bed was comfortable and staff was accommodating for an early check in

they were accommodating of our early check in

like the bar and restaurant on the property was nice

great location and only one block away from a great bar / restaurant

joe’s on the beach bar and restaurant for dinner

the kitchen staff even thou we were late for breakfast cooked us such a great breaky

pillows were directly resting on brick wall it was a nice large room but the table located in the kitchen was far too small to be

sliding door not working. kitchen light switch not visible.8

good equipped kitchenette also

no tea towel only 3 plates there were 4 of us, plug missing for kitchen sink had to use bathtub plug

staff is incredible - always happy to help, wonderful with kids, patient and kind

i used the gym every day and kickboxing regularly, so i was hopeful about that

there is a little gym with a sauna in the hotel

early check in was greatly appreciated, room was a very good size and room was clean - front desk

noisy street and dumb kids yelling around all night on the street

people in rooms on corridor were very noisy - lots of college kids

wifi should be in included in the room rate

wish the coffee bar opened earlier

no mini bar or basic cooking facilities

ich we could use in the restaurant) and free wifi in our room

i hope to use the spa and gym next time but utilised the pool

toilet no door- very bad for kids

spa bathtub next to the window was an amazing feature as well as the spacious shower

every detail was attended to with care from assisting with our bags to meeting all our room service needs, even when we requested tea at odd hours of the night

wifi kept disconnecting and i would have to reconnect

the gym was a decent size with excellent equipment

oh and they had the best gym equipment in the hotel that i ve ever seen/used in a hotel

staff - nice & clean corner room w/ great view - great location for walking around - nice & clean gym

from the welcome bottle of wine, interconnecting room with the kids room, the evening turn down with lightly flavoured water treats, to the beautiful beds, top

more room service options. small boutique restaurant next to hotel services the guests.

be nice if the restaurant hours could be extended a bit more especially for guests who may desire room service for their meals outside regular hours

room service dinner the first night was mediocre

rooms and absolutely incredible attentive service at reception spa and restaurant and

free wifi

wonderful staff, great furnishings, great breakfast and drinks/ dinner at market by jean-georges

wifi was good, pool and gym were great

equipped kitchen full size fridge walking distance to good restaurants breakfast included in price good

was cold, no wifi unless you become a member of marriott, no hotel restaurant or bar

there is a nicely equipped gym and very nice, clean pool and whirlpool

excellent large room. good breakfast decent pool spa decor, lobby & staff

location

excellent customer service. great breakfast. 24/7 gym.

room service was nice and shout out to our driver

doesn t have a proper bar breakfast wasn t great quality gym has no free weights

the gym is usable and clean, and has phenomenal views

there was a complimentary shuttle to the city area which was very handy

free wifi was poor

location, nice staff and nice, clean rooms and the kids enjoyed the pool

would have loved to have room service

laundry services - self serve would be great. laundry service provided was extremely expensive.

the interaction the staff had with all members of the family including the kids

beautiful hotel. we had dinner in the oyster bar and it was excellent. very comfortable bed.

would be great if the pool area had adults-only times

loved the kitchen and balcony over-looking the city

gym, the staff all went above and beyond, felt luxurious- the best of the 4 different hotels we

loved the access to a kitchen as well as great bar /restaurant on the premise

cups in the room for tea and coffee were disposable and the room service meal was in a disposable box with plastic

we used the pool and the gym too,very nice and clean there too

nt with

was so gross no water bottles or extra cups in room no robs no extra towels no life jacket for kids

friendly front desk staff and bar staff

wifi was sometimes giving trouble on/off signal.

good size room and bathroom. great bed. guest laundry.

the pool and hot tub was an added bonus

no laundry bag to put worn clothes

the speakeasy bar downstairs

noisy bar across the road open till 2am on weekends.

penthouse kitchen has great amenities. staff were super friendly and efficient!

the laundry room and kitchen were an unexpected

good to have a laundry to sort out washing before a trip on a 18 day tour

convenient location. great gym. super friendly and helpful staff

of not having a buffet and giving a choice of one proper breakfast meal per person and up to 4 kids under 12 free with a single paying adult)

my kids went to the receptionist and informed about the rat

dirty outside the hotel and not a place to walk around at night with kids you see people openly doing drugs in front of you and witnessing

watch was found in laundry, and the manager jumped my car and saved me $25 for a cab doing it

room was good and clean, location was great, breakfast was good

come with our young kids and the room beside played music till 3:30am and we're very loud we called to get the music

hotel for business, the room was clean, great wi-fi, excellent working area, and a fantastic gym

ginger bar is a great place for drinks and food

gym

gym & pool we’re great and size of rooms were terrific

bit sorry there wasn't a spa pool as suggested on the internet.

guest coin laundry

internet additional cost. gym was undergoing renovation.

and bar poor and out of keeping with the rest of the hotel

the bathrooms in the gym locker rooms and some areas down the room corridors

main doors would be better if self opening/touch open as with heavy cases and kids a struggle!

i really love the spa pool at the hotel, we had it all to ourselves too.

the facilities offered a spacious room, with a comfortable bed, as well as a gym with a hot tub and sauna

no facilities at the hotel like a pool or hot tub.

minor thing - room service was a bit confusing

and outstanding breakfast - wow wow wow

good wifi

location and room, nothing in the way of facilities though except wifi and room tv

i wish there were an onsite laundry facility for guests.

the wifi worked well

beautiful hotel, lovely pool and great cocktails in the lounge.

