my room was a little loud due to proximity the pool

breakfast buffet was killer

the food was underwhelming, and if you stay for only 1 night, you only get two meals (dinner and breakfast) since you check in after lunch ends

shout out to kaomi at the front desk for being kind and welcoming, and ivan out at the beach bar for mixing some mean margaritas

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

there is only one bar open for most of the day which is so far from everything

nice room service with bar available

pool closes way to early

an example, no nuggets for kids

i appreciate the availability to grab food specially with small kids

3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love, the taco bar was

maybe some type of waterfall in the bar pool to stand under with cool water to cool off would have been nice

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

polo the pool bartender was great

friendly employees, great food, snack bar had a good variety, nice beach, pools were

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

was great, staff at grill and pool area were all friendly and accommodating

great service kids friendly and great food and staff

pool chairs were always taken with towels, even though there was only 15-20 people in the pool.

great service kids friendly and great food and staff

kids were entertained

there is a gym and spa on the property

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before we left which was granted by the condo

there is a gym and spa on the property

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

the beach is steps away from the pool and the resort is a quick walk to bucerias for fun nightlife, shopping, and tasty eateries

breakfast was excellent

pool beach room was beautifully done food was really good and was not hard to check in easy and

the pools, the restaurants and quality of food, the gym, the gardens

plastic cups and container for room service is unacceptable

food was decent, the staff friendly, beautiful beach and nice swimming pools

very clean. long opening hours for each meal. boogie boards for kids. large property.

the kids liked the desserts

uncomfortable pool lounge chairs and variety and quality of the food was lacking.

the lobby bar by the big banyan tree was absolutely beautiful and so comfortable

kitchen with all you need to prepare food

the room was a very good size, with a kitchen and living/dining area separate from the sleeping areas

it's what we love most about bucerias — classic property, cute pool and outdoor garden kitchen, ac in the bedroom, close walk to the beach and nearby restaurants, and most of all, a

service in the restaurants is very slow so clean out the mini bar snacks before you go if you’re very hungry

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very nice, brazilian restaurant is amazing

overall very good, the beach front,pool, restaurant (s) bar all very good

the spa and hydrotherapy was nice

overall very good, the beach front,pool, restaurant (s) bar all very good

bigger pool, but that is just dreamland

negatve but a couple of comments: the swimming pool is too small, but not a deal breaker for me

the mini frig with honour bar was a nice touch

we have a view over the staff entrance and the parking garage next door

small pool warm pool was a bonus

on the roof with swimming pool and on the main floor there’s another restaurant along with the bar and live music

the bar had no change for mineral water

the included breakfast was good with the usual eggs, potatoes various fruits and pastries and an egg/ hot cakes

the music in the pool areas and some common areas was generally too loud for my taste.

too much loud rap music at the pool

lobby area and bar area was comfortable and clean breakfast in the morning was excellent

shuttle service and great breakfast

the room was great, clean, with air-conditioning, and the breakfast buffet was very good with a great selection of food

breakfast was good, just wish they fixed sausage or bacon sometime, it was just ham everyday

lobby area and bar area was comfortable and clean breakfast in the morning was excellent

the hotel had a lovely pool

breakfast was a little basic but honestly for the price we would not complain, it was great value

the hotel staff were very friendly and helpful, and the pool area is large and relaxing

24 hour front desk service and breakfast

the breakfast did not have the same selection as pre-covid, but was good, filled the tummy and was

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got in

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got in

food was good, breakfast the best

service around the pool was poor

e french toast was to die for

extremely clean, comfortable. staff from the kitchen were so nice delicious breakfast

across what felt like 8 lanes of traffic with multiple medians, groceries, cleaners, shops, food, golf, beach, services of all types

they don’t allow kids in the jacusi but they don’t have any sing that said ud83dude14

more food options in your bar would have been good

used well appointed gym

no bar fridge, but not a big deal.

the breakfast is wonderful with lots of choices

great spot close to the marina and walking distance to the airport, nice pool and fast wifi

would be nice if it had a little lounge bar area

better bar facilities, but not essential

did not have a coffee machine in my room i realized it at 11 pm or menu so hard to consider room service

they only had music one day in the pool, charge for kids club and have very few activities for them

close to the marina, which is walkable distance from a lot of restaurants, laundry, stores

kids pool was too dirty with super roky sand

the kids loved the kids pool, large hot tub and large pool short walk to the marina where you can find

kids have a lot of fun and that is what matters the most

restaurant available but there was only two restaurants open which was both buffets for both breakfast lunch and dinner which was very disappointing

pool was fantastic, the bar is great, beds are comfortable

pool needs maintenance, furniture in the lobby and bar area and theatre are very

the hotel was in a great location with easy beach access! their breakfast was good!

