one of the reasons why we chose this hotel is because of the hot pool with a view but sadly we weren’t able to use it because it was dirty and my bad because i

loved the upstairs bar with amazing views of the mountains, happy hour and two heated spas

be sure to head up to the roof to check out the spa and bar

be sure to head up to the roof to check out the spa and bar

removed and cleaned which to me meant that someone could still get hurt, especially if there were kids in the room

the lodge was beautiful and the rooms very spacious, comfortable and clean

like finding out the room service fee

the room service menus should have more options for sharing

great staff,great room,great bar

convenient, large, spa options, laundry (washer/dryer) and stores as well as the price (+)good location. had a laundry room which was very useful for us. (+) laundry facilities (-)laundry facilities unavailable. (-) had to wait for use of laundry facilities because other guests were queued (+) happy that there was laundry room (-)the guest corridors are a bit cluttered with things like laundry and room service trays that sit uncollected for hours (+) large rooms and great amenities for families for example, they have a laundry room where you can wash and dry clothes (coin operated) which also had a microwave, useful (-) felt a bit nickel and dimey example breakfast not included, parking not included, laundry $8/load and they wouldn't change usd for canadian coins to use the laundry machine (+) happy to have laundry facilities available

great to get access to the spa room at their sister hotel

very good to be able to use the spa facilities in the hotel next door for free

laundry facilities were in hotel next door

had to request second bar of soap and more toilet paper.

the property is dated. the pool is in the sister hotel and very nice.

pool water temperature not well maintained, high temperature and because of that could not use..

great location nice spa good breakfast and easy parking.

that's something you're looking for) breakfast was quite disappointing

there is an on site restaurant and bar

we stayed in the lofted suite which my kids loved as they were able to have their own space.

tv was having issues so they discounted our room service

room service food was a bit lacking and inconsistent considering the price

guest house room that my kids stayed in was not what we expected for a fairmont property

food quality of the room service did not necessarily meet our expectation

in a perfect location and has all amenities you could ask for

my favorite is the bar and restaurant, the views from there are unbeatable

they need an ice machine. you can get it from the bar but it’s not 24 hours.

shuttle to town worked well

location and complimentary shuttle.

elevator, indoor pool was out of order

delighted it had a full kitchen! we’ll stay again!

kitchen and laundry are provided

great location, excellent kitchen and laundry facilities.

it close from restaurant, supermarket, parks, swimming pool, and so on

loved the hot tub and the full kitchen in the room with everything you need.

and hot tub are great attractions in the winter), underground heated parking, option of booking spa treatment during stay, comfortable

gym was small and crowded when busy but still great little gym for workouts ice machine only on

the bed was very comfy and the kids loved their area

offer unfortunately due to covid-19 i can not be a reliable source for how the pool, hot tubs and gym is as they are closed due to national recommendations to have these facilities closed to

comfy beds, well equipped kitchen with daily replenishing of supplies, beverages, dishwasher tablets etc