the temperature of the pool was very warm not refreshing !

dinning, pool, and ultra clean.

clean facilities, friendly staff, great programs for kids for the 4th of july weekend

staff incredibly helpful, great gym, beautiful pool and gardens........ every thing was lovely!

kids down the hall every morning and evening

excellent bar service and front of house staff and valet service

breakfast was not really breakfast, a bar to go inside of a brown bag along with an apple

were doing renovation so the gym wasn’t available

this meant the gym and pool were closed and there was of course the noise that goes along with construction, which

the hotel was under construction and the gym was closed

pool service and concierge!

they even went the extra mile to get me the wigan v southampton match on tv, the bar manager using his own personal access code to get it on screen

lots of amenities like free access to the equinox gym and complimentary

valet parking service, friendly staffs , luxurious bedding, tasty restaurant, clean and tropical pool to chill in

the pool bar was extremely overpriced.

i did not like how the pool closed at 7pm

drinking water supply in the room, no room service for my room on 32nd floor, even basic things like room slipper is not provided

great room, good room service, great property in a very conveient location.

amazing pool with great cocktails

smoothie bar on the way to the pool, also participates in poolside yoga

i was on the 3 floor with 3 kids

there was a gym, but it was small

the kitchen was well appointed and useful

large room with kitchen

the breakfast is great

nice location, great and varied continental breakfast. nice pool outside.

room service was overprced, late and arrived cold.

superb personnel, awesome common facilities, bar and restaurants, bar is specially comfy.

construction of the shower lead to water pooling up at the shower door and seeping out into the bathroom

service at drakes bar was very slow

wifi was very poor for such a big chain, i spoke to reception re this and was put through to the

11th floor, great view. room was very spacious as well! we also loved the rooftop pool.

had a great view the room was amazing and relaxing they even gave my a bottle of champagne my kids love the room and it was cozy and spacious enough for them to play hide and seek it smelled

wifi not good

the pool area is gorgeous, with views and bar and activities

the room service food was amazing a bit pricey but that s if u want to hang early in the pool

room was nice. location was great! breakfast buffet was very good.

no fast laundry service or facilities.

it's family friendly, but i can see how awkward it would be if it was full of adults relaxing and kids running around screaming

amenities were nice - gym, pool, lobby

pool is a pain as the screaming kids at 01:30am outside our window was pretty loud

the pool and hot tub were open 24/7 which was great :) not to mention the view

ignoring me for 10 minutes and i was the only person at the bar figures and one minute they have room service next day they don'

pool is a pain as the screaming kids at 01:30am outside our window was pretty loud

let young kids drinking by the pool and having sex in the pool mid morning in front of our children

it was clean and offered free breakfast

pool view is great especially at

room was good and nice pool area. breakfast was good, friendly staff

we used the pool it was a little chilly but that’s due to the time of the year

room and bathroom water/ice refill station and gym were good we stayed in the one in port st lucie and liked it, so decided to book in miami too

decor staff pool gym architecture view

double) and pillows + a nice gym and restaurant

room service was too expensive and not accurate.

hotel is fabulous modern and boutique great breakfast too

we stayed on the floor with the pool and gym which was so convenient

the spa is not serious at all, went there, there was a guy on the phone for like 10 minutes ignoring

i was charged for breakfast for 3 days and there was no breakfast given

rooms, great locations, super nice decoration, beautiful panoramic pool area

breakfast is included it is only continental breakfast

the gym should be 24/7 or should be opened longer than 9/10pm.

the pool on the premises is heated, a big plus when the weather is cooler

swimming pool had towels available to borrow and the pool was a decent

bar was a nice spot to chill at also i got a chance to get an a couple of pool games i would

pool included to enjoy the summer, gym 24/7

great pool and hotel bar to boot

pool service was excellent

also all that money and no breakfast

the restaurant wasn't serving the benedict eggs at breakfast for which ritz is famous for

was delightful, breakfast prompt and delicious

great staff, pool, food. great location.

pool

pool was nice too

comfy bed; good wifi; excellent bathroom accessories

location, big rooms, solid buffet breakfast, great views of the city

pool is spectacular, sun hours aren t perfect but you can make it work

was told the spa and gym was 24/7 so the first and second night used the hot tub in the spa area then in third night was

my children loved the view and the pool most of all

didn't like that the pool is right in the restaurant outdoor seating.

