we had no clue there was a pool, and it was a super cool pool with two hot tubs

upgrade we just watched tv on our phones we got no sleep , think we had bed bugs , as the kids were ate up , ac worked but not enuff to cool the room and it was an overall uncomfortable and

breakfast meat no bacon

the breakfast was great

breakfast was good. no jelly. kids enjoyed pingpong, but needed new paddles.

ud83dude02 the breakfast is simple and basic

would like a little more verity at breakfast

free breakfast

staff rooms clean pool was great breakfast was great everything worked

breakfast was good but it needs some protein like maybe some eggs and sausage.

the breakfast was a little rough. coffee didn't taste good.

my kids would have loved it more had there been a pool. but other then that it was a great stay.

enough parking

good breakfast

not enough protein offered at breakfast.

breakfast area closed and locked at scheduled breakfast times.

would like to have seen fruit on complimentary breakfast

in for breakfast at 6:45am and no one was there

breakfast was cold cereal. no fresh fruit. sunny d offered as orange juice.

breakfast was typically quite basic, with packets of dry oatmeal or sugared cereals, cold milk,

pool was cold

the breakfast was a full breakfast, not continental

no pool or hot tub

room, staff was all super friendly, breakfast was good, wifi was fast, pool was great

also, breakfast was wonderful

location, large parking lot for oversized vehicles (dually truck) (+)parking was good (+) bed the parking lot was more potholes than smooth driveway

the pool was out of operation

work once and might have messed up somehow by being next to my cell phone i was told, i wish the pool was open longer and if it was just a little bit more cheaper i probably would have stayed

good food for breakfast. comfortable beds

location and breakfast

my husband and daughter had a skin rash from the pool, which was treated with salt instead of chlorine

shuttle service was an amazing bonus

the service in the bar was terrible. took forever to get food.

the free shuttle service was very efficient

i also had issues there shuttle not being at the correct pick up location at the airport and the shuttle start running at

hallways was clean neat didn't hear not one noise everything was working in good shape smell good breakfast was great fresh

location was very convenient for the airport and the airport shuttle was only a bonus

hotel bar/restaurant was a complete failure

comfortable bed the soft lite pillows the pool area the quite patio and the staff was so

clean, easy location, had a shuttle to midway, security in parking lot

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked' for just

no free wifi in the rooms and no foot slippers

very quiet and comfortable rooms. close to the airport with free shuttle bus.

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our own order in

comfortable beds. clean. nice shower. room service was nice. tv was large.

airport shuttle was good.

children enjoyed the pool, location was great not to busy getting in and out

the rooms were small as well as the pool and gym

restaurant in lobby; friendly staff; pool and gym

room was clean and had a kitchenette area so we could have hot/ cold snacks when we were in our room

pool was big and warm, our room was on the 8th floor with windows on both sides so our little kids loved looking down at the traffic and planes

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

the breakfast was great and also the room was extremely comfortable

cleanliness, beautiful views, modern rooms, kind staff, amazing breakfast options, heated pool were just some of the reasons why we will be coming back to this hotel

the kids loved it as well since this was their first time in a hotel

breakfast

location. really good gym.

no easy parking

enough staff on saturday for room service

d to ask for it), restaurant service was slow, paint and door fixture in

we attempted to get dinner via room service and were told we couldn't do to short staffing

super happy it had a small kitchen area to cook a meal

the kitchen was well equipped and the complimentary breakfast was great

the breakfast bar needs a new toaster and would suggest adding a toaster oven

the drinks at the bar on second floor were great but i don’t recommend the food there

room, building, gym

shuttle service to anywhere within a mile of the hotel made my stay stress free as i didn’t have

awesome staff - great hotel - comfy beds - loved the free shuttle

the shuttle offered to get to the united center. also, the room was pretty spacious.

the location was so great and their shuttle escorted us to and from the arena safely

the location to our venue was perfect. shuttle service was great!

i hesitate to comment on any of the bartenders by name, as that might suggest how much time i spent in the bar area

accommodating a guest who needed a late check out is a must for quality and return service.

nice cozy bar and lobby

room, gym, restaurant, staff, art.

i was even allowed a late check out since i checked in at about 10pm on arrival

covid-19 inhibited room service! and no restaurant or daily cleaning or pool or gym

it was located perfectly for food and for what we wanted to due. great shuttle service!!

location was super convenient to the university of chicago with free shuttle service anywhere on campus

people were very friendly. the shuttle was very nice. room was great

the breakfast bar was good, plenty of seating.

the staff were amazing and helpful. they also allowed me late check out.

