pool was not open and it was advertised that it was open

coffee was weak. parking lot in bad shape with deep pot holes. no golf channel.

breakfast was not a 'hot' breakfast but there were lots of options and they provided green chili to

excellent remodel of older hotel; comfortable king bed with soft linens; good covid breakfast with attendant serving hot sausage biscuits, yogurt, juice, cereal

room very clean, gym clean

was a homeless man that pooped up behind a fence in the parking lot later at night when we were unloading our bags from our vehicle

supply a dirty laundry bag.

odd location had difficulty finding the entrance to the parking lot from the main street

was confusing at times trying to get into the parking area because of the way the city streets were laid out

manager accommodated my early check in at 11:00 am request

too bad it was too cold for the pool, because their pool area is amazing

was comfy and the pullout couch for our kids was also comfortable

lovely trails and golf course.

- room service pizza is like from walmarts frozen dinner section

how it's almost --- a night yet they don't really offer anything that doesn't cost extra like breakfast or maybe bike rental or a free drink nope nothing comes but the room and everything else

couldnt drink in casino

second, the resort thought it would be a good idea to mow the entire golf course at 6 am

they do an excellent job of keeping the casino area separate from the resort area so that people who don't prefer to do the casino thing

very nice room. plenty big enough. enjoyed the casino.

casino/resort sits on beautiful grounds and golf course with stunning views of the sandia mountains

also, even for a small breakfast offering, it was terrible

i don’t get to try breakfast until morning

the pool and hot tub were very nice

outdated fixtures in the pool area and large windows facing the made the pool a bit uncomfortable

the lady at the front desk needs to be a little nicer. the pool could be a little warmer

the water to the pool could have warmer. esp in evening when weather changes.

the noise in the hall kids yelling

was a little high considering that there is no extras right now like pool, hot tub, breakfast, etc

the only thing was that they don't have any disinfectant to clean the gym equipment

kids running up hallway’s all night til 1 am continuously called front desk and nothing was

pet fee of 10

great pool

the breakfast was excellent, and my children enjoyed making their own waffles

the breakfast

place, friendly staff, great full breakfast, nice clean pool and hot hot tub

friendly and helpful staff , really good breakfast and frequent shuttle to balloon

breakfast was delicious. there was a selection of food.

breakfast was amazing

breakfast was good with plenty of options

we didn't have change, so it was convenient to do laundry without actual change

pool, spa tub.

friendly staff, good breakfast

pool and spa area is old and needs resurfacing especially around the pool

pool and hot tub

loved loved loved the pool hours

was nice to be able to have breakfast included with our stay

small pool

very nice breakfast serving. fresh and plentiful. we'd stay here again.

the gym is adequate with a 5 cardio, some dumbell's and a bench

neighbors upstairs had kids that ran around alot

tho we could not experience breakfast room service or the pool we loved it

good location for balloon fiesta. great bar and restaurant. very friendly staff.

no i've or vending machines. was unable to use the fitness area or pool due to this covid stuff.

parently due to shortage)

the breakfast was very good

my room was next to lobby so it was noisy. dryer in guest laundry didn't work very well.

breakfast attendant is exceptional and welcoming

no laundry facilities but it was a great stay

on the website it should be disclosed that the pool is an outdoor pool.

great staff comfortable beds and the breakfast is perfect

don’t use any laundry facilities not did we explore the hotel and see if it even had a pool

would have liked some fruit for breakfast. otherwise it was a very good place to stay.

wish they would have had a microwave in the room, but they do have breakfast downstairs so i understand why they don't

it was close to the casino

price; no pet fee

the food wasn't that great. kids didn't eat it. but understand able with covid

suites during our road trip and this room ws smaller, had only one nightstand, the table by the kitchen was wobbly

most importantly my kids felt safe

availability of coffee and hot food for breakfast was marvelous for myself and my family

breakfast was simple but included fresh fruit and the ability to make your own waffles

got here late and we had purchased two rooms for three adults and three kids

pool was closed for renovation and the floor to our rooms, which was near the lobby smelled of weed

not working with your room keys , that was a little inconvenient, if breakfast was included then kids would have loved a lot

not working with your room keys , that was a little inconvenient, if breakfast was included then kids would have loved a lot

the self-laundry, the super swift check in and bring located right next to cracker barrel

to many kids in hot tub and pool , unable to take a swim with all the chaos

i loved the pool and hot tub being open! our check in person was very helpful and friendly.

