friendly people! breakfast! room staff! pool and spa pool!!!

look or smell like they needed to be upgraded, the staff was excellent, the pool was clean, the breakfast far exceeded my expectations

very clean and close to freeway, breakfast was good!

extremely clean. friendly n helpful staff. great breakfast

quiet hotel and decent complimentary breakfast

wonderful indoor pool

make sense to have a limit of 2 people in the fitness center at a time, but no limit on the pool

customer service from the stuff, breakfast area super clean and organized, overall

the beds were fabulous, very clean room and the breakfast was very good

breakfast was awesome and the staff too

no pool

also, we chose not to use the swimming pool because it looked very dirty and that jacuzzi was broken

very clean and comfortable. good breakfast and attentive staff. will stay again!!

covid of course there was no pool or gym available, breakfast was good and loved conversation with staff, who was always willing to help

went there because our children wanted a hotel with an indoor swimingpool

pool didn't work

the beds were comfy, and the breakfast was great

some bad smells in the corridors especially on the second floor corridor, it was coming from the laundry room located on main

friendly helpful staff. clean. comfy bed. good breakfast. great location

breakfast was good

confortable matress and pillows * good shampoo and conditioner * wonderful commentary breakfast * i love the ☕ * friendly receptionist, specially the manager

pool really clean

spa closed didn't post that. only reason i booked. old shabby gloomy. carpet dirty looking

beds and room where nice pool and spa where great

i think the breakfast is good and the rest of the services are good.

friendly staff, awesome breakfast.

location & pool

the pool was open! wonderful staff!

scrambled eggs bacon would be nice more fruit and next time i might a room not so close to the laundry

it had a heated pool but outdoors

pool is not really clean

we went for the pool but it was closed

the pool was freezing

laundry facilities were on 3rd floor

value for money, helpful and friendly staff, nice pool to have dip in after a hot day driving

missed breakfast

laundry area, smallstore in lobby for snacks and incidentals, close to movie theater and walmart,

breakfast was not up to par. dried out bagels, english muffins. undercooked bacon.

location, close to kids activities and restaurants

room was so comfortable! and the breakfast was incredibly filling.

location, cleanliness, bed, pillows, and pool.

above average breakfast

location, that the hotel was brand new, and the swimming pool

friendly staff, very clean room, good breakfast

breakfast offered was bountiful, with plenty of choices: omelets and sausage kept warm in chafers,

pool was closed

pool looked like it needed a bit of maintenance and the water was cold, was hoping that their pool

the swimming pool was with mold

breakfast was awesome

breakfast :)

parking

that swimming pool was open

no free breakfast.

hard to find your room and not easy to access parking areas for loading

i asked to have room service make up my room

the pool wasn’t heated

lovely little pool & gardens with hummingbirds all around

location and shuttle service.

the gym was clear and had nice equipment

we were told we couldn't reserve a time for the shuttle so we weren't able to use it at all

good location. guest laundry. free parking.

breakfast so good

clean, the breakfast had more options than what you usually find at similar hotels, there is a fitness room, close to most places downtown and the border with mexico

i also managed to laundry my clothes from around an hour and a half downstairs in the basement

loved guest laundry

the gym and pool .

no real restaurant or bar in the hotel. nearby establishments worked though.

limited restaurant and bar offers

the bar wasn’t open during the hours it was supposed to have been

the pool is excessively dirty and always crowded with too many people.

cookies were delicious and kids lived that they could get them at front desk in morning

check in was quick and the bar made the best old fashions.

kids slept well there

7th floor has nice gym, pool, and outdoor patio area with full serve bar and brick oven pizza

pool was great in the morning and at night

laundry is expensive, kitchen is small, the whole place is old

they even have a laundry for $2

superior room service they come by room 5 days a week

the history of the place (john dillinger and cormac mccarthy stayed here among others) the wifi the staff super friendly and helpful ud83dude0a the lockers in the room the parking space (-)wifi was weak and the window doesn't open so the room was stuffy and warm (+)historic, not much having seemingly changed since the 1920s - though modern tvs, power points and wifi have been added as a sop to modern times (-)wifi is intermittent at best (-) there s no th in the room and the wifi doesn t extend to all corners

miriam was especially kind helping me with the on-site laundry facilities

pool is a big plus

loved the pool and mamacitas restaurant

quite a bit of noise. felt like a party hotel. not great for young kids.