pool area

gym was closed

really love the pool

my kids loved the pool and i loved the view

the staff specially the pool guy

/ spa deck is nice, but is severaly lacking in amenities

i liked that the hotel room had a full kitchen

i understand that room service was not being done because of the pandemic but getting your everyday necessities

we had complimentary breakfast with our booking but in the 1st day we ordered room service it was over an hour wait and the food was cold and

the gym is really small with not much equipment

limited evening activities for families and kids' but still very good

pool and ocean view

lack of quality room service, lack of staff, disappointment during staff interactions

ardonnay) in the lobby bar was very high.

instead, a mini bar with 300$ worth of alcohol, hotel merch and other useless stuff

from the pool you have a beautiful view over the coconut grove bayside

the pool was lovely as well - comfortable chairs, water and sunscreen available by the bar area

i loved our room and the gym

room service certainly could be better

not ideal for young kids

no loud kids or partying

the gym was state of the art

gym personnel were the least friendly.

it's close to everything we go to miami for (kids and grandchild), they have a coffee bar in the morning and a wine bar in the evening

the pool closing at sunset.

40 pm and they could not help with an early checkin we had mentioned having 2 kids, but the sheets and blankets were not in the

fee for wifi, no breakfast, expensive parking fee

the pool was very shady,only in the afternoon it had sun for sunbathing,but that’s not the hotels

the swimming pool at the hotel was nice too

the pool was closed for construction, they lost our car in valet

pool is uninviting and mostly in the shade

mini bar is not so nice in the sens that you can not see if the water is still or sparkling

i loved the pool and that the resort fee including bowling and pool! it was truly awesome.

we ordered room service and it was wonderful

pool was high and it was cold and windy. hot tub too small..

large rooms with amazing shower and bath, high quality toiletries, great hotel facilities, pool deck, large tv in front of bed, excellent customer service

room service breakfast was poor quality and expensive

front desk clerks are very professional and there is a wonderful breakfast

complimentary breakfast should have included warm food

room service menu

facilities such as fitness center and swimming pool are terrible

early check in was fabulous so we could get to the wodapalooza competition on time

it was okay for my wife and i, but my kids never asked for refills but they kept coming

it have a perfect location and perfect room service

the menu in the bar area was limited & very, very expensive

we were charged extra for the additional services, such as a pool, gym, etc

great location and impressive appearance. rooftop pool was fun for the kids. staff was fine.

wifi in room never worked and no effort made to correct the problem.

no food or drinks after the pool bar closes.

t included) was great

ly on the reception) -bad sound isolation

no food or drinks after the pool bar closes.

location, pool, breakfast

like that there was a pool and gym here

view and pool

it was a great location. walking distance to everything and a great pool and gym area

is never no life guard on duty so why does the pool need to close at 7pm

free wifi kept dropping out which was very frustrating

great location on the grove. super clean and big rooms. healthy breakfast.

with the kids and all had to walk down 14 flights of stairs

the pool was great

and it was nice they let people chill by the pool even later at night

i wish the rooftop bar was open while i was staying. it was one of the reasons i booked it

one other hotel i’ve used in miami(yve) where you pay an amenity fee for potential use of the gym, wifi and get a crappy mainly juice cocktail

rooms with a rooftop bar which can be noisy on weekends

the rooftop bar was amazing and perfect for viewing the glowing lights from all the buildings at night

alex at check in assisted to get a fairly good early check in and the lounge area to relax was very comfortable till we were able to settle into

the pool was great

access to the pool. walkable to the beach. staff very friendly.

fault anything , breakfast staff , bar staff and the location was fantastic would definitely stop there

location spot on, friendly staff, excellent rooftop pool

property was great, loved the rooftop pool, the staff was so friendly and kind

it could include breakfast for the price.

having a pool and gym on premises was cool

friendly staff, clean and modern room, tasty breakfast

hotel had all the basics and allowed early check in for a fee

we had early check in and late check out which albeit expensive (150 total) was very convenient and

tisha the bar tender and chad davis made me and my sister michelle stay at your hotel wonderful

awesome happy hour, open bar for hotel guests. and a great location.

was right by the lobby which is right bby the bar so i was woken up by loud whistling at

sexy, small bar in loby, 1blk to beach

nothing. best value, location, friendly staff and great restaurant bar downstairs.