the kids enjoyed the pool and the teepee

rude to my husband while i was inside checking in he was showing my kids the tipi on the side and laundry lady rudly questioned him about why he was on the property with our kids i might add just

people with screaming kids and slamming doors were

the gym was clean, it is large with good quality equipment including a peloton

breakfast was ok,plenty of selection. location is great,enjoyed the restaurant right next door.

the pool was clean, breakfast was delicious, and my room was clean and spacious

also one thing that needs attention is the swimming pool the rail was break end that needs fix for your safety n your guess

pool area

staff dinner drink tickets pool

$35 pet fee is excessive.

closed pool and gym because of covid-19

i appreciate they allowed us an early check in. friendly, efficient staff.

based on the info she told us, and the great experience we had with the delicious reception food, breakfast, etc

loved check out time at noon, pool is huge, hot tub was relaxing.

very good breakfast as well

nice big pool and good breakfast

the pool

hot tub wasn't working, horrible pool hours, my room wasn't cleaned on my 3rd day there after i requested a cleaning to be done

wifi was not free

and she saw me like whatever, and she explained to me about the $40 dollars you all charge for room service, i said i m sorry i it s the first time i heard that, can you explain more about,

to get a cocktail , friendly staff , pet friendly , great location there s a chili s in same parking lot which is convenient

parking fills up fast in the front at night but we found a high parking area to the east side that

also is the breakfast like a menu you call and order for, or is it like you go down and get it

the pool looked well maintained and inviting but we weren’t there long enough to enjoy it

staff very friendly comfortable room and good breakfast and easy location to find

close to the gym i was playing at

service, checking in and out as well as breakfast were excellent

nothing i didn't like i wish they could open have the pool open later hours.

the breakfast has been the best breakfast i’ve ever had in all my life

the pool wasn’t open n no jacuzzi

best included breakfast in town, extremely comfortable room design,

breakfast was good and very clean

the bar closes at 10.30 and the pool was closed!

full kitchen, large office space, cable, very comfortable bed, large bathroom

that laundry and gym was powered perfectly located in the building

liked the kitchen in room. was convenient location for our needs.

the gym was very very small but would give you a good workout

facilities good for an extended stay , gymnasium good too

good breakfast with good selection of hot food

the gym did not have any equipment, the pool was ice cold, the rooms did not have enough towels even

there was even a little cove and pull out sofa for the kids to sleep on

kids enjoy staying here for that reason

pool towels were available and the hottub and pool were not crowded

place was too busy not enough parking space

the staff was very nice and helpful. the breakfast food and staff was very nice.

ke or stair master,

we were also able to do our laundry in-house which was great

wifi was often not available on 5th floor, and even in lobby/breakfast area it was slow

the pool was quite dirty

would have been nice to know about ongoing renovation and noise. also that pool was closed.

the pool and jacuzzi was perfect

pool not open yet and nowhere to hangout outside

the breakfast was amazing. the bed was comfortable

food options very close were good, and the staff were actually nice, i paid for early check in, they were ready when i arrived- and even though they made a billing error they

breakfast was great location was in an ok eara

clean rooms breakfast waa great

its okay of stay, but just need more variable of food for breakfast.

gun shots had to lock myself in the laundry room. feared for my life

they only do businesses between 9 to 7 no security no laundry god forgive you if u lock your self out

good and free wifi

the gym and pool where big and roomy

the wifi in my room was the best i've ever had at a hotel, very very fast.

loved the pool

room service available

the bar didnt open until 5 and the bartender seemed irriated to be there

the room was very comfortable and the swimming pool was very enjoyable!

they had a pool but we did not use it

location & the pool

pool was cold, hot tub jets did not work and their was a very large party hosting a child’s

the outdoor pool was amazing. bartenders were nice and place was clean.

bar had a relaxing atmosphere and i was able to relax

both swimming pools are closed, as is the gym, due to covid19

it was an awesome hotel. clean rooms and amazing pool.

location , great room , great staff , great cantina and bartender , 2 pools and large areas to

i had my 3 young kids with me and waited almost 40 minutes to get checked in

location, safety, pool

kids were loud and took over the entire indoor and out door area of the pool

nothing room service

swimming pool and weight room weren't open

there was laundry facility on site

indoor pool and gym was clean

we especially liked the outdoor pool area

the workout area, pool, hot tub, and sauna were all really nice and well kept

the bed was so comfortable! and i got a late check out of 2pm

very comfortable bed and there’s a complimentary breakfast and you get two tickets to the bar for two free drinks

morning breakfast choices are sparse. pool and hottub were closed.

