staff member sorted my phone out for me as couldnt do the wifi myself

they were very accommodating with early check in. the staff were friendly and very attentive

breakfast, especially one of the employees helping us every morning, manoj

love the breakfast ud83dude0b thank

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also mention manog serving us during breakfast location is good i

i guess i have a tale to tell my kids

the wifi

flexibility even when rooms were available to allow early check in

ad to the negatives

here for two nights with 2 kids

the residents bar was cosy and did good bar food

friendly staffs and good breakfast

the staff are very polite and friendly, especially the girl who works there at breakfast, she is the best

location ideal, bar and staff great, room clean and bed comfy.

of breakfast options for vegans

time,one of the staff named megan was very helpful, caring and respectful towards i and my kids ( my kids both have special needs) i feel valued by my experience

a spa or pool

room had two large beds, but my kids are quite big now and both genders, so an option for separate beds would have been useful

great staff and enviorment. vey nice room and bar area etc. staff all very friendly.

pillows and bed and bathroom ,gym

everything and the pool

for breakfast explained it would be room service due to coronavirus hsve us a firm to make our breakfast choices and we wasn't given

good facilities and kids love the swimming pool

the spa facilities are a little smaller then other hotels we have stayed in

rooms were clean and room service was very efficient

great breakfast, hotel sat in a beautiful location

early check in was no problem, large comfortable room, good breakfast, easy to get to our

wifi was simple to set up and fast

breakfast was superb

wifi does disconnect quite regularly. other than that no complaints

nice and clean room. wifi worked well. mcdonalds next door where you can find some breakfast.

nice staff. wifi excellent. clean rooms

shower was also really good, and the wifi was fast and worked reliably

very fast wifi and lovely staff

there is only one place to get the qr code for the wifi

the services was very good. rooms were clean. the breakfast was good.

phoned to let the hotel know that i was coming early & to request an early check in

with kids it was the perfect place

no, i will stay there again. ok...wifi wasn't good, but think it was me!

breakfast area quite cool also , so breakfast went cold quickly

celebration for my 50th birthday we have stayed in many hotels in london and the rafayel hotel & spa is definitely worth a visit the shuttle service was fantastic nothing seemed too much for

very comfy free wifi huge bathroom

hotel, sadly when we were staying the kitchen was closed due to a private event so room service was out, but good overall

service was impeccible and the 'smart room' was great, as was the spa and other facilities

beautiful bathroom and gorgeous spa and gym area and facilities

great views. nice pool & gym. perfect service.

great views. nice pool & gym. perfect service.

which feels like a luxury apartment, breakfast and dinner, the staff and i really enjoyed the pool and spa

the restaurant had finished serving but they were very helpful in informing us that room service was available and also notified us that many local restaurants all deliver to the

bed was super comfy and the gym was perfect for what i needed in the morning

room service spot on

wife used the gym, it was generally satisfactory but a couple of pieces of equipment were not working

gym equipment bit tired but useable

small gym, clearly planned by someone, who is into strength training, optimized for the small space

breakfast was delicious and delivered right to your door

the bar staff were fab

the bar and restaurant are good, too

very comfortable and clean. lovely breakfast.

the view was a train track the check in was rude the laundry service was done by 11 they pre authorised my card for extras then charged us for room

early check in without any problem

no free wifi in room

fridge in every bedroom so you can stock up and keep your favourites chilled especially if taking kids

we had a 2 room suite which was ideal to room for our kids.

k for reception to activate your key

was very clean and facilities were excellent the gym was well equipped and up to date

spotty wifi reception

reception were very accommodating in trying to facilitate an early check in as we arrived early morning but we were happy with them just holding our luggage as

finally, we were happily surprised to see that there were free laundry facility for guests - they sell soap for 1

i advised that they raise the door handle so kids can t open

cleanliness, the staff members were all charming and welcoming, wifi is perfect, great room size, good breakfast, nearby bus & restaurants

the cups for tea/coffee looked like they came from a kids tea set

of a struggle getting to tube with kids in tow

tepid watwr in wash basin. wifi dropped