staff, clean, breakfast

,parking is charged but is secure kitchen and bar open late with outdoor seating

the staff very helpful the room and play machine free fir kids too

screaming kids in room above us for 2 nights. sounded like they were unsupervised

the staff were very accommodating, and the breakfast was very good

the elevator need a good maintenance and breakfast more stock

complimentary buffet breakfast

there was a used soap bar in the shower

with the pandemic no bar no restaurant and hotel is not in a convenient spot for bars and

nice and quiet and good breakfast

the added bonus was a very nice rooftop swimming pool

these, however, when we arrived there was a notice on reception advising both closed and no room service

smoke

the so called spa

lots of kids in and out of the pool, i would ve liked to see a bit more maintenance

my husband and i had to carry everything after a 12 hour flight plus 2 kids

the driver of the shuttle to the airport was very nice and helpful to a single mom with 2 young kids who traveled with us

free parking is very useful

excellent straffe, clean rooms and very good room service

the wifi connection was a bit unstable at the beginning but the problem was solved in the end.

the shower did not keep the temperature constant and it was always too hot as room service insisted on turning on the heating despite a note asking them not to

wifi not working properly no tooth brush middle of nowhere

gym closed and not f&b at all.

not free parking and wifi

helpful staff, amazing breakfast and quick room service.

was traveling around spain/portugal with my 2 kids (14 & 19)

i also enjoyed a walk in the nearby park after my working day instead of using the gym in the hotel

staff service and breakfast.

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that since we checked in quite late

has a pool and gym

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

the pool is amazing too and in general the stay at the hotel was really pleasant

no coffee or tea available until bar opened in the

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was too much trouble highly

the staff were amazing especially the bar staff who could not do enough to please

seems to have no encryption)

breakfast pricey

clean, simple yet elegant, 5 min walk from metro station, near airport, good wifi

everything you need including a very nice breakfast

breakfast is excellent

in addition the bar area is in the foyer and as the door is not closed and they have a tiled floor you her that

very good breakfast!location too!

reception and bar service as they use the same personnel

toiletries and breakfast

it was nice to have a drink at the bar in the lobby too

because it looked quite large and would have made our experience a 10/10 because we are active gym users, although the smaller fitness room sufficed for a short trip

outside pool area was lovely and pool had an outdoor bar which was great as i am disabled and need easy access, also lifts available so easy access to

the gym is quite small and poor for a 5* hotel. they used to have a bigger and much nicer one.

spa and outdoor pool were not included in price

also, it's a pity that the spa wasn't open

room service food was really good

the spa was wonderul used it the day we were leaving, was quote 'wow' never felt so relaxed to go home

the staff were very friendly and accommodating and it was no trouble to help us get an early check in

restaurant excellent, so was the spa and views from the 26th floor

good gym

we had no access to the pool.

the view from the terrace was of a large ditch & to order in room service one had to give credit card details on an insecure wifi network

trendy, larger comfortable room with good gym.

very well equipped gym and there is a rooftop pool, which i have not managed to experience as weather was not good

daily room service

clean and modern, great vibe specially with kids

great parking, great staff, clean, comfortable beds, pool is great and very well decorated

excellent breakfast, staff were very helpful, and we enjoyed the rooftop bar.

out of principal, i turned the room service back when they asked me to pay

we had two rooms set up for a family - one large triple room for our kids and another king-size bedroom for the parents

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices at bar 24 hours front desk fast solutions to problems air conditioning at

great location for transiting through madrid. bonus having bar on site and outside sitting space

easy check in, friendly staff, good internet, good gym, clean.

gym closed

gym was out of service

no food or drink to be found on the premises after 11pm. gym equipment was in a poor state.

late check out

bar in the back of the place

the restaurant and the bar are perfect at night time

the bar was never busy as the prices were very expensive for this location.

