perfectly for food and for what we wanted to due. great shuttle service!!

location was super convenient to the university of chicago with free shuttle service anywhere on campus

people were very friendly. the shuttle was very nice. room was great

the breakfast bar was good, plenty of seating.

the staff were amazing and helpful. they also allowed me late check out.

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for us as we travel light

hotel is accessible directly from the parking which is great when it’s cold, and free access to laundry is very useful

the fitness center and free laundry usage was super handy

the continental breakfast was delicious, with both hot and cold items including eggs, cereal, fresh fruit, lots of

was spotless, room service excellent, check in and check out painless and wonderful ambiance

also, there is a gym down the street, the bucktown

lot of street noise; difficulty with room service getting orders correct and complete; inconsistent

no gym. but they had a deal with a gym a little way down north avenue.

location, meal, bar all great. staff great as well

only thing we noticed was that the chairs down in the bar area were absolutely filthy

was very courteous and helpful (except lady on the phone said room wasn't ready for early check in when it turned out it was) restaurant staff was excellent and food was delicious

the front desk also included free wifi for our stay which was appreciated

the evening away, and returning after 9pm the room still had not been cleaned or the coffee bar

we found it confusing to log into wifi with bonvoy

the pool was cold! even for the kids. please increase the temperature.

that the bar was closed.

had ordered room service with a wine opener and when the food came, we did not receive the wine opener

clean modern large room loved that the gym had a peloton

room service was very cold when it arrived!!

breakfast buffet was awesome even for the kids and everytime we needed something staff was right at our room

no information about gym or pool area

are friendly and it was clean and my kids love to it there nice view the food was very good my kids enjoy it they won't to come back

i loved using the gym on the second floor!

the breakfast, the gym and the hotel was also pretty clean

wished there was a pancake or waffle option for kids

we had also paid for a late check out and were being rushed out of our room 15 minutes past the regular check out time

the spa and steam room were also a highlight, and the pool was beautiful

gym was okay, my partner enjoyed the steam room

the pool should be on the roof. the chlorine smell was not awesome.

good coffee and breakfast

no pool and the gym was a bit sparse.

location was great! loved the rooftop bar and restaurant!

my key did not work for gym. so had to ask reception to open it for me every single time.

breakfast was great love the sofa and seating area of the room

the gym is extremely clean and has great cardio machines, weights and cables

loved seeing food and bar options at front

walking distance from all attractions. great staff early check in and out process. comfortable.

gym area was quite small

the bar and good closing early. other than that great stay!

keurig coffee maker didn’t work, and after a weekend of museums with kids, i needed coffee

bed was so comfortable. room was spacious. loved the kitchen amenities and the refrigerator

lots of space and the kitchenette was great, especially in the morning with 3 kids

it was extremely loud, and the kids were mildly destructive because the adults weren't paying attention

the views are amazing, breakfast was great

wifi was quick and the location is

was quite the stuff also kind a great location but the room service not that's level we stayed there for 3 days and 2 nights they changed every thing

room service wasn't provided everyday though we asked for it

early check in.

especially when kids are there for more than one day and weather is bad outside

yscrapers) , all perfect, excelent thanks

i missed having a kettle in the room but the room service could deliver tea.

place, quited, nice room, attractive place for gym

would be nice if they had their own restaurant, with room service

the kids got little teddies upon arrival

the room service was top notch

overall probably the best hotel experience we have had in chicago

room service menu wasn't great. but the bonus in this was we got out more.

loved the pool and hot tub

limited amount of time to go to the pool. parking is a little pricey.

bar food and service was amazing

great bar in the lobby

cool bar, gym had lots of machines and weights, free good coffee in the morning, very friendly staff and

the bar is beautiful

arrived early and called to ask if it was okay to leave our luggage at the hotel so we could go site seeing

great location and cool design. gerin at the bar made the best french75. he was awesome.

we enjoyed the live jazz by the bar in the evenings as well

could not find the switch to turn off the bar lights

bar and restaurant with great service and offerings

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

a fire extinguisher enclosure and some fencing in the parking garage where they have an impromptu gym setup on the fourth level of the parking garage

the location isn't very walkable for good food and bar areas, but is close enough to everything that a short uber/lyft will do the trick

there are kids everywhere

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

was amazing, the pools were a good temperature and the bathrooms and our room was awesome

many chemicals in the pool and the couch bed sank in the middle and was not at all comfortable

a hot tub would have been nice and the pool was small. the amazing gym made up for that.

there is a laundry service on the 3rd floor but one has to pay with 1/4 dollar coins so you need 33 coins to

staff is incredibly accommodating, allowed a complimentary late check out and even held our bags as we waited for an evening departure post check out

location, lovely big room, very clean. excellent facilities swimming and gym

my kids particularly enjoyed playing the baby grand piano at the ballroom lobby

first with my parents and now i take my own kids

we had to call room service twice for a blanket and waited 30min both times. but it was okay.

