evening kick back was great/pool good/staff very helpful/price for value

even a little business center where i can catch up on work and workout at the gym

the breakfast and evening food options are varied and make it such a great value when traveling

breakfast had healthy food options

& gym 24/7

clean rooms that were comfortable and homey. two pools . central location to everything

some noise from the pool pump.

drinks in the bar were too expensive

was clean good customer service laundry room was working restaurant was good plan on staying again

there is a decent gym, small but it has the basics, there is a pool which i saw cleaned every day

kind of hidden and pool closed early people will be getting in late it should stay open a little later i think would

into the elevator without having to wait long and we could also quickly grab something to eat for breakfast

laundry was dirty

staff reiterate what services are provided as well as commodities such as workout rooms, pools, laundry rooms would be an amazing help to feel more at home

staff and amenities were wonderful. need another dryer and a/c in laundry room

need to fix their children's plates at breakfast and not let the children fix their plates

although room service was right on point and what i ordered was exquisite but i was looking for something

com - parking was not included and wifi limited old 1970 decor in urgent need of renovation

breakfast buffet was amazing

location, location, location!! breakfast was awesome!! staff was amazing!!!

gym and pool were also great and always clean

breakfast, tv area, clean gym, clean room, great beds

super fast early check in

the laundry machines were in disrepai

cleanliness, fast check in process, early check in available.

friendly staff, golf course

dated rooms spa nothing worked

the spa experience was lovely and my husband loved the

all of the options available at the pool, plus suzy the aqua instructor was great

tv did not work and not walking distance to pool and spa

the kids loved the pool.

breakfast was great you can make your own waffles. kids loved the pool.

room was very large giving kids room to move around. wonderful breakfast great staff

the pool area with music and bar

shuttles to universal, disney and seaworld

location! it was very clean! pool is nice and big. love that we got a free shuttle to universal.

comfortable, very good value, parking, cleaning and etc

the hotel has a shuttle service to universal and disney which was one of the reasons we chose to stay there

no shuttle for the airport huge pump around the pool making loud noise wifi not reaching the

comfortable beds, fast check in, great location, available parking, wifi

facilities are good, including pool and laundry room

they had laundry machines on the premises

it had a little kitchen set up for those wanting to stay longer than overnight

recepcionist and she said there were no towels available because all of them was dirty in the laundry

free shuttle to the parks. restaurants all around. free parking. laundry available for 2$.

there is no gym even though it is advertised on booking

property offers so many facilities like laundry machines, pools, and they’re conveniently located away from great places to eat at

i love the clean swimming pool

pool area

bed was not comfortable and the property was without a gym pool was on the other side of the property which we shared with another

we loved the pool. the rooms were very clean. loved the location of the hotel

was ideal for international drive and only a short walking distance from iconpark and min golf

went to the desk and asked that they work on a different room until we checked out at 12pm as ny kids were still trying to sleep

kids liked tv-channels

do wish they had more for kids

breakfast honey buns get you going for your day

- 100/10 room - 10000/10 breakfast - 100/10 staff - 10000/10

it was so dirty and uncomfortable that my wife and kids couldn’t sleep

the mold made the kids sick no breakfast available at 8:45 am other than fruit cups

a relief as the night before stayed at another fancy hotel and had to deal with screaming disney kids and pot smells

i love the location and the cleanliness. i also loved the laundry, we used it a lot this trip.

i wish the kitchen had an oven

very spacious and clean. all rooms have own bathroom and kitchen is a plus.

they saw i had 2 kids and thought the 2 bedroom suite would be better

kitchen

games room, laundry room, cafe/bistro providing most things, especially the yummy pizzas

the parking

the pool area was kept clean and the kids enjoyed themselves tremendously

the pool area was kept clean and the kids enjoyed themselves tremendously

availability of parking space

bathroom door in our room was a little difficult to close and some of the parking spots were closed off so it made it difficult to find parking when we got back at night

room service had our room clean everyday when we got back that afternoon spotless

sometimes is hard to find a parking

bathroom had a handicap bar in the shower that was broken

the pool was amazing for the kids and the breakfast was better than other hotels

the laundry room was out of service so i had to throw away my kids filthy clothes

staff is rude, the other guests were starting fights in the breakfast area (with a lot of kids around), the staff did nothing to stop it

there was no guest laundry facilities that were operational in this very new hotel ( i was told they were yet to be

my stay was literally 5 days and none of those days did they put in a new bar of hand soap, toilet paper, nor did they change the towels no the less the bedding

only one elevator working and pool was closed

really liked the fact that from my room i had a perfect view of the pool

the pool was closed our whole trip.

awesome breakfast and the most cleanest rooms ever.

