decent fitness center

they didn't even charge the pet fee because he was so well behaved

full kitchen and big desk

everything the full kitchen was a surprise

full kitchen with dishes and cookware

pool should open earlier in the morning. i like an early morning soak in the hot tub

helpful, great value, very nice area, good breakfast, room was clean and comfortable

the location, cleanliness, and staff was nice. breakfast.

fitness room -no equipment

early check in was accommodated; rooms were comfortable

rooms were great. the shower was amazing. breakfast was also very good.

the fitness centre and small pool were a great added bonus

happened to be here as guests unrelated to a massive (like filled the rest of the hotel) of bmx kids and parents

clean room, great breakfast

i understand being kids and having fun (some running around were behaving just fine), but some were reckless

to everything you really need, facilities were clean, laundry room available & front desk was helpful

grateful for the restaurant and made to order breakfast.

we didn’t get to try out the breakfast but i’ve heard from family that it was great

staff, clean common areas, pool and room

parking was more than accommodating

wifi is not free wrong information

courteous service, awesome rooms, easy in and out access to interstate, super quiet,snack bar selection was amazing and not overly priced

i love the design of the hotel and all of the amenities including the lounge downstairs and pool

nothing. we didn't use anything beside the bedroom. the pool from our view looked wonderful.

the pool hours were short

very nice bar and patio area

the gym was nice

room, front desk staff, lovely décor, large breakfast area, nice pool, good fitness center, min kitchen, good lighting, ceiling fan, good size bathroom, soundproof windows, quality linens/towels,

breakfast was warm and great

the breakfast had many options to choose from

i loved the service of jostin the boy at the reception and the service of the lady from the kitchen

wish the pool was done but it's understandable that it is under construction

breakfast was not so great

breakfast was good

breakfast was excellent very tasty

the room was very clean and the staff was very helpful and accommodating with my early check in.

the breakfast options.

breakfast was great but they ran out

the beds were extremely comfortable, the breakfast was amazing and the staff were great

clean, comfortable beds, and a great breakfast for a reasonable rate

they let us have an early check in which was even better since we had an early evening wedding to attend

breakfast had many choices, was very clean, and it was delicious

were extremely disappointed that they had the pool closed due to it being green and algae

the breakfast was good and the woman that took care of it was very friendly to us every

desk worker was superb, breakfast was great and the bed was very comfortable, bathroom was very clean

in pool became lose

was no breakfast!!! had kitchen, but i had no food!!!

indoor pool was unusable

the full kitchen in the room and staff was amazing

kitchen supplies weren't complete

clean comfortable room and kitchen facilities.

customer service and pool

the indoor pool.

clean, comfy bed and i used the gym which was nice.

the lounge was very nice, the pool was excellent! the room was great

hotel had plenty of parking for trucks

i took advantage of the pool, coffee service and bar

the bar area and pool looked great, but didn't have a chance to actually use either so i can't really

pool area is very cool

one handle bar in the bathroom came off

the whole place is a wonderful experience, the pool a great treat.

it was close to where we wanted to go! it was clean! nice gym!

the rooftop bar and patio was very nice

the rooftop bar was very nice - although no one was up there but us

the roof top bar / restaurant was phenomenal

the gym was great too

loved the room, the pool, the breakfast, the staff.

room was spacious, great hot breakfast and very clean.

convenient location and lovely outdoor pool.

the breakfast was limited due to covid.

the hotel is conveniently located near shops, restaurants and bar within walking distance.

night and there was obviously a lot of people in town so you would think you would staff the bar and restaurant appropriately

convention center (we could see it from our room), the lobby was very updated & had a modern cool kids vibe

no pool or fitness room.

fitness facility, water cooler didn't work very well (water started to flow then came out as a

however, hotel’s bar was the part of the stay

families were there for a soccer event -- the kids were out of control, but that is not the hotels fault -- just expressing our condolences for

also they closed the bar down early on a friday night, which seeing as how cold

billy the bar tender was great . :he suggested several restaurants around that were excellent.

the breakfast, which was complimentary was the best 'free' breakfast at a hotel we ever had

we couldn’t use the fitness room and the vending machines didn’t work but i still got charged full price

never had room service clean the room while we was there

the breakfast was amazing i am definitely staying here anytime i have to come to louisville

the very important thing is the laundry option

ich we didn t get to try)

we were walking distance to 4th street and enjoyed our breakfast before 11am checkout

hotel's fault, but no pool or bistro bc of covid

in door pool is a nice addition to the hotel and the free cookies are a nice

loved the bar soap

me kid of residential camp/project

to be free for all five which i paid for and they gave me a coupon for two adults and two kids under 12 which clearly i stated 3

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos of it were lovely

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

wifi, gym, parking - there was no water in the room

the shops, restaurants, coffee shop and gym are so

wifi was horrible

also, a hot tub at the pool

pet fee $75 should be disclosed up front as it nearly doubles cost of room

breakfast not available due to remodel along with the pool and stairway access

only think i wish is more healthy options for breakfast like fresh fruit

needs breakfast and pool going

is super comfortable the bathroom is pretty big, but no kitchenette, no ice machine, and no free breakfast like it says

no breakfast as advertised as of now and no pool use and doesn't appear to be ready for better weather

my kids enjoyed the atmosphere

i wish that the tasting bar and the lobby bar had been open

room service was good too

a hotel this large and priced at this rate should definitely offer room service

kids enjoyed the indoor pool

best hotel tv i've seen and great location and amenities (coffee shop and gym)

the bar and sway restaurant were wonderful! good central location.

