they have a nice bar and the resturant gets 5 stars for very good staff and food was perfect.

was fine in the old town, food was great

inner ) bar was fine

bathroom amenities had to be requested. no mini bar in the room.

atmosphere at the bar on saturday lunchtime

the elevator, comfy bed, location, breakfast, nite manager nathan

location excellent. didn’t have breakfast as lots of interesting local places nearby

great central location. very friendly staff. nice bar. delicious breakfast.

at 11 pm the bar closes

gluten free option for breakfast

a fridge in the room and/or more lunch choices at the hotel bar would have been good for days you just want to relax by the pool and not walk to bayonne for

there was no hotel bar

clean rooms beside the pool

good as it is an attractive building set with a good sized car park, gardens and, of course, the pool

and great parking for our car

was very easy to find the hotel and parking was very easy, the reception staff and bar staff were very friendly

there's a free bus over the bridge into town, also appreciated having a bar and lifts

breakfast was good, as much as you can eat, parking is secure but at a cost, 9 euros a day

breakfast was excellent and my wife who has a gluten allergy was well catered for

the restaurant area adjoining reception offered quality, variety and convenience also at breakfast

a good restaurant and bar on site

secure and ample parking

staff member pn duty was excellent wifi in room was very good comfortable bar area

juice good ,good selection at breakfast very busy this time but staff coped very well everyone had something to eat and drink

breakfast was excellent with a good choice of cheese, meats, fresh fruit etc

good allround budget hotel with good selection for breakfast

good breakfast

breakfast fantastic . staff wonderful . good value for money .

location and room and good continental. breakfast.

good breakfast!

easy on-site parking and a fine breakfast before our departure

breakfast, staff and spa

ease of parking, friendly efficient staff, very comfortable and clean

beyond to help me retrieve my mobile phone which i left in a city taxi and martin who ran the bar for his welcoming manner and informative suggestions about the local area

the room was perfect and as expected, we did not use the breakfast or the pool.

worth with the price, i have stay with 2 kids in suite room, is very clean, just need little bit renewed on the building, the breakfast is

very comfortable bed and good size room. dog walking easy and secure parking

much last minute so it was the more or less the only room left under 200 for 2 adults + 2 kids

location, secure parking. good value for money. good size and comfortable bedroom

much last minute so it was the more or less the only room left under 200€ for 2 adults + 2 kids

didn't stay as so bad. no refund offered despite restaurant and bar being closed.

the bar and restaurant (plus outdoor terrace) are also attractive and comfortable

room, bar and dining areas all seemed very clean

bus stop to town centre very close early check in accommodated by excellent and friendly

restaurant and bar not open on this visit which was a friday evening.

getting served in the bar as there was only one, overstretched, bar staff member working

for a 5 star hotel to have their bars both inside the building and the swimming pool unmanned is bad enough but, the air on not working in late july is unforgivable

great, bar and restaurant not open due to filming but we were informed before-hand.

breakfast was pretty expensive but good. spa was tough to get appointments

we love the hotel design and have returned on several occasions . spa is lovely

it was so unique but had a lovely pool and grounds

lovely garden with excellent swimming pool

loved the pool , the breakfast and the staff was very polite

beautiful grounds, friendly staff, cool art work, nice pool and cabana.

pool area could be nicer

very attentive staff, nice restaurant & spa facilities

pool, top diner

free spa and beautiful surroundings. the hotel was a treat that was very beautifully designed.

indoor pool jacuzzi and sauna were appreciated

golf did not have golf carts

had a parking space and the staff was really nice

free parking on the hotel premises which is a great find for biarritz

nice hotel not far from the city center. tasty breakfast. free parking.

bad wifi in our room

patchy wifi

pool rarely available

tness, spa, pool, direct access to the beach) for great value for money

also has an arrangement with its sister hotel next door, giving guests access to their swimming pools

location and swimming pool

excellent location, very close to beach and sea, wonderful spa facilities

all) swimming pool but it's there in case you want to use it

the garden with the swiming pool are awesome

beautiful garden, nice pool and welcoming hosts. we had a lovely stay!

hosts, located in a residential neighbourhood, pool was perfect in the hot weather

small pool which we enjoyed, and seating area in the sunshine

the breakfast was delicious

very pleasant host. good breakfast. excellent shower facilities

lovely breakfast in the morning

good breakfast and welcoming hostess, who followed covid-19 protocols and wore a mask when close

very modest breakfast consisting mainly of bread

fantastic location 2 swimming pools (indoor and outdoor both heated while we were staying there first week of september 2022) own (+)the terrace eith the dtylish swimming pool snd the grest view from both there and from our room (-)outdoor pool was closed for renovation (+)the pool..the beach..the room. the staff....it's what ypu expect in a sofitel hotel...excellent (-)outdoor pool was unfortunately not hot enough to have a long comfortable swim in the stunning surroundings (+) the outside pool was just so super relaxing and stunning (+)breakfast: lots of delicious healthy choices wonderful heated outdoor seawater pool very pleasant staff english (+)staff, our room which was a suite was beautiful and had the most amazing view of the ocean, the pool looked directly over the beach and access to the beach was so easy (+) loved the pool (+) breakfast was outstanding, and the views from the outdoor pool were amazing as well

breakfast was extremely expensive and the restaurant wasn t as exceptional as i would have

room service and food were also superb

breakfast was nice

bed first class. room service staff and most reception staff very good.

