2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

no food by pool

that bar is only open on weekends ud83dude2c

beautiful view, nice pool, friendly staff, hotel is gorgeous

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

because we were only staying overnight we had not time to try out all the facilities but the pool looked

room service from the restaurant

best to use the pool on any day, but sunday when it is packed with families and children

pool was too cold

the location, tranquility, fireplace in the room.

pool and staff

the other thing that was not great was that our room was on the first floor by the swimming pool

room service is overpriced but i found especially annoying the

no elevator on first floor, and there s no direct access from parking to the floor

the bar was closed on nye afternoon/evening

extremely nervous to go to monterrey (i ve never been before) but now i want to go back with my kids

like the roof top bar a lot, and the the views throughout this property are incredible

staff was very friendly, including the valet parking, reception and also room service

pool and 24 hour room service.

need more waiters in the pool area

no hotel bar and restaurant was confusing.

pool and gym were excellent

my expire at this hotel was horrible, the only good thing wass the valet parking, they were very very nice and

wifi is slow and bounces in and out. food good, staff excellent

that kids couldn t be in the gym

nice lobby, lift, swimming pool is awesome and warm.

spa on demand, receptionist was not well trained.

lobby before entering the room, inside the room it has a great view of the mountains and of the pool

swimming pool

also, on sunday, the area around the swimming pool was not cleaned, there were no clean towels and all the used

buffet breakfast was over priced

leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot tub/cold plunge

spa facilities are an add on with an hourly rate

more food options for room service

no swiming pool

room service and food..

so beautiful, food is great, spa was relaxing, location is good

rooms are very nice. staff very helpful. spa was excellent.

late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent

spa was not working

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

the food for room service was always the same, and not too many options

they have a buffett breakfast everyday with authentic mexican food

gym and pool area with a breath taking view of the mountains

the breakfast

breakfast and snack bar are always awesome great value for price

i like everything about this hotel the pool the restaurant the lobby

shame the bar closed over christmas

white (grey), the curtains were actually sticky, the carpet is stained, the ac is very noisy, the gym equipment

to get to and easy free parking

room service puts alot of pressure for you to get out

also, pool table on the first floor was awesome

it's a good hotel for your money, nice facilities, pool and gym.

com description, there s only one inside pool, no outside pool to swim

pool always crowded with kids

valet parking would take around 15 minutes to get bring your car

instance in our room the lever on the toilet was flimsy and the lever actuation was not the best, room service

the only inconvenience was that i had to ask directly for the room service cause they didn't clean, but after

the gym was a bit dated and the staff had a shocking lack of local knowledge.

there was no refrigerator in the room. breakfast buffet was expensive.

ordered room service on our last day

toy-sized pool, the spa is a joke, the restaurant is mediocre at best

gym has just the bare minimum (dumbbells and that s it) and the cardio equipment is old and

wifi worked well, comfortable

bar , workers didn t had no idea how to make an old fashion

has a gym

location, good parking lot, nice pool, great atmosphere

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

didn t like that during the weekdays they don t clean the pool

location breafast was good nice pool

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

the breakfast could be better

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

also, we never saw the pool or spa as it seemed it was under renovation or closed while we were there

swimming pool and gym are available but not in good condition

love the price location and the buffet!! great pool and view!!

the bedroom had no view and low wifi

only one thing pool it was out or service for repairs but out at thad its exelent place to stay

pool area (the reason we rented here) was too small

the swimming pool

the location and safe parking lot.

because the staff was in a phone call with a costumer that took nearly 20 mins, the small parking lot, the damp

free underground parking garage so vehicles are safe

beds were super comfortable, the bar in the hotel is a plus

room service is awful and pay no attention to clealiness whatsoever.

parking button was not working and my husband got shocked when he pushed it but they fixed it right

the pool was nice, just didn't have much time to enjoy it

gym , swimming pool and location

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location

wifi wasn't working at all

the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

this hotel is good value for money. it has free wifi.

wifi didn t work

breakfast menu could be a little better.

work, there were no towels in the room we asked for some and had some until the second day, poor wifi, breakfast

the parking lot

location was good food was good bed was amazingly comfortable room service was very nice

place, friendly and professional staff, clean rooms, fridge and microwave in room, tasty breakfast, enough number

dirty pool, no pool side service.

uneven : towel service, no robes, room service was on time but not always what we ordered.

) and room service process is rather 1 star than 5 stars (what you pay for )

oh and mini bar was empty, so couldn't even grab a drink

the nice outside pool should be not restricted to use morning and evening

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

wifi condition is terrible

wifi route cofiguaration need update

poor parking

despite the listing there is no laundry service at the hotel

room service

the gym was also great

room service and kitchen served us a nice meal

if i had to mention an issue, it's the wifi and the low 720 mp transmission of the television in the jr

room service and kitchen served us a nice meal

good breakfast and affordable price

no room service 24 hours

there was a gym, excellent kitchen in my suite and free bottled water

the breakfast was much better than a typical continental breakfast; freshly made eggs dishes in a

breakfast was good!

wifi was essentially worthless

good location and the comfort of having a parking lot was a plus also rooms were very clean and equipped with

secure parking in a garage for free

plenty of parking

friendly service awesome private gated parking

bed was very comfortable, bathroom stole the show with the spa suite - wow

i rented the spa room and it was great and accessible

bad wifi

wifi is useless, can't connect

no wifi for cell phones.