madelein’s kindness, staff, pool, location

didn't have a laundry

pool closed to early

there were people talking loudly and kids running the halls into the wee hours

i liked the, early check in as i was tired and ready to rest after my plane got in

we needed late check out spur of the moment and it was no problem

bags for breakfast

breakfast is pricey for the menu offered. they also don t have room service for breakfast.

accept pets

has temporarily shut down their restaurant, daily housekeeping and room service

front seat guy wasn t friendly and didn t inform me the time for breakfast or the bar no clock out time and didn t mention the $25 parking fee

wifi broke up a few times and i had to use the conference wifi once or twice though at the edge of

like the parking, had to pay to use the gym, pool closed at 8pm in florida

hotel was very clean and roof top pool and bar were great

like the parking, had to pay to use the gym, pool closed at 8pm in florida

the big clean room that amply housed me and my 20 year old twins, breakfast, the lovely big pool and hot tub, the club level with all the amenities, including plenty of sun round the clock

view over the lake swimming pool staff so friendly great value for money good

gym and pool were closed

for instance for the kids there was no pancake or waffles

it’s right next to kings bar and bowling alley/pool hall

the pool area needs a jacuzzi.

elevator and laundry was broken

late check out, complimentary breakfast

to update on is the microwave the rooms don t have microwave they only have one in the eating kitchen area for the guess to use other then that it was a beautiful stay love the location

planned to come there was missed and dawnedh or dawneth fixed it and put a smile on all of the kids

flattening pillows. i prefer firmer pillows. no microwave in room. pool closes too early.

i am a very educated single mother to two beautiful kids i chose this hotel because i actually really like hyatt

amenities: the laundry was a great touch

right across the street from icon park and next to pirate cove mini golf

gym was closed even though at the booking we were told that renovations were finished

use more machinery in the guest laundry room

breakfast was great and plentiful

friendly staff, good gym, ease of travel to universal.

the pool was nice

which the kids loved

pool is nice and water comfortably warm

the gym was pretty good and equipped with everything you need for a short stay

lack of convenient disabled parking near the room, and found the ramp to walkway blocked by a golf cart on 2 occasions

room we got was ground floor and next to the pool so it was a bit nosiy but thats not the hotels fault its other

laundry; park with pool; excellent view of icon park; customer service is phenomenal and the price

late check out was complimentary, staff knowledgeable and service was great

maintained property, pet friendly with reasonable daily pet fee

got there and we were ok to wait weset by the pool and the desk clerk said give us an hr and we will have your room ready, we waited over and hr

just wished the gym was cooler

the location and the pool!

hotel advertised shuttle service, but did not elaborate

the grill not being open; limited hours of operation. need to broaden shuttle service

staff went the extra mile and allowed an early check in

location room size late check out

clean, hot breakfast, definitely will stay again .

breakfast available

the breakfast the staff and the location

pool and the games outside

pool, after checking out, taking advantage of the luggage store service and the showers at the gym

comfortable, the staff was so welcoming and friendly, pool area was also very nice and safety for kids

perfect hotel for couples or those with older kids. food court was high quality.

there were also laundry rooms for our use

no hot breakfast

-kids pool was closed

ideal location and lovely pool, perfect for kids.

the comfortable bed and the guest laundry room

you need to call the front office for room service

they provide a shuttle to the parks

decent breakfast, decent pool

also loved the fresh cookies and shuttle

location, free breakfast, coffee available all day, clean rooms, nice outdoor pool and friendly staff

pool is great addition after a long day in the parks

the pool and the food

for the kids fun atmosphere and really clean

there’s a fantastic gym and changing area which is really handy if you are taking a later flight out of orlando, as you

they have swimming pool open till 11 pm, and bowling till 12, bar with live music, outdoor patios, and many more

the pool, the rooms, the view

breakfast was relaxed and the gym is massive

laundry room a great

i loved the boat taxi, the fact that there was a laundry room and the gym was awesome, with everything you could need

and helpful, water taxi from hotel to universal parks was great i wish pool would be warmer, so kids could enjoy

we did using the self-serve laundry, which was all in working order and easy to use

the bar was open at 4

just wish the pool was open laterud83dude02

the pool was nice, free breakfast for the kids, & the staff was nice.

smaller queen beds are not suitable for two adults. relatively expensive guest laundry.

our kids enjoyed a big pool and 2 jacuzzis downstairs, moreover,

the staff was amazing. the outside pool bar was great. jacks steakhouse was truly fantastic.

the location was great! the pool and restaurants were also great.

they actually let you bring your own food and drinks to the pool

in the pool and jacuzzi made it unusable for kids

i like the laundry facilities

it does have laundry and vending machines and simple meals

and the kids weren’t able to enjoy the pool, it’s currently under reconstruction which was another

the shuttle bus service to parks made you save money

they provided all you can eat breakfast for $9 per person, a free shuttle to all the theme parks

it had laundry facilities.

