the spa is really nice and i enjoyed the hydrotherapy

the spa in the casitas was incredible

services, food, spa, pools, and staff were great

great range of pool and food and beach options, as well as a spa and entertainment

we spent more time at the pools

room, spa and main pool.

room, spa and main pool.

all tranfers with the golf cart was speedy

wished they had a kids club (not just the activities at the pool area) and proper performance night shows

would have preferred being closer to the beach and not overlooking a water park

the character experiences, water park, and themed activities were nonstop fun, and the staff went out of their

only thing the facility should improve is the room pool

the breakfast buffet (le spatula) should ve been in the hotel

room service was very

very cold pool

spa was definitely worth it, we recommend getting a massage

the spa massage area seemed like it was an after thought to the resort which is unfortunate because it

front desk, to the genuine staff in every restaurant and bar, housekeepers, gardeners, security, spa attendants

we got a couples massage in the spa and it was amazing

spa was amazing

of raw sewage near spa area

plus, the massage was wonderful - and the spa staff were very accommodating, as they could only get us in for

unfortunately our experience at the spa and our experience at check out ruined our chances of going back to

we could not use the room for 2 hours each day during the stay and had to use the spa toilet which was inconvenient

the spa was also overpriced but the people were nice & the services were just okay

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

the spa is also amazing and i would highly recommend the massages because it comes with an hour in

spa was fabulous

the spa was top notch and the hydrotherapy was rejuvenating

i do like the gym and spa layout a bit better at akumal , it s a little newer and brighter

was phenomenal, from the swim up room to the restaurants to the beach to the spa to the entertainment

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

the food was always so fresh and delicious, and the included breakfast was fantastic with homemade tortillas

fitness centre well-equipped

breakfast is great

the spa was outstanding - hydro therapy and a couples massage were well worth it

we had access to ventus at marina el cid spa and resort next door, which offered a number of great amenities,

the spa was nice, overpriced they give free facials & hydrotherapy with other purchases

the spa and massage on the ocean was the best part of the hotel stay.

the fresh juices at breakfast restaurants and great selection of ceviches at the mercado de dolores

the rooms are very spacious and comfortable

i liked nothing! the kids hated it! what does that tell you! stay away!

pools were amazing, good thing was that adult´s pool was separated from family pool

very nice pool area

staff at the pool bar, activity/exercise

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with

goes to an auberge on a budget, but one small nit i can t let go of at the spa (to be clear, this is

the cenote in the spa is fabulous

the family pool is great

she would help us having our kids food pre-ordered and ready for them at diner time

we enjoyed the spa facilities, the restaurants, bar, pool and beach

were over priced (even though good quality) - food, drink and especially the spa

spa therapists could be better for hotel playing in this league price wise

the best in riviera maya (maroma beach), the quality of the food is great, not a crowded hotel, spa is great,

breakfast was great but dinners were always mediocre

small more varried menu larger more interesting pool at beach with wind shelter no information about any activities

breakfast was outstanding everywhere we ate

tough to get access to bikes for the whole family and need them (or to ride a golf cart) to the beach

although, suitable for families with kids as well

loved the service at the restauarants, the pristine pools and amenities

t have a mini bar in your room, no 24 hour room service, with 4 pools, no jacuzzi, only at the spa (jacuzzi

the spa is fabulous

spa manager was very rude

my husband had a massage on the beach from the spa an it was amazing

massage/spa employees

we paid extra for a spa massage and used our coupons-it was an amazing

they don't include at least one spa treatment like a massage with your stay

the spa was relaxing

spa was exceptional from the staff to the spa packages

the spa experience was to die for ud83eudd70

the spa looked good but i did not use the service

the massage at the spa was good but very expensive

downstairs, you need to go there to figure out the menu, if you want to see the price list of the spa you need

the spa is amazing and very relaxing

spa is great

quality resort with facilities, great pool (although a little cold), spa and beachside is a wonderful getaway

the spa and restaurants.

the spa was so relaxing

the food, service, spa and activities were excellent

the reward is a useless coupon book for extra services like the spa or bottles of wine

the spa was excellent

some of the restaurants were not great. spa prices are too expensive

a la carte restaurants), great staff, nice night shows, good cocktails, nice n clean rooms with spa bath, spa

00 spa coupon from zylara cancun a sister hotel and the receptionist answer with a big laugh that they

spa is very small and twice we had to ask to have the dry sauna looked at because it was not hot

the spa was very nice but again extremely expensive

spa facilities were closed which is part of experience.. not their fault..

food, drinks and extra activities like golf or spa are very pricy.

make sure you try the spa its incredible

the spa was great, would have loved an unisex sauna, steam room and pools to assist with wife.

heated pool and jacuzzi, spa treatments (thai massage), rainforest (water circuit), sur beach club, saffron

the spa was incredible. and the staff so lovely.

quite limited, also expected more from saffron restaurant food wise, us$500 for a massage at the spa is overpriced

i also had the best massage of my life at the spa my a woman named ying

super secure beautiful, the spa

- the spa is a bit pricey, at least for us

spa treatments very expensive. extra cost to use paddle board

surprise decorated our bedroom with chocolate cake, sparkling wine and a birthday message on the bed

we loved the spa experience, in particular temescal

we went to the spa pool and someone basically chased us down to see what we wanted

once it s redeemed, you only get 10 percent off wine and you can t use it for all spa services

lack of vegan food bad labelling of food when meat was in veg labelled food pushing sales for spa and excursions

wonderful spa experience

the spa also felt overpriced, which may not suit everyone s budget

my spa experience was

service, food was better than most all inclusives visited before, spa was amazing, room and housekeeping was

the spa is a must on the do-to list

spa was very relaxing and they had daily specials for different treatments

the bathrooms in the spa were dirty. all of them.

expensive at gift shop, taxis and spa treatments

pool was great, spa was everything

loved the spa and the nightly entertainment

the villas also come with a free spa day and massages to help you feel even more relaxed

spa was ridiculously over priced

downfall is they don't have hot tubs or anything except for in the spa area, so all the water temp is the same

all the spa facilities (sauna, steam room and hydro tub) could be warmer

highly recommend the spa massages

personal at the spa yadira, virginia, elena and bruno were top notch with service for customer

spa couples massage was an incredible experience

the spa was outstanding

the only spa service we booked was the water ceremony, but it was amazing, and we would've gladly stayed

staff is extremely courteous and responsive! spa was wonderful. grounds are gorgeous.

spa was wonderful one of the best i've ever been to i loved it

we also loved the spa so much

the room, spa and restaurants

spa - i did the one hour pass with access to the sauna and pool

spa service was bad.

loved the room, the bed was awesome, very spacious, we got a bath tub super good, shower and toilet were separated

spa hydro circuit was nice

were great, staff very friendly, drinks were great, activities were great spa experience was great premium wrist

by the way, world class spa in every aspect too, my wife and i enjoyed a very good 80 minute massage there

with sales pitches, privacy light on room didn't function so constant workers barging in and spa credits were

facilities are beautiful , the rooms are spacious and well equipped

spa center is nice

was charged for some spa treatment i don t recall having