food/ laundry credits don't roll over to the next day

regarding the room service, we did not get it restored to a

rooftop bar was closed

the room was also spacious for a king and the bedding was comfortable

book one of their king spa

no spa anymore ... needed massage

highly recommend signing up for their rewards program which gives you free wifi and a $30 spa credit to name a

hotel was in good location , it was clean , the breakfast bar was so good

even used the gym

days in a row my kids room was not cleaned

the breakfast was amazing too

the rooms are spacious and well-equipped with kitchenettes, perfect for those looking to cook their meals

the roof top bar was fantastic

allowed early check in which was awesome

modern, clean rooms and facilities, incomparable location, elegant french restaurant and decent gym facilities

stable and strong wifi

gym could have had more equipment

spa and gym opening hours with sufficient equipment

breakfast buffer was average

high up i did not know that and that if you book through booking you don’t get free breakfast

did not have breakfast. no comment.

great breakfast buffet daily. lots of selection.

old floor plan made it a little hard to navigate with two kids and suitcases on wheels (three fire doors between our room and the elevator)

was a gay convention going on and i had my kids

you are close by to small cafes and restaurants if you don t feel like room service

couldnt use the laundry section

i requested a late checkout and was told that they were able to accommodate

fact we had to pay a $30 fees per day and per person (no opt out option possible) for the use of gym facilities (that we did not want to use), water in the room and coffee in the lobby in the

we arrive in the hot-point time ,when restaurant, gym and other shared rooms were closed,due to covid

the lobby and bar are in a lovely art deco style, which really gives a grand vibe

good gym spacious rooms

they called me on my cell because i was in the gym when my friend showed up and her phone wasn’t working

the breakfast was great!! i love the location of the hotel. the view was amazing.

i loved the view from my room. the complimentary breakfast was perfect.

makes for a very noisy and jarring breakfast experience

limited choices for breakfast but large portions and it was free with the vouchers

expensive parking , expensive breakfast, did not like how far to get to the rooms for the guest

begged for an early check in when we arrived but they couldn't accomodate, so no shower after the red-eye

wish there was a bit more variety for kids to choose from for the daily breakfast

the room service attendant made a sweet little bed for my daughter s stuffed animal when she cleaned

comfortable beds, breakfast daily, cleanliness of our room, great room service, large bedroom windows, walkable area, & nice staff

location great breakfast quietness good amenities (a gym) conclusion: good value for its (+) the gym was surprisingly well equipped

we were with 2 small kids, and they were very tired

00 for early check in or they would text me after 12:00 when my room was ready

walls are thin and we could hear kids in the hallway late at night

one could simply relax and enjoy a cup of coffee upon rising in the morning without having to use room service

lack of room service in the evening

the gym was very basic

small gym and a charge for everything automatically. and over priced restaurant.

ecked the

location - close to cta train/bus to anywhere in the city staffs are nice and helpful room service start from

room service food wasn't great

additional fee for water & wifi - its mandatory, cant cancel

were hoping to get some drinks after the show, but the bar closed by 11:00

breakfast was too expensive and limited and the room service was not good at all

e per night of my stay) room was superb, high ceiling and everything in good condition

and bathrooms with robes and lovely molton brown amenities, comfy beds, in-room coffee machine, gym facilities and great breakfast selection

breakfast was great

we used the gym everyday and will be back next time for the shake shack delivery to the room

cor reminds you of a gym, the bath robes - of the boxing robe, etc)

coffee at breakfast could be improved, but that's minor, as otherwise a truly great hotel!

overnight oats for breakfast was delicious and nutritious

we had room service and our food was delivered faster than expected and it was delicious

the roof top bar and the food and lake and tavern

few amenities for kids

ter a fabulous concert at the chicago theater

kimberly went above and beyond to make the stay special for our two kids

rooftop bar was fun

great location! raised rooftop bar was the highlight of the trip.

staff was always helpful, fitness facilities were superb, bar and room service were open so it was a great stay

00 to use towards room service

super well located and the dining room service is very handy!

very nice hotel bar with great drinks

was delicious, i would have preferred it served hotter as it was barely warm

nice river terrace bar and in-house sushi restaurant

there was no one at the bar or cafe for 2 of the days we were there

staff did not explain hotel amenities (wifi, gym, restaurants, etc.)

room service took over an hour to bring up a bagel with lox and coffee

it was late when i arrived and they didn't have room service running.

accommodated us with early check in and our bed preference

in addition, it was not credit to my account when i used it for room service

room service was very quick and staff is very pleasant and helpful.

the hand sanitizer in the gym was completely empty

the rooms were clean and it was a bonus to have the full kitchen in the room as well

kitchen sink clogged up

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

love the fact that it had a kitchen area