and service, a lot of care in every detail, spacious, beautiful room; fantastic shower, nice gym and salt water indoor pool

the staff was all exceedingly polite, the food for breakfast and room service was exquisite, the spa services were decadent, and the architecture and

breakfast staff could be a little more friendly and attentive.

large luxury feel to the room and amazing spa with great massage treatment and pool

am a rewards member so wasn t charged for wifi

well kept, excellent selection of art, excellent and non-crowded pool and gym

only stayed for one night, got late check out, although needed to pay

room service was very poor, if we didnot ask nobody come to clean the room

the wifi is not paid, it's free

best location in vancouver. a fantastic restaurant and cocktail bar attached

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

didn’t sleep second night due to bar patrons outside/downstairs

we greatly enjoyed the funky in-house “uva wine & cocktail bar” for breakfast, beers, cocktails and dinner

the coffee shop and bar and the restaurant all offered great food and

after burning calories in the gym, eating sweet pastries is not ideal

really nice touches like high-end toiletries and fresh milk in the mini-fridge (either for kids or making coffee with their nespresso machine)

breakfast— fine for me but kids wanted bagels or toast

gym was fantastic

we didn’t eat at the hotel but had a drink in the hydra bar one evening - scottish lady on the bar was very helpful

accommodated my requests, had early check in

love to have a spa at this location for treatments, but it wasn't too far to walk down the street to fairmont

price of the food and drink in the bar was scandalous

i also appreciate the cleanliness of the gym

we used the outdoor heated pool and the hot tub - amazing to swim while looking at snow cap on the

very accommodating regarding early check in, late check out and baggage hold

the spa was great and the buffet very good

room service options were wonderful and the covered walkway to the convention center were also

pool and hot tub was a great place to spend a few hours in the early evening

a night parking and $44 a person breakfast

the bar portion of the hotel was reserved for a private event encompassing a $20

no wow factor for a boutique hotel. no amenities like gym or pool/hot tub

wifi not great on the sixth floor and bed despite the nice sheets was a little on the soft side

loved my friendly chat ordering room service

we didn't have breakfast, room service fees were too expensive for us.

also, there is free coffee every morning and free laundry

some other great amenities included free on-site laundry (this is rare for a hotel

it also has a laundry room for guests which is pretty convenient

there, just about everything in downtown vancouver is close by: - next door is the kingstons own bar and grill

guest self serve laundry a real bonus

wifi was fast

we had a room with an awesome view :) pretty good wifi

nice location. spacious and very clean rooms. nice outdoor pool and hot tub.

the gentlemen taking care of you from arrival to departure set the bar really high for future hotel stays

shower not working mediocre lunch strange reply after asking for a late check out

room was the perfect size for our group of 4 (2 adults and 2 kids) (+)bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv. (-) when trying to minimize light in the early hours of the morning so as to not wake up kids it s annoying to have to flood the corridor with light so as to go into the bathroom risking (+)when we were leaving he put our bags in the car and gave a little grab bag of toys to each of the kids (-) so when they suite check if they can split beds for kids/teenagers

room service was poor

bar area could be more cosy better

great downtown location, clean spacious rooms. great gym available on 4th floor

room was the perfect size for our group of 4 (2 adults and 2 kids)

sauna, gym, and hot tub were just perfect

really useful guest laundry available free of charge which was great at that

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was dry

pool and hottub was fun for kids

we loved that complimentary laundry room

robson is around the corner, the stadium is just across the street and the parq casino is 2min walk

gym was a disappointment

room service breakfast not too warm but i'm just being picky here.

wifi was easy to use

they could not accommodate any late check out at all. not even 30 minutes.

excellent room service breakfast

the hotel staff had exceptional customer service and the room service food was so delicious we ordered it 3 times during our 4 night stay

incredible place, so trendy, the lobby has the best decor, nice areas, excellent room service.

ablusions were aesop and mini bar used had great local gin.

tho is new but very shabby bar lounge

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location (+) the spa treatments are pricey but good (+) great spa just not open sooner or later (+) spa facilities were nice

i loved the roof top hot tub and the open windows at the gym. the best hotel in van

gym was great, customer service top notch, very clean

i wish the wifi was free

with not enough signage to say what was hotel parking, and who seriously still charges for wifi

beds are amazing, kids under 12 eat free.that was a major help in the mornings

ate supper and breakfast and both high quality room clean and spacious

wifi is slow and doesn t really extend to laundry room

wifi is slow and doesn t really extend to laundry room

it has a pool

for me it was a perfect stay…wish the tiki bar had been open but that’s just timing.

and if you are lucky yiu will be there when the the fabulous tiki bar is open

tiki bar was closed

lobby was a bit dirty however keep in mind that there are shows in the bar downstairs from the accomidations and i think they were still cleaning up from the punk show

unfortunate the tiki bar was closed for renos, but probably worked out as we were above it so could have been noisy

our staying was very nice beginning from early check in ( at 1 pm), and finishing be free breakfast and free underground parking

great staff that tried to accomodatte our early check in request

the company let’s you down by not being clear about the airport shuttle service only being offered too the airport not from

the gym was amazing and the location convenient

staff very nice & arranged many family trips for my kids

under renovations, gym needs an upgrade, water damage visible in the room, some outlets were loose and had poor

the gym was poor and had no ac

view! of the mountains, quiet, nice staff. laundry, gym

gym room was cold

the previous comment the add stated gym and hot tub, the open hour is very odd