wonderful deck and pool, free water refill in gym room

i found that the restaurant and bar were a little pricey.

tv media was simple to use, wifi excellent

the building is really nice and clean, but i had a problem with room service, it never came.

beautiful property, rooms, bar areas, and clean room

went to take the kids to have a view and it turns out rooftop was closed i couldve paid way less anywhere else it

great beds, modern, excellent gym

the pool table needs a refresher and one pool ball was missing

i had to be picky, there is no towel bar or hook by sink

very nice modern decor. loved the free pool table in the bar/lobby area. pleasant bar.

was modern and clean staff kind and friendly, had on site bar with pool table and nice out door sitting area very relaxing

there were no amenities like pool or rooftop or gym or anything though it has a bar and food for purchase

jets in spa tub didn’t work

the breakfast was not ready until 7am

breakfast was good. good location. comfortable beds.

the breakfast did not have a lot to offer.

minimal breakfast.

close to the airport with prompt shuttle service

location and free shuttle 24 hours a day!

the hotel has a laundry room and a gym

room, reception area looks good, gym on site, check in was quick and efficient, staff at check in was

close to airport. 24 hour shuttle

they have those all boxes checked : nice staffs, breakfast, tv, gym, laundry service

pool too small very crowded on a hot summer day super hot hallways and elevator

loved the little kitchen

due to our extended stay we were thankful for the clean laundry facilities

the pool to be more grand, it’s hot in el paso, come on

the breakfast was good too

we came for the pool and it was gross and freezing cold tho it was very warm weather

location was easy to find, breakfast was awsome they had a good variety of food

shuttle and the breakfast

to pay for hotel shuttle and was not advised that shuttle not included

my room next to the pool was awesome my girls really enjoyed the day

i could get long term parking there and the safe shuttle to the airport

pool,room, privacy,customers service attendant

to separate area, so many different variety of food and loved how there a gift shop and also a pool for the kids and adults, i liked how they also had a bar at the hotel to, will come back

cleanliness in the surroundings and in rooms can improve. the gym is very small. bad coffee.

parking.

for the price i paid to stay the room service was horrible

room service stole my basketball shorts.

running kicking doors, knocking on doors claiming to be room service, playing in elevator, going from one floor to another running parents drinking and not

the parking.

the surrounding parking lot is dark at night in some areas

main area for improvement needs to be the wifi

restaurants in walking distance, plus hotel restaurant and bar are good

laundry was very easy and no extra charge

the shuttle bus took 2 mins to take me from airport to reception

the pool was not inside and breakfast was not free

website states airport shuttle, one of the things we needed since we had a late flight

quaint bar to wind down at

admit was excited but when i came to retrieve my free drink one person staff failed to mention bar was closed all day

breakfast pretty good, the gym was accommodating and the pool looked refreshing even though we didn’t make it

pool was very big and clean with a pretty landscaping

gym doesn't have a water filter, so if you don't take your bottle of water filled already you will

its cool to have a gym, i didn't use because i didn't have appropriate clothing but next time i

convience of onsite laundry facility

that they have a small kitchen.. medium size restroom with it's own door..

the spa / pool hours were open early and closed late, (6-11) and had an indoor and outdoor pool

my kids loved the indoor/outdoor pool, our room had a beautiful view and the cleanliness of the hotel

pool room

the kids loved the pool

location next to ft bliss, pool and bar with food available.

the pool water was not very clean.

excellent breakfast in the morning

location cleanliness and the breakfast

to up date there web site i picked this hotel because of the indoor pool & spa i stay two nights the last night my family & i wanted to swim in the indoor pool we

good, breakfast was very good

the pool and spa were nice.