the kitchen manager phil even treated my wife and i to dinner for our wedding anniversary which was

the pool area was clean and very inviting, the location was excellent, all good dining choices within a

great gym, nice pool area and bar, a starbucks right in the hotel and a short drive to many different

was a great place to stay for my universal trip with three kids

resort, great location, starbucks in the lobby was a nice perk, staff extremely nice, having laundry facilities was great, free shuttle

the gym was very warm and there was no music/tv to listen to or watch.

laundry on more levels

lots of food options for kids and adults at the hotel

the pool was awesome and the kids loved it

kids loved the pool and the game room

nothing to change. everything was great! my kids want to stay there next year.

came to the room for room service 8:30 am to early

wifi was absolutely terrible

clean, very big room and bathroom, and the tv in the mirror was a big hit with the kids and husband

beautiful pool and hotel

the game room was amazing, the gym phenomenal, the pizza was hot and delicious

has free shuttles to and from the universal parks

the kids enjoyed the view

the free shuttle to universal was an added bonus

the kids spend their time watching out the window

atmosphere, staff, localization, and amazing pool! we loved it! my kids loved as well!

rooms and room service very expensive. food at pool had limited options and no healthy ones.

made several requests like early check in and late check out and location of room

grab and go breakfast bar is expensive and chaotic

excellent room service, friendly reception staff

location of the hotel, access to the pool and hot tub from the sister hotel, and the tasty free breakfast were all a bonus

fitness studio and laundry. free tea and coffee. location was great. rooms were really big.

shuttle to universal, laundry room, continental breakfast.

great breakfast

beautiful, clean, close to everything!! nice little kitchen. good breakfast!!

breakfast was great and loved convenience of laundry facilities

wifi access unavailable in my room for the first couple days of my stay.

breakfast sitting space should be increased

having laundry machines on each floor was very convenient

reception, dining and room service staff were very polite and helpful

the pool bar is opened until 10pm or 11pm nightly and good food they offer

gym was updated with plenty of room for stretching and weights

the rooms were very clean, and they also offered a free shuttle to universal

the pool bar is opened until 10pm or 11pm nightly and good food they offer

bar had great drinks and the food was delicious we got wings and fries and it was a ton of food

there's no pet fee at all

provide business centre and laundry facilities

the trash is the only thing i did not appreciate, the noise is ok, we were all kids once let them have fun

we chose this hotel because it was pet-friendly, but during check-in, we were surprised by an extra pet fee, which was also not

could not be any better restaurants buses taxie free shuttle to the parks rooms were very clean staff were 100% would stay there

they got us early check in for free

the pool area was nice and on the bed were some towel-swans - really nice

very clean and good breakfast, nice big pool and free shuttle to theme parks. great price!

an on-site coin laundry would be very helpful and more shuttle times for the parks

shuttle ran at limited schedule times

the salt water pool and gym were nice facilities

the gym was great and having a little shop by reception was super useful

great facilities including well-equipped fitness room and a laundry room

the pool is small but as we didn’t use it, can’t comment more.

nice gym and pool, parking included, coffee in lobby included

displeasure was my room service i ordered was 2 cheeseburgers 2 soft drinks n a salad and my bill ok but the 25% was a

recent stay at this hotel was fantastic, with a beautiful pool that the kids enjoyed

recent stay at this hotel was fantastic, with a beautiful pool that the kids enjoyed

pool, the view was amazing and allowed me to watch the fireworks at disney, the room service was great and i slept perfectly

great value. location is nice. pool is great for kids

was good and pancakes delicious , pool and gym good, so far everything went well, great location for the parks and near sea world

the pool is awesome, there is pool & games for kids in the lobby, very energetic vibe, it’s modern,

i like everything about it will be back with kids

the tile on the sides of the pool need some grout. my kid and another kid cut their foot on it..

the hotel had areas to hang out and play games, if you have kids i’m sure they would love it

lovely pool, gym and restaurant

rooms, fabulous gym and service overall is top tier

pool is amazing restaurant also great

the pool and pool bar were very nice also

location, nice hotel. bar helios was great.

wifi reception in gym not very good.

great hotel with friendly staff and plenty to do with the kids; no need to leave.