i wish i would’ve got her name but the lady that hosts the activities for the kids was very friendly to the kids and welcoming

beautiful, great pool, beach, staff was amazing

the one thing was there was no front desk or room service info on the phone in my room

the swim-up pool!!! staff was impeccable. gorgeous beds, shower, tub,huge balcony

and the bar tender made an excellent fresh skinny margarita as requested

very clean. close to airport. small but functional room. parking

but this hotel literally had the best staff, reception, bar, restaurant, pool the list is endless

really the only suggestion is that you not allow people to claim space and chairs at the pool or beach by placing towels and other items then not returning for hours

is not enough staff in the pools, in the bar and the venazu restaurant for breakfast, the service is slow

breakfast does not have a very attractive menu and everyday they were playing brazilian music

the lunch menu at the adult pool was a little limited

more different style of breakfast

nice heated pool

i said before it is adults only but we saw kids in this area which was kind of confusing

near to airport, but no noises - very friendly staff - nice program for kids - easy access to

maybe breakfast?

pool should stay a open a lil later

the pool and rooms

pool, only kids pool open, food was not very original but good baking's, many equipment in the gym did not

pool and restaurant velas

this place was really nice. it was clean, large and right on the beach with a beautiful pool.

the water park for the kids was very enjoyable for them

we especially like the omelet bar, the pineapple and yogurt

com and a partial refund from the hotel for the additional money paid for my kids)

evening entertainment was appropriate for kids which we appreciated

i like the resort coffee shop and you had a stocked bar fridge which was a nice touch

activities for children were good - karina took good care of the kids good pool service

internet wifi was terrible.

that you have to pay for wifi. that they will try to invite you to go see their time share.

beach so close, the swimming pools for the kids, the activities during the day

appreciated the late check out and use of hospitality room

the room was so spacious and we had a great view of the pool and lush grounds

friendly staff, great breakfast menu in restaurant large clean pool, comfortable loungers, comfortable beds in our room , strong wifi, lots of hot water, close to

sinks and in the shower enclosure, the shower drains in both bathrooms drained very slowly, the kitchen sink was dirty around the taps, all this when we moved in

kitchen counter in need of good scrub with javex water which we did ourselves

the bathroom, sink and kitchen need a deep cleaning. bathroom mirror and sink were so dirty.

loved the pool area overlooking the beach

the the gym is a mess u can’t use your key to access because there is a control access and the person who

coffee bar staff are always great to deal with

in general terms, food was good, breakfast, dinner all, beach club is excelent , the pools, adults zone all was great for me i will

the lobby bar is

loud music from the bar blaring past 11pm kept me up

the breakfast buffet had everything that you could possibly want for breakfast

our kids had little ones, so the room service was a blessing

my 3 kids and my sister and i had a wonderful time

isti- manager& chef -israel) / manager of outdoor breakfast restaurant:sorry-forgot his name / maria - manager at front desk who helped arrange my

if you don’t have kids don’t go there hôtel need to be refurbished big time

they said i have to pay extra for the kids

eating a shrimp in the italian restaurant ( which she even spit out on her plate)and both my kids had upset stomachs and laid in bed for an entire day

i loved hitting up the 24-hr coco cafe for my coffee everyday and my husband and kids had ice cream a couple times a day

restaurant was bad, the pool outside our room wasn’t maintained enough and there were always kids in the adults only

the kids club, while great when open, was closed when we arrived, and open for a short time before we

the pools were large and clean

complaint is wish they had more choices for room service after dinner since my have hungry boys

shout outs to refugio, who went above and beyond to make our stay special, and to jennifer at the kids club who made sure the boys had fun

good gym and spa too

our pool waiter carlos was amazing and jessie was also super great

very long line for breakfast buffet

pools are nice, some staff are nice and some are not. taco bar was superb.

the swim up pool was always

spa prices were high and it was very loud until 3 am because of the acoustics of the hotel

plenty of shade for pools with easily accessible

at the end the guy gave us our two rooms near by the sea and with at least swimming pool view and sea view

the swimming pool at the top terrace and the quality of the service of the people was amazing and always taking

breakfast was excellent at the market cafe restaurant on the 6th floor, the staff attention and

it was great but the food was just ok and the pool service wasn't great

the spa was very nice

would patrol the resort during the day and try and upsell for many things at the resort like spa services, dining reservations and liquor

room service food was lacking compared to what they offered in their restaurants but not bad by any

also, all of the shows were at the dreams next door which was ok because kids can't go to secrets, but there could have been some kind of entertainment at the resort

the resort has its room service menu on a tv channel and it goes fast