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for us as we travel light

hotel is accessible directly from the parking which is great when it’s cold, and free access to laundry is very useful

the fitness center and free laundry usage was super handy

the continental breakfast was delicious, with both hot and cold items including eggs, cereal, fresh fruit, lots of

was spotless, room service excellent, check in and check out painless and wonderful ambiance

also, there is a gym down the street, the bucktown

lot of street noise; difficulty with room service getting orders correct and complete; inconsistent

no gym. but they had a deal with a gym a little way down north avenue.

location, meal, bar all great. staff great as well

i liked the gym. the bed was very comfortable.

no information about gym or pool area

i loved using the gym on the second floor!

the breakfast, the gym and the hotel was also pretty clean

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near their apartment

view, design, tech, positive vibes, staff, food, pool, the bathroom, the bed

gym could have been bigger with addition of rowing machines.

pool closed at 9pm and $73 for overnight parking per day

decent gym

the gym, steam room, and pool were a nice touch also

we found it confusing to log into wifi with bonvoy

room service

great hotel bar with nice cocktails

did not like that every person who joined the wifi was charged $15

made no sense that room service was cheaper than eating in the restaurant

thing i didn't like was the fact that all restaurants and room service is closed because of covid, so had to order food from grubhub

staff, hotel location, interior of the hotel, hotel bed, free convenience items, room service chocolate cake was delicious

to the socialism conference they were having and use the non gender designated bathrooms with my kids if 6 and 9 years old

kids were going to a concert

we stayed there for 3 consecutive days with my wife and 2 kids

good coffee and breakfast

no pool and the gym was a bit sparse.

location was great! loved the rooftop bar and restaurant!

my key did not work for gym. so had to ask reception to open it for me every single time.

breakfast was great love the sofa and seating area of the room

i didn't have time to use the gym or spa but the room was so nice and the bathroom was excellent

also the spa was

i didn't have time to use the gym or spa but the room was so nice and the bathroom was excellent

we thoroughly enjoyed ourselves and used the gym, pool, tennis courts and did multiple classes

restaurant and bar area

the hotel is beautiful, the rooms relaxing and well-appointed, and the lobby bar and restaurant always bustling

they got a gym and the property looks amazing. the interior design was great.

the gym is extremely clean and has great cardio machines, weights and cables

the lobby bar was fun and very friendly

gym facility also nice with clean and up to date equipment

specially the coffee, tea and hot chocolate for the kids at the lobby been offer 24hrs

breakfast too busy

friendly staff, delicious breakfast, beautiful rooms, a whole kitchen in the room!

excellent room & lodge staff kept the breakfast bar full.

no change available for use of laundry machines.

wifi is ok the view from my room was nice location was nice

we had to lug our luggage and kids down to the lobby 3x to make it right

room service wasn't provided everyday though we asked for it

early check in.

wasn’t really breakfast. just coffee and yogurt. kids loved it but i’m lactose

view of the building next door and the alley cons: *the biggest con of all: i could not get the wifi to work on my laptop

wifi is not so fast

we were missing a kettle in the room however hot water available from the machine located at the gym turned out to be sufficient for us

the kids received a little gift when we arrived

for cheap the staff worked amazing with us especially because we are a big group we asked for early check in and they were amazing about it the rooms were super clean and very

bar food and service was amazing

arrived early and called to ask if it was okay to leave our luggage at the hotel so we could go site seeing

cool bar, gym had lots of machines and weights, free good coffee in the morning, very friendly staff and

prices of in room bar and snacks could be cheaper. should offer free internet

the bar in the lobby is the best place to hangout

cost of parking was atrocious, and so was the cost of the meals from room service

signs near the elevators advertised room service and we saw used trays/carts in the hallway but when we called we were told room

beds comfortable, gym well equipped, pool fantastic. great location

loved the soaking tub. they accommodated our request for a late check out.

you have to walk through the fitness room to get to the pool which was rather awkward

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

great location and cool design. gerin at the bar made the best french75. he was awesome.

noisy guests in the bar area. wrecked the calm and relaxing atmosphere

could not find the switch to turn off the bar lights

bar and restaurant with great service and offerings

many chemicals in the pool and the couch bed sank in the middle and was not at all comfortable

a hot tub would have been nice and the pool was small. the amazing gym made up for that.

there is a laundry service on the 3rd floor but one has to pay with 1/4 dollar coins so you need 33 coins to

staff is incredibly accommodating, allowed a complimentary late check out and even held our bags as we waited for an evening departure post check out

location, lovely big room, very clean. excellent facilities swimming and gym

my kids particularly enjoyed playing the baby grand piano at the ballroom lobby

first with my parents and now i take my own kids

we had to call room service twice for a blanket and waited 30min both times. but it was okay.