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show great bar and restaurant good

free wifi

the pool is not properly for children

the bellman stood and watched as me and my 3 kids unloaded and carried our own luggage into the hotel

the hotel is comfortable and well-equipped, with facilities like a swimming pool and gym

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we would be charged

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

service at the bar was excellent and the bed was very comfortable.

gym appears to be closed all the time, so has jan ventilation

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area eas far from central

is a professional gym with small indoor pool and sauna facilities in the hotel and hotel quest can visit at no charge

location, breakfast and gym

the perfect room, the excellent breakfast, with several options

the breakfast was also very good

anazing breakfast

limited to 20 people for the pool.

not able to try pool too cold

there is quite early check in, and late check out, what is very comfortable

swimming pool. free water, tea and coffee in the room

perfect for working remotely; big desk, great light and powerful wifi connection

food was absolutely terrible, it really was. to clarify, i got room service from the

it would be great if they had room service other than breakfast

great place to stay if you need to be near the airport and if you're traveling with kids as well

was lovely & there was a comfortable bar area

remind the kids not to run

the wifi maintained a good connection, even during times i required video conferences

wifi was good and the air conditioning worked well

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

very friendly helpful staff, great price, good wifi.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

also the bars and the swimming pool are added value to your stay

the rooftop pool with cabanas and also the terrace bar were superb

the rooftop pool and bar were a highlight the perfect place to cool off while enjoying beautiful views across the

stylish, clean, very comfortable and nice staff, good gym, very large selection for

pleasant staff able to accommodate my early check in request.

late check out gratis

friendly staff and great room service

lovely people at bar downstairs

adequate gym/fitness centre

gym was outside the hotel and was below average!!

mini bar and free airport shuttle

laundry service provided and the breakfast options were not that great

location from airport after long flight to catch a good night rest, late check out was nice

i loved how late check out was an option !!!

very clean and modern. great washroom. they allowed an early check in.

stylish and comfortable rooms. nice bar area with friendly staff.

the second bed is a sofa type bed more for kids

they give kids a nice little gift when you check in

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to accommodate everybody in one room would be

no early check in available and had to pay an extra night for 6 hours that while on a short stay was

quick shuttle

close to the airport. free shuttle service 24 hours.

free airport shuttle, confy beds and pillows. perfect for a one-two night stands.

very efficient reception and shuttle service♡ in spite of the hours gracias!!!!

clean, airport shuttle, price and nice location

because my kids loved the place

didn’t eat here but meet friends later at the bar for a drink and that was very good (nice white wine) access to wi-fi really easy and

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

service, cleanliness, bar and restaurant

everything was good. there was a very small fitness room but it was fine to exercise a bit

no indoor pool facilities but all other things great

the fitness is very low level

fitness room was disaster

fitness room could be better equipped.

room service would be great.

great value for money, amazing terrace and pool, friendly staff and easy access to the centre.

there is no room service

very clean and comfortable , all the facilities included (gym, pool, the food ) (+) small gym and pool included (-)gym should have towels and water bottles (+) the view from the room was good and the gym was also a bonus

surprised at the bar food

got early check in without asking which was really nice

i was able to work in the evening using the free wifi

the buffet breakfast is what you need

kids loved it because there is glass roof top kind of big balcony to walk and each floor has its

room service prices way too high

the wifi in room 1116 kept dropping out and i to keep manually restarting it

there were no instructions in the room to call room service, i had to dress up and go down to call someone, that was useless because they replied

air conditioning was noisy keycards not always working gym acceptable and it can be improved.

gym was quite small but sufficient

the gym has very basic equipment, likely from 1970 as well as the rest

s covid-19 measures) but we found near all necessary

is very close to the metro station and after 20 min you are in the center of madrid breakfast bed gym

wifi was v slow and the bathrooms and rooms outdated

quiet bed large and very comfortable only minutes to metro and uber provided for airport terrace bar open for light snacks at evening hamburger and potatoes with great

airport shuttle , gym. nice outdoor space