staff are fantastic i could not fault the place if i tried and my kids agreed

hotel was stunning and our room was very large with a great view to the golf course

the wifi.

spa and breakfast

the staff was professional, the pub had great food, and there was ample parking

had room service from the bar which was very good

wifi was terrible. food in shannigans wasnt the best.

special mention to rebecca who accommodated our early check in request

amazing, staff very friendly, so much to do as a family , games room swimming outside crazy golf

very peaceful and the bar food was amazing

it didn't bother us on this visit but the pool and sauna facilities were a short walk away in the golf centre

breakfast was great with a wonderful gluten free selection

breakfast was excellent. choice and food.

exceptional breakfast

spa area very small and away from castle, only 5 lounge beds, small jacuzzi area.

tidy warm lovely decor great price lovely room nice food free parking close to shannon town centre and to the

dinner menu had poor choice and kids menu could be cooked and presented better.

had family room massive space the kids enjoy it

the bar and restaurant is very nicely decorated in a warm and welcoming atmosphere

family with 2 kids 13 & 16 we really enjoyed out stay

not enough waiting staff, very slow service for bar food

a wedding was taking place and screaming kids were allowed to run all over the place.

room service food was cool on arrival.

i didn t use the gym but i did swim and have a sauna

only thing i can think of is that there was no residents bar or room service on the sunday

centre was great room service so a nice treat too

food in bar is average with prices gone up, and portions smaller situated next to laundry room at night and draft knocking doors at

swimming pool timetable was tight for the kids.

room service was excellent

out a room service docket for breakfast n it remained there

staff was accommodating on early check in and providing a crib for our baby

plenty of staff to help at breakfast

lovely pool with real gem outdoor jacuzzi

restaurant food, overpice for the quality and waiting times just too long for family with young kids

patty was so nice and was able to get us an early check in since we hadn t slept the night before while flying from the usa

they really helped us with the kids

bed is comfy and wifi is really fast

sheet had ugly stain on it even after daily room service

the bar was and cocktails were very expensive

was beautiful in lobby bar and restaurant atmosphere great staff very helpful food very

great outdoor pool and steam room and the food in sophia s was

wifi was quite slow and it took too long and too much effort to try log into the wifi and the tv

too much clutter on the tables and also took ages for room service to arrive

sophie s rooftop bar is a big asset to the hotel and the food served there was beautiful, we were lucky enough to be

pool and drinks service was great.

great pool for smallies,fab food,very clean and more than accommodating staff

staff r great food is massive kids r allowed to play swimming pool is great

staff were really accommodating, gave me an iron and helped me get wifi when it wasn t

wifi was terrible

nothing was an issue with staff organised late check out no problem

brand new hotel, spotless, great food and excellent staff, free car parking under the hotel

only thing i didn't like was the breakfast there wasn't an option for fish cooked eggs ie poached omelette or

right from we entered the door it was fab, the smell, the lovely warm welcome checking in, the breakfast, the room, we enjoyed our stay so much and will most certainly be back

bar staff were very friendly

had late night room service

cope when the sun was on the windows and the tv was slow to load and 'echoed', running on wifi

the wifi was difficult to connect to. the breakfast was good but not great

to meet karen from the bar, she is absolutely amazing as a person and an asset to the hotel, our kids and us aswell definitely fell in love with her kindness and the smiles she offered all while

staff and service in bar for food was excellent. room was of a high standard.

there was no option for a fried breckfast with room service, which was disappointing.

the room was brilliant and breakfast was very

nice modern hotel. friendly and helpful staff. ev charger on site.

no place for young kids/babies

friendly staff, huge room, modern bathroom and lovely breakfast

free parking

our kids left their advent calendars behind

room size was great and modern. restaurant and bar was a great space and the food was excellent.

the staff were very accommodating. swimming pool and spa great. food excellent.

lovely clean hotel.would have liked robes for the pool.enjoyed stay food excellent

hotel with a great atmosphere, very good bar food, huge breakfast selection which was very impressive and very friendly staff,

were the pullman restaurant, afternoon high tea, golf, holiday decorations, rooms, the service and the spa

food in the bar excellent

it was a little shocking to hear so many americans there maybe because the property has a golf course

breakfast was excellent

breakfast was beautiful and the atmosphere was so relaxing

inside bar restaurant could be improved as could outside patio areas

a great breakfast was served

we had a lovely stay here, the staff were really nice and the breakfast was delicious

my room was pretty much over the bar and patio so when people were up late on the weekend i could hear all their conversations

dog friendly and very welcoming very clean rooms and great breakfast