parking fee very reasonable. great location. pool spotless.

room service stops at 11 pm so no late night snacking unless you go somewhere outside the hotel

in room wifi was good as opposed to some others i've encountered

windows were filthy room was worse than motel 6 elevator hardly worked. wifi never worked

also they have a decent gym on the second floor

rooms were clean and spacious, breakfast bar was really good, pool and spa was very clean and staff was very

the spa had a yellow tint to it. needs to be redone. looks dingy

i went down to the spa and pool really wanting to relax in the spa since we had a long drive

rooms, decent breakfast, friendly staff

the swimming pool is less amaizing and not used by us

outdoor area with fireplace and pool/spa very nice

the spa and pool were nice. location was good for our trip.

lotion and soap were not replaced the next day, the pool/spa consistently said it was closed (although the signs

breakfast was great and the staff attending to it was excellent in fact the entire staff was

early check in was fabulous, we offered to pay more but they declined with a smile

walk by the beach,spa and gym .very clean

rooms and the view are amazing, the spa is really nice just above the sea, the coffee is relaxed and cool like

reception, restaurants, and spa awesome food and services.

ocean and sunset view was amazing, the pool and spa were so relaxing, the food and drinks were great and overall

the spa and amenities was wonderful

bar in the hotel is very expensive, and we were coming from the 5* hotel in san francisco, however

the view, the beach area and the pool!

very conveniently located near the cruise port. nice amenities, shuttles, pool, hot tub.

i loved the jacuzzi and the pool overlooking the bay

the pool restaurant and bar areas were very enjoyable with friendly

sommelier tours pop-up cafes with living windows themed around the sea or wartime stories spa areas with

promanade cafe and coffee bar was excellent

room service breakfast, and everything was delicious except the hashbrowns

cup of tea but did give me a ginger and lemon tea bag and said i could get some hot water in the gym

breakfast buffet was average. wifi didn t work in the room.

location, design, le labo toiletries. staff at the front door. gym.

there is a very nice coffee bar in the lobby. the hotel is near the convention center.

positioning of the pool as it doesn t get sunlight for too long and the pool bar was closed in the summer time

pool not heated

the bar pool hours were too limited. the halo bar should be open until at least 11pm.

very clean and modern. i loved the pool and spa area. wasn t expecting saunas. very nice.

there s a killer spa and a roof for partying

spa facility was dirty and funky smelling like it hadn t been cleaned in months very

they were remodeling the steam room, but the pool was great and the workout room was small, but had the basics

the wifi had issues connecting so we were only able to use cable channels.

i just felt the pool & spa needed upgrade and to be cleaned. spa was very dirty at 9am

was great, from the accommodations to the bed in my room, the pool/ spa was amazing and the food at their brunch

it s no room service at the moment up and down to get food with a baby

the pool was great

the breakfast buffet, bar, restaurant and gym were fantastic! i highly recommend this hotel.

the bed was hard and the spa tub leaked all night. it was hard to sleep.

the spa tub and the cleanliness of the room.

the spa tube is nice. our thrumple enjoyed our stay

the room was spacious and i enjoyed the large spa tub.

tv didn t work and the spa tub was dirty

a large vehicle, the parking can be difficult for any vehicle the pool was not clean, and the spa was not working

loved the location,the staff at check in was polite and helpful,the pool and spa where right outside my

also spa was broken which was one of the reasons i had booked

the outdoor spa was cold and my room had no fridge or microwave

pool and spa were dirty. it look like it hadn't been clean in awhile.

sheets hair in the sheets pillowcase not enough towels no soap no toilet paper and i had a spa one time the

there's never enough towels there's dirty sheets and one time i rented tub didn't work but the spa didn't

free parking close to room, very spacious room and fresh decor, massive spa tub, plenty of lights with many

the parking area was being remodel. so it made it a little difficult to find parking.

the parking

spa and the fact that the gym is open 24/7 is a good thing

the spa like bathroom and the staff was amazing!

no leisure amenities or pool options

free wifi could be faster or include paid option for much faster business wifi

park area in front of hotel is limited. 2nd parking lot is a little bit far.

i said well you should update this is false adveristment also the rooms online show nice big with spa inside he

the spa bath was fairly big size for two maybe even three

descent customer service, spa is the room.

ice machine was out of order and they could upgrade the breakfast but i guess you get what you pay

was a great feeling to see the complementary breakfast

excellent customer service, fantastic breakfast, hot tub spa and pool are great

the pool was clean. the spa was clean. next time i'll go to your blue one nearby.

good wifi

houses and nice restaurants around the hotel) the room was roomy and clean and the free wifi was

no laundry.

bar and pool

was told room service would come from different part of hotel

gym was re-opened, food was good, staff was very professional and nice

there was no facility map to show where pool, bar or anything was

even from the pool there are too many

the spa bathtub was nice

room clean spa tub water got hot heater work good bed relaxing

the rooms are clean and the spa jets worked well

the beds were super comfy and the spa bath was amazing ! definitely will come back .

spa bath was really nice

no room

no loud neighbors or kids running up and down the

of staffs, from the reception desk, restaurant, room service, etc

the staff was nice. i liked that they have a shuttle service.

and the pool towels by the poolside was great we didn't have to bother or us our room towels

i like the spa and the location of this hotel everything was close by

was off in this area sheets were dirty spa was dirty towels were dirty and overall felt like we got ripped off

i booked a queen room with a spa tub. the spa did not work at all.

the spa tub.

is kind of ghetto but i'm from long beach so i know was sup i would stay here again because spa was fun and it

the spa tube is awesome

took an hour to fill up spa tub that had to be rinsed out first

the bed was really comfortable and the spa tub was nice good jets very relaxing

the spa in the room

was blood on the curtains mold in the bathroom and all around the spa tub

my toilet wouldn t flush. it made noise all night. there was hair in spa tub.

spa in the room made it easier to relax and enjoy the night

the location and how big the room and spa tub

pool was clean

had a kitchen but didn't have plates, utensils, glasses, etc