pool is a little small but none the less it’s a lovely indoor pool and outdoor grill/hang out

rooms are family friendly studios with kitchen and separate living area

breakfast was good. it was clean and peaceful. worth the pay

the breakfast had bacon instead of sausage and it was longer till at least 10:00 a

room had everything i needed, plenty of space between the kitchen and living room area made it a comfortable stay

closeness to everything, the gym and pool

the pool was very small.

gym was great; up to date equipment with the ability to do a variety of workouts/training, spacious

convert to salt water pool

staff were so friendly, the hotel was clean, the room was comfortable, the gym was really cool, the pool was open and really nice

check out person was on her phone, barely looked up when i checked out and told my husband tha kitchen was closed when he poured a cup of coffee at 10:06 a

the pool

breakfast wasn’t anything special.

two negatives- coffee was below average, the gym was outdated with squeaky equipment

the breakfast area is small for the amount of people that were present.

i like having a bar/restaurant on site, and had dinner at the bar which was

the hotel is very clean, great bar and restaurant, perfect location near shops and restaurants, great staff, shuttle bus service,

needs to be a little more kids friendly with the food could have waffles and pancakes as well

however, we were woken up at six in the morning would appear to be young kids young girls running up and down the halls on the fourth floor, knocking on hotel doors and

in addition theres a pool and spa there

room size and the mini kitchen. i expected it to be bigger with a table!

staff was very courteous on enter, breakfast, and exit

great breakfast and very pleasant staff

my kids enjoyed their breakfast very much and the room was exceptionally clean

small, comfortable, had a gym and a pool. rooms are big with a pull out couch and a kitchenette.

property is a 10 but the laundry facilities didn’t match that

family enjoyed the hot breakfast and loved waffle

bathroom sink from toilet/shower; foam topper in mattress; roomy shower; sofa for tv/relaxing; kitchenette; mall location offers shopping and dining options; in the morning a lone employee wired

there were snacks so had to buy breakfast.

there's a bar for happy hour that's good

breakfast had great options and the staff was very attentive.

breakfast was great and staff was very nice and accommodating. check in was quick.

the pool area was so nice warm and water was so warm best indoor pool in winter ever for the kids

breakfast was well attended and fresh

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the next day’s ballgame

the little kitchen area in the room was a nice addition however it looked like things were not setup and just

pool had too much chlorine in it and water was cold.

gym was small, but still ok and has a tv.

the indoor pool area is nice clean and quiet

the pool, gym and dining area was not accessible

awesome that they have a nice size pool. a clean pool at that.

i liked that they had coffee every morning and the pool that just opened

good room service good housekeeping recomend to a friend.

wifi strength.

their were many places to park in the parking lot.

pet fee of $40 that wasn't on the website

a fee on on bringing a pet and they staff seem like they just didn't want to be there

better than expected gym

also the description said there was a pool and it wasn’t… the gym ac was broken…so it was like working out in a sauna… the rooms were never cleaned the

also the description said there was a pool and it wasn’t… the gym ac was broken…so it was like working out in a sauna… the rooms were never cleaned the

about 20 kids were running up and down the hall being terribly loud when we first got there

service was poor, i had the rooms got two days and never saw room service

nice bar that i didn't go to but patrons were having a great time

people in room next to us had kids who were loud and ran in halla

) then i had 'small' issues like being charged for breakfast or no wifi which was supposed to be included in my room rate

open the pool - its chlorinated

location was ideal, the price was reasonable, the room was very clean and the free breakfast was a bonus

offered a simplified breakfast option to accommodate to the covid-19 health guidelines, which was great

the rooms was comfortable, breakfast was on point, staff was pleasant, greeted you with a smile!

love the hotel, my grandkids love to go swimming, the breakfast was excellent, the hostess was great

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

everything about it great large and clean room staff was friendly and helpful great area and breakfast was

breakfast was a brown paper-bag with a microwavable sandwich, a breakfast bar, yogurt, and juice

room looked fairly clean. had a kitchen as promised and the room was fairly spacious.

beautiful rooms, friendly staff, very clean, very private pool

the pool was very nice

also loved the pool and patio and the cleanliness of the facilities

the pool, location, and comfortability

the staff, the room, the pool and fitness room.

for the price we pay for, but i didn't like the gym

the pool. the laundry. the hvac.

old run down gym

gym was basically unusable due to a very bad rubber-like odor

the breakfast was great! very comfortable bedding and very clean room. wonderful staff.