staff very helpful and friendly; nice pool and gym

it was odd that the only bar seating area was the reception with little seating.

and bathroom very small, not much atmosphere in the bar area

friendly staff and lovely facilities- pool and gym

great location, lovely pool

is a cosy bar for aperitifs but regrettably the restaurant provided only a tasting menu in the evening when

wasn’t warm enough, dinner and lunch were terribly disappointing, though breakfast was

water in spa a little warmer please in winter

the pianist in the bar was brilliant

kids club with dedicated pool

great location, easy paid parking (20 euros), nice pool and great staff

perfect little bar area downstairs and right in the middle of all the amazing restaurants and bars biarritz has to

the included spa was a nice treat

staff were excellent, reception staff so friendly and the bar staff were and manager were very helpful and very friendly towards us and our two dogs so

the bar / restaurant manager was so helpful and also great fun with us - an asset to the hotel and

wifi was fast and stable

wifi was not working, the breakfast was too expensive, the room had the moquette and was a little

wifi was also very unstable

good wifi

the wifi was okay in my room, but i had problems accessing it in the breakfast room

the staff were so welcoming and offered excellent customer service and breakfast was

excellent location, great value for money, comfortable room/bed and generous breakfast.

public areas a little limited. no real bar for example

the bar is in reception. creating a small bar lounge would be a welcome addition to the hotel.

hotel is in a good location, just a short walk from the beach, with shops and bars close by

wifi in room did not work and the breakfast, while tasty, was too carb heavy for us

wifi was tricky to get set up & use.

wifi not working in the room

they need a new wifi system. incredibly cumbersome to log into. hard to imagine in 2022!

i needed to register every time i wanted to use wifi. it was a pain.

location with direct access to promenade, close to casino parking, very clean rooms, comfortable bed, soft bed linen, good shower, good hairdryer, tea

some vegetables and fresh fruits at the breakfast would be appreciated

breakfast were great and well presented

attentive personnel; good breakfast

excellent breakfast in a super bright and fresh room too

brilliant location. clean spacious rooms. lovely bar area

the reception & bar area are very nice

thé location is fantastic. the bar and the buffet breakfast was very good.

reception and bar staff all spoke good english

a small thing but the bar was closed very early on the friday night.

the pool area is well done,

nice restaurant on the property, very spacious room and bathroom, good breakfast, salt water pool

friendly staff beautifully restored old mansion nice pool and pool bar beautiful gardens with exceptional

to improve the bar offer

excellent staff. on site restaurant is a big bonus. views are wonderful and very good pool.

the wifi didn t work very well, couldn t stream movies.

the bathroom and shower worked well, as did the wifi

wifi gave some issues but that was resolved within 24hrs.

a pity, we had no time for spa treatments, but i will test it next time, for sure

finally the wifi worked just fine

good local cuisine recommendations and being in such a central location we were close to every bar and restaurant within a few minutes

rden / little bar / seating availability) great on site parking

lovely terrace bar and restaurant too. everyone at the hotel made us feel very welcome.

arrived during the earlier part of the week when there was no bar or restaurant available but the staff were very helpful and directed us to other locations

line, les cabanes des huitres and the wine bar l artnoa)

breakfast 16 a pop

great breakfast and the staff were lovely

nice room, close to the beach and the center of the city, excellent breakfast buffet

we didn t try the breakfast but it looked delicious and you can eat outside in the garden

various breakfast

location great. we didn’t eat in the hotel but used the bar one evening. very helpful overall

location lovely bar and garden

we would recommend this property to anyone who is travelling with kids and looking for some additional space to accommodate 4 people, as well as some luxury along

expensive bar prices

loved all the art and fabulous decor nice bar and lovely tranquil garden staff were very friendly and recommended a great place for

great location, superb room, friendly reception and bar waitress

bar service, breakfast menu not explained/understood

the restaurant/ bar

the same in the bar and on checking in

in the bar ignored us at breakfast and in the afternoon and evening and turned away when we wanted service

it was adapted to wheelchair and suitable also for kids

it was adapted to wheelchair and suitable also for kids

very good hotel places and perfect breakfast

free parking - something in biarritz to consider

very good hotel. the people were so nice, especially with the kids.

very friendly staff, great parking and pet friendly, wish we could have stayed longer.

staff friendly, hotel clean, good breakfast, lovely surroundings

/ easy to find / ample parking / quiet room / nice bar restaurant and outside terrace area / comfortable

facilities, bar restaurant very good friendliness of staff, english is spoken

restaurant, bar and seating area all closed by the time we arrived at 930 pm.

of minutes from the motorway it is an ideal stop off if travelling by car to spain there is a bar and restaurant on site but there is not much else nearby if you want to walk we have stayed

a large car park to accommodate our large car and trailer

is not worth the price you re charged for it

great garden and swimming pool

there is a very convenient parking, and a heated pool which is supposedly great.

we faced the parking so that there is considerable noise from the street

garden room was lovely, with a terrasse overlooking the swimming pool

secure parking

old farm is very charming, we got a huge suite, equipped with a kitchenette, huge bathroom, easy parking, breakfast was very good and varied compared to the number of rooms