the gym had hardly any equipment

i believe the buffet bar was understaffed

poolside was a nice plus but we did not use

room and bed great breakfast

very spacious comfortable rooms with a fully equipped kitchen

nice that there is an indoor pool and laundry facilities available

breakfast, pleasant outdoor area with a grill, shuttle service around the city, washers and dryers, sitting alcove, comfortable couch and good

provided prompt shuttle services and gave excellent recommendations for dining options

the fitness center and breakfast were excellent

fitness center closed

no eating, fitness center, or swimming pool.

put in ada room with shower setup that made it hard to shower and was sprayed everywhere, and $50 pet fee for a holiday inn express is outrageous

very high pet fee. not disclosed in advance. 15-30 is usual. this was $50!!!

the office staff closed the pool and spa area before 9pm and after a very long 8 hour drive i needed the hot tub to relax for just 10

pool was super nice clean sauna was real nice hot tub perfect room was clean stayed for 3 day love

the room was comfy, front desk is awesome, pool/jacuzzi was excellent. breakfast was delish

loved the pool and confort of room.

wonderful breakfast provided, very clean comfortable room

shuttle service !!! keep it please! was the selling point for me!

rooms are nicely decorated and there is a restaurant and bar in the hotel

we enjoyed the pool and hot tub

the parking lot was secure

and while the room service was convenient, it was not the best food

room was next to the elevators and we could constantly hear kids screaming and yelling as they were playing tag up an down the elevators

nice big suite, great breakfast, indoor pool, free evening snacks and soft drinks.

laundry left overnight at front door

room service that i didnt recieve

the bacon at breakfast was pretty poor quality.

loved the room service

has security, plenty of parking, it was right next to old town which was great

location, parking

there was no tv guide or room service

terrific swimming pool for laps as well as

also got a facial at the spa and it was such a good experience

i love the hidden bar behind reception, a cozy living room feel

pool was great

room, fun art, amazing staff, and hidden speakeasy bar with morning coffee and evening drinks and music

decor, the bar and the overall concept

i loved my breakfast, i had a waffle, some oatmeal, a cup of coffee and some yougurt throught my stay

it was nice having laundry

great continental breakfast

went to wash our clothes in the laundry room but couldn't use the washer as the manager was washing her clothes in it

clean. friendly staff. great location. perfect for a stopover. bagged breakfast was very good.

pool was closed...

heard of) and the beautiful stainless steel swimming pool was closedud83dude22 but it was okay because my companion kept me

plus a shuttle to the airport or train station is very practical since there are no taxis waiting around

kids complementary)

we rarely get a night away without kids and i always choose a hotel with an indoor pool

it had a nice breakfast and friendly staff

the gym was very nice and overall the facility is nice

loved the gym and the spacious rooms. parking was great too.

great gym, and staff members are friendly

room had 2 queen beds plus a twin size trundle bed under the couch with a real mattress so the kids didn't have to share a bed

the pool could have been open

disappointed there was no breakfast or pool available.

pool advertised was not functional

location good. covid cancelled pool ud83dude14

a clean pool even

i would not say that i did not like it, but the pool temp could be a couple degrees warmer.

new years eve but this place want to have fire alarms going off very early and having people and kids outside with no explanation and no apologies

staff was amazing, they were so good to us and our kids

really stinks for people that have kids performing across the street and have no were to go on a sunday

pool was closed but we enjoyed our stay will be coming back.

the next morning, we woke up and ordered room service, thinking we could pack while we waited for our food, eat, and then head out

ambiance and old world charm was outstanding!!! ibiza bar was awesome too.

room service not done after first night

pretty room, good food from room service, comfortable environment.

rooftop bar was under renovations, not on their website.

from the staff, super great breakfast, nice electric fireplace in room, safety hold-on bar in shower, fine selection of channels on tv, very good downtown location

very comfortable room, pool/lounge area, bar service, and restaurant all onsite were great

pool area/ bar a bit noisy. we’re old.

it was nice that there was a small fitness room

pool atmosphere with a really cool bar and restaurant rooms are comfortable very clean love the

bed, breakfast and laundry

the breakfast was very good as well

good; needed to do laundry because had to do roadside repair of vehicle earlier in the day - had on site facilities

clean, friendly staff. great laundry facilities.

breakfast was a little slim