pool wasn't maintained as well as it could've been

wish they had indoor pool

loved the location and the beds and the staff and the awesome sauceum hot breakfast

pool was locked when it was supposed to be open

forgot to unlock pool gate when pool was open ,people cound'nt get in or out easily

a quick overnight stay, we didn't get a chance to use the kitchenette, nor did we get to the free breakfast

and it took about 5 minutes for someone to show up, though, and it had a pretty lobby and dining/ bar area

like the kitchenette (with the provided cookware, dishes and silverware) and layout of the room

the dining in the lobby and breakfast was amazing

need better breakfast but still ok

restaurant bar awesome

the indoor pool and the pond

clean rooms and pool

i think you should add a grab bar in the shower.

the appearance of the hotel and the pool.

our room was next to the pool and the pool was always clean

wood chairs, with flat tv to raise the ambience, while serving the free, super good and generous breakfast, which continues to be served until very late in the morning

starting with a great waiting area equiped with a big flat screen tv in the lobby, nice gym room very well equipped, wonderful dining area, greatelly equiped, with greate quality granit

hot, fresh breakfast. clean pool

staff, nicely decorated rooms, satisfying breakfast including extras like favorite toppings for waffles and yougurt including berries and

look a kids made the beds

room service was so easy and breakfast was delicious

were okay , reasonable priced but not the best taste, pool is only 4 ft and tiny so cool for the kids but not adults

way they charge for drinks at the bar

loved it all super easy parking too

breakfast was very good , quite a few choices if you don't like eggs,the staff that did breakfast

great staff nice breakfast

rooms are clean well maintained with full kitchen

great gym,, nice rooms...nice mattress.....

very friendly staff, great breakfast and good location

it was close to my work place and had free laundry

kitchenette

kitchen in toom

kitchen suites were adorable!

perhaps a better mix of dishes and pans for the kitchen.

easy access to parking

night sometimes there can be some weird characters in the parking lot or the surrounding

good value for the money. free parking as opposed to places closer to downtown.

breakfast cafe is wonderful and so much better than a free continental breakfast bar which has mostly unhealthy choices

good location free parking room included a sofa bed and fridge the pool is a nice size

the indoor pool is small and humid.

the gym is the first i’ve seen with dumbbells & a weight bench, plus water & towels

indoor pool , gym bed comfy breakfast delicious friendly people great customer care

excellent gym

the pool is for gods

the apples on the breakfast bar were way too hard

unable to get into pool gate. very frustrating.

bar in the lobby and free breakfast were great additions to this stay

fact that it's not packaged breakfast being served is great & the rooms are clean & spacious

no indoor pool or hot tub

breakfast

the staff, the location, the free breakfast, cleanness of room.

breakfast had turkey sausage, a suprise, that i enjoyed

excellent free breakfast buffet

the cleanliness, location and breakfast.

breakfast was awesome

small bar of soap

clean and i was given a late check out which i appreciated

breakfast was great and different each morning

breakfast was served every morning but they had grab and go options so i was able to grab a drink

the breakfast was awesome. there were so many selections.

clean and orderly with updated rooms. the breakfast was excellent.

property is in a good location the bed is heaven on earth the staff is exceptional and breakfast is delicious

great breakfast selection. great staff.

the best part of all was the effort made for us to have breakfast as promised and generous

breakfast was good and well attended by the staff

breakfast was delightful

provided a very good breakfast.

the breakfast was delicious and there were many kinds of food

large spacious room, excellent breakfast

better room made for a much better experience. also breakfast was fully stocked

was bagged and “to go”, pool was closed all because of covid which i understand but would have been

the breakfast was a bit lacking but otherwise ok.

the breakfast was a plus

only downside was that the pool was closed for repair

the shower was nice, the bed was fluffy and the breakfast was in point.

can’t remember if breakfast was bag breakfast or hot

coin laundry avilable on property, only one machine though. breakfest was pretty good.

checking got make up on white laundry to determine a deposit it crazy

like it all. no gravy for breakfast and the door stuck

she assisted with a much needed early check in and provided great customer service

the hotel was clean breakfast was good

the price was great and having breakfast was a plus

cleanliness and professionalism and laundry and breakfast.

breakfast is awesome as the hotel is tied up with the neighbourhood restaurant.

cleanliness and professionalism and laundry and breakfast.

door to shut properly, keys kept not working, no laundry said the machine was broken

shower was dirty , no wifi, no breakfast , the pool wasn't open, the service was poor, i hated

very clean. very comfy. good parking.