shuttle bus and had answers to all of my questions

it is good there is a shuttle because otherwise you would need a rental car and there is not much in the way of food or

and got me late check out

no room service which i was kinda hoping for and our air conditioning in our room wasnt working well

hot breakfast was cold, i.e. eggs, sausage.

liked the staffs' friendliness, clean room, breakfast variety, and easy access to internet.

we had breakfast on our last morning

the renovation, location, the location of the pool the rooms the beds everything love this hotel

nice pool

pool was murky

pool area is really nice

nice gym and clean rooms

clean facilities airport shuttle

free 24 shuttle was great

front desk very personable, breakfast, clean

no airport shuttle.

great pool

great bed and breakfast too.

during breakfast there was a staff member not only making sure items were still stocked up but also

breakfast is good as well

breakfast was the best and the gentleman behind the breakfast bar was awesome

beautiful indoor and outdoor pool

their shuttle took us to and from the airport and even to dinner at a local

loved the full bar breakfast bar

they have free shuttle to airport

i enjoyed the continental breakfast and the gym.

didn’t clean my room at all i stayed for 3 night with two kids

the staff was friendly and very knowledgeable. the gym was nice.

swimming pool, price was great an nice breakfast buffet, free shuttle service an friendly staff.

pool is nice, even though it feels like being next to the interstate

cleanroom, good breakfast, laundry place

i wouldn’t say i don’t like it but i’d say the breakfast was good just limited in options

great customer service. room was clean and bed comfortable. the breakfast and pool was a plus.

location, modern, free breakfast, great value for money

no complaints! room and bathroom were clean! food was great.. hot breakfast served!

good breakfast. liked the fact that applebee restaurant in front of hotel.

pool not working

large pool was a plus

friendly staff, has a pool, good size rooms

did not like that we had no wifi the whole stay

not enough parking, 18-wheelers chew up very good parking spaces, 5 or 6 at a time.

everything was good except pool was a little dirty

maybe a little more brighter lighting in the parking lot

wifi was slow but sure

got early check in very much appreciated

there was no breakfast as advertised. the laundry machines were not working

no laundry, no breakfast, no pool, no shuttle

didn’t eat breakfast as we were in a hurry to get started the next day, but our overall experience was

everything was great even the breakfast

the pool was close and it’s hot outside.

and the breakfast in the morning was better than expected

right now the pool is closed and no free breakfast but that is expected because of covid

pool

all my questions i got checked in quickly staying an additional night was never an issue the breakfast was great but i can't say enough about how

pool was out of order and no one communicated that with us, which was disappointing because that

poolside / patio could of had more shade

the gym was available to use as well as the computers and laundry facilities and during covid 19

hotel employee the breakfast cook was especially hospitable.

no indoor pool

the laundry room the detergent, that was marked as 1

had residue of soap on the bathtub rim, fire alarm went off for no reason, loud music till 2am, kids screaming and running down hallway

did not have a laundry bag or note pad

no laundry room, but in the works

said free breakfast when booked but the breakfast was closed and being used to keep staffs kids in

breakfast was excellent

indoor pool and gym were top notch

we also enjoyed the pool with friends and family in the morning before checkout and ate the continental breakfast

mopping up floor due to pool water, dirty windows, hotel security needed to keep rowdy occupants/kids from running amok drenched in pool water, banging on doors and address unaccompanied minors in

have plenty of hand sanitation areas, pool area was clean and has good limit for covid right now kids loved it

no towels by the pool area

reccomend if you don't plan on using the pool

the hotel is very clean, their staff is awesome, and the breakfast was great

the staff is fantastic, the rooms are always very clean, the breakfast is good and the location is a very safe family-friendly area

great value with full breakfast, clean pool, and most importantly

only stairs available, and there was the biggest pile of dirty laundry on the stairs that i had to walk on to go up, with bags

room was durty and smells terrible the sofa was dirty the little kitchen they had was full of dirt is bad and terrible

pool is dirty

no pool

the pool not open