food/ laundry credits don't roll over to the next day

regarding the room service, we did not get it restored to a

rooftop bar was closed

the room was also spacious for a king and the bedding was comfortable

book one of their king spa

no spa anymore ... needed massage

highly recommend signing up for their rewards program which gives you free wifi and a $30 spa credit to name a

hotel was in good location , it was clean , the breakfast bar was so good

even used the gym

days in a row my kids room was not cleaned

the breakfast was amazing too

the rooms are spacious and well-equipped with kitchenettes, perfect for those looking to cook their meals

the roof top bar was fantastic

allowed early check in which was awesome

modern, clean rooms and facilities, incomparable location, elegant french restaurant and decent gym facilities

stable and strong wifi

gym could have had more equipment

spa and gym opening hours with sufficient equipment

breakfast buffer was average

high up i did not know that and that if you book through booking you don’t get free breakfast

did not have breakfast. no comment.

great breakfast buffet daily. lots of selection.

the breakfast was great!! i love the location of the hotel. the view was amazing.

not enough gym equipment

we like the location and really enjoyed the swimming pool and very clean.

i loved the view from my room. the complimentary breakfast was perfect.

that the pool closed early.

they called me on my cell because i was in the gym when my friend showed up and her phone wasn’t working

would like coffee maker in room a grab bar in shower

the hotel was amazing. having the bar downstairs and the location was unbeatable.

i wanted to visit the bar , but it was closed

bar at night post theater was awesome

appeared but very annoying)

wifi was poor

non inspiring, small gym

bill did not include breakfast; had trouble getting on the wifi.

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

begged for an early check in when we arrived but they couldn't accomodate, so no shower after the red-eye

wish there was a bit more variety for kids to choose from for the daily breakfast

the room service attendant made a sweet little bed for my daughter s stuffed animal when she cleaned

comfortable beds, breakfast daily, cleanliness of our room, great room service, large bedroom windows, walkable area, & nice staff

location great breakfast quietness good amenities (a gym) conclusion: good value for its (+) the gym was surprisingly well equipped

we were with 2 small kids, and they were very tired

00 for early check in or they would text me after 12:00 when my room was ready

walls are thin and we could hear kids in the hallway late at night

one could simply relax and enjoy a cup of coffee upon rising in the morning without having to use room service

lack of room service in the evening

the gym was very basic

small gym and a charge for everything automatically. and over priced restaurant.

ecked the

location - close to cta train/bus to anywhere in the city staffs are nice and helpful room service start from

room service food wasn't great

additional fee for water & wifi - its mandatory, cant cancel

were hoping to get some drinks after the show, but the bar closed by 11:00

breakfast was too expensive and limited and the room service was not good at all

e per night of my stay) room was superb, high ceiling and everything in good condition

and bathrooms with robes and lovely molton brown amenities, comfy beds, in-room coffee machine, gym facilities and great breakfast selection

breakfast was great

we used the gym everyday and will be back next time for the shake shack delivery to the room

cor reminds you of a gym, the bath robes - of the boxing robe, etc)

coffee at breakfast could be improved, but that's minor, as otherwise a truly great hotel!

overnight oats for breakfast was delicious and nutritious

we had room service and our food was delivered faster than expected and it was delicious

the roof top bar and the food and lake and tavern

few amenities for kids

ter a fabulous concert at the chicago theater

kimberly went above and beyond to make the stay special for our two kids

rooftop bar was fun

great location! raised rooftop bar was the highlight of the trip.

staff was always helpful, fitness facilities were superb, bar and room service were open so it was a great stay

00 to use towards room service

super well located and the dining room service is very handy!

very nice hotel bar with great drinks

was delicious, i would have preferred it served hotter as it was barely warm

nice river terrace bar and in-house sushi restaurant

there was no one at the bar or cafe for 2 of the days we were there

staff did not explain hotel amenities (wifi, gym, restaurants, etc.)

room service took over an hour to bring up a bagel with lox and coffee

it was late when i arrived and they didn't have room service running.

accommodated us with early check in and our bed preference

in addition, it was not credit to my account when i used it for room service

room service was very quick and staff is very pleasant and helpful.

the hand sanitizer in the gym was completely empty

the rooms were clean and it was a bonus to have the full kitchen in the room as well

kitchen sink clogged up

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

love the fact that it had a kitchen area