just saying, i like to decide if i put myself in that situation, not just end up in it with my kids in tow

location, and the gym

staff was horrible at check in and they allowed kids to play on elevator all night long.

loved the pool and cleanliness of entire hotel. close to interstate.

the gym was nice and the bed was very comfortable

the pool could of been a little cleaner

pool was dirty

the coffee in the rooms wasn't very good. the pool was crowded with kids who had no adult.

was no room service and the phone in my room didn t work

we loved the steam room and would have gotten a massage at the spa had we reserved a spot sooner

well as dinners) were excellent and reasonably priced

very negative experience with a staff member when ordering room service

and right next to the room was the gym that's open 24 hours so i hurt people in there working out

kids enjoyed the pull out bed

very comfortable rooms with kitchenette, on top of nice breakfast provided in the ams.

kitchen area had spoons and knives only

as much as people pay for the stay, there are no tubs to soak in, no jacuzzi in the pool area, the least they can do is have parking discounts for guests

clean pool

wifi also sucked

no airport shuttle available on arrival

clumsy wifi connection. low shower water pressure. clumsy aircon. no fruit for breakfast.

everything was excellent. from front desk, room service, and breakfast.

wifi a little slow

the hotel offers room service but room service was paused

we were able to meet with larry johnson and he took my kids and myself around and showed us the oak room and explained a little history about who has came

room service did not arrive on the first day

mini fridge or microwave in room which wouldn t be an inconvenience but they also do not have room service and their restaurant doesn t open until 5pm

front desk, valet, bar staff, gatsby morning staff, cleaning and maintenance

lighted parking is limited.

such a easy change and kids still can use

they have construction going on and my kids kept waking up to a loud banging noise

i called the reception for room service to carry my luggage to the lobby from my room, and the receptionist said there is no

inconsistencies with advertised shuttle service and rollaway beds not actually being available room service good but didn t have

close to riverfront, 4th street live was two blocks, the restaurant and bar

rooftop bar was great

the rooftop bar was great, and the food up there was way beyond what we expected

comfortable rooms, liked the pull out couch for our kids!

guest laundry also a bonus

my kids would've enjoyed cereal

gym on site

no pool the in-house gym was closed

she had a little game for the kids to find the bunny and win a prize, and i got one too

the breakfast was excellent for people with no allergies

the location and free wifi.

the fitness center had plenty of equipment that was clean and well maintained

lab the shuttle bus driver was superb guiding us around the town

5 and 3 did, breakfast, coffee, wifi at reasonable

front desk told me they didn't have a shuttle to take me to bus station but bell told me they would take me in shuttle

the pool wasn't open

the swimming pool was out of service.

pool was not open, breakfast wasn’t served. could’ve been due to covid

loved having a pool and breakfast!

breakfast was fantastic

property is so nice inside the bartenders were so nice but they loved working there every employee we talked to was very nice and

bourbon and the knowledgeable, friendly bar staff.

the pool time and spa not open because covid 19

love the high ceilings, pool, gym, room size, restaurant, and scenery of the hotel

price for room service

he made us feel welcomed and helped us with a late check out after a rough night with our flights being delayed

the breakfast was great and the gym was a great way to start the day.

breakfast was very yummy and the kitchen area and tables was clean

the pool and gym closed at 9pm

indoor pool, breakfast

my airplane didn't get in until after 10 pm, no shuttle service was available from the hotel

clean hotel with pool good location. beds are super comfortable, nice breakfast.

loved the outdoor pool, too bad the weather did not cooperate

i liked the outdoor pool, fitness center, and the free parking.

nothing i rested well and a good breakfast

was the whole package -- clean, nice staff, good breakfast, great fitness room, well-located, good value, amenities including fast internet and

the place was a great value for the price to have a full kitchen a decent breakfast and sitting around the fire at night was great

very well appointed suite, staff vent over backwards to give us early check in, very quiet

great fitness room, well-located, good value, amenities including fast internet and well-stocked kitchen

the treadmill was broken in the gym, and there were no tiles

i should have been informed of the $30 non-refundable pet fee. i didn't like that.

noisy neighbors with young kids

charged my card twice for a pet fee and instead of fixing it and admitting the wrong on their part

only thing we didn’t like was no waffles for breakfast but we survived :)

the hotel is pet friendly with a $30 pet fee

than a soda being left in fridge from before & fridge not very cold & the kids running above all night last night i can't find anything bad to say about this girl it's def

the indoor pool the complimentary breakfast and the staff were all nice and treated me great.

we was given a laundry cart

the gym area was hot

the pool area was nice, the hot tub was very hot, jets were a little weak

it was good breakfast nice clean hotel

room was next to maintenance and hotel laundry, so the noise of doors closing kept us awake

even done it a few times while we were asleep, and it woke us up, and our kids had their own room, conjoined with ours, so it made us feel a little weirded out

breakfast was above average, including farm fresh yogurt and make your own pancakes

kids in room next door

yes they both was standing there but kids will always be kids , she wanted to ring it

laundry facilities were out of order the entire 10 days i was there

were in louisville for a dance competition and were very happy that we were able to get an early check in without having to pay extra

our kids thought the room was really cool which was a bonus

our kids still wanted to swim though