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half the room

have a large van), and saturday night, i had to park a very long

n8ce, clean room with big beds. clean bathroom and good wifi. breakfast was nice.

the breakfast not good

was a waffle maker provided for breakfast, along with other food, and this was an improvement over other motels in the area

i did get an early check in and the staff was very nice to me but there were too many loud arguments with

they could offer more selection and variety of the breakfast that’s offered

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

beautiful building and a great stay! the bar and patio were lovely!

is a beautiful hotel with a lobby and rooftop bar overlooking the city

love the decore, nice little bar area with fun drinks

i loved the bar and restaurant was excellent

use of the ymca gym just down the street - large, well equipped and clean

fantastic ymca gym half a block away with hotel privileges

fitness room included also

bed wasn't super comfortable and the fitness center was pretty small but i have no major complaints

although the hot breakfast was fantastic, most of it was gone when i arrived at 7:30.

terrific breakfast and location

we were able to do early check in and late check out. the staff were very accommodating

the staff is super friendly and will shuttle you around downtown richmond and pick you up

pool was the reason i picked this hotel and for relax activities with kids it was ok

at the bar was fantastic and very personable

just perfect to fit family with two small kids

neither were their kids running around at the restaurant or in the elevator

ere room was next to mine)

the lobby was nice the bar very spacious hotel. in walking distance to different things

staff did not bring silverware with room service.

the staff particularly the shuttle drivers were warm and friendly

room service

i enjoyed the bar and the room service. the bed was comfortable to.

indoor pool and jacuzzi

the pool was lovely, we were the only people in it.

both the buffet and room service was lukewarm

animals allowed in kitchen/ dining area

the elevators, check in, parking, breakfast were all confusing and being given no explanation was frustrating

the roof top bar was really nice but the drinks were twice as much as what we paid for in the fancy restaurant

had everything we needed, they were quiet, there was a discount for two restaurant offered, a gym etc

the location was great nice and quiet the breakfast was good everything was perfect

some of the machines in the gym did not work

excellent complimentary breakfast spread in the morning!

breakfast staff was amazing and even opened it up early for all the dancers staying so we could get

rooms were big and clean. the staff were very friendly and breakfast was great

kitchen could have used a few more utensils.

unbelievable room size. loved the kitchen.

safe,downtown, no hassle, room service,

to the tobacco company, as well as offering its own fun porch for breakfast and lunch, a small gym, and a pool with a rooftop patio

dining and bar area

to the point where some renovations are needed--pool furniture and area; rooms - mattresses in our room ending their shelf life; wall paper dated;

we had a lovely delicious dinner at the bar and an excellent breakfast the following morning

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

they did comp us two drinks a piece from the bar and reduced our rate by $60

of particular note, gary - the bartender who works at night was a great person to interact with and get to know when we were

valley parking only the bar wasn't very cozy

lobby offers convenient breakfast and had a nice bar area

the kitchen area was amazing

laundry

self serve laundry service

free laundry was definitely a plus

the kitchen was awesome included full fridge and dishwasher

property was clean i did i use the pool but the water was cloudy parking was available

the lobby was nice and staff were friendly. plenty of parking.

wifi speed is impressive and not throttled like other hotels

free parking, friendly staff, hot breakfast

we need a comfortable sleep with kids at a reasonable price

good breakfast, nice clean rooms!

the hotels fault , corona has made hot breakfast impossible

the breakfast were extremely pleasant and professional

breakfast was plenty, and just right, stay was great i will be going back with family

decor, clean little, friendly staff, bed, bathroom meticulously clean and breakfast

a non smoking property with people hanging out on the outside walkways smoking, washing cars, kids riding bikes in parking lot etc

would not allow my kids who are teenagers out of the room without a parent with them

bad place do not go if you travel with family and kids nasty place do not waste your money

the hotel room smells bad, mostly weed,.. very bad for family with kids also very old room

the pet fee was free.

t feel secure parking around the back were more lighting is definitely needed

maybe open bar earlier

the water was to cold for the kids anyway

the friendliness of the staff and availability of shuttle service on 24 hour basis to airport.

location super nice staff especially the lovely 2 ladies attending the bar and lounge

also the laundry room was connected to the gym

the laundry room is great

very clean. nice laundry facilities. airport shuttle.

i appreciate complimentary hot beverages. 24/7 laundry and gym, no additional fees.

cleanliness, staff, kitchen, pantry items.

friendly and helpful close to airport fairly clean nice little fitness center very very comfortable bed and fresh

shuttle driver was extremely unprofessional

airport shuttle bus is free and called for the guest service

staff, accommodations, coffee, flexibility, airport shuttle, friendly, everything was great

when we called for the shuttle we were told that it didn't run after midnight but would start up again at 4 a