the outside area is beautiful, well taken care of, the pools and the lazy river are the best for kids and family to spent time, my son had a blast

my kids enjoyed the pool area!!! we loved it so much we spent most of our vacation on site

amenities were nice, pool area was very fun for the kids

beds are well hotel beds kinda short but we fit 4 adults and 2 small kids (5 and 3) comfortably

and should vend detergent at laundry room, not front desk, opposite ends of property

great location, laundry on facility was a plus

had to wash my own sheets (whereas i paid for laundry soap and quarters for the machine) and venture out to get fresh towels and the broom from

the pool hours but we understand it

everything location, service, room, pool amazing hotel

cafe downstairs can get busy in the morning, water dispensers on each floor, laundry ($4)

the pool bar had a good vibe and couldnt remember her name but was so lovely

staff on the bar and desk were excellent and enthusiastic

the pool is amazing — very large, with lifeguards, and a bar right there for drinks

location, the check in and out process, convenience of having a boat shuttle to city walk, express passes

room service was extremely fast and good, they let us get a complimentary noon check out when asked

the only other thing consumers need to be aware of are the high drink prices at the pool bar as

great pool area & poolside bar was nice too

bus shuttle needs to be more frequent

laundry only provided one machine for washing and drying

the pool was nice and the hotel was close to a market and public transit as we did not have a car

really appreciated the access to coins laundry machines in the

the laundry room was a great help as we had been traveling for 2 weeks

i did not get a chance to visit the fitness center or the pool but i had a great time

free shuttle to universal

if you are looking for spacious comfort, fantastic amenities like the free shuttle and pool, and excellent overall value near the parks, this hotel is a fantastic choice

i can think of other than i realize the shuttle to universal was a bonus but and it would’ve been nice if it ran a little longer but i

lovely pool

the outside pool and gym are quite upset us

the walk was about 15 to 20 minutes but way more enjoyable than waiting for a shuttle

i wish there was a shuttle to and from the airport

was happy the restaurant was close to the hotel and the travel desk was in the hotel and provided shuttle to the universal studio

universal shuttle only ran in the mornings.

there was no shuttle to or from the airport.

i loved the amenities like the laundry room, the snacks in the lobby that could be charged to your room, and just the look of the

breakfast, reception staff are so helpful and kind, coffee was good 24/7

i like everything about this place, great hot fresh breakfast ud83dude0b ud83dude0d

the facility has very comfortable gym and swimming pool

very clean and employees very nice , hotel had a whole kitchen

having the shuttle bus that had extended hours was a plus

we enjoyed the shuttle going to epic or walking path to get there

distance to epic universe but for everything beside you need a car or have to use the universal shuttle buses (for free)

lobby bar area lacks atmosphere and identity, not a place to reflect after a busy day.

we loved having drinks at the pool bar and relaxing by the pool all afternoon

the boat to universal, lovely setting, great pool for the kids

pool bar prices were a bit high

there were long waits for the water shuttle and not enough room on the first boat, but overall we appreciated that service

the view the hotel has at the piazza it would be nice to have a drink without having to go to the pool

we ordered a lot from room service & they never bungled an order

my kids had a good time in the game room. and our room was very clean thank you.

the bar was overpriced but a good vibe so i didn t mind

the prices for room service

staff was great. location perfect. pool and bar very clean

bar, restaurant, starbucks, convenience store, ice cream store, pool, laundry

the 1 bedroom suite and had an adjoining room which was great because we could all share the kitchen and living area amenities together

but it was a very nice room and great for kids

i enjoyed the gym, there was enough free weights to keep up with my usual routine, and the cable machine was a

the lobby was very well kept and clean along with the gym

the staff were exceptionally friendly, the breakfast was delicious, and the kitchen in our room was fully equipped with everything we needed to cook

quick queue passes for seaworld cookies music party by pool clean shuttle to parks mini

much for the kids to do

staff at the front desk was wonderful! we loved the pool and breakfast at laguna!

everything was clean and attractive. grounds and pools were great. friendly staff.

walking distance to sea world and free shuttle to all the major theme parks

i was unable to have a late check out and the bathroom was not that clean.

they have microwave near the fitness room which is quite far from our room

was very comfortable, everything was clean, the restaurant and coffee shop were pretty good, the bar was amazing and all the staff were very friendly and attentive, we had a really good time there

a great option is a shuttle bus to universal

texas brazil amazing steakhouse right next to it great staff great location extremely clean nice pool nice jacuzzi nice outdoors to drink coffee in the morning at the garden

the pool was so lovely

clean, great fitness area .

bed was comfy, wifi was perfect

the pool did get a bit chaotic at times but overall a nice vacation

wifi was advertised as free, but when i tried to log in it was ambiguous about whether or not there

parking and laundry prices were high especially for customers staying long as we did (10 days)

wayne at bar very nice

location to sea world the resort quick pass for sea world, breakfast kambucha drinks the gym

gym, location, pool

laundrette and gym on the ground floor

nothing even the laundry was very good

a bit inconvenient if kids want to watch a different program from the adults

in gym don t have norm workout machine

night stay with water rides at the park=need to do